I've sat on reviewing this place for a few days, but it's been bugging me so here goes...
Similar picture from another review? Yes, cause one of my drinks is in it. First and foremost, this is not aimed at the staff that works here as they already have to deal with enough, but it's to the confrontational owner.
Was the drink good? It was alright, good taste, but yeah... gaping chunk of drink missing, but hey, cute cat in the pic right?
Mr Nam T, reading through a lot of your negative reviews and your responses, you own a business in the service industry and your responses are just terrible to some of these people! Let's review the most recent, shall we...
"Supposed to be consumed with ice" not everyone likes ice, you should realize that, oh and if it melts, it waters down the drink, more on that later cause of... Science... Shakers allow you to chill a drink and... NOT add ice.
"Only dispenses a certain amount of water, it's a preset" and "Add water and not adjust other ingredients to compensate?" ok, thanks for answering this part, maybe... just maybe... you could adjust those presets for customers that don't want ice and adjust the ingredients? ¯\_(ツ)_/¯ This is just mind boggling to me but makes one thing clear, you're bottom line is for making as much profit as possible. Not a bad thing but come on! An inch to an inch and a half of a drink missing? That's a shit load of ice, if you ask me, you're already watering it down, I order no ice for this reason... TO NOT WATER IT DOWN! Cause you know, ice melts and becomes water... Science...
"My staff is not trained make drink modifications because we try to maintain consistency" so, clearly you as an owner have failed in training. There is so much wrong with this statement that I just can't put it into words, but I'll try. A modification such as no ice should not require that much work, let alone how much work you put into the entire response to a customer.
"I'm offering you a full refund for your drinks that you requested with no ice, yet you fault us for being stingy". YES, YES YOU ARE BEING STINGY! For the cost of the drinks, you're damn right! So sir, I will finish with this... Keep the money, you clearly need it to 1 - adjust your preset machines for a no ice option, 2 - train your staff more, this is not their fault, it's yours! 3 - find a course for how to respond to customers, and take it you bloody wanker! (You made me go British... cause you know, they like tea... )
At the end of the day, as an owner, something as simple as "no ice" shouldn't be as difficult as you make it out to be, you could easily find a way to accommodate this and not hurt the profit for your business and really take care of your customers.
Now... let's see what gem of a response I get!
Update: boy did I get a gem of a response!
So first, a friend picked this up for us and we saw them when we got them, they didn't want to come back empty handed. And 2nd how do you know I'm another reviewers husband? Lol! I got a drink as well, I think I'm entitled for my own separate review.
Ok so "All your other points of rebuttal are angles that you are desperately trying to find a reason why my explanation doesn't make sense or to invalidate it" - it doesn't make sense! That's the point, you're not listening to your customers! It's a good thing I'm not desperate for other Tea places in the area.
Good day sir! read more