My cheap little laptop laid down on me. I've had it for 5 years and paid $500 for it and it has…read morebeen a little trooper. For over a year, the screen had to be opened where you wanted it before you turned it on because if you moved the machine virtually at all and the screen jiggled it would lock up, necessitating a restart. Then, suddenly, it refused to boot up in any screen position. I brought it to PC Werx. The gentleman who came out to look at it plugged in a separate monitor and talked with me about his concerns and let me make the decision to not invest any more money in this one because the repair could easily be more expensive than the residual value of the machine. When he asked me if there was information on it that I needed to keep, that was a no, so, there was no urgent need to do anything with it. He mentioned a retailer that he has had good experience with and that happened to be where I buy virtually all computer related hardware, we shook hands and he said thank you. I mean, I'm sure he could have repaired my machine, but he gently let me know his suggestion is to spend my money on something that I'd get better service out of rather than into the one I've worn out.

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

I would not recommend My Computer Guy in Rockwall. For basic services they are average. They have…read moredialed in remotely and have been able to resolve some issues, but they charge quite a bit. The lady who came out to service my laptop could not resolve my issue, was inefficient and ineffective. Their customer service is awful.

I've been using My Computer Guy for service since they were a small part time business. From a…read morecouple computer builds to now service and set up on my current desktop and laptop computers I've alway been pleased with the fast service and quality of work.

I requested a service for my custom pc and he did exactly what I hoped to do. Even managed to…read morerearranged the cables and parts too. Will definitely recommend. Service was even priced fairly.

Excellent as always. Josh was able to fix my issue in no time, whereas I spent 5 hours on it and…read moregot no where!

The repair techs are knowledgeable and do a good job with repairs. The manufacturers and insurance…read morecompanies don't make it easy for them. I've seen a tech stuck on the phone on behalf of a client trying to get authorization. It took 40 minutes. I've had them do several repairs for me, and am glad they are here in Rockwall.

Got my screen on my iPhone replaced and was told I had a year long warranty otherwise I wouldn't…read morehave gotten it. The screen cracked within a month and they won't repair it. Warranty means nothing. Just wanted me to pay again to get another. Waste of money

I had an outlook classic emergency which was business related and time dependent. Josh at Nerds to…read moreGo was friendly, reassuring and most important fixed the problem during my consultation. I will absolutely use NerdstoGo for future computer problems.

ZERO - that's what we got for $190+ Needed them to recover…read moreour previously-working, in-house Microsoft PC network. The "nerd" dithered around for an hour and left (with our money) saying WE needed to get the Admin password for our router and then he would come back. WE found the password on the back of the router and logged into the Admin account with no problem. Called the "nerd" and ... crickets. Contacted their office. Got excuses and promises to call back and a week later ... Save YOUR money and time, find someone who really knows networking.

My laptop had died on me. Justin was able to diagnose within an hour after dropping it off. He let…read moreme know that the motherboard had gone out and would cost $400 to repair. I decided to purchase a new laptop which he spent about 30 minutes on the phone with me while I was at Best Buy to council me on which one would be best for my needs. Who does that? I even got a thank you note! He was able to transfer all my data files and pictures to new laptop. Grrrreat customer service!!!

From the owner: Providing the customer with quality work and communication. Solving any and all computer and…read morenetworking needs.

Do not go to this place I had my screen fixed and the screen messed up in about two weeks. Nothing…read morehappened to it, and they would not do anything to fix it. I also took my computer up there and one of the people working there ripped the case off and broke a couple of the clips to attach the case to my computer and they would not replace the case, but they changed their policy.

Super nice guys. My laptop just died one day. Out of the blue. I went to Best Buy, and the guy…read morethere actually told me to go to AWT. They were extremely helpful, knowledgeable and pleasant. They let me use the bathroom when I thought I might die if they didn't lol. So A++ lol Also, they diagnosed my laptop, transferred all of my info over, and recycled my laptop for me. I guess a fried internal mother board with signs of water damage isn't really cheap to fix. (Kids are no longer allowed to use my laptop without supervision, and are not allowed to have drinks near it. Lid or not. It's a no. They funny thing is, I remember at one point my keys got sticky.... and I asked who spilled what on my laptop....?! And wouldn't you know it.... nobody knew lol. Yay kids! Thanks AWT. I'll be back if I ever need support again. You guys truly crushed it.

James is knowledgeable and trustworthy. I have used his services for years and he has never failed…read moreto find and fix numerous technical problems. If you are cautious about having in home workers, James is the Best ! I highly recommend him. Don't waste your time and money on " squad " services. You will appreciate the personal style of James Duncan.

A little expensive, but eventually he fixed the problem that I had called him for. At first, he had…read moretrouble trying to figure out how to connect my printer, but in the end, he figured it out and all was good.