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    Baskin Robbins

    3.2 (148 reviews)
    Closed 11:00 am - 10:00 pm
    Updated 3 months ago

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    The black  hair frozen stuck in the ice cream bar

    I was able to get a refund. But still disgusting to have a hair in your ice cream bar that is directly made in the store. Hope they wear hair cover while making them.

    Celebration 9" Round Cake
    Allison Y.

    I came on the Saturday of Mother's Day weekend for a celebration cake. It was a bit warm inside, though it was a hot day that day so perhaps that's why? There were plenty of cakes in stock for same day purchase and I chose a chocolate with chocolate chip cookie ice cream cake that was large enough to serve my party of 15. I was in a bit of a rush and there were no other customers and two employees working at the time I visited. I had a good experience with the man who helped me find the cake I wanted and rang me up, but the reason I took some stars away from this experience is the cake writing part. What seems like it should take mere minutes, ended up taking quite a long time (10+ minutes). I wanted green "Yay Julia!" which I wrote out on blank receipt paper for them to reference. At first they said they could do it but then they said they didn't have green. I settled on blue, but instead of "Yay Julia! the man wrote "Jay Julia!" with the y being backwards as if he wrote it looking at a mirror. I told him it was wrong and the other worker in the store understood, but the guy writing on the cake didn't seem to understand. The other worker told him to fix the "yay" so he went back, scraped what he could of the old "y" off and fixed the "y" to be correct, re-boxed it and brought it out to me, but the "J" was still there. I told him again, the guy still didn't understand - he had the Y written on the paper and the other worker told him a couple times, he must not have known the word "yay" or how to copy text...he went back again, the other guy guided told him again what he had to fix, and he came back out with the correct writing...but the writing was pretty mediocre and you could see where the mistakes were wiped off. For this occasion it ended up being an entertaining story but definitely not a great experience overall. The cake itself was good, I'd just think twice about getting writing on a cake from here!

    Owner/Operator JP
    Kristen M.

    There are new owners and you can tell! The owner, JP, is so friendly and my kids love him! If you're ever in the area come check it out!

    Wonderful experience! After the Baskin-Robbins in San Ramon said it was too late to place a custom cake order (on a Friday for a Sunday party), Paul at Baskin-Robbins in Dublin was so kind to accommodate us, by doing the cake himself! We are so grateful to him and will happily give Baskin-Robbins in Dublin all our future business. :)

    Screenshot of their hours last night at 9:01 when they were closed.

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    5 months ago

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    2 months ago

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    4 days ago

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    1 month ago

    Fresh ice cream, clean environment full stock and thanks Allan for being kind. Definitely good customer service.

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    2 months ago

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    2 months ago

    Ordered a two scoop sundae on door dash. There wasn't even one scoop of ice cream in it. Avoid this place, they're a rip off!!

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    5 months ago

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    1 year ago

    Finally! Excellent customer service from these two young men and the ice cream was fantastic. Keep it up!

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    2 years ago

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    2 years ago

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    1 year ago

    JP and Rachna are great and gave us samples of any and every flavor, will definitely comeback!

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    1 year ago

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    3 years ago

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    1 year ago

    New owners are fabulous! Very clean and Baskin Robbins will forever have the best ice cream and ice cream cakes!

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    1 year ago

    The service is amazing. The flavors are classic and monthly flavors. The owner is so nice and personal

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    1 year ago

    New ownership cares a lot about happy customers. They have already made big improvements. Great place for a family ice cream night.

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    Page 1 of 4

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