Billy, You're a good man and I've been trying to reach you for a couple of months now with no…read moresuccess. I hope you still own the shop, but every time I call, I'm told you're unavailable or that you've been out due to an injury. I haven't visited your shop in about three years, and I noticed some new faces there, but I have serious concerns about the work done on my vehicle--specifically by Shane. I brought my car in for routine maintenance, including a new radiator, fuel pump, window regulator, and control arms, and paid $2,000 for the service. When I dropped off the car, the only steering issue was the need for an alignment and the bad control arm. However, when I picked it up, I immediately noticed several new problems DBC Malfunction Start-Off Assist Inactive DSC Malfunction Cruise Control Failure. These are all related to steering and stability--critical safety components on a high-performance 450bhp 335i. This turned my car into a dangerous liability. Concerned, I took the car to Arrowhead BMW, where they confirmed that parts were missing and fuses had been pulled--issues that were not present before bringing it to your shop. I personally handle most of my car's maintenance and only bring my vehicles in when major work is needed. I've trusted your shop for years and have always had good experiences in the past, as reflected in my previous Google review. When I picked up my car, Shane rushed out, citing a personal emergency, without giving me the courtesy of reviewing the work. When I returned the next day to address the issues, he dismissed my concerns, claiming an alignment would fix everything. This was completely false, which Arrowhead BMW later confirmed. Because of the damage caused, I had to pay $4,700 to repair what was improperly done. I have the proof and receipts to confirm that my vehicle was mishandled. I am reaching out once more in good faith, giving you one more week to respond before I pursue legal action. If I do not hear from you, I will be suing for damages beyond just the cost of repairs, as this situation put my life, my wife's, and my children's lives at risk. I am also deeply concerned that this may have been intentional or discriminatory in nature. Regardless, it was reckless, and I will not let it go unaddressed. I regret having to post this here, but I have exhausted other options. I look forward to your prompt response.

charged over 2k for a simple radiator and coolant fix and it seems as if they were stressing or…read moretrying to do it in a hurry and damaged a part

I was rear-ended the start of September 2021. Thankfully Dawn & Kevin's team were able to get my…read morevehicle in on an orderly timeline and after the parts finally arrived from manufacture I had my car back on the road in a honest time frame. An honest place of business and almost 6 weeks later I had to stop by with a manufacturer issue and in less than 6 hours they had adhered my car back to me before closing time. Thank you Competition Body Shop and Paint for keeping me kosher and taking my insurance as well!

Dawn and Justin have been so amazing to me. if you are looking for quality work friendly service,…read morethis is the place for you. Thank you guys and I appreciate everything you guys have done and are doing.

Estrella Collision is our first go to place for auto body work. Great customer service.read more

If anyone is looking for an excellent place to get your cars or truck body repaired this is the…read moreplace. I have taken two of my trucks now to this place. And the staff is excellent. They do great work and can't even tell that my truck was hit. Definitely has my business for any future auto body repairs.

Great service installing my seat covers. Professional, and they look awesome. Fast service, great…read morecommunication. Thanks for your help

They installed Katzkin leather seats in my 2022 Hyundai Palasade. You cannot tell the difference…read morebetween these seats and those installed in the factory. If you need to replace your cloth seats with leather, there is no better place to go.

Horrible and total rip off. Took my BMW there as a referral from another shop and all I was asking…read morewas a report on my check engine light that was on and I could of got a better idea from O'Reilly's which they do not charge and he not only did not say how much but when I picked it up he charged me $200 and on top of that there was no report. Just said turned of check engine light with no report and the light came back on driving home. I asked him why he felt he could charge me $200 ad he said his equipment is expensive. A $39 dollar plug in tester would tell me the same thing. He is a total scammer and hope this prevents even just one potential victim from using him. BMW did it for free but then charged $200 for a smoke test but at least there I would have had a full report and not one that said turned off ck engine light with no details. I would give zero stars if there was a way!!!

Wow Purchased our BMW SUV brand new and have been waiting to…read morehave have post warranty work done Never met such an honest person Straight forward Replacement of our windshield wipers that were torn off at a local car wash Ready to hand over our complete services to them

I brought my 2013 Hyundai Elantra in after I was rear ended on the freeway. I told the owner what…read morehappened and he happily contacted the other insurance company with me. They did the classic, we can't help you stuff. I got him in touch with my adjuster and they took it from there. Once they got the check for the repairs they finished my car in 4 days and waived my deductible! I never expected it to be so fast, especially for the damage. This company has a great mom and pop feel and I would recommend anytime. Great experience for someone who has never been in an accident before.

Outstanding service. Andre is "Johnny on the Spot" every step of the way. From the moment you drop…read moreoff your vehicle until the time you pick it up. Call him with a question and he is extremely responsive. Once I set up Andre and my insurance assessor, the process went as smooth as could ask for. They even waived my deductible. I couldn't ask for better service. Seriously, I would recommend them to anyone to use their services. Excellent quality work on my 2012 Ram 1500 that had severe front end damage.

I had a battery drain on my 02 Corvette. They found it! It took overnight but found it the next…read moreday. Removed the issue and its been starting fine ever since. Very reasonable cost as well. I will be going there for all my vehicles!

I highly recommend going to see Mike at Mastertech. He is a great mechanic and very professional,…read moregreat with communicating and diagnostics. He was very knowledgeable of the process and time frame to fix the problem. He resolved the issues with my classic Chevy truck and I was very happy.

Our car's air conditioning gave up the ghost one hot Wednesday afternoon. Checking online for…read morelocal repair shops the reviews of Wilhelm instilled confindence. We call and made an appointment to bring our car the next day. The folks at Wilhelm did a quick examination and brought us the bad or badder news. We had two quotes; one at $1900 and one at $1600. The difference being off brand components. Our service tech did give us a moment and we chose the lesser cost option. They told us that our car could be ready by 4pm that afternoon and they offered to take us home and pick us up when the car was ready. We really appreciated their offer (we live about 18 miles outside of Surprise). Their driver was friendly coming and going. The service was prompt; however as we drove off our engine and transmission were lurching. We made one stop and decided to immediately bring back our car back to the shop. The quickly took it back and we waited. They said they needed to drive it for about 10 miles to reset the computer engine system because it was self adjusting. We waited another 20 minutes and our car was ready again. We got in drove off and all seems good. In summary, Wilhelm Automotive was courteous, efficient, and responsive. Staff was all very friendly and we will bring back our car if we have other service needs. We did get a "free" sunscreen. My wife and I laugh and call it our $1600 sun shade.

Sketchy and expensive. My daughter brought her car in for a misfire. They said they wanted $1200 to…read morechange spark plugs and do a carbon clean out. I told her to decline and I will change the plugs in the parking lot.... After the diagnosis and explanation and after my daughter declined....They call her back and say they found some kind of fuel leak related to her fuel pump. Why wasn't this mentioned before? It's wild because her car smelled like gasoline after that, but it had never smelled like that before we brought it in! Idk what kind of shady shit they're pulling but that's what happened. MY plug change is working great...still can't figure out this fuel leak they're talking about, but still catching whiffs of gas here and there. Idk what they did but I'm convinced they did something. Shady.