I had an excellent experience with National Car Rental at Phoenix Sky Harbor, and one employee in…read moreparticular really stood out. I believe her name was Alexis or Alex, I apologize if I'm remembering it incorrectly. The first time I interacted with her, I had a lot of extra baggage, and without hesitation she helped carry it all the way to my rental car. The second time, I was dealing with an issue involving my travel agent and rental reservation, and once again, she went out of her way to help me get everything sorted out. Both times, she was nothing but smiles, positivity, and genuinely great customer service. She made stressful travel situations significantly easier, and experiences like this are the reason I have such a positive impression of National. Employees like her are an incredible asset to the company, and I hope she gets the recognition she deserves.

Appreciate Aiden who checked me in on my return. It was very smooth. Someone give this guy a raise!…read moreGreat customer service. Thanks bro for making it all go smoothly. Update in Aug 2026: I'm here about monthly and this time my bro Grant checked me back in smoothly. I will always choose national in PHX because of the excellent service.

Excellent customer service at this PHX Alamo airport location. The Manager Ryan was outstanding! We…read morehad an issue with a tire and he took care of it right away. We had to call Alamo Roadside Service and they were excellent. Responsive and great with follow up. Also, Mike at the counter and Lataya at the return area were fantastic too. Alamo is superior to any other car rental company!

Even though it told me I could skip the counter when I arrived. I was informed that because my…read morereservation was made less than 24 hours ago as in about 12 hours ago. That I could not skip the counter. Won't even allow me to use the only working kiosk (others broken) Ridiculous Stick w Avis or others

May 8, 2026 - After waiting in line at Budget for 42 minutes and seeing no line at Sixt, I went for…read moreit. In less than 10 minutes I had several questions answered and a SUV in the same size/class for the same price! Thank you Manny/Mansour for your assistance. I looked and a couple of those in line at Budget ahead of me were still waiting there. I could've save an hour or more if I'd gone to Sixt initially. Thanks Sixt!!

We rented a BMW luxury sedan for our trip to Scottsdale. Upon arrival at Phoenix Skyharbor, we…read moreproceeded to the Syxt counter and after the usual admin procedures, our rental was shiny, beautiful and ready. The attendants at the airport were very courteous and efficient. The car performed perfectly throughout the entire time we were in Phoenix. Upon return, a superb attendant by the name of Uryia made us feel like VIPs as we brought the car back. Smile on her face, quick and thorough return, and her attitude and attention made this perhaps the best interaction with a car rental agency ever. Good on Syxt.

Good place to go if you need a last minute rental car. They accept multiple forms of payment, not…read morejust a credit card. They also pick up within a 15 minute radius. I explained my situation and they were able to get me a good deal. Would highly recommend going here if you're in a dire situation for a rental car in Phoenix

Was looking for a car last minute and i was able to stumble across this place and Rasty! He helped…read moreme out tremendously with getting a car and i'd give him 10 stars if i could!! He made everything so easy and simple and this vacation wouldn't have been the same without him, so thank you again!!

Listen to the bad reviews we are telling you the truth!! This is a horrible company to rent from!!…read morewhen we rented yes we also had long wait lines, I denied rental insurance and they still tagged it on, and I had no clue until I returned the car. They don't listen to you. I left my personal belongings in the car when I returned and rode the train and was like where is my purse. I had to go all the way back, went to the car. They had already moved. It spoke to a manager. he went by himself, and he stole three of my credit cards and had the audacity to use them!! this is a very very dishonest company and I complained about that and they could care less!!

The only positive experience I had with Fox Rent A Car at Phoenix Sky Harbor was Juan, who was…read morefriendly, helpful, and professional. Honestly, Juan deserves to work for a much better company. When I returned the following day to pick up my rental, I was directed into a line with an employee who looked like a Temu Kevin Hart. From the looks and demeanor he was giving me, I could tell the interaction was not going to be pleasant. He opened with, "How can I help you?" I told him I had a reservation, and he responded condescendingly, "Well, you do know I need a driver's license and credit card." That set the tone for the entire interaction. What followed was an extremely frustrating experience involving management, conflicting information, and misinformation regarding their payments policies. When I questioned what I was being told, the manager did not resolve the situation professionally and, in my experience, was not truthful about what had been communicated or what the company's policy actually was. He also made my son late for his baseball game. Juan was the one exception and deserves recognition for actually providing the level of customer service you would expect. Unfortunately, my experience with the other employees and management was enough that I would not recommend Fox Rent A Car at Phoenix Sky Harbor.

In the end, everything turned out ok but man they scare the crap out of you. The hard sell on…read moreexpensive insurance haunted me the whole trip. I took a video of the entire car before I left and after I got back so I cold dispute any billing. They also forced us to buy the lowest level of insurance saying it was Arizona state law which we found out later was untrue. They get you in with the low price but it all feels super shady when you get there. Also the car was scratched up and meh.

If you don't mind the fact that the car rental company is off site and you have plenty of time then…read moreit might work for you. You'll first take the train to the rental car center and then walk a long way and down the stairs or elevator to wait for a van. That's another 5-10 minute drive. It was crowded and slow. But the agent was cordial and helpful. The car had significant damage but was not in the mood to wait for it to be exchange.

I Just had to write a review on behalf of the customer service I received from AZ Ride Solutions…read more I was in a bit of a bind as my car was in the shop and I needed transportation to get to work. I called AZ solutions, they were so helpful and friendly. They offered me a same-day car rental. It was a clean, reliable and hassle free process. Such great communication and no extra hidden fees. I would definitely recommend them. I will definitely be using them again.

I can't say enough about Az Ride solutions, my Volvo semi broke down while on the way to Nevada and…read moreI needed a rental asap while it was to be worked on! I reached out late at night not expecting a reply but Not only did i get a fast and courteous response the availability and pricing were explained and they were able to accommodate me for almost a week ! the car was economical and immaculately clean A++++ would definitely recommend world class customer service

Wonderful Experience 5 star My experience with the…read more28th St. and Bell location was one of the most pleasant experiences I have ever had renting a car with enterprise. I was so impressed with the 3 employees level of professionalism, personal integrity and intelligence . Their customer services skills are outstanding. I am a frequent renter of vehicles I would love to leave an outstanding review for this location and this incredible team! These three employees should be your trainers on excellent customer service! I just loved their attitude! Sincerely Don Dolin

These guys are cool and professional. They weren't phased by me taking a Buick Enclave to Atlanta…read moreand back! I added almost 4700+ miles: they're gonna need an oil change! Overall they were able to accommodate my rental return modification and didn't overcharge me. Overall I recommend them if you need to rent a car for your travel needs!

Got an impala. Clean and rides smooth. I deliver flowers all day for camelback flower shop and…read morenever had issues with anything. My go to spot whenever I'm not driving company vehicle.

Phoenix Car rental is the biggest scam I've ever been in. These people are crooks. They gave me…read morethis old silver Impala with 300,000 miles a check engine light a tire light no airbags and warped breaks, it's so unsafe to the point I broke down on the side of the freeway, because the engine overheated. I should've drove that car until it blew the f up. I don't know how a company can give a car that dangerous out to the public and then say you broke your rental agreement, but that's fine because they didn't get any of my money.

Amazing customer service, thank you so much! Mom and I had an amazing experience and I would…read morerecommend to everyone. Great price and amazing people at this location. Thank you enterprise, ill be back!

I usally don't write reviews but my recent experience with Deni at the 19th Ave location was rough…read more It was so confusing and he went out of his way to provide poor service. The other employees apologized to me for his lack of service. Ill always rent from Enterprise but will be alert to avoid Deni. I was told Spencer would call me but never heard back. I was told that Deni is a Manager?? OUCH. I allowed Deni to lie to me because I'm not responsible to train him. P.S. When I returned the car the entire team remembered me and immediately apologized for the poor service I was given by Deni. Brian was the one the checked me in and immediately offered me a fair discount for dealing with the poor service. Brian definitely preserved the customer experience. I will welcome a phone call if Deni some how forgets the details and pushes blame to someone else. I have no problem changing my rating if requested. Regards.