Rude, demeaning, and argumentative behavior from employee behind the counter. Do not recommend…read moreusing this place AT ALL!

My cheap little laptop laid down on me. I've had it for 5 years and paid $500 for it and it has…read morebeen a little trooper. For over a year, the screen had to be opened where you wanted it before you turned it on because if you moved the machine virtually at all and the screen jiggled it would lock up, necessitating a restart. Then, suddenly, it refused to boot up in any screen position. I brought it to PC Werx. The gentleman who came out to look at it plugged in a separate monitor and talked with me about his concerns and let me make the decision to not invest any more money in this one because the repair could easily be more expensive than the residual value of the machine. When he asked me if there was information on it that I needed to keep, that was a no, so, there was no urgent need to do anything with it. He mentioned a retailer that he has had good experience with and that happened to be where I buy virtually all computer related hardware, we shook hands and he said thank you. I mean, I'm sure he could have repaired my machine, but he gently let me know his suggestion is to spend my money on something that I'd get better service out of rather than into the one I've worn out.

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

I requested a service for my custom pc and he did exactly what I hoped to do. Even managed to…read morerearranged the cables and parts too. Will definitely recommend. Service was even priced fairly.

Excellent as always. Josh was able to fix my issue in no time, whereas I spent 5 hours on it and…read moregot no where!

Such an exceptional service provider! Professional perfectionist! My phone (android) was a mess…read morewith 3 points of impact that shattered my screen. Functionality was disrupted & I was about to lose the ability for critical response times. In 2 hours my 'link to the world' was like new! This IS the place to go for phones, computers & any IT help you need. Great resource & totally reasonable/fair pricing. Call 972.475.7272 Thanks, Dean!

I brought my MacBook Pro, worth nearly $3,000, to this shop for a simple battery replacement…read more Unfortunately, the experience turned into a frustrating ordeal. After the battery was replaced, the keyboard suddenly stopped working. The store owner claimed this was related to the old battery and tried to charge me an additional $200 for a keyboard replacement. When I declined, saying I couldn't afford it, he reopened the laptop--and the keyboard miraculously started working again. However, when I got home, I noticed light leaking from the bottom of the screen. I called to report the issue, but the owner refused to take any responsibility. Instead, he threw out a bunch of technical jargon and insisted that light bleed is "normal" after a battery replacement, which clearly isn't true. This kind of damage is typically caused by mishandling the backlight cable during the repair. To make matters worse, the owner was extremely rude throughout the entire process. Based on my experience, he is not qualified to perform computer repairs. I strongly advise taking your device elsewhere to avoid unnecessary damage, added costs, and a lot of stress.

James is knowledgeable and trustworthy. I have used his services for years and he has never failed…read moreto find and fix numerous technical problems. If you are cautious about having in home workers, James is the Best ! I highly recommend him. Don't waste your time and money on " squad " services. You will appreciate the personal style of James Duncan.

A little expensive, but eventually he fixed the problem that I had called him for. At first, he had…read moretrouble trying to figure out how to connect my printer, but in the end, he figured it out and all was good.

They were honest and efficient. I like these guys! I am definitely going back with them for an…read moreadditional service that I may need. Their pricing is more than fair. He replaced the battery on my MacBook Pro and it works like brand new again. I am quite happy with their work.

If I could give zero stars, I would. My boyfriend and I went in just to fix the back glass on my…read moreiPhone 14 Pro Max. During the repair, they accidentally broke the front glass and replaced it. We were only charged for the back glass, so I thought all was fine. Later that day, my phone started glitching -- the screen wouldn't stay on, it stopped responding, and went black during calls. I don't live in Rowlett, so I couldn't return right away. When I called to complain, the man said I'd have to pay for them to fix the front glass THEY broke and reinstalled wrong. Terrible service.

Gordon of Smart Hands is an Absolute Wiz! He's bailed me out…read moreat a moment's notice on more than one occasion! The Guy is Knowledgeable, Thorough, Honest and Fast! With repairs often finished in a matter of hours. Plus, his prices can't be beat! I bring all of my business to Gordon and he's yet to disappoint! Highly Recommended!

I hired this technician to replace the hard drive in my grandparents' computer. He also said it…read moreneeded a new fan due to noise, which we agreed to. He told us the repair would take 3-4 days, but it ended up dragging on for weeks with multiple delays. Eventually, he shipped the computer back to me without my permission, and it arrived with the stand broken and the fan still unfixed. He said he would come fix it once the new fan came in, but after waiting over a month with no resolution, I finally gave up and ordered the fan and a new stand myself and had someone else complete the repairs. The whole process was unnecessarily drawn out, and I ended up having to spend more time and money to get things done right. I would not recommend.

I was having some major problem with my computer & they told me they could get it fixed. They were…read morevery polite & fast. They got my computer back to me within 2 days running as fast, if not better then when I first had bought it. They kept me updated through the entire process. Thanks Cornerstone!

From the owner: -Virus Removal -Computer Repair…read more-Upgrades -Diagnostics -Consultations -Security

Daniel is very knowledgeable about computers and can fix any computer problem you have. He has…read morerepaired several of mine and several for friends and family I have referred to him. Daniel is thorough and reasonably priced. He has often even come and picked up my PC and returned it. He works on our computers at work, often repairs them on the spot in our office. You will not find a better computer guy than Daniel and the folks at ComputeRx. I recommend them without hesitation.

I had 2 laptops that were unusable. I took them into Daniel and he was incredible. He consulted…read morewith me from beginning to end and gave me options on repair. He told me why he suggested certain options and answered all questions in layman's terms. He fixed both laptops and they are running like new. I also could not believe how reasonable the cost was. He is the most honest and reasonably priced person I have dealt with, when it comes to computer repair. There was nothing sacrificed on quality, customer service and speed of service. I would unequivocally recommend him to anyone and will definitely be using him for any future repairs.