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    Enterprise Rent-A-Car

    4.0 (75 reviews)
    Closed 7:30 am - 5:30 pm
    Updated 1 week ago

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    Not sure what this is.
    Al K.

    I'm giving them one star because the customer service was ok. We "rent" from this location when our car is in the shop for warranty work. Each time the experience either stays the same or gets worse. The vehicles are always dirty, this current one has some sort of sticky gunk on the dials and down the console. In the past, we have had low tire pressure, smells, food left in the car, and more. I do not recommend this location.

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    9 months ago

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    Photo of Terri L.
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    6 months ago

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    Photo of Krissy S.
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    9 months ago

    My agency often rents vehicles from this location and the staff here are the best! They are always friendly and really go above and beyond.

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    9 months ago

    great customer, amazing rates, even when they are busy they make sure you are taken care of.

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    2 years ago

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    Photo of Mamma W.
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    2 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    Photo of Peter W.
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    6 years ago

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    7 years ago

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    3 years ago

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    8 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    11 years ago

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    9 years ago

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    7 years ago

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    10 years ago

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    7 years ago

    Easy to reserve, good offers, and easy to pick up and return. No hassle and exceptional customer kindness.

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    7 years ago

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    8 years ago

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    10 years ago

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    14 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    6 years ago

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    6 years ago

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    8 years ago

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    9 years ago

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    8 years ago

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    7 years ago

    Wonderful Customer Service! Free Upgrade! What more could you ask for?

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    10 years ago

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    8 years ago

    Overall, no trauma/no drama with pick up or drop off. Everything went as it should, everyone was courteous and helpful.

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    I can't tell you how impressed I was with the entire staff and service I received at this enterprise location.

    Mentioned in 7 reviews

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    Avis Rent A Car - This is the preferred line! The regular line is about 3 hours deep!

    Avis Rent A Car

    2.5(100 reviews)
    2.9 mi

    I normally don't write many reviews, but I am a long-term SUV lessee at this location, and I have…read moreto say that Angela is by far the BEST manager I have ever experienced in the car rental industry. The North Central Bell Road Avis/Budget location is always spotless--clean, fresh-smelling, and brightly lit. From the moment you walk in, Angela greets you with a warm smile, even when customers are rushed, stressed about payments, or dealing with rideshare timing. Her professionalism never wavers. Angela is calm, collected, and an incredible multitasker. Since her arrival, this location has noticeably become busier--clearly a reflection of her exceptional service. She dresses professionally, carries herself with an attitude of gratitude, and genuinely takes pride in making sure every customer is 100% satisfied before they drive off the lot. Whenever I need to extend my contract, Angela makes the process quick and effortless. She consistently goes above and beyond to accommodate every renter, ensuring a smooth experience and encouraging customer loyalty. Her commitment and stability make me feel confident that I can always depend on this location. I sincerely appreciate Angela and will continue to lease exclusively from her at the North Central Phoenix Avis/Budget. She is truly the best.

    Angela Mitchell is the most experienced, kind, efficient rental agent I have ever delt with and I…read morehave rented at this location for years and she is the most knowledgeable, always finds me a great vehicle. Please change your mind AVIS, don't close this location! It's convenient, close, and love visiting my favorite Agent. This location is always busy. I have been in the store when a "Karen" was totally rude to Angela, she never loses her cool, she provided them with the information as to why they need to fill up the gas tank, and yet they have the nerve to blame her! The real Karen are the people who can't read the contract prior to renting. Teresa C.

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    Avis Rent A Car
    Avis Rent A Car
    Avis Rent A Car - Negative account due to Avis charge.

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    Negative account due to Avis charge.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(100 reviews)
    3.4 mi

    I don't rent cars too often, though I had dropped my car off at Bell Honda for a recall, and Bell…read moreHonda covered the cost of a rental at Enterprise Rent-A-Car for the day. They called over to this location of Enterprise Rent-A-Car, and an employee drove over to Bell Honda to pick both me and another man up. They came over in a timely manner and drove us safely over to pick up our own car rentals for the day. When I arrived at the counter to pick up my vehicle, the employee quickly got my vehicle prepared, answered any questions, and then brought me out to the vehicle to walk me through anything I needed to know and ensured that I walked around the vehicle to note anything out of the ordinary. I was told that I could return my vehicle to them directly or right to Bell Honda for them to pick up later if that was more convenient. When I returned my vehicle, I did bring it to Enterprise, but there was a long line, so I eventually brought it back to Bell Honda. I did witness the Enterprise employee try to help an older man out by getting him exactly what he wanted even though he may need to wait a little while for the vehicle he wanted to arrive (later that day) from another Enterprise location. I was impressed with the positive customer service at Enterprise. During a typical week, this location is open on weekdays from 7:30 AM to 6 PM, Saturday from 8 AM to 2 PM, and Sunday from 9 AM to 1 PM. While they have pick-up service available, they do not currently have after-hours returns available. You can read more about this location on the Enterprise website at https://www.enterprise.com/en/car-rental-locations/us/az/phoenix-bell-rd-autopark-5005.html. Also on the website, you can find deals and coupons, partner rewards programs, and solutions for businesses. You can also sign-up for e-mail specials. While I didn't intend to rent a vehicle or more specifically, rent a vehicle at Enterprise, I'm glad I did so, and I plan on doing so again in the future.

    I have used this company several times. All I can say is the people running this company day to day…read moreare wonderful. Not only do I get great rates also great service. As a Veteran I support Veteran owned businesses. Thank you Hope for your exceptional service!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Hertz Rent A Car - GARBAGE OF A PLACE! THE FLOORS HAD LITERAL DOG POOP STAINS.... THE SMEEL ON HERE WAS WORSE ( i covered the peoples faces for privacy)

    Hertz Rent A Car

    1.9(95 reviews)
    3.8 mi

    So many issues here…read more One - the lady at the desk was SO sneaky. She tried to "upsell us" on an insurance package and we declined so she said "Okay I'll just give you basic". And then asked us to sign a receipt without explaining the cost. My husband was about to sign for $450 before I stopped him and told her we had already pre-paid. She said oh that's for your insurance. I travel enough to know my insurance works just fine for my rentals, and she basically fought us on it. I'm not paying $450 EXTRA after I already paid for the car rental and she was hoping we just wouldn't notice. On top of that she told us we COULDN'T take a compact car into Sedona....... I promise you I've done it before and you absolutely can. She tried to charge us ANOTHER $500 to upgrade to a JEEP because "that's the best car for Sedona". She was relentless. It was painful and embarrassing for her. Fast forward, we drop the car off in PHOENIX and a few days later my husband gets a second charge for $490! We call and Hertz claims that we dropped the car off in MINNEAPOLIS?! We didn't even put enough miles on the car to possibly drop it off in Minneapolis. THANK GOD I took photos of the car at drop off with a tagged location and date so we could fight them on it. They just told us we'd get refunded but if they don't I will absolutely be updating this review. I cannot believe how bad this experience was. We will never use Hertz again.

    Other than having to wait to pickup vehicle (uber) Staff was…read moreaccommodating and friendly.

    Photos
    Hertz Rent A Car - The lamp  WHAT IN THE WORKD????? AND THIS IS A PROFESSIONAL OFFICE????? WHAT ARE WE IN A UNDERGROUND HERTZZZZZZZ WHAT.

    The lamp WHAT IN THE WORKD????? AND THIS IS A PROFESSIONAL OFFICE????? WHAT ARE WE IN A UNDERGROUND HERTZZZZZZZ WHAT.

    Hertz Rent A Car - Uber Hertz 1211 w bell rd Phx

    Uber Hertz 1211 w bell rd Phx

    Hertz Rent A Car - Floor

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    Floor

    National Car Rental

    National Car Rental

    4.2(517 reviews)
    14.5 mi

    National Car Rental provided outstanding service. I accidentally left my wallet behind, and the…read moreteam went above and beyond to make sure it was safely returned to me. Their communication was clear, professional, and reassuring throughout the process. It is rare to experience that level of care and accountability, and I truly appreciate the effort they put in to help resolve the situation. I would absolutely rent from this location again and highly recommend them to anyone looking for dependable service and honest, helpful staff.

    Based on my Yelp photos, I've rented here a couple of times and I have to say, for an experience…read morethat can usually be very painful (renting a car, that is), the team at National Car Rental at PHX do a great job. Most recently, I rented a car for a week and after taking the train to the rental car center, I was able to skip the desk and head straight to the Emerald Aisle to pick any available car. I would highly recommend setting up an account with National and taking advantage of this.... being able to skip a line at the counter is a blessing. In any event, we went to the aisle, picked out our car and were off after a brief stop at the gate to check everything. Return was also quick and painless. Josh did a thorough inspection of the car, which we returned with a full tank and in pristine shape, and we were on our way in no time. It's amazing how frictionless the experience can be, as opposed to how awful other companies (I'm looking at you Hertz) can make it. I highly recommend National.

    Photos
    National Car Rental
    National Car Rental - Filling up the voyager we rented

    Filling up the voyager we rented

    National Car Rental - We got lucky and scored a rav4 hybrid

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    We got lucky and scored a rav4 hybrid

    Enterprise Rent-A-Car - carrental - Updated May 2026

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