Extremely generous and very nice staff im actually impressed for an ice cream parlor there top notch/ or top shelf people would say

Came here on Saturday afternoon and we were the only ones. We sampled some of the flavors and the staff was patient and friendly. Love the Old Fashioned Butter pecan ice cream flavor. They have regular sugar cones and waffle cones. My daughter was very pleased with her paper unicorn headband! There's a few tables inside. read more

Baskin Robbins! A classic. Amazing flavors all around! You can't go wrong here. Particularly impressed with this location- very clean and super friendly staff. That's why I always end up going back! read more

Quite possibly the cleanest and nicest looking Baskin-Robbins I've ever been to. Took my son out for sushi and he asked for Ice cream later and suggested baskin-Robbins. Parking was weird but we made it work. I haven't been to one in ages and we found one nearby, we met the owner and his son, the family seems so wonderful! I enjoyed a Jamoca almond fudge and my son got a Twix ice cream. Mine was incredible- very creamy and nutty. I really liked that they kept the ice creams that contained nuts in an entirely different freezer on the other side of the store. They also had many different options for cakes and pies. We will definitely return to this location! read more

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Whomever made my Reese's PB Cup Sundae last night, you area a great talent! Every bite was perfection. I hope you have an amazing life.

Ordered a birthday cake for my son's birthday and requested that it be designed with a soccer theme. For one of the standard designs, asked that some ice cream scoops on top be decorated as soccer balls. Got a call from Brent who explained that it couldn't be done; however, he unsolicited ordered some small plastic soccer balls from Amazon free of charge. Needless to say, the cake was a big hit. Thanks again! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

Came into this Baskin-Robbins in Costa Mesa and was really impressed. The store was super clean, counters spotless and everything well organized, which I always notice. The staff was friendly and patient while we sampled a few flavors, and they made the whole experience easy. The cake designs are wild. The detail and creativity they put into them is next level, they look like custom bakery cakes, not typical chain store cakes. Definitely my go to spot for ice cream cakes now. read more

It was so hot the day we went to Costa Mesa. We saw a Baskin and Robbins and were in heaven. Parking was so easy in their nice clean and safe lot. The place inside and out was ever so clean. They all have a great selection and they love to add new things, especially for kids. My favorite is their World Class Chocolate and they always have it. My grandson loves the more kid flavors and this month they have some purple thing that he just loved. You can eat there if you want or take it to go. They also sell pints and ice cream cakes which are always great. They have some there or you can special order. The place is just adorable and it is cool inside. The service is fast and very nice. They keep the whole area clean. They know all their offerings and will even let you taste some if you want. This is a chain and a great one. Have a cool time. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

Give my girl Jaelyn Employee of the Month!! (And if there isn't one, make an exception for her!) She's genuinely one of the sweetest people I've talked to in a long time, truly someone who needs to be protected at all costs! We usually stick with milkshakes, but this time we switched it up and got a Banana Split and a Root Beer Float, both were amazing! Also, major shout-out for the remodel. The inside looks so much better now! The fridge used to block the front window, but with it moved to the back, sunlight pours in and the whole space feels open and airy. It's such a nice change and makes the store feel so welcoming. read more

Baskin-Robbins - Mug Rootbeer Float & a finished Banana Split - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

This is honestly the best Baskin-Robbins I've ever been to, and I've been to more than I can count. The store is spotless, fully stocked, and just really well run. The staff is friendly and efficient without rushing you, and they make the whole experience easy. The scoops are generous, everything tastes fresh, and the display case always looks great. It's clear there's pride in how this location operates. If you're in the area and want a consistently great experience, this is the spot. read more

Wow! this Baskin-Robbins went through renovations recently and it is really nice inside now! The flavors are unreal! Every time I come in, I find something new I want to try. Honestly, there are so many options that I've already made it a mission to keep coming back until I've tried them all. The location is very convenient too The staff is friendly, the vibe inside is great, and the ice cream speaks for itself. If you haven't been in, do yourself a favor and stop by! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

I ordered an ice cream cake on 8/31 for a 9/1 birthday and I'm so happy we went with Baskin Robbins! I accidentally chose the wrong pick up time so I called the store and they were very nice and were able to change it for me. The store was very easy to get to and clean. The cake itself was delicious and looked so good! No one could believe we got it from Baskin Robbins. I got the NFL Miami Dolphins cake in the biggest size. We got the confetti cake with mango ice cream. read more

Baskin-Robbins - Candles were separate - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

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Thank you Brent for unbelievable service. My family absolutely loved it! Easy / smooth service as always. read more

Baskin-Robbins - Thank you Brent for unbelievable service. My daughter absolutely loved it! - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

Came for one scoop, left with zero self-control and absolutely no regrets. The ice cream was dangerously good--like "I'll start a new diet tomorrow" good. Staff was friendly, portions were generous, and my only complaint is that I don't live next door. 10/10 would happily ruin my dinner again. read more

Best ice cream in Costa Mesa! Very clean and kind staff. Always look forward to going back.

Holy F.... Sh.....t $11.00 for a small chocolate shake!!! It's ice ream and milk! I can get a tub of ice cream from the grocery store that would last me for a month. Save your money.... It's not worth it! read more

Perfect quality, great service, 10 out of 10! Everyone is nice and easy to work with and the ice cream is always perfect!

This is my favorite Baskin Robins location. I had an excellent experience and the owner goes above and beyond for his customers. This was not my first time here, and every time I visit I receive the same great service. So, I have no excuse not to leave a review :) In addition to great ice cream, their cakes are excellent and they have a great selection of goodies as well. Ambiance is clean and comfortable. Love you guys! read more

Massive selection. Always fresh. Will be coming back next time I'm in need to an ice cream cake

The customer service is a little sketchy but besides that a great experience. They fill my scoop perfectly and the cookie monster flavorful is delicious. They just didn't acknowledge my presence for quite some time. Someone was ahead of me with a huge, never ending order. There was another employee working who saw me waiting for a while and didn't bother to help. Clearly her co-worker is busy with a huge order and she didn't help. Parking lot is small but you'll likely get lucky here. read more

Amazing customer service by Erica, every time I'm craving a ice cream! This is my go to place, Outstanding Customer Service she makes my day. Thanks Erica! read more

The service here is fantastic. Erica and Yamel are the BEST! They always have a smile on their face and so friendly & helpful. I never leave unhappy read more

I had such a great experience at this Baskin-Robbins thanks to Jaelyn! She was super friendly, patient, and had such a positive attitude. She gave helpful suggestions when I couldn't decide on a flavor, and even made my order look perfect. It's rare to find someone who makes you feel so welcome, but Jaelyn definitely did. She made the visit way better than just getting ice cream--I left with a smile. Thank you, Jaelyn! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

Bought an ice cream birthday cake and found melted when home. No ice packs or any insulation solution provided, just with bare cake box. Ruined the day!!! read more

Baskin-Robbins - Birthday cake - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

I really don't remember the last time I went to a Baskin-Robbins but recently I received a gift card from there so I decided to order an ice cream cake and their polar pizza. They were both delicious. The service was excellent and the place was clean. If someone ever gives me another gift card to Baskin-Robbins, I will definitely go back. read more

So many ice creams flavor, quick service and ambiance chill. Great place to get ice cream for takeout or stay there. read more

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As a vegan returning into my old ways, I often stop by at baskin robbins for a sweet treat and every time I am greeted by delightful faces and a wonder attitude especially from Jaelyn shes great! read more

I haven't visited baskin robins in 2 or 3 years and it did not disappoint. Trying it with such great customer service from Jaelyn and Valeria really shows how a corporate chain can still give you a great snack and even an even better feeling of satisfaction after finishing your triple scoop cup. read more

When I went to baskin robins jayleen was very kind and patient even after it took me a while to order. I highly recommend visiting this baskin robins just for the wonderful customer service. read more

I come here about 3 times a week. 1. - I use it as an excuse to get out of the house during quarantine and 2. - for the Vegan Chocolate Chip Cookie Dough! As a non-dairy eater, I'm stoked that BR is offering that AND the Coffee Caramel Chunk! YASSSSS!!!!!! The store is average-sized, with several tables that can accommodate couples or small families. (They've since been removed to accommodate social distancing.) There is one fridge for bottled drinks and two freezers hold cakes and pre-packed quarts. (Imagine my surprise when I found a trove of non-dairy Chocolate Extremes!) The associates are usually teens - or are they older (?) - It sucks getting old! They're all super nice. They need to clean the scanner though. I always have trouble paying with the mobile app. Only there though... I use mobile pay everywhere and you should too, kids! Always tip in cash and WEAR. A. MASK! read more

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Service was great. I love baskin robbins, haven't been here in forever. Bought a cake for my daughter's bday! Highly recommend.

Who doesn't love ice cream? For as long as I can remember Baskin-Robbins or "31 Flavors" (how it's referred by my guy) has been an infrequent stop for some super delicious ice cream treats. Doesn't matter what we're doing, where we are or the city we're in, my guy knows where each and every 31 Flavors is located. It's like he has built in BR-dar! Whatever it is, I usually get a chuckle every time we stray off the path so he can get a fix....a fix of the ice cream sort is a-okay with me. Truth is by the time he seeks his ice cream reward, I'm usually too full for the frozen treat - unless German Chocolate Cake ice cream is in the case. If so, I'll get a scoop and enjoy every delectable bite. GCC is seasonal, so when I find it it's almost mandatory I get a pint or quart if I'm close to home; a scoop if not. Another fav is a chocolate shake made with of course Chocolate Fudge ice cream. If you like/love chocolate bypass regular chocolate ice cream and go for the decadent and rich Chocolate Fudge - it's some just this side of heaven. Happy we don't live super close to any 31 Flavors location...but thrilled we're only a drive away from a scoop, pint, quart or other tasty frozen treat. read more

Baskin-Robbins - He always has to stop at BaskinRobbins. - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

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Stopped by @645 pm on 2/25/24 fantastic young gentlemen! Excellent customer service!!

Had ordered the Oreo ice cream Can't and it was a huge hit for my sons 11th birthday party!! Delicious!!!! read more

We had a huge order on the spot so we were extremely understanding and patient with the staff for accommodating us. Our order consisted of 15+ milkshakes and two cakes from the freezer. The shakes came out in a consistent and timely matter. Since this was a big order, we tried to make the shakes as simple as possible with majority of the shakes cookies and crème flavor. There were a couple of other shakes that were other flavors and wish they were labeled somehow to differentiate them. Also, since this was a large order, we asked for a bag or some sort of container to hold all of the shakes. The one worker we asked gave us a bit hostile answer with an attitude and said that they did not have any bags available for us. We asked again if there was any sort of container or bag to put the shakes in and he replied with the same tone of voice. Yes, we did have a big order that could have been overwhelming, however I do not believe we deserved his attitude and hostility. Luckily, another worker was nice enough to check in the back for drink holders and sure enough, she came out with lots of extras. On top of that, we saw the hostile worker give another customer bags to put their cakes in, which confused us. Overall, the milkshakes were good and we greatly appreciated Baskin Robbins for accommodating our order. read more

Baskin-Robbins - A part of our big order of milkshakes! - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

I've called numerous times to speak to someone about it and they won't return my calls, so I'll have to go in I guess. I'm not one to be a stickler, but I couldn't even fix it without messing up the picture :( read more

Baskin-Robbins - I paid over $130 for this cake for my son Zayden, only to have the write "Zayolen"? - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

They have way more than 31 flavors. And they actually have staff who actually smile and greet you and care about food allergies. Clean and not expensive. read more

Bring a scale, or watch them pack you containers. Yesterday my wife, against my wishes, placed a large order to be delivered. For the third time in a row we received half filled quarts. This make it three out of four orders we got ripped off. Luckily the delivery company saw this and refunded most of the money. Like I mentioned, this is the third time in a row and I will not let anyone in the family to go there in the future. You pay $100 in ice cream you would want close to the correct amount. Not sure if it is they inept or stealing from customers. I will I can get my very generous tips back from them. read more

I was looking for a ice cream cake for my son's birthday and called around to a couple of other spots and could t get anyone to even answer their phone. So annoying, right?! BUT when I called this location, not only did they answer right away but the guy was so very friendly and helpful! They had what I needed and actually ended up being the best location for me to go to as well. When I arrived the employee (who I assume was the same guy I spoke with in the phone) was equally as awesome in person and he added a birthday message on my son's cake free of charge! Great employee! I wish I would have gotten his name because he deserves recognition for exceptional customer service! Thanks guys! I would for SURE be back to this location if ever I needed anything in the future! High fives! read more

Baskin-Robbins - This was the perfect size for my son's 18th birthday cake! Plus he wrote the birthday wish free of charge! Awesome! - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

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Good ice cream we got 2 pints. The only reason I'm docking a star is because the employee was doing another task and failed to communicate that it would be a few minutes before i would be helped. read more