I would give zero stars if I could. The entire move start to finish was a scam.
The moving team themselves were great, the guys were really nice, but very very slow. they also seemed genuinely frustrated with the moving day events as the home office was completely unresponsive after the initial 9am call to address the missing included item issues. For 8 more hours we got no response whatsoever, not me, not the moving team themselves, no one. The booking team lied about pricing, lied about included items and benefits. Lied about correcting it. Lied about refunding me after they admitted they billed me wrong and didn't provide the included items. Sam, the account rep in office acknowledged all of these things in multiple recorded calls and assured me he would correct it all. Instead they stopped responding to calls, emails. Anything. The worst moving experience I have ever had.
They also "couldn't show me the bill" at the end of the day because the office wasn't responding and instead I got a bill 2 days later for double what was quoted, when only about 75% of the work was done. They apologized for the incorrect billing and assured me it would be fixed. This was a lie. They also said they would refund me the difference in what was quoted for moving my safe (they actually couldn't move it like they said) and what I had to pay a different vendor. I provided a receipt as asked. Nothing. Yet another lie.
I gave this company plenty of chances to correct these issues and to refund me as they said they would. That never happened so here we are.
Do not use this company.
0/10. read more