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Baskin-Robbins

3.6 (63 reviews)
Open 11:00 am - 10:00 pm

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Refused to redeem Baskin-Robbins Gift Certificate that has no expiration date. Good for only $2.00 in merchandise from any Baskin-Robbins in the USA (that is what it says). Just because it didn't have a QR code to scan. It is at least a few years old, however, under California Civil Code Section 1749.5, it is still redeemable.

Wow this sounds like a good deal!
Derek W.

I never thought I'd see the day when I'd give 5 stars to a Baskin Robbins, especially during a seemingly endless dry spell that involves unfortunate encounters with employees of other businesses treating me like an indentured servant or some random fly on the wall. However, this one employee at the Baskin Robbins on the northern corner of Palo Verde and Los Coyotes knows the true meaning of customer service, and I really wish we had more of him and fewer of those previously mentioned rude workers. His name starts with a K and ends with yrie. I had a Free Welcome Scoop reward on my Baskin Robbins account after I downloaded the Baskin Robbins app either late last year or early this year. It was set to expire in a few days, and I was actually at a different Baskin Robbins location trying to redeem that Free Welcome Scoop reward only to be told their owner nixed the redemption of such rewards at their location. Why?! Not very welcoming if you ask me. As I alluded to before, I wasn't having a good month, but it ended up being a blessing in disguise as I noticed there was this location close by, and it wasn't too far out of the way. Stepping into the ice cream shop immediately evoked memories of my visit to Taty's in Westminster as both are located in plazas that look like they've seen better days. However, the interior was more lively and upkept with about 5 tables by the window for customers to enjoy their sweet treats. Kyrie was one of three employees working behind the ice cream chests compared to just one at the first location I went to. It was fairly busy when I went, but he was ready to serve me as I was walking down the line of ice cream chests perusing the flavors they had. I first asked if this location would honor the Welcome Scoop, which resulted in an affirmative answer. I've been keeping a watchful eye on my sugar intake, and I vaguely recalled seeing a flavor that said No Sugar Added, which I didn't see at the first BR I went to. I simply told him I was interested in the No Sugar Added flavor, and he immediately knew I was referring to the Caramel Turtle Truffle. I wasn't exactly sure what it was, especially with a reptile in the name lol, so I asked him. Instead of describing, he offered a sample on a small pink spoon! After tasting that sample, I was immediately sold on that flavor for my Welcome Scoop. He went and got it for me in a small cup. After scanning my QR code for the Welcome Scoop, I headed to the table on the far side of the shop to enjoy my scoop. The Caramel Turtle Truffle was quite sweet to the point where I wouldn't have known it was No Sugar Added. I would have simply guessed it was reduced fat only as it wasn't as heavy as what I'd imagine the other flavors would be. If you want a sweet treat that's flavorful, but not too sweet, this is a good solid choice. The BR website mentions another flavor that comes with No Sugar Added, but I didn't see that other flavor on this trip. I guess I'll have to visit another location to give that one a try. Pricewise, this location seems more consumer-friendly. A single scoop, believe it or not, was over $1 less than that *other* BR. Not only that, but when I scanned my QR code at the register, I noticed a sign that said on a rainy day, you can get a 2-scoop sundae for 99 cents with purchase of another at regular price. As sweet of a deal that is, I think that'd be way too sweet for me, especially in one sitting, but it's great to know if you're craving a sundae, and it just so happens to be raining that day. I'm also a firm believer that good service makes food taste better, and this was a good example of that. Kyrie's stellar service really impressed me enough that even though my interaction with him was pretty brief, I wish Baskin Robbins corporate headquarters would take the time to realize what a true asset he is to the company. If he continues to serve customers the way he served me as well as the family who stepped in shortly before my departure, I can foresee a bright future ahead of him. But for now, 5 stars will do. Keep it up Kyrie! :)

Acrylic Nail
Am P.

I just can't believe I am writing a bad review on this place that I have been coming for many years but what I just experienced last night literally ruined my enjoyment of this place! Yesterday 09/27/24 around 8:25pm I went with my husband to buy ice cream. We ordered a double scoop (cookies n cream and strawberry cheesecake), one single scoop (strawberry cheesecake) but the guy got confused and got me cookies n cream so I decided to keep that one and still get another single scoop of strawberry cheesecake, and I try a new flavor ( not new for the store but new for me since I usually get the same flavors every time) , I honestly can't remember the flavor but is not listed on the flavors online. So anyway, I decided to get that flavor because it tasted good and also had cashews. Got home and sat down on the couch and started eating and enjoying my ice cream and on the last scoop I was able to eat (I had plenty of ice cream left but after what happened I couldn't eat anymore) I left something hard in my mouth and I spit it out and it was a FREAKING ACRYLIC NAIL! Yes you read that right! I was so grossed out by that, that I immediately went to the bathroom to throw up! I was livid for what I just experienced. My husband immediately called the store and there was no manager onsite, and the employee that answered the phone said the manager was going to be there on Sunday! The employee offered a free ice cream in replace ( let's be honest, that is not the point and a free ice cream wont make it right) plus who is going to eat another ice cream after what I just had experience??? It should be mandatory for all employees to wear gloves when handling food to prevent this! I still so disgusted!

Mint flavor with Oreo cookies! Yum!
Josie T.

Spectacular! Who screams for ice cream?!? We do, especially when you have a group-framily coming over to celebrate a good friend's birthday who loves mint ice cream! Thank you for saving the day for us! Shout-out for the customer service that was right on to keep my cake in the freezer until I was ready to pick-up again. They even offered the small scoops to test try any flavors. What a keeper! See you again soon!

the outside of a store at night
G J.

How can anyone rate an ice cream shop staffed by a bunch of teenage kids trying to make a honest buck, anything less than 5 stars! Every time I come here, the servers are polite. But most importantly, their freezers are supper cold. So the ice cream cones taste perfect. I've been to other Baskin Robbins in the neighborhood where for whatever reason, the temps on the freezers must be turned down & the ice cream is kind of a soft serve. This place's freezers are on point. I highly recommend this location!

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6 years ago

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11 years ago

Avoid this place if you come on the 31st of the month for the $1.31 ice cream they will not honor it at this location.

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7 years ago

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13 years ago

The very best this is by far the best run store in the chain I have ever been to great staff makes it A #1

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13 years ago

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11 years ago

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11 years ago

The perky blonde always gives me a great scoop and makes small talk with me. You go girl!

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