My law firm used Kevin to replace a fried keyboard for my ultrabook. The keyboard would just type…read morefunky stuff on its own and rendered the laptop unusable. Kevin drove to us the same day we called. He came twice, once for a diagnostic type visit and then again to actually replace the necessary part a few days later. But what pleased us the most was that during the first visit, rather than just take off with my laptop and say he'll return it in 5-7 days (like other repair shops), he actually sat in my office, took apart the laptop and offered a temporary FIX so that I could continue using the laptop while waiting for the new keyboard to be delivered. I was back in business! He detached the cable that connected to the keyboard and this allowed me to use my external keyboard in the mean time. He found a new keyboard online for the cheapest price he could and ordered it right in front of me. When the new part arrived a few days later, he drove back to my office to swap out the old keyboard for the new one. Once again, he sat in my office and did everything right in front of me. Kevin was very courteous and had the respect to try and assist with my business's continuity. Reasonable rates too! Will call again, if need be.

Thumbs up! Came out same day and fixed all of my office computers. Very reasonable and he called…read morethe next day to see if I was happy and that everything got done that needed to be done. Fantastic customer service and I highly recommend.

This was my first time dealing with a computer repair service and I'll say it was awesome - even…read morethough I received bad news. Andy went above and beyond to provide excellent customer service and tried everything to revive my dead Surface Pro. I will definitely use his services in the future and rave about him to friends and family. Thank you and way to go To The Rescue for being awesome in a not-so-awesome day and age!

Superior service and very reasonable with their services. I have always used Andy and truly feel…read morelike he is there to take care of his customers. I highly recommend this company for all of your IT problems.

Service was concise, professional, and quick. Would recommend- X1 Thinkpad broken charging port.read more

I must put in a better than good work about Steven and in the background Kevin…read more Like others wo come to the shop, I was frustrated because I think I know how to manage computer inconveniences and do basic destroy the virus, but, there was no virus and no answer. Kevin was methodical and diligent about isolating my computer glitch and then fixing it. His patience and methodology even amazed me as after 2+ days of continual experimentation, Steven texted me and game me good news. If you have a problem with your computer, give PC ICU a chance. I did and if I ever have another issue, I know where to find them.

I had such a great experience with EMY Electronic Services in Little Elm. I called Jorge early on a…read moreSaturday morning and he still picked up, gave me a fair quote, and had my iPhone 13 Pro Max battery replaced in about 15 minutes once I arrived. While I was there, he also replaced the battery in my old Apple Watch Series 5 on the spot. Before I left, I mentioned an issue with my Pixel 7 Pro screen that no other local shop would touch. Jorge checked it, discovered the battery was swollen and dangerous, and replaced it the same day. He later ordered and installed a new screen, and everything works perfectly now. Jorge is friendly, knowledgeable, and truly cares about his customers. He offers a 90-day guarantee and provides excellent quality work. If you're in the Little Elm or Aubrey area, this is the place to go for phone, watch, and even laptop repairs. Five stars without question.

We did not get my laptop fixed, but owner did refund me. And refunded me for my gas. Very nice,…read morehonest man.

Fast, friendly, competent, and reasonably priced. Perfect. My new go to IT. They were able to give…read moreme a timely appointment and showed up on time.

Great service, reasonable fee. Arrived within a day of me contacting them. Was able to resolve…read moreour software problem within two hours. We are almost totally Macintosh computers but use Parallels to communicate with a PC based X-ray scanner. The tech solved the interface problem and we were back up and running. No problems since. Highly recommend for those of you who have any Mac problems!

Listen to Vinay O.'s review of this place. If I could give 0 stars, I would…read more I sent in my desktop computer because the RAM recently failed a boot cycle, which fried the SSD to the point that it could not have been repaired. After doing my own research, I decided that it would be best if I send in to a 'professional' to get it replaced and have the set up done. Once I got it back, everything ran considerably slower - The boot times went from a couple of seconds to 5+ minutes. I had to do my own research to discover that when they put in the new SSD, that was all they did. When they set up the new OS on my computer, they did not even bother to initialize the new SSD. That means that my computer was completely unaware that my SSD even existed. So for about 1.5 weeks, my computer has been running everything on the HDD, which even the most clueless of computer owners know is not right. It took me 30 seconds of googling to discover the proper procedure to follow in order to actually repair the issue from start to finish, and these guys managed to take about 2 weeks to do it, and they did it wrong. Find somewhere else to get your expensive electronics fixed, because these guys do not know what they are doing. Also the place reeked of sewage.

Came in to the store cause i broke my phone at work they got me in and out in under 20 minutes and…read morewhere extremely polite and nice. Highly recommend this store, and Sups the employee there was amazing she got me takin care of in a flash.

Zach was quick and professional. He picked up my laptop and had it back to me within 24 hours…read morewhich was crucial since I use it for my business. He was able to clean it up and getting it running efficiently. He then picked up my MAC and made updates/upgrades that were sorely needed since it is 7 years old. When he returned it, he helped set everything up so that I was ready to run! I appreciated the extra steps to make everything whole for me. I highly recommend his services!

We were having problems with our WiFi and found this company on here with good reviews so I…read moremessaged him. He told me that he charges $200 to come out and if he can fix it he will, but if not he will come up with a solution to present. I explained the problems to him and we asked him to come out. He showed up at our house and spent less than 15 minutes walking around our house and talking to my husband. Then he said he had an idea on what to fix and would send us a quote. NEVER did he test our system or look at the wiring. He didn't even bother to check and see if it was PLUGGED in!! He sends us an estimate for almost $1200. When my husband asked about the estimate, he said we could not do some of the things recommended to bring down the price. Really? I thought the point was you would send us what would fix it. I would NOT recommend this company. I do NOT think he was professional. This was him completely taking advantage and taking money while doing absolutely nothing and then trying to upsell to try and make even more. Maybe he's good at some things but if you need help with your house WiFi, this is not the company for you.

great service fast good place will come agian great doing business with you guys…read more Close location

Whoa! All adulting should be so easy to do. Took my MacBook Pro in to sell and was there for maybe…read morefive minutes. Syed was super kind and gave me a Real Good Price, too. I'll be happy when I have the opportunity to take business there again. Thank you, Syed! :)