We have been ordering from Bamboo Fish during Covid since it's been convenient for us and wanted to support small local businesses in our area.
I called today to place an order and apparently my number was flagged. The girl who picked up the phone put the "owner" on and she immediately tells me that she sees that there has been 3 incidents where I have complained.
Well, she wrongly accused me of that as there were only 2 incidents (not 3), and the first time was because they screwed up my order. I ordered shrimp tempura HAND rolls but when I got home, I opened up the box to find regular shrimp tempura rolls. So yes, I called them to let them know they gave us the incorrect items. I didn't ask for a refund or anything but just wanted to give them feedback. The guy who answered was nice enough to give us a credit.
The next time I ordered I used my credit to order a salmon entree, but when I got home and opened up the box, I noticed a black piece of hair on the orange wedge (which you can clearly see from the picture). Again, I called them to give this feedback because I pretty much lost my appetite and didn't want this to happen to other customers. This time, the guy who I spoke to was basically just like "oh well". I ignored it and just threw the orange slice away.
So, when calling tonight to place another to-go order, rather than the owner being thankful for people like me who keep coming back to support their business, she confronted me about my previous calls and tells me, "maybe you shouldn't order from us any more." I was very shocked.
First of all, she obviously does not care about her supporters because the moment we had the first incident, she could have called me herself to straighten things out amicably. But, for her to attack me on our very first direct conversation is not only absurd but rude. She then tells me that the black strand is not really hair and that it's a fiber from the box. Fiber, hair, whatever it was, it was off-putting enough to impact my appetite, so isn't it very possible this is happening to others?? Why would she be so offended by that, why not focus her energy on making sure there's no hair/fibers on her customers food instead of trying to make me feel guilty for calling them out on it. At the end of the day, this is not how you treat your customers, let alone during a pandemic who are looking for reliable, honest and respectful places to bring their business.
There are several other Japanese food options in the area, so that's where I'll be bringing my family's weekly business. Hope this helps others avoid a dramatic phone confrontation from the rude owner and/or an order that is wrong with black foreign "objects" in it. read more