I had an excellent experience with National Car Rental at Phoenix Sky Harbor, and one employee in…read moreparticular really stood out. I believe her name was Alexis or Alex, I apologize if I'm remembering it incorrectly. The first time I interacted with her, I had a lot of extra baggage, and without hesitation she helped carry it all the way to my rental car. The second time, I was dealing with an issue involving my travel agent and rental reservation, and once again, she went out of her way to help me get everything sorted out. Both times, she was nothing but smiles, positivity, and genuinely great customer service. She made stressful travel situations significantly easier, and experiences like this are the reason I have such a positive impression of National. Employees like her are an incredible asset to the company, and I hope she gets the recognition she deserves.

Appreciate Aiden who checked me in on my return. It was very smooth. Someone give this guy a raise!…read moreGreat customer service. Thanks bro for making it all go smoothly. Update in Aug 2026: I'm here about monthly and this time my bro Grant checked me back in smoothly. I will always choose national in PHX because of the excellent service.

​ Absolute Lifesaver! Skip the Competitors, Go Straight to Alamo!…read more​After an absolute nightmare experience across the counter at Budget Rent a Car--who shockingly overbooked and expected us to stand in a two-hour line--we canceled on the spot and turned to Alamo. It was the best decision we could have made. ​I literally booked a reservation with Alamo on my phone five minutes before walking up to their desk at Phoenix Sky Harbor. Not only did they seamlessly honor the ultra-last-minute booking, but the agent, Ahmed and his manager (didn't get his name),, went completely above and beyond. Recognizing our tight schedule and frustration with the previous company, Ahmed took incredible care of us and gave us a fantastic vehicle to get us on the road immediately. ​Ahmed's outstanding hospitality and quick thinking turned a stressful travel day completely around. The efficiency, cleanliness, and elite customer service at this location are second to none. I will never, ever rent from another company again. Alamo has earned a customer for life! ​Pros: Lightning-fast service, incredible staff (ask for Ahmed!), and total reliability.

Jevan at ALAMO PHX AIRPORT went above and beyond with assisting us with our car. It was like the…read moreGoldilocks and the 3 bears. The first car was to small The next car was not enough So Jevan found us a perfect fit! At the perfect price!

May 8, 2026 - After waiting in line at Budget for 42 minutes and seeing no line at Sixt, I went for…read moreit. In less than 10 minutes I had several questions answered and a SUV in the same size/class for the same price! Thank you Manny/Mansour for your assistance. I looked and a couple of those in line at Budget ahead of me were still waiting there. I could've save an hour or more if I'd gone to Sixt initially. Thanks Sixt!!

1 Star -- Document Everything Before Renting From SIXT…read more I recently rented a vehicle from SIXT in Phoenix, and unfortunately my experience after returning the vehicle has been extremely frustrating. When I picked up the vehicle, it was dirty, and the parking garage was undergoing construction, which made it difficult to thoroughly inspect the vehicle under ideal conditions. I specifically mentioned my concerns about the vehicle's condition to the SIXT representative at pickup and was told not to worry about it. After returning the vehicle, I was subsequently notified of a damage claim. What concerns me most is the process. I do not believe I caused the alleged damage, and I am now left waiting for SIXT to provide the charges and supporting documentation so that I can formally dispute the claim. After researching other customer experiences, I was also troubled to find numerous complaints from renters describing disputes involving damage they say they did not cause. I understand every case is different, but seeing similar complaints certainly added to my concern about how my situation is being handled. My advice to anyone considering SIXT: take extensive photos and video of every inch of the vehicle before leaving the lot and again when returning it. Photograph the wheels, windshield, roof, bumpers, interior, and every existing scratch or mark. Do not rely solely on a verbal conversation with an employee--get everything documented. I will update this review once SIXT provides the actual damage documentation, photographs, repair estimate/invoice, and evidence supporting its claim. At this point, based on my experience, I cannot recommend SIXT.

AMAZING. They helped us when we were in such a bind, she was so kind and the whole process was so…read morequick. So much easier and so much better than a big brand name company. Can't recommend them enough!

Was looking for a car last minute and i was able to stumble across this place and Rasty! He helped…read moreme out tremendously with getting a car and i'd give him 10 stars if i could!! He made everything so easy and simple and this vacation wouldn't have been the same without him, so thank you again!!

Very friendly people easy in easy out nice clean cars very nice professional explaining every…read moredetail and wishing me a happy birthday was so nice

If it's your first time at the Phoenix airport, be ready for a long walk to get to the Sky Train…read more But at least Fox communicated accurate instructions to get to the rental car center, which I appreciated. There was a long line at Fox when my flight landed, but the entire line was gone 20 minutes later. I was impressed with the speed. Until I went downstairs to the Fox Rent A Car booth in the garage where you pick up your rental vehicle and realized they didn't actually have cars ready for all those people. I found tons of customers just standing around, restless and annoyed. Basically, you just have to wait for them to call your name when your car is ready. Obviously they overbooked and couldn't accommodate all of the reservations that were made. Wow... I have no words for how ridiculous that is. This company accepting reservations while not having cars available then having people wait an hour for their rental cars is not okay. Once my name was finally called, after waiting in the hundred degree heat for about 45 minutes, the Fox employee gave me the keys to my rental car and told me the wrong make, model, and location of the vehicle in the garage. I mean, I eventually found it using the key fob, but I'm baffled at how terrible their service was altogether. The saving grace to my experience was the quick and easy return process, but that was too little too late. I feel confident in giving a one-star rating based on my recent experience.

My Representative at NU Car was Emmanuel & was great & got my rental vehicle very quickly.He got me…read morethe insurance protection that I needed.I will definitely use NU Car Rentals again!

If you don't mind the fact that the car rental company is off site and you have plenty of time then…read moreit might work for you. You'll first take the train to the rental car center and then walk a long way and down the stairs or elevator to wait for a van. That's another 5-10 minute drive. It was crowded and slow. But the agent was cordial and helpful. The car had significant damage but was not in the mood to wait for it to be exchange.

I can't say enough about Az Ride solutions, my Volvo semi broke down while on the way to Nevada and…read moreI needed a rental asap while it was to be worked on! I reached out late at night not expecting a reply but Not only did i get a fast and courteous response the availability and pricing were explained and they were able to accommodate me for almost a week ! the car was economical and immaculately clean A++++ would definitely recommend world class customer service

Great experience with AZ Ride Solutions! Easy booking, friendly staff, and a clean, reliable car…read more Transparent pricing and fast service made everything stress-free. Highly recommend!

Wonderful Experience 5 star My experience with the…read more28th St. and Bell location was one of the most pleasant experiences I have ever had renting a car with enterprise. I was so impressed with the 3 employees level of professionalism, personal integrity and intelligence . Their customer services skills are outstanding. I am a frequent renter of vehicles I would love to leave an outstanding review for this location and this incredible team! These three employees should be your trainers on excellent customer service! I just loved their attitude! Sincerely Don Dolin

These guys are cool and professional. They weren't phased by me taking a Buick Enclave to Atlanta…read moreand back! I added almost 4700+ miles: they're gonna need an oil change! Overall they were able to accommodate my rental return modification and didn't overcharge me. Overall I recommend them if you need to rent a car for your travel needs!

Got an impala. Clean and rides smooth. I deliver flowers all day for camelback flower shop and…read morenever had issues with anything. My go to spot whenever I'm not driving company vehicle.

I've been booking with these people for a while and there's only one nice person that works there…read moreand he was letting me book for every day for 80 with a $500 payment when I first got my first card from these people I called today and the man was very disrespectful very rude and told me if I didn't have $400 don't bother showing my face previously had good business with these people and now all of a sudden it's a problem I've been reading review reviews on their page and was giving them the benefit of the doubt because they were good service now I see why they have the reviews that they have they changed their prices. They changed their quality and they're very disrespectful and rude. I will not be booking with these people again. I highly suggest that you save your money because five $500 to almost $1000 is not enough for cars that are damaged. Broken mileage is over the limit. Stereos are broken trunks are broken headlights scratches on the vehicle and then they want to claim that you're responsible for any damages or destruction of property. No, don't get me wrong. The man that works there that I am familiar with is very respectful and very kind and is very professional and keeps a level head. He always accommodate me and is willing to work with me on all occasions the man that I just talked to don't know who he is, but he was very rude and disrespectful and decided to hang up in my face. The first time I had called they have given me very nice cars and I don't have a problem with the vehicle vehicles but the way that that man talk to me, made me very upset and made me feel like my business wasn't value.

I rented a Camry for a road trip, the car was a great fit and price. The lady that helped us at…read morepick up was amazing but I did forget her name (sorry) and the guy who helped us at drop off, Josh I think, was equally as great. This location really does make it easy to get a good rental car. Thanks again to the team they were great !

Extremely rude. I work for a company and we book rentals with enterprise all the time, have had 0…read moreissues until today. They started implementing a new policy where they need to verify that the person picking up the vehicle, works for said company that they are picking up for. Keep in mind this is a NEW policy they're implementing. We have not had to do this previously, but it is a completely understandable policy that we can adhere to. The problem is that today, when we were picking up a vehicle for the company and they told us this, we had nothing to prove that we worked there with our name and company name on it, we were trying to figure it out and find out what we can do or show them to prove employment and the entire ordeal was extremely rude on their end. They seemed to be angry at us for not having proof of employment and started talking down on us and acting like we were stupid. Absolutely horrible customer service. We did end up having a company card we use that was enough to show proof of employment since it had my coworkers name and company name on it but we first had to basically sit through a screaming fit from the branch manager apparently (he claimed to be the branch manager about 3 times during this fit). Never booking here again and absolutely do not recommend unless you want to deal with childish, demeaning and rude staff. Edit: by the way I literally neverrr ever even leave reviews but this encounter was enough where I felt like I had to let everyone else know how they act here