I received extremely poor customer service…read more This business had my brush jacket for a month and needed to put my 4 letter name on the back. They put the wrong name on the back of my brush jacket, and didn't tell me until I called multiple times inquiring about when my jacket would be ready for pick-up. THEN both owner Jane and side kick Jackie wanted to keep MY jacket that they ruined (it was property of my agency), and give it to the person whos name they put on it??? RATHER THAN APOLOGIZE for the mistake, they got upset with me for not giving them MY ruined jacket to give to the person whose name THEY mistakenly put on MY jacket! This behavior blew my mind. 6 months later they did replaced my jacket with a new one, so one star for that. But when the replacement arrived the owner Jane sent a manipulative email stating that I agreed to give them MY jacket that they ruined, in exchange for the replacement they agreed to order for me. This was a total lie and I have the email documentaion to prove it. Bottom line, I ended up with a ruined brush jacket and had to wait half a year (April to Sept) for them to give me a replacement. They still got upset with me for not giving them MY ruined jacket that was property of my agency, so they could give it to someone else! I will NEVER return to this store and will encourage anyone reading this to go elsewhere. Nasty attitudes from both Jane and Jackie. From my experience, they are both mean women and sadly the customer service is the worst I have ever dealt with.

We have been buying from the Fire Connection for years! Their staff has always been friendly and…read morehelpful and their clothing has always been HIGH QUALITY...

I'm not impressed! I've attempted to shop here twice. It isn't close for me...about 35 minutes…read moreaway. The first time I showed up about 8 months ago and the store was closed - during business hours. It wasn't even lunch time. Today I was at the Brea Mall so I thought I'd try again. I called at 12:30 PM to see if they carry the style of shoe that I was looking for. There was no answer. I called twice. I don't understand since they don't even open until 12 PM. Their business hours are listed 12-5pm. Do they open at 12 and then go on a 2 hour lunch break? I really don't get it. I showed up at their store at 1:15pm today, and just as I was parking, a young man was at the front door, changing the little sign with a Clock that shows when they will be back!! What the hell? This is my second attempt. I guess they don't want my business. It's absolutely ridiculous. This place sucks already since it's never open when you show up. They won't answer the phone either so there's that. How frustrating!! don't waste your time! The store is small anyways. Looking through the window they don't have much inventory, so I guess I won't waste my time ever again in the future. Lame!! I don't know how they stay in business.

Got myself a pair of Levis Vintage, NBs, & Ray Bans for Father's Day. Cool boutique. Calm…read moreambiance, clean look with typical size for a boutique with slender, long look like shops in SoHo, NYC. But It extends far in the back worth seeing. Great selective brands with prices varying depending on what from alittle under $50 ~ $1000 per item. The girl mentioned Rag & Bone, Reigning Champ and Claire Vivier? Comin this summer. I guess if you like shops like Ron Herman or Unionmade w/o the far drive up, this is the shop!

Wow what a hidden gem! Richard was very helpful from start to finish and his price is very…read morereasonable. He has great quality shirts to have your prints on them. Will be coming back for sure since other places charge an arm and a leg for a simple print.

Love this spot great! The selection is second to none as is the customer service. This is for sure…read moregoing to be my new spot for shirts I'm so glad I found them!

My boyfriend and I came in looking for a specific half button up long sleeve we saw the day before…read moreand couldn't find it in store. We asked one of the staff Eileen, if it was still in the store somehow and she went out of her way to find it the back for us! THANK YOU EILEEN ! We really appreciated your hospitality :,)

Toxic Service & Complete Management Failure - AVOID THIS LOCATION…read more ​The Zara at Brea Mall is an absolute embarrassment to the brand. If you value being treated with basic human Decency, do not shop here. I walked out feeling disrespected and humiliated by a staff that is clearly untrained and hostile. ​The experience at the returns counter was a disaster from start to finish: ​The "Frontline" Issue: The associate (thin with black hair) was flat-out insulting. She rolled her eyes, talked down to me, and acted like following the store's own return policy was a personal burden to her. It wasn't just "attitude"--it was blatant unprofessionalism. ​The Incompetence: A second associate with curly hair actually found me an exchange item in a larger size, only to suddenly "change her story" and claim it wasn't policy. Don't offer solutions you don't understand; it's misleading and incompetent. ​The "Leadership": When the manager was called over, things actually got worse. Instead of de-escalating, the manager was arrogant, dismissive, and provided zero help. ​When the leadership is this rude, it explains why the staff feels comfortable mistreating paying customers. This isn't just one "bad day"--it's a systemic failure in training and accountability. Zara corporate needs to take a hard look at the Brea location because the current staff is driving loyal customers away for good. I will never spend another dime here.

Great service, great product and fantastic pricing. Waldo hooked me up with suits, shirts and shoes…read morein a matter of minutes.

Waldo's is a terrific place to pick up a suit or any formal clothing. I was looking around the area…read moreto buy a suit for a formal dinner and speech event. The people there were extremely courteous and friendly. They helped me find the right fitting suit, dress shirt, pants, shoes and ties. I eventually walked out of the place with two suits! At first I wasn't even sure what type of style I was going for but the people there were able to give me nice recommendations. I recommend this place to anyone looking to pick a nice set of formal wear.

One of my favorite department stores is Kohl's in the City of Industry. It's located on Grand and…read moreValley Blvd. The store is neat, and I have Amazon Prime, so I sometimes return my items at Kohl's. I'm glad that they have an Amazon return booth, which is very convenient, efficient, and trustworthy because Amazon refunds me immediately. The Kohl's staff will give you the return tracking proof with the coupon to shop at Kohl's. Their stuff is usually not cheap, or they charge a higher price without sales, promotion deals, or coupons. However, if you have the Kohl's app with Kohl's Cash and coupons, then you can get a very good deal. Another tip is that I have the Capital One Kohl's Rewards Visa card, and I always use this card to pump gas. You get 7.5% in Kohl's rewards on Kohl's purchases every day, and 3% in Kohl's rewards on gas, 2% in Kohl's rewards at grocery stores, and 1% for other purchases. My daughters bought 2 pairs of jeans today, and guess how much I paid? I only paid less than $7 because I have my Kohl's Cash for $25 in the app, and I also have an instant $10 off when you spend $25 or more in-store & online coupon (expires on June 29, 2025). It's such a steal. My daughters could not believe it. Also, we like to shop at the Sephora inside the Kohl's. They now have the self-checkout, which is another plus for shoppers like me. I like self-checkout and applying coupons and Kohl's cash myself. The layout is so much better than before.

Kohl's never sent back my Amazon Return!…read more I returned several items in early January, and today I received an email from Amazon saying that one of the item was never received by Amazon. After conducting a search, the Amazon rep claimed that I never dropped it off, but I being diligent especially with expensive items, took photos of the return. Either Kohl's took the item or lost the item, but regardless Kohl's never sent back the item! BEWARE of amazon returns at Kohl's make sure you take TIMESTAMPED PHOTOS of ALL your returns so you don't get charged for Kohl's mistake or theft.

SHOP WITH CAUTION, I WILL NEVER GIVE THEM ANOTHER CENT!…read more Long review but read if you don't want to get hosed also when shopping here... The positives: Clothing quality seems very high with soft and thick fabrics. Store is large and clean and we'll organized. Staff seemed friendly and polite although sparce and hard to locate or identify in the store itself... Side note : (I finally did identify someone who was an employee by going to the fitting room, when I asked him about the return policy, he said something to the effect of "when you buy online, the return policy is..." he paused trying to find the right words, so I helped the poor guy out by jumping in and saying: "a disaster?" he promptly and begrudgingly agreed.) Read on: The "need to knows": prices seem above average to high relative to other stores and relative to what you get... perhaps they are trying to compete with higher end stores...? I am not a huge shopper so I can't really say for sure, hence the reason this fact is not listed as a negative. Sizing is off, not just relative to normal sizes, but even within their own product lines. You really need to try stuff on and not assume a large in product x will fit the same as a large in product y. This is what brings me to the negatives.. The bad: the return policy is vague at best... We purchased online and shipped to store, and of course NOTHING FIT. We had no idea this meant there is absolutely no way to return for a refund. Surely this is stated in some vague return policy section online, but really, what store doesn't allow for a return and why would a client in this day and age think to check that or even fathom a company wouldn't stand by their product? Not only is there no refund but there is also no return for store credit LMAO, yes NO STORE CREDIT even!! What does this mean we asked: you have to find another item for the same price and do a like for like exchange. Guess what? The sizing SUCKS, as noted above, and they did not have ANY of the items we bought online that didn't fit in store for us to just exchange for the size that fit... So we had to wonder around aimlessly for similar priced items to exchange... After about an hour and finally choosing some random overpriced crap we really didint need, as opposed to wasting the $80+ we spent online, we went back to the checkout to try to exchange. The HILARITY continued at this point when our exchange items were like 40 cents Less than the items bought online.. Could we get 40c back? NO Could we just let them keep the 40c? No What could we do? Buy ANOTHER ITEM we don't need and pay the difference. LMAO rufk? So we bought a $6 tote bag from the checkout line and we're out another $5+ as this was basically our lowest cost option. (Not to mention I need another canvas tote like I need a hole in the head) So as we finalized this Ridiculous transaction what does the employee tell us: NOW THIS EXCHANGE IS FINAL SALE!! LMAO.. you gotta be fn kidding me... So after an hour and a half we left with $86 of overpriced items we didn't need and were absolutely stuck with, just lovely. To add to the already unbelievable experience, as my wife and I were dealing with this BS, there was a poor young lady at the checker next to us having essentially the SAME ridiculous conversation... Hers was aggravated further with a gift card or store credit involved which somehow, unsurprisingly, also was causing her purchase to be unreturnable/final sale and not an option to be credited back to her stored value card.. WTF? YEA, AS I SAID IN THE OPENING COMMENT, THATS THE FIRST AND LAST SALE FROM US!

Review 41/365 challenge…read more Came here on Grand Opening Day 4.26.25 Located in the new Wing of Brea Mall. Store is really big and a lot of selections. Have a lot of different character designs for an incredible good value. Really great cotton quality clothing items along being up to trend and styles. Store is really big and spacious. Definitely was a lot of foot traffic. my friends are excited about this shop coming to our local mall. Next to Alley boba shop & Zara on the 1st floor. Parking here at the mall is busy especially since currently under construction of a new parking along with upcoming apartments being built here.

I am a 60-year-old woman on a fixed income, fix small! I just had an alert on my account and they…read moretried to get $50 out of my account! I live in Florida I have never been to the store.. I tried calling them but there's no answer.. why would they be taking $50 out of my account when I've never been there? Sounds shady..

every time i come to this location, the young girls working have horrible customer service and are…read morevery rude.. not to mention the male manager has horrible service and gave my mom and i the hardest time about a return with the tags on and proof of purchase on card. I understand return policies but a little assistance or kindness could've gone a long way.

We had the freedom to look around and also get some advice from the stylists. We preferred a short…read morejacket/vest but regular size pants and they accommodated the mix and match. We found a great suit but we weren't sure so they held it for us for a week. We came back and bought the suit. We were super happy with the fitting and they hemmed our pants right away so we were able to leave with finished goods in 10 minutes. They also gave us a complementary tie! The place was clean, friendly, and easy to navigate.

I have an upcoming wedding and came in with zero expectations because it's my first time buying a…read moresuit. I ended up paying around $345 for a suit that will be tailored to my size. Includes the socks, tie, and the whole suit. Customer service was fantastic, they are very helpful on finding the right size and let you try on different sizes to make sure it fits you. The lead time for a tailor is about 3 weeks, that's the only down-side... so it is best if you plan ahead of time before your actual wedding date. Located in downtown Santa Ana so there is street parking, but there is a small lot behind the building with only 5-6 spots.

Very friendly people. The items are reasonably priced. Highly recommendEd…read more SALLY is very friendly

I wandered in after my dentist appointment one day and so glad I did! Sally is AMAZING! Everyone…read morethere is super helpful and kind. I've had most experience with Sally and I can't say enough about her customer service! She is as excited about the cute clothes and shopping as her customers and it makes the experience that much better. She's the best! I love the clothes so much! I've gotten some super cute, unique and high quality pieces. I've been back quite a few times already to peek in and ended up adding to my limited summer wardrobe. Sally mentioned they get new pieces in weekly! I absolutely love this shop and will be back! Stop by, you won't be disappointed!