At first I was excited that a new burger joint opened in the area. My friend and I were lucky when the first time we stopped by it was pre-soft opening so everything was for free. The event was supposed to help the trainees and staff to practice. Food was decent, and service was pleasant and understandable because it was supposed to be practice. Second time we went it was decent. I tried the elk burger but I wasn't fond of the meat texture and the manager noticed so he comped it off our ticket.
Recently we went back to grab dinner, but it was the worst experience ever.
The hostess was unpleasant, she didn't greet us and even though we were first, she sat another group of people down first not bothering to say "please give me a minute". (It was a slow night).
We sat down and the most unprofessional server came to take our orders. We waited for 15 minutes even before the server came to greet us, worst part was, the hostess saw that we were waiting trying to get someone's attention and didn't bother to let the server know that we were waiting. Her nails were more urgent.
The server then starting hammering questions about what we wanted. What bread, what sauce, do you want anything else, etc. Even the extra orders we asked, it didn't come with the food, so what was the point of asking.
We asked for some water while we waited, but before he went to go put in the order, he needed to stop by to chat with the other servers, go to the back, come back to our area to ask the table behind us if they needed anything. (Still haven't received drinks).
Finally when our drinks came I asked for lemons for my iced tea, he said, he forgot and that he would bring it back, still didn't bring the lemons and just laughed and said he had forgotten. Before our drinks were out, I had gone to the restroom and my friend went out for a cigarette, the servers runs to me and flat out says "I thought you guys ran away" and it did not sound or seem like he was joking. I LEFT MY BAG AND PHONE ON THE TABLE ON PURPOSE so we wouldn't have this kind of misunderstanding. He then goes to the table behind us and high fives the guests and asks them if they need anything.
Then, our food went to the other table, the guests there touched our food and then came to our table, so that was disturbing so we didn't eat and just wanted to leave.
We didn't get ONE follow up on our food even though couple things were missing, and we wanted to ask for new food since ours were touched by other people and no refills on drinks.
By then we just wanted to leave so we tried to get someone's attention to ask for the check, again, the hostess saw me stand up and put my hand up, at least 3 other staff members saw me and still ignored me. Then our server and another server were looking at the mirrors re-styling their hair do, so I walked up to the server asking for our check. He then told me to go back to the table to wait which I did. (He went to the other table to follow up on them again, and didn't wash his hands before returning to us).
As he was processing the check, he inserted 20% tip instead of allowing me to choose what I wanted to tip.
Overall, horrible service, unsanitary staff. Very disappointed. Edgewater and NYC locations are much much better. read more