So much to say so please stay with me - First off, I'm writing this not to bring down a new restaurant in the neighborhood, but rather to alert the owners to the frustrations that the patrons may feel. If they choose to ignore, well, this place will not last but I hope it does..To start, my party of 4 arrived at 6:30pm. The place was packed with people waiting outside. We put our name on the list and were told of a 35-40 minutes wait. Fine. We went to the bar and the great news is - the bartender and his drinks were stellar! If we come back it will be because everyone in my party agreed that we had some of the best drinks they can remember in a while. Now fast forward to 45 minutes later....I approach the host to follow up on when we may be seated, when he notified me that we were to be seated next. 15 minutes later...There were two empty tables of 4 for the past 10 minutes, so I walk back up to the host and he said "you should have been seated by now." I am going to pause for a second to also address the other people waiting for the other empty tables - why is no one moving people to tables as soon as they're clear?? Once we sit it's all downhill and we realized we should have stayed at the bar. We are told to scan the barcode and order from our phones. Wouldn't I have just stayed home and ordered from grub hub if I wanted to do that? If the owners did any research on the location where they put up shop they'd realize the residents of Bay Terrace due to the age range, will take issue with this. I also need to point out that at this point it's 7:30pm (an hour after we arrived) and a large part of the already limited menu on my phone is not available and reading "out of stock." Thinking this has to be a glitch, i reach out to a staff person asking if this was accurate, and they told me yes. All the bowl dishes weren't available because they ran out of rice. Owners, managers - it's 7:30pm on a Saturday. and rice a major necessity for a Mexican restaurant. After going back to our phones (the very opposite of what a dinner experience should be) we were so annoyed with the ordering process (there's no option to split the bill) we begged for a live person to be able to take our order, which they did accommodate. This created another ordeal of one party having to order first and closing out. Because we were the second party to order, at 8:30pm (2 hours after we arrived) I had to flag someone down to get the simple guac appetizer we ordered. Our few tacos arrived 20+ minutes later. For the tiny amount of lukewarm food we received this is unacceptable. The tacos were tasty, but I am a bit confused why the exact same cole slaw is used on every single taco. For example - I'd think seared tuna and coconut fried shrimp or chicken would adhere to different flavors. Maybe that's a matter of opinion but I can guarantee that service, oh and cutlery and plates along with expecting a guac appetizer in under two hours is not. read more