My wife went in tonight and the girl working had her friends hanging out and she was bothered that customers had interrupted their play date. Gave attitude the whole time. Sounds like management here is non existent. See photo of dou le read more

Baskin Robbins - Charged for a double scoop for what doesn't add up to a single - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

Horrible service. All the employees are distracted. AirPods in one ear, and texting but not focusing on the customer and providing them ice cream read more

This ice cream shop looks so dirty, the glass on the fridges that keeps the ice cream haveq old stains and fingerprints and the ice cream containers look so filthy. So unappetizing. read more

Once again the 1st St Baskin Robbins store was horrible tonight. It took 35 minutes to get 2 pre-packed quarts, a smoothie and a banana royal. We ordered the tropical banana smoothie and the kid made it and it came out blue. Sorry but no banana smoothie is blue. The 2nd try was almost liquid but it was at least the right color. Finally on the 3rd try another kid came over and walked him through it to get it right. Mind you they had already given my daughter the bad with the 2 quarts of ice cream so those sat on the table for 20 min while they learned how to make a smoothie. The final issue was when we got home and my wife was drinking the smoothie and she got some foreign object in her mouth from the smoothie. It's a shiny silver plastic like material that we can't figure out. You can see it in the pic. Bottom line is this is the worst B&R anywhere around. The one on 10th St by Verizon is a million times better read more

Baskin Robbins - Foreign object in Baskin Robbins smoothie - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

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I know someone who used to work here and they said it was terrible . They said management was so bad . I guess that the manager used to talk behind other employees backs to other employees . They said she refuses to hire more than 26 employees in order to pay less than minimum wage . The cake decorator supposably runs the store but only gets paid minimum wage . Shady, the store is so dirty and unorganized . It's unsettling watching them slip On ice cream trying to work . read more

I called in a cake for my dads birthday not only did they not write happy birthday on the cake/ pie but they let me pay and almost walk out the door before I realized the thing looked like it had been dropped on the floor... I asked about what happened, why the pie looked that way, she told me whoever made it made it in a larger pan than needed... she offered me a smaller, yet for the same price that looked almost identical... The pie crust wasn't filled, with ice cream but all whip cream.... This is ridiculous and soooo sad... my dad loves mud pie on his birthday. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

This world is based on customer service a good product is also important. In todays world putting up a sign CARDS ONLY is a sign of just being lazy to go to the bank for change. Not everyone has a card so those with cash only have to be denied. When I bring my nephew to reward something and to be turned away is absurd. But there are many places to go for rewards. read more

So I feel this place needs to work harder to keep it clean. If you notice, there's a lot of dust and lint balls on the ceiling and the cameras. Place just looks old and dirty. Maybe staff needs to try harder. read more

The place is really dirty with finger prints and smudges on all surfaces. The ice in the freezer is all stained with ice cream and 3 inches thick. When I told the server that there was garbage on the floor (3 dirty ripped napkins), he came over to look and then refused to pick it up. (I guess he thought i should do it.) So, if that is the attitude, can you imagine that the tables are sanitized after patrons use them? And now my thought is: Did he even wash his hands?! Ugh!They need a manager there. The servers were sitting in the back when they could be cleaning. read more

I would not recommend ordering any custom ice cream cakes from this location. The decorator is horrible. The decorating was not only terrible, they spelled the name wrong too. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

Order a cake from First St Baskin R, cake was done wrong! It look like a kindergartener did it, staff to down my order wrong . Call the owner and they did nothing to fix this. Sad been going here ever years for my daughters birthday. I'm guessing new owners! I will never go back ! read more

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I like the ice cream it was well done and fast made the worker lady is cute ...........................

If I could give 0 stars I would. My husband and I tried to get ice cream at 9:20pm tonight. When we pulled up we saw three employees come to the door and look out. As we approached the door and went to open it it was locked. And all three employees were standing there with their back turned away from us. Your sign on your door as well as online says that you close at 10. I did not appreciate the rude and incredibly unprofessional behavior from the employees. But you can't expect too much from kids that look like they're still in high school and obviously have no manners. My suggestion is either change your hours online and on your storefront to reflect when you intend to close or hire more professional staff who take their job seriously. read more

Got to the shop at about 9:25pm and the door was locked. Sign on door says they close at 9:45pm due to COVID cleaning protocols. Bummer and bad customer service. read more

If I could give less than one star I would. Take my advice DO NOT ORDER ICE CREAM CAKES FROM THIS BASKIN ROBBINS. They charged me over $60 for a 9 inch cake. I came in to order a few days ago and there was one person working with a big line. I waited forever and then she needed to call the owner a few times because she didn't know the prices of the cakes. She didn't write my order down correctly(I'd like to remind everyone this was a cake I selected from a photo in the store) The owner called to confirm my order on the day of pick at 2pm when I needed the cake by 5pm. It looked NOTHING like the photo! The colors were wrong, there was chunks of icing missing off the sides and gaps everywhere. The cake looked like it was made by a 5 year old. The two boys working called the owner (the cake decorator) and she told me to leave the cake there and she would refund my money. Apparently she doesn't want my business and you shouldn't give her yours either. On a side note the inside of the ice cream freezers where the barrels of ice cream sit, looked not clean. Moral of the story, the owner is terrible and I had to figure out a cake for my daughter at the last second, thank God Nob hill is right next door. read more

My review is for the store not the product. The store is shabby, and critically understaffed. Long lines. Dirty freezer cases, splatter on the walls. One employee working a Saturday afternoon. If they are short staffed the owners need to step up and work. Get it together 1st Gilroy Baskin-Robins. read more

Baskin robins on 1st in gilroy that place is so pricey for cakes that don't look good,plus most of the ice cream was freezer burnt and it look like ice cream that hasn't changed. the girl was rude didn't have any customers service at all. So we went to baskin robins by Verizon the one that has Togo's there place is always clean and the owners are so nice and there ice cream looks fresh not freezer burnt and the cakes are were very good. prices were way better read more

This Baskin Robbins is the best I've ever been too. The customer service is outstanding, the management is on point as well as the quality of ice cream cake. read more

Baskin Robbins - I have purchased many cakes from other business, but this cake was not only delicious but also fit my theme perfectly. Would recommend!!! - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

This location does not give out samples. Place was very dirty. Mocha blasts were made terribly and without the whipped cream and topping. Wish I had read the reviews. We love the Morgan Hill & Capitola BR locations! Will not return to this one. read more

I went to this baskin ribbons and first of all not even one employee wore gloves and the young man petted my puppy and then served icecream and my child found 2 hairs inside of her ice cream they didn't have enough change to give me so he gave me all the change he had which he was still 5 dollars short and then proceeded to tell me that he had no more change so he would not be able to give me the amount I was due. read more

Best Baskin Robbins in town! They have so many options when it comes to ice cream and cakes I went in looking for a graduation cake with both of their show cases completely full of cakes to choose from I was able to find the best one for my party! Overall very pleased and will definitely be coming back! read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

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Horrible experience today- was served by Isabella the rudest employee... told her my son was highly allergic to tree nuts and rolled her eyes because "I ASKED HER TO GET ANOTHER SCOOPER"... come on now thought that was given, where's the training??? Then when I asked her for my scoop, "mom's famous cookies" (noticed that the top box was empty) I hoped she would remove the top and start on the fresh one under, for her to tell me "we are all out " WTF"! Heat wave in Gilroy and this is what we get??? Isabella was more interested in a coworker who had just started their shift than a long time customer?! read more

I am here often with my step daughter and it can be hit or miss with the service and quality, however the young man working closing this evening when we came in around 8:30 p.m. was very attentive, displayed excellent customer service skills and made our orders perfectly adhering to our specific requests and showing patience when my little one was indecisive which was greatly appreciated. I hope they consider having him train other employees in the future. read more

This is hands down the best Baskin Robbins in the area. The young lady who created my cake was so sweet, helpful and made a beautiful cake! Not to mention the easy check out and ordering process was so smooth. The staff was very friendly, the area was clean and the cake was delicious. This one is much better than the one on Camino Arroyo by Target. read more

Baskin Robbins - Amazing Mario Cart cake for a kids birthday - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

Ordered a birthday Cake 3 days in advanced thru website, went to go pick it up on agreed time. They never made it, said it was too busy. They didn't even call to let me know they weren't making it. Big waste of time. Never doing business this awful place. read more

Posted hours says closed at 10pm but 9:30pm they were closed, no sign on the door or anything. Also looked filthy.

Ordered the unicorn cake for my daughter's birthday. You can see in the pictures what I ordered and what I received. Not even close to the picture and made worse by the fact my daughter selected this cake and was disappointed when we received a poorly made version that didn't even come close to what is advertised. read more

Baskin Robbins - What I received. - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

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Went in there for a ice cream float and they said they were out of root beer and other things

Great place to take my granddaughter for her favorite ice cream. Customer service was good and fast. 31 flavors to choose from. I highly recommend it read more

Baskin Robbins - Satisfied customers. - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

Come on for 9$ how bout you give a full scoop of chocolate and the right toppings.....instead of hot fudge for all 3 scoops. Disappointing!! read more

If I could rate this ZERO stars I would!!! This place is disgusting & unsanitary, everywhere you look it just gets WORSE. The floor... THE FLOOR looks like it has not been swept or mopped in AGES! Every wall was splattered with ice cream, the tables were sticky, the cash wrap counter was filthy. You couldn't even see the ice cream through the windows!! The fudge station was riddled with gunk, SO GROSS!!! I'm 100% sure that every aspect of this store is in health code violation. GET IT TOGETHER BASKIN ROBBINS! read more

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The asian young man, high school age is awful. He has attitude and can make a simple sundae on the menu right. My favorite was when he was about to finish I said, "Oh hey, btw that's to go!" Him under his breath, "You know I really wish people would tell me this before I make it." I told him, "Or, you could save yourself the trouble and ask. You know a huge clue here is it's 8pm, I'm here by myself and ordering multiple things." This kid needs to learn customer service and attention to detail. Never had a good experience here between him and the stoner female supervisor at night who smells highly of ditch weed. Good think we don't hardly eat ice cream. Good luck to everyone going to this location. Watch them like a hawk and may the odds be ever in your favor! read more

Ughhh.... This location ( on 1st Street ) is the worst I've ever been to. While I've never had a problem with the employees ( they are friendly & try to do their best under the circumstances) the store itself is always dirty! Today was the worst I've seen it. Right when I walked in I could see the garage can, overflowing with garage & melted ice cream running down the sides. The floor was filthy. There were splatters of different flavor ice creams inside the ice cream case. The prep area had banana peels, hot fudge sauce, etc... all over the counter. The register area had trash and melted ice cream all over it. And there was a very long line and only one person serving customers. The ice cream tastes good but I can't in good conscience visit this location again until management fixes these issues. read more

I LOVE the ice cream, BUT THE MANAGER is extremely rude, and not caring of her employees. She schedules one or two people at times and is never there to run her store, leaving tons of stress on the employee(s). Causing lines to be long and having customers waiting for long periods of time. She gave me rude looks and never greeted me when I came in. She mugged me for a good amount of time. read more

Got my sons birthday cake here from the freezer. A chocolate log ice cream cake. After tasting it, it was clearly old and tasted freezer burned Bummer. read more

I wanted to post a positive about the manager hiring the teens. She is giving them a chance to learn. I saw from my nail place that they are remodeling. I don't know why this is seen a a bad thing for our community. I would love to see adults working in an ice cream shop with low pay. I mean who else can she hire. The place can be cleaner. I agree. When I see ice cream connoisseurs or people who probably visit this habit more than once a week, bash on children it makes me sad for their empty lives that they are critical of kids In probably their first job. Do they have uniforms? If you have suggestions on a uniform you should tell the manager or supply her with some ideas. This isn't the 1950's where the ice cream parlor servers are smiling with paper hats. We live in a pretty critical and cruel world. I suggest walking in and smiling and saying something positive to youth so they engage and take pride in their work. Or I suggest eating veggies. Either way it's a win win. read more

I came here 45 mins before closing, signs on the door say 10pm, Google says 10 pm, yelp says 10pm. Just disappointed.

Just had a delivery of ice cream and the container is 2/3 full. Not packed, has gaps of air. Such a disappointment. From the look of reviews , they need a serious overhaul. read more

Baskin Robbins - Pathetic and poor customer service. - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

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Not sure if it's the newer generations being lazy or management just not caring but this place is a MESS. And that's an understatement. It's literally just children working there, which is nice because it's a good starter job, but the crew they have is just immature, messy, lazy, and constantly have crowds of their friends in the shop messing around. They really need to clean house and start over because this looks run down and not the same shop from my childhood. Now it feels like I'm IN THE HOOD. read more

This store is utterly disgusting. I have been a regular here for about 4 years and in the past few years and the conditions have gotten worse. Every time I come in the place is a mess, the line is out the door, not to mention the tables are sticky and gross. The staff are not at all welcoming and were rude to my children. How hard is it to make a mint chocolate chip milkshake and a banana Royale. Not only is it over priced but the staff can't even make my order correctly. My son received these pictures from one of his friends and I was disgusted! I think it's fair to say I will NEVER return here ever again. read more

Baskin Robbins - Mold inside chocolate syrup dispenser - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

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