Do not go to this place I had my screen fixed and the screen messed up in about two weeks. Nothing…read morehappened to it, and they would not do anything to fix it. I also took my computer up there and one of the people working there ripped the case off and broke a couple of the clips to attach the case to my computer and they would not replace the case, but they changed their policy.

Super nice guys. My laptop just died one day. Out of the blue. I went to Best Buy, and the guy…read morethere actually told me to go to AWT. They were extremely helpful, knowledgeable and pleasant. They let me use the bathroom when I thought I might die if they didn't lol. So A++ lol Also, they diagnosed my laptop, transferred all of my info over, and recycled my laptop for me. I guess a fried internal mother board with signs of water damage isn't really cheap to fix. (Kids are no longer allowed to use my laptop without supervision, and are not allowed to have drinks near it. Lid or not. It's a no. They funny thing is, I remember at one point my keys got sticky.... and I asked who spilled what on my laptop....?! And wouldn't you know it.... nobody knew lol. Yay kids! Thanks AWT. I'll be back if I ever need support again. You guys truly crushed it.

What a joke. Claim they're extremely booked and will have u on their waiting list. And never get…read moreback to u. Wouldn't recommend

Anthony is absolutely great. He installed our cameras and central computer server nearly 4 years…read moreago. They're literally available 24/7 and even if you contact them for emergencies they will do everything in their power to address the issue in the same day. They once picked up our server at 10pm and delivered it back shortly after midnight fully fixed. I simply know that my business can rely on this company no matter what happens. Prices are reasonable and so far, after 4yrs I am highly satisfied with Tech Responders.

All my reviews are usually 5 stars, I like to be the positive reviewer, because seldomly people…read moreare. THIS PLACE THOUGH... I have mixed reviews for this place. I visit not knowing if it's going to be a miserable experience or a great one. Some of the employees go out of their way to help, some are condescending a$$H0l$. NEGATIVE- I recently purchased Microsoft Surface Laptop and it stopped working after two days. Took it back to Best Buy and the Geek Guy wasn't helpful at all and rather dismissive. He ended up saying it would cost me $100 dollars to reboot it... really? I wasn't about to pay more money on a new purchase. I left extremely disappointed to say the least. POSITIVE- Came back the next day, spoke to store manager, got a solution and was in and out in less than 20 min. NEGATIVE- I went in today and as I tried to pay with two printed gift cards they informed me they couldn't use them because they didn't have a barcode. They asked me if I had saved the e-mail where I got the giftcards from, as they were sure there was a link he was supposed to press on with barcode (because my husband is obviously an idiot that can't successfully print giftcards from an e-mail). Unfortunately, my husband likes his inbox empty and, of course, he had deleted it. The man checking me out then questioned me and schooled me on why would anyone delete an email with giftcards before one had actually used them... what if I had lost them? (because I'm obviously an idiot that misplaces giftcards...). There were 3 people that came to assist the guy checking me out (including a store manager) and NOT ONE offered a solution, the store manager even said that since my husband had deleted the e-mail there was nothing he could do to help me. Period, go home and try to fix it ourselves. We will see you soon, when you have giftcards with barcodes on them that we know how to use. NOT ONE suggested I go online to order the stuff for a store pickup and pay with the giftcards so I could walk out with my items. (This occurred to me later, as I was ordering the stuff online and happily paying with the giftcards). They ALL, however, made me feel like I was an idiot, it was MY mistake for not having saved the freaking e-mail and not their mistake for producing useless printable gifcards, and the fact that their answer was "nothing can be done" just infuriated me. POSTIVE- It's 5 minutes from my house(?) I don't know.. I needed to balance the negative above...

My HP laptop stopped working after six months. I contacted HP support and was informed Best Buy in…read moreRock Wall, Texas was my closest support center. The location is an hour drive, so I called their tech support to ensure they could assist. It took me two calls to get past their AI answering service, once I did the technician who answered said they do NOT service HP products still under manufactures warranty. He suggested I send it back to HP for support. I called the HP support line again to find their staff baffled, insisting that Best Buy is their local support center. Issue is still unresolved.

Daniel is very knowledgeable about computers and can fix any computer problem you have. He has…read morerepaired several of mine and several for friends and family I have referred to him. Daniel is thorough and reasonably priced. He has often even come and picked up my PC and returned it. He works on our computers at work, often repairs them on the spot in our office. You will not find a better computer guy than Daniel and the folks at ComputeRx. I recommend them without hesitation.

I had 2 laptops that were unusable. I took them into Daniel and he was incredible. He consulted…read morewith me from beginning to end and gave me options on repair. He told me why he suggested certain options and answered all questions in layman's terms. He fixed both laptops and they are running like new. I also could not believe how reasonable the cost was. He is the most honest and reasonably priced person I have dealt with, when it comes to computer repair. There was nothing sacrificed on quality, customer service and speed of service. I would unequivocally recommend him to anyone and will definitely be using him for any future repairs.

Out of the 2-3 times I've visited this store, the employees have been underwhelming less than…read morehelpful. Save yourself the trouble and go to a corporate store - have nothing but raves for the employees working at the location near target in Rockwall. Today, the employee on the floor, Raegan, seemed put off that she was having to actually work during her scheduled shift instead of reading her ebook and sipping on her coffee beverage. Greeting upon entering establishment was flippant at best, no acknowledgment regarding how long the wait might be, if she'd be able to assist me soon, or if I would be better suited to come back another time. The young woman being helped was very polite and wished her a good day upon completing her transaction - to which Ms. Reagan remained mute. Perhaps she failed to hear the young lady.. my interaction with Reagan made it seem as if perhaps she was having a bad day, or maybe it is more of a personality issue and not being suited for working in customer service. Simply needed a replacement screen protector, which is advertised on the box from my original purchase (approx 6 months ago), as being able to be completed in store, or online. Was advised after next month, it'll be 'online only' - cool, appreciate the head's up. Didn't know there would be a fee for the replacement case, was advised as to why and I proceeded to pull out cash to pay for the purchase of a replacement. To which, I was told she could not accept cash... Bottom line, I left without purchasing a replacement, called the original store on receipt (which reflected a cash payment for the purchase) and asked what their policy was. Spoke with Chris and he was amazingly helpful! Confirmed they have the screen protector for my particular phone in stock before I even made my way over there. Avoid this location on N. Goliad at all costs.

Andy and Rosa were great workers, they took me step by step on adding a new line to my phone plan.read more

I was having some major problem with my computer & they told me they could get it fixed. They were…read morevery polite & fast. They got my computer back to me within 2 days running as fast, if not better then when I first had bought it. They kept me updated through the entire process. Thanks Cornerstone!

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