Every time I try to order from Postmates this location always cancels my order during store hours . It's happened many times.

I'd be ok with the Cowboys emblem I had to pay an extra $10 for being on cockeyed in addition to $40 for a tiny cake, were it not for the fact the cake was dry as a BONE. Either they're using cakes that have been frozen too long or something is very wrong with their recipe. It was absolutely horrible and everyone ended up taking off the cake and eating just the ice cream portion of the "cake"......making it incredibly expensive ice cream scoops. These cakes used to be so good and I'm incredibly disappointed and mad. We ended up re-doing dessert the next day with a reliably delicious Carvel. I did try to get ahold of the manager to no avail. I left messages and on the occasions I reached an employee was told she wasn't in. BR lost a family of customers. read more

Baskin-Robbins - Cockeyed decal - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

As a impoverished lil girl, I decided to get as many freebie as I can get on my birthday, or rather during the month of my birthday. Baskin Robbins give you a free 2.5oz scoop during the week of your bday. Simply signup on their website and they will email you a coupon 5 days before your bday! Came to this location and got my free scoop! Staff was very friendly and let me try as many flavors as I want. Yeah! Banana Nut flavor is the bomb! read more

Great ice cream and great service, Derick was great, positive and welcoming attitude. Thank you

I had no way of knowing that the cake that I had ordered was incorrect until after I cut it open. This was a cake for the SVP & VP in our office for their birthdays. I placed the order online (which I was hesitant to do in the 1st place) & just as I thought, the cake was wrong. I even double checked the receipt (see the picture) to ensure that I had actually ordered correctly (which I did). Now, don't get me wrong, from the photo, we did end up eating some of the cake & I'm not knocking the quality of the cake or the deliciousness because Baskin-Robbins has always had fantastic ice cream cakes. The reason for the 2 stars is for the owner. I called the next day to talk to a manager. I just wanted to know what happens in this kind of situation. When I called, I asked to talk to the manager. The phone was given to manager & I said, "Is this the manager?" & she said yes. I said, "I'm sorry, what is your name?", then she came back with "Well, you're the one that called me?". I was completely caught off guard with that comment. I said that I just wanted to get a name of the person that I was speaking with. Then I proceeded to let her know that I had ordered a cake from them a couple days ago & explained the error with the cake. Her tone changed once she found out that I was a customer. She told me that she thought I was a sales call. I get it, sales calls are very annoying, but as an owner of an establishment, maybe that is an area of improvement that she needs to work on. I told her that I just wanted to know what they do in that type of situation. She told me that it was a human error. Really? a human error? WOW, now it makes sense. Thanks for the clarification. I thought that either a dog or a robot that made the cake. Now it all makes sense..... She did offer a free quart of ice cream for what happened, but instead she should have offered to refund me my money since it was their mistake. That would teach the employees to pay a little closer attention to detail when someone places an order. read more

Baskin-Robbins - This is chocolate cake with cookies & cream ice cream - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

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I usually bring my son here on the weekends and I'm always blown away by the service Isaac/Isaiah provides!makes recommendations,is patient with my son and always smiling!...thankyou #1 location! read more

Two scoop sundae there tonight. It might have been one of the best I've ever had. Ice cream was fresh, generous portion, made perfect.

We love this ice cream. But this location sometime just doesn't get it right. Postmates orders have had a missing item, their website orders were picked up and the next day I get a call about the order and how they cent fulfill it because they don't have item in stock. Or going in sometimes is a hit or miss with the workers that help you. read more

Horrible service.... we didn't have a mask with us so we used a cloth to cover our mouth when we walked in which was no different then a mask just with no ear holes.... the ice cream scooper employee told us we couldn't enter... which was stupid because our cloth covered our mouths tightly was thicker than his "cloth" mask he was wearing... so dumb it's not like we were trying to enter without a face covering.... which the sign says "do not enter without a face covering" not do not enter without a specific mask!.... it's ok though we just left and went to cold stones where they have smarter workers that realize our "face covering" is the same thing as what they were wearing on their face...! Lost our business! read more

Don't order delivery from here!!! Mistake City, USA. Save your money, and sadly, go to a different location. The employees can't even do the small job of checking to make sure they hand your delivery driver the right order (nevermind the inept driver who didn't check), but like ... how hard is it to make sure you do your JOB? Do you know, or care, at how many people have been laid off during this crisis and you, Baskin worker, with your valued job can't even do it right?!? Nah. How hard is it to double check your work? The sad thing is that these employees probably could give two cruds about this review, or the service they provide. The manager will end up suffering for the lackluster work of the staff he or she trusted to close up at night. Not to mention, this is a corporate chain with, most likely, high turnover. What happened to the days where people took pride in their work?!? So sad. What a shame. Go elsewhere! read more

We've been to 16 BR locations this year. This is my favorite for 2018, without a doubt: Best selection, best service, excellent portion size, great preparation of the products we ordered: Cappucino Blast, Single Serve Scoop on Sugar Cone! BTW if you are a fan of Oreo flavors, for some reason, this is also the only store that we've been able to find Oreo N Chocolate in stock. Parking was easy, and the location was simple and quick to find thanks to Google maps. The location was clean with nice window seating. If you're looking to refresh with some great ice cream, don't hesitate to check out this location. Maybe you'll make it your next great place...like it is for us! read more

Jennifer was amazing !! Super helpful and did an amazing job bringing to life the photo I shared !! Thank you read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

BR can be found anywhere and that is highly convenient. Especially during the hot summer nights and you want to "cool" down. I like many of their flavors but my favorite is "pralines and cream" which does not disappoint. Try this flavor if you haven't yet. I like their ice cream cakes as well. I mean...who doesn't? read more

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I wish I could give them one star. They suck. They put me on hold. Hung up and wound not answer my call back

Love this Place. Every time I get a large cookies & cream shake. I highly reccamend it

The ice cream is Baskins-Robbins and typically good. The atmosphere is terrible, the servers are terrible, they look at you like they don't like you and don't want to serve you. We went there for my son's birthday ice cream since they love BR. Everyone felt the server didn't like us the second she she saw us, my son asked for a sample and she told him no, she made little eye contact, and the whole experience was uncomfortable. I will not go back to this location ever again. There are a lot of good places are out if you yelp them that have good ice cream, pleasant servers, and a welcoming atmosphere...not this place read more

I can say that this Baskin Robbins located right next to the Triangle Square outdoor shopping area is definitely one of my favour places to have my cold classic ice cream cones!! It wins over Cold Stone any day because of the service they provide is exceptionally well!! Girls there treat their clients with high respect and go to the extra kilometre by asking if there's anything else that they require! Kudos to everyone who works there! I still remember it now that back on a hot humid July summer day in 2017 when I ordered my waffle French vanilla cone to go with a pint of rocky mountains(choco ice cream). The girls gave me extra green spoons, napkins, and even an extra half a pound of a scoop of ice cream there! I was very happy! So glad happy memories like this can brighten my day! Many endless thanks from me~ read more

Me and my family were going out to eat at baskin robins and it was 5 minutes before it closes , the employee opened the door and asked us to leave while we were eating and we have a baby so they made us go eat in the car read more

Couldn't believe this ice-cream shop (which makes me think of kids) had no high-chairs. Had to leave without ordering because I had no place to sit my grandson. Ending up ordering an ice-cream cone at McDonalds. Pretty sad when Mickey-D's can beat out an ice cream shop. read more

Ok so I to have had a horrible experience here and it was all due to how bad REGINAS customer service is. She is rude not only to me but to every customer. I asked her for a chocolate ice cream and she said were out pretty much yelled it at me. When I started looking to see what my other choices were she started waving her hand and saying come on 1 or 2 scoops. When I told her she was being very rude and would like to know her name she said WHY? For what? And started laughing I told her I was going to report her she continued to laugh and say awww I'm sorry my name is Regina I had to leave and walk away. I rather go get rite aid ice cream where I wont be treated that way . read more

They made me the best cake! I love this place!!!! Gorgeous writing! I really recommend them! Super organized!!

The ice cream is average. The prices are a bit high for their sundaes, But what is HORRIBLE is the customer service (especially the horrible red headed girl!) She proceeded to yell at me in front of other guest and was clueless on how to do her job HOW DO YOU SCREW UP SEVING ICE CREAM!!!! LOL anyway, to spare the exact details, cold stone 200 yards away is the way and the place to go HORRIBLE SERVICE FROM MEAN LITTLE GIRLS!!!! read more

Where do I start? Popped in on a Saturday night for a quick ice cream fix with my fiancé. Our poor experience started as soon as we walked through the door. After making our selection the cashier attempted to pressure upsell us and ended up charging extra for cones without asking us. I need my Baskin Robins fix as much as the next guy but would recommend avoiding this location if you can. read more

This Baskin Robbins is the closest to my house. But my husband hated it because it was really dirty. He used to make us drive like 20 minutes to a cleaner one. BUT...they recently remodeled it! It is cleaner. It is staffed with pretty mean Latina teenagers who don't like Newport Beach housewives asking a lot of questions. They seem to run out of cakes pretty often. read more

Avoid this ice cream by all means... Over priced ice cream. ..3.29 for a single scoop !!! Really? I rather go to Rite Aid ! Or Cold Stone at least.... Never again read more

Hit and miss. I love baskin Robbins ice cream but this location has been a bit of a headache have ordered this place through postmates a few times and each time items are missing or completely just wrong. Secondly we recently placed a order for some pre done quarts through baskin Robbins website assuming maybe the issue was postmates for one they flat out didn't have items and apparently called my fiancé the next day that they didn't have certain items and we could pick up that day even though we already got the order the night we ordered it. Secondly we ordered 4 different ones and they gave us two of one and missed completely a flavor that we had ordered. Finally I went in to pick it up they asked if I had already placed order I said yes took me about 6 different times repeating to the staff member I ordered online through baskin Robbins website they said postmates? I said no your website. Baskin Robbins.com. Finally they checked there computer no one had it ready to go at all even though we got a email stating it was good. Then the ladies couldn't even find the pre done ice cream quarts that was weird she actually had to ask another lady for help it was like watching chickens with there heads cut off trying to find the heads. Finally got the ice cream man I wish this place had it together because we enjoy the ice cream and we live right down the street. Just sad they have failed us many many times now. read more

The girl that helped me over the phone had awesome customer service! I asked for a mint chocolate chip cake and she recommended me one and kept it on hold for me for when I pick up way later. I was skeptical at first because I didn't think it was the right cake, but I came in and it was the perfect cake! She was able to write the message on the cake in the colors she recommended and it came out awesome! I was very satisfied with the service I got here. Thank you Ragina for helping me out everything! read more

I absolutely love coming to this store- such an amazingly friendly crew, very clean environment that my family and I always return to. Despite everyone jacking up ice cream prices this store never does! read more

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One of the girls here, can't se she name... she needs to chill out and be nice. She is so rude. Just heard her say "we are literally in the middle of three orders." Ive worked in restaurants and customer service my whole life. Just say thank you for your patience. read more

I went to this location the other evening. The young man was so kind and helpful. I decided to get another order and was helped by the young girl. She got ve ty irritated when I corrected a mistake. Granite it's difficult to hear with masks, but my surprise was her really bad attitude. I had to take the ice creams to go and was asking to put a cup on top since they didn't seem to have a process in place for to go orders. It's not absurd to not want it to drop in the car! It wasn't working well, all she could say was I'll have to charge you. Which I offered to pay initially anyway. Then the manager came out to help, but didn't have gloves at first and so I asked not to use the lid that she first touched or to use the lid that fell on the counter. They seemed really bothered, which surprised me being we are living in a pandemic and being ultra cautious. At the end, I left with a decent way to cover the ice creams in to go bags, but was appalled at the attitude of the reps, except for the young gentleman. The young girl really needs to check her customer service skills. Bad experience! read more

My BFF and I went to another ice cream shop where we we got one scoop each, scooped very minimally into one scoop (it sucked we wanted a healthy scoop size) anyways total was $8.56 for two, I realized they had a cone available for extra $.99 cents asked if they could redo mine they refused (ugh)...waited all day to redo this chocolate peanut butter experience with a cone... headed to Baskin Robbins asked for a cone he said they were all out. We begged for any kind he was all out ( so disappointed as I wanted one all day) well guess what!?Neal our Baskin Robbins guy said he would make us two fresh! (Like seriously! We were so happy!) he was so cordial, kind and willing to make us happy! We got both two scooped waffle cones with a nice amount of ice cream for $11 something way better deal then the crap we got earlier! The other two workers with him were working hard in the background cleaning up, scrubbing the floors very hard putting a lot of muscle in it, putting cakes away, and being super professional, these are young men acting like grown very responsible men, pretty impressed! We really enjoyed our visit and felt super welcomed and greeted, especially for being right before they closed and ready to go home! We are super impressed!!! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Costa Mesa, California

Adriana has the best customer Service, she was by her self and she was able to manage all this orders, love this place I will be back!

soooo good, great customer service. Looking forward to my next visit. so many ice cream flavors to choose from. This is a good choice.

Yelp says that they close at 11, showed up at 10:23 and they were closed. make sure to call and verify their hours before showing up because it seems like their hours vary. read more

Had the nutty coconut the taste was average . We were five people had a good time. The service was good. Most people we saw were trying the samples to see if the ice cream was fresh or not. read more

I went into this Baskin-Robbins to order a birthday cake for my 7 year old brother's birthday. I ordered a photo ice-cream cake, and it was totally last minute on my part, the party was the next day (They need a few days notice). The woman who took my order was Hispanic and English was her second language. Her english was good, but I was worried that something may get lost in translation. After negotiating and begging a little to get them to take on my order they agreed to have the cake done by the next day at noon (they didn't want to take my order because they weren't 100% sure they could have it done on time, they literally said they didn't want any bad Yelp reviews lol). They had the cake finished early and it was perfect, they even had it frozen extra hard for us so we could display it at the party. I was so stoked. I was expecting a crappy, last minute job, but it was everything I expected, if not better. It totally made the party! Everyone loved it, it looked great and it was delicious. We ordered a full sheet, Cookies & Cream Ice Cream with White cake, it tasted like an Oreo McFlurry. They're getting 5 stars for stellar customer service and their delicious/perfect ice cream cake that was custom made in less than 12 hrs notice. read more

Really this review is for all Baskin Robins, oh how I love thee peanut butter and chocolate ice cream. I had to stop going when they had their pint specials because I would always have to buy two, oh how I want to go there now. I have loved this ice cream since I was a kid, and will almost give a limb for their sundaes! I've tried a lot of other ice-cream and nothing beats it! read more

A lot of gourmet ice cream options now for the same price. We came here and it was just bad. The ice cream was bad and the cone was bad.

The lady Ragina help us out and when I asked for something she yelled at us because she was frustrated with her phone order. It wasn't until my older sister walked in that she started to change her attitude. But the ice cream was good wish they had better customer service. read more

Great place. All staff are nice and helpful. Sherry and Jennifer are always so nice my kids. They know them by name now and love seeing them. Always a good experience! read more