Best car experience ever! This company was a lifesaver for me. I purchased my car in 2020 and made…read moremy final payment in 2025, receiving my title without a single issue. Thank you, team at OTRL! Customer for life, Marla Allen

Due to having recently changed jobs, I found it nearly impossible to get a loan to switch my car to…read morean EV. I had all but given up hope when I applied with On The Road. I was so pleasantly surprised when I found that they were able to get me financed. It was an amazing experience and Adela was there for me every step of the way. I am now the proud owner of a Tesla and I wouldn't have been able to do it without them.

Well it's now 2026 and I finally traded in our 2022 Niro Hybrid for a 2026 Sportage Hybrid and I…read morereally thought things would go real easy and honest and upfront as getting my Niro serviced at this dealership, also I thought things would be like how they advertised on TV. Let me start from the beginning so you all don't miss a thing. Clay Cooley's Sales personnel are great especially our salesperson ( Braydon Sorensen). He is well educated in about everything Kia for one thing, which is always nice so you get to hear about all the extras about the vehicles. Although we didn't really get to know the sales management, they to appeared to be on par just as Mr. Sorensen was. So sales department is top notch and conducted themselves just as the service department has always treated us. Absolutely no complaints about the sales department. Now we get to the finance department and one Mr. Marcel Yanto. In a 1 to 10 rating 10 being the worst, he rates up around 20. He conducts business like how a con man plays the three shell game (slide of hand). It starts with this extremely long wait just to get in to see him. Now I know a little about this routine, it is designed to get you feeling the need to hurry and get this over with cause your so tired of waiting. It is done so the customer won't dwell on having to see and read everything before they sign it. It gives the finance people a chance to slide things by without ever showing the customer what they are actually signing. Now having everything done electronically also sets up the customer for more slide of hand stuff. If you ever done any signing of documents electronically you know you have to get your signature added to the electronic document before you start actually using it to sign the documents, and this is what we thought we were doing only to find out we were actually signing documents without ever seeing them. He was having us sign documents without actually showing us the complete documents stating that he would fill out most of them later after we were all done in so not to keep us waiting there any longer then needed. We were real fools for trusting him to do the right thing, and because of the rest of the dealership has always been so upfront and honest with us Mr. Yanto took us for thousands of dollars. And their Family Guarantee is only good if you can actually get a hold of anyone to help you. We got so fixated on canceling Ally VSC and Ally Maintenance (it costed $5100.00), we never got around to even looking at all the documents we had signed blindly. To start with we didn't get a copy of all the documents we signed, all we got were the Vehicle Buyers order and the Ally paper work along with a bunch of paper work stating our rights and stuff like that. No copies of any of the power of attorney stuff (there were like three as I remember being told we had signed that he would fill out later again to save us time. Also although almost everyone thanked me for my service to the country it was never added to the deal for an extra $500.00 off the price of the vehicle as it states in the about Clay Cooley paper work. We never got the window sticker like you almost always are offered it, and I know why now. Because of the Cooley advertisement of paying what's on the sticker and adds stating of so much off the sticker price. I saw the window sticker for the Sportage we purchased and it said including freight and handling it was just over 34 thousand, but when I see the price on the "Vehicle Buyer's Order " it stated it was in the 36 thousand neighborhood including freight and handling. So right there is $2500.00 in the slid of hand game. Final thoughts is I can't trust anything this dealership does and if at all possible I will never ever even drive my vehicle on any of their car lots ever again. I realize the mistakes I made in trusting that this Clay Cooley Dealership would conduct business as they say they do, and I should have demanded to see the documents we were signing. For this I guess it's on me and they owe me nothing, but keep in mind this is most definitely a "Buyer Beware Dealership" and is not to be trusted to do the right thing, it's on you. See them first, see them last, but do not let your guard down. Good Luck.

I would like to give and update as I feel my last review I was WAY too premature on writing and…read morejust haven't wanted to even re open this book until my latest visit at Clay Cooley Kia. Where does one begin when speaking about the Clay Cooley Kia? Well let's rewind to April 2024. I took my 2021 Kia telluride in for 80k maintenance and after paying over $1200 fully off my card same day for work done my fate was sealed. They did work on my breaks, alignment and spark plugs and then recalls. 1 was for a sensor under the hood and other was drive shaft. After getting my car back it was riding rough and I mean ROUGH. So I took it back and after MULTIPLE TIMES BACK TO THE DEALERSHIP their "iPad" technicians "couldn't find anything wrong" I paid a insane amount of money trying to fix my car at this dealership. My card not once declined and I even was forced to take out a loan to get the final attempted fix which was to replace the throttle body, which even then I was back and forth to recalibrate it or whatever tinkering they felt like doing that day. In all I was in and out of rental cars for 3 yes 3 months and even had to take a small sedan of theirs to Houston for a close relatives funeral. I drive a vehicle with a third row for a reason. My whole family wasn't able to attend said funeral due to my car sitting on their lot. Anyways finally we got to a point where they didn't know what was wrong, Kia "expert tech" couldn't figure it out, so simply they weren't going to "be able to continue to work on it and I needed to call Kia" even mentioned lemon law. My car wasn't a lemon and was a great vehicle UNTIL I brought it into this dealership. Well after MONTHS YES MONTHS of back and forth with Kia's corporate office in CA I was informed that I wouldn't be receiving any of my money I had paid in back (at that point including loan we were over $3k) OR refunded my payments I had made while my car sat at the dealership and I was in a rental. I made 3 payments while driving a rental. To this day my car high idles and jumps when you let your foot off the break. Fast forward to last week 2/10/26 I get a letter in the mail of course from Clay Cooley mentioning an opportunity to get out of my car or refinance. Which either way I'm interested. I call and speak to Kevin. He sets up an appointment for me for 2/14/26 at 9:30 and says if I'm not able to find a new OR USED car I like the we can just refinance. Went in and ended up with a lady who was nice but looked terrified (we did not catch her name) immediately were talking new cars. Ok fine even though I said multiple times I don't want a new one because of the previous mess I ended up in. Whatever we test drive 2 and my messed up telluride is nicer on the inside and all in all a better vehicle. First one I test drove smelled like something under the hood was burning... ok so I told the lady I didn't want to waste mine or her time and to let me know what they valued my telluride at as I really wasn't trying to waste anyone's time. Ok so she says yeah we can totally do that. Then asks if I wanted to get paper work going which I said again I wanted to know the value of my car and that if I didn't find something I could refinance. She said yeah we can do that if we can't find something. Great filled it out and then she starts talking kias again. Well I wanted to look at some used ones I'd seen online that weren't Kia's and all of asudden we had a problem. They ran my credit and then I was informed that I couldn't go to any other clay cooley dealerships with that hard inquiry and only could shop at the one it was ran at. WTF. No "Hey ma'am I know you said you wanted used and not a Kia so you may want to go to another dealership in the franchise" nada. And then once I turned them down on their ridiculous attempt at getting me to sign on a new car that was going to yes lower my payments by $40 bucks a month but start me over at 5 years minimum I'm informed that refinancing really wasn't an option. Livid doesn't describe how I felt cause yet again I "didn't delay and came to see Clay" and was screwed over. Avoid this company at all cost. I am also am looking to go to the news with my experience and stack of documents because HOW. HOW CAN YOU TREAT PEOPLE THIS WAY!!??? Google wouldn't let me continue typing so here I am on Yelp letting the world know!! I've worked my tail off to get my credit right and was done so dirty yesterday that I'm BESIDE MYSELF with how much info was withheld starting with the not mentioning I couldn't go to any other Clay Cooley dealership even though from the moment I spoke with Kevin on the phone I mentioned used OR refinance. And let me tell you how once I said I just wanted to refinance everyone stopped moving LOL. That letter that was sent to me y'all was straight up false advertising and deceptive practice that now only I am going to be feeling the effects of for the next two years.

I trust them with all my vehicle maintenance because they do a fantastic job from their initial…read moregreeting until they hands me the fob with a smile to tell me the service is completed, pointing at my ready vehicle, freshly washed. Great service!

My experience with Clay Cooley Jeep in Irving was the worst vehicle purchasing experience I've ever…read morehad. Before visiting the dealership, I negotiated the price and completed the financing application. I told him I was in the middle of a move, needed to turn in the moving truck the next morning. I wanted everything handled beforehand, so I could show up, take the vehicle, and leave. Instead, we sat there over an hour waiting before anything happened. Our salesperson didn't know where the vehicle was, and couldn't find the keys. Then he found the vehicle, but had the wrong keys. Once he finally located the correct vehicle and keys, it had no fuel. When he brought it up for a test drive, the check engine light was on. He ran inside to get assistance, and they told us it was fine and it's because it was out of gas, and would go off in a little while. After the test drive, we returned and waited some more. We were eventually taken to the service department, where the finance manager would not provide anything in writing regarding the check engine light. Instead, he told us we could trust him because everyone there knew him. He spent much of the conversation complaining about being at work late. When we finally reached the finance office two hours later, the finance rep also complained about being there late. She said she had no idea why we had been waiting so long because everything was ready to go when we arrived. She told me all the loan and purchase paperwork would be emailed to me. After signing, I was told to find someone to install the temporary plates. The place was empty except for one employee at the front desk, playing a game on his phone. We had to get his attention and he never even looked up while helping us. He attempted to install the plates one-handed while still playing the game on his phone. My husband actually offered to hold the phone for him. He handed me a key and I also asked about the second one. I was told I would have to come back another day because it was locked in a room that only a manager could access. Didn't even consider where I live and that it might not be convenient for me to go back there. He went inside and locked the door and left us out there. Then, it wouldn't start - the battery was dead. We had to knock on the windows and wave to get the guy's attention to come back out. We decided to leave the truck at the dealership and were told it would be fixed on Monday. The next day (Sunday), I decided I didn't want a broken brand new vehicle, and I really didn't want to give that place my business. I never took delivery, but even if I had, Clay Cooley has a three day money back guarantee, so I could get out of it. Monday morning, I texted my salesperson and told him I wanted to cancel the transaction. He asked how I had paid the down payment. I told him it was by credit card and requested written confirmation that the deal had been canceled. He never responded. I also never received any of the loan or purchase paperwork via email (checked spam too). After hours with no response, I emailed the finance rep. She informed me that the transaction had been canceled but could not provide anything to confirm. She told me the pending refund on my credit card should be good enough and suggested that I call the bank. I didn't even know who the bank was at this point, because I never got the loan paperwork. After asking for it again I finally did, so I figured out who the bank was and called. They had no record of a cancellation but said it could take a few days to appear. Frustrated, I again requested written confirmation from the finance rep. Instead of providing it, she told me I'd I wasn't happy with her service, I should contact the sales manager. I wanted everything documented in writing, so I asked for the manager's email address - never got a response. THEN I texted sales manager (Todd) and asked for assistance - crickets. The following day he replied he had a family emergency and would follow up the next day. At that point I was prepared to just let it go and hope for the best. However, I kept receiving emails requesting proof of insurance for a vehicle, and I was getting emails from SiriusXM that a trial had been activated. Concerned that the cancellation had not actually been processed, I contacted Todd again for help. All I got was "stop texting me." I was never rude or aggressive, and I contacted employees during normal business hours. When it comes to dealerships, I do everything in writing, so I have all the emails and texts to back this up. I knew Clay Cooley had a poor reputation, but they beat the price of a vehicle I found in Houston. So I took a chance, hoping they could at least deliver a running vehicle, and I could get in and out and deal with them as little as possible. Apparently not. Avoid Clay Cooley at all costs!

I started a petition against the business. if yall would like to sign feel free too…read more https://c.org/R9pGGsRDrJ they really are scamming people. If I could give zero stars, I would. My experience with Exeter Finance has been frustrating, stressful, and completely unacceptable. After my vehicle was repossessed during an active dispute, Exeter ignored multiple cease and desist notices, provided inconsistent payoff amounts, and refused to respond in writing only speaking over the phone. Don't get everything in writing from them. The balance on my account changed multiple times without explanation, and I was not properly notified about the repossession or account status updates. They also altered communications, including changing the wording of my cease and desist letter which is both deceptive and unethical. Credit reporting has also been inaccurate, with one bureau showing a different balance and payment history than another, and remarks marked "resolved" while the dispute is clearly ongoing. (yall really need to document everything. And get ready for a lawsuit. They have a track record and they will not silence us) I've filed complaints with the BBB, CFPB, and state agencies, and I'm not the only one. There are hundreds of similar complaints from consumers around the country facing predatory lending practices, poor communication, and unfair credit damage. Avoid this company if you value honesty, transparency, and your financial well-being

Worse company ever. They mailed my title to the incorrect home address, even after speaking to…read morethem, and sent me to DMV to pay the lost title fees. They send you around from one rep to the other until they exhaust you and eventually disconnect the call. Their excuse is they are no longer the lien holder. Absolutely would not recommend this finance company to no one. My start value is below 1; however, they do not have that rating.

Ves was wonderful. He obviously cares about customer service. Everyone I've talked with since I…read morepurchased my CX30 has been professional and helpful. Six stars? Above and beyond describes the staff.

I've been a customer with this dealership since 2018, before Freeman Mazda sold to Norm Reeves…read more Last month I took my car in because my engine light came on. They ran test and showed me a video of a cracked spark plug and told me "this is where they wanted to start" in order to figure out what was wrong with my car. They gave me a list of other things and quoted me $1600. That seemed highly to me so I called my brother for some advice, as I know it's not uncommon for women to to be pressured into paying for services that can wait or aren't necessary. At this point I changed my mind and decided to get a second opinion. When I asked if I could get my car back I was told it would be a $189 for the diagnostic. I asked why they didn't state this upfront and was told they did. No they did not. I would have just taken my car to Autozone for free. There was some hesitation on their end to give me my car back. At this point I started to feel scared and they began pressuring me into letting them work on my car. I stated that I was going to have another mechanic look at my car. They were rude and aggressive saying, "Mazda vehicles require Mazda parts!" I just paid the absurd fee and left. I took my car to a different mechanic and they walked me into their bay and physically showed me that none of my spark plugs were cracked. Old maybe but not cracked. I was then informed because the dealership cleared the codes on my car that they can't see why my engine light came on in the first place. I'm absolutely disgusted with the lack of professionalism of Norm Reeves. I paid $200 for what?! They clearly took advantage of me and I will never do business here again and I will tell everyone I know!

I had to wait more than 5 minutes in the Service Dept porte-cochere in my car being ignored before…read moreANYONE attempted to help me or check me in for my service appointment. That rates a 1 star or poor effectiveness and customer attention from the dealership. Finally, Steven (the Service Advisor) approached and checked me in and accomplished the oil change while I waited. His service rating merits a 5 stars or excellent.

be careful with promises from service mgr or his boss. They will fail you at any cost. Their…read morecustomer service is horrible. Took my vehicle for recall and came home with more vehicle problems then I went in with.

Rick Mojica was great in the service department. Thank you to the mechanics and technicians for…read moretheir work as well.

Great managers and advisors I have been there many times and have always taken care of all my…read morevehicles needs they always make me feel like family thank you all

To Start with;…read more Skopos Financial LLC was like being with a loan shark company. They will approve you but, get ready for harassment! It started when I purchased a brand new car 3 years ago. Every time when my payment was due which by the way was never late. The company patience in waiting for the payment to post was a lack of! They would call me at least three times a day until the payment posted. Like I said was on time EVERY MONTH!! But with out failure I would receive a call like clock work. Sometimes I would receive a call and then no one would address who they were. This was very frustrating for Three long years every single month even on the weekdays. What happened next was very frustrating and very much causing my anger that prompt me to write this review!!! I found out that I could refinance with my company and, I did so as soon as I could to stop the harassing calls because they became very stressful. I refinanced right away and this company called Skopos Financial LLC was paid in full. Now the payment was submitted and we were waiting for the title and pay off papers. I received call from the new lienholders and they explained that they did not receive the title yet? I called Skopos and was then angered by the outcome of their answer. I was told that they could not release the title because I owed $28.00 dollars and it had already been over a month. To my knowledge Skopos had attached an extra day which called interest payments on a loan that was paid off!!!!! I was angered and It took hours to get this resolved. I received the information and paid for this payment. My anger was because for three years of constant harassment every month I repeat again, for three years!!!! and not one call to let me know that they attached an extra day of interest and I REPEAT NOT ONE CALL TO LET ME KNOW THAT THEY DID THIS UNSCRUPULOUS ACT!!! To me this showed me this company has no moral principles when it comes to honest and fair actions towards there full responsibilities to their customers. There was one more thing that just recently happened and I was LIVID!!!! I just receive a refund for my Gap insurance from Skopos Financial LLC (MPP company of which I directed my question to them regarding the fact that the check was not made out to myself but, to made out to Skopos Financial LLC. and sent to me with my signed name and another person from the lienholders office a female. Now anyone knows that know one cashes a three party check. It was made off a wells fargo papers and I even went to them and called my Federal Credit Union it was confirmed that it could not be deposited or cashed. I called and spoke to several representatives of which a few hung up on me. However, I was told from 2 peope in the accounting department to Go to an ACE Checking cashing office and to call them so that can approve the endorsed check that was made out to Skopos Financial LLC. I spoke to the Male representavie and he swore that they do this all the time and he did not understand why I was unable to cash the check. I preceeded to tell them that the check is a three party and typed to the wrong person!!! I was then angered again because the male representative told me that I can send it back and it would take them 60 days to reissue another check. However I told the rep that I will not wait another 60 days due to their mistake!!!!!! This company is harasses and there are no morals or true principles to customers that are loyal! Signed Disappointed Customer