These folks were great! I experienced car problems while traveling across Nevada. I called Automotion and they located the parts I needed and were able to get me back on the road within a day. Everyone there was courteous, helpful, and knowledgeable. The repair cost less than half what it would have been at home. read more

Incompetent, expensive, unfriendly. Stay away at all costs. My car died in their driveway when I picked it up, it ran worse than when I brought it in. It died again a block away and after they agreed to tow it back at no charge, I ended up paying the towing fee. While I was making repairs in the parking lot a mechanic came out to "help" and then charged me labor. The general manager came out and screamed at me and threatened to call the police because I was test driving the car around the parking lot. What's not to like? read more

I will never go back to Automotion to fix my VW bug. They ended up billing me for way more than they estimated. They "found several additional problems" then during their initial diagnosis and my billed was thoroughly jacked up. I would avoid this business. read more

I have to say that I am never disappointed in bringing my vehicle here! Throughout the years Automotion has gone above and beyond in car care and customer assistance! I would recommend this establishment to anyone in need of quality care in quick fashion. Thanks everyone! read more

I am so pleased with the quality of care, service and professionalism at Automototion. They clearly have the experience because my vehicle was diagnosed and fixed, quickly and efficiently. I have confidence in them and highly recommend. read more

All the guys there are a pleasure to work with. Honest locally owned business. Saved me a bunch of money multiple times. Quick turn around. Priced as promised. Very pleased! read more

Mark and the Automotion team provided me with the best service I have ever received from a shop. He provided updates regularly and ended up finding a solution for me that saved me hundreds of dollars and my car is running better than ever as a result. I highly recommend this shop for any of your auto needs. read more

I was referred to Automotion by a friend as I was new to Reno. They have been wonderful and have serviced both of my cars with honesty, integrity, and extraordinary skill. I am a forever customer. Thank you for taking care of me and my family by taking care of my cars. read more

Honest and fair, that's all you can ask for when it comes to auto repairs & maintenance. Michael J. (Sparks, NV) read more

Efficient and Polite. Dropped off my Audi for a water pump repair, and once they got in they found it wasn't the issue. Instead of piecing it back together or charging me an additional diagnostics fee, they simply contacted me prior to proceeding. I didn't have to wait any extra days to get the car back and the difference in parts was minimal from the original quote for the water pump. Very happy with the customer service and will definitely be back...hopefully not soon though, haha. No one likes needing to repair their car often. Highly Recommended. read more

Ian is very professional and clearly a great manager!!! He is a very trustworthy and honest guy!

This shop is #1 in my book . Ive been taking my cars here for over a year . I own a taxi company in Lake Tahoe and after all my experiences with mechanics i refuse to go anywhere else , even though there an hour away . My cars average 60,000 miles a year and i couldnt do it without them .They have done some amazing work on my new toyota sienna and my mercedes ml . They tell it like it is and thats it . If you want a shop that will actually care about you and your needs , there is no other choice . Ive got to really know these guys and there one of the few business where they are like a real team and like a family . For further feedback visit me on the web at independent taxi of tahoe . com read more

My experience is I paid to get work performed and their warranty sounds great, but they marked-up their estimate extremely high to cover for it. So it's not a real good deal. My suggestion with them is to check parts costs before letting them work on your vehicle and compare it to other shops. It might make better business sense for them to not offer a warranty to keep their cost estimates more in line with their competition? read more

For years now my husband and I have been thrilled with the services of Automotion and it's "high time" that I praised them online. Mark, Bonnie, and each of their staff are knowledgeable, friendly and helpful. However, deserving particular praise is Bill who always goes "the extra mile" for us. Whether working us in at the last minute due to an emergency or offering expert repair advice to our daughter (who lives out of state no less), Bill goes "above and beyond" in providing experienced info and accommodating all of our automotive needs. We never doubt the service quality or expert skills at Automotion and we have never been disappointed--PLUS the costs are always reasonable and fair. You can't go wrong with Automotion! read more

These guys are the crappiest and most dishonest auto shop I have ever been to! First I went there to have my 96 Tacoma aligned and they took my money and said it couldn't be aligned because the frame was bent. Not suspecting they were screwing me I believed them. A couple weeks later I went there with a friend, to whom I recommend this shit hole, and they gave him the same crap! They told him is brakes were going out and his wheel bearings were loose and couldn't be fixed! (we have tightened them ourselves in the past) this, as a result was their reason for not aligning it. After that they said they wanted to fix everything for 700 bucks! Right before they tried to rape us again they were on the phone feeding some guy the same shit they fed us, saying their car is unalienable and would cost them 700 bucks! After we got out of there the mechanic drove up my friends truck and after discussing the problems with his truck he stated he didn't even take off the tire and and started listing some bullshit problems for not aligning it that have nothing to do with the tires or suspension in general!! To summarize this long review, never go to automotion! You would get a better alignment driving into a brick wall at 90mph! read more

I recently took my car to these guys again and they did a flawless job! Got my car in and out in a timely manner and kept my costs down. I wont go to ANY other shop, period. These guys are only ones in town I trust. Talk to Mark in a pinch, He's a straight shooter. read more

We moved to Reno from Southern California. Skeptical about not knowing anyone to fix our Jaguar, we inquired about independent shops for repairs. Of course, Automotion was a choice. Apprehensively, we walked into Automotion with our guards up, expecting to immediately be ripped off. We "tested" them, knowing exactly what was wrong with the vehicle. They were on spot! They knew exactly what the problem was and the issues with the vehicle were resolved immediately. We have invested thousands of dollars in the Jaguar, by choice. The repairs have been necessary for the proper maintenance of the car, which we plan to keep for many years to come. Automotion has been honest, professional, expedient, and friendly. "In a heartbeat" we would recommend this shop to any car owner. Bill and Rick, specifically, have been extraordinary and helpful in providing excellent service. Obviously, they are the storefront personnel. I am sure that the mechanics and other staff help comprise in their excellence. Kudos to Automotion. Wish that there would be more car shops as such. Thank you and Congratulations! read more

I'm in the hospitality industry and understand all to well that it is generally unsatisfied customers that take the time to write reviews, so I wanted to update mine from a year ago. After another year of service for both my Audi and Lexus (both 04's) I can say that I've never had anything but a first rate experience here. Yes unexpected things happen to 10 year old vehicles and I'm not always thrilled at the expense of keeping them running, but I feel like the team at Automotion genuinely cares that I'm getting value for my money spent and if I was ever displeased, I have no doubt they would make things right. They work with me on priorities if I tell them that money is tight and give me heads up on things that may be coming down the road (so to speak). I also like the fact that I get a full service based on manufacturers recommendations and not a quick lube! Todays cars are incredibly complicated machines (even ten year old ones) and there could be dozens of reasons for any particular vehicular malady. I rely on their experience and sound judgment to make the correct diagnosis and you know what, they're much more accurate than any of my doctors have ever been... read more

Took my wife's Subaru for an overheating issue. They replaced part after part and after $1500 they said it was fixed. Next day overheated again and after throwing another $1500 away on parts it did not need they said it was fixed again. The next day the check engine light came on. The next day I bought my wife a new car. I would never ever go back. read more

Had my vehicle serviced there. they forgot to tighten my oil filter. Leaked oil all over my driveway. I haven't decided if I will go back. Be aware!! read more

Let me start off by saying that I know a fair amount about cars and how they work and operate. However, I like to have a good mechanic to give me a second opinion on inspections and change my oil for convenience. I often try highly rated mechanics in the area to see if there is a better fit for me. Automotion was NOT that place. I took my car in to have the oil changed and tires rotated in mid August 2017 and they were very difficult. I had an appointment scheduled and had to wait 30 minutes before the service representative had time for me. After we got the details of the service taken care of he asked me if I needed the car back the same day. I said yes, it's a minor service and he told me he would squeeze me in even though I had a scheduled appointment. After dealing with that I went back at the end of the day to pick up the car and I waited for 45 minutes to check out. The service was expensive which I normally would not mind if the shop was high quality but the contrary was true for this shop. To top it all of they told me they could not reset my service light because their computer was not functioning. I asked politely if there was a way to do this myself as there usually is with most cars and I got a rude and disrespectful answer along the lines of "our computer cost 21000 dollars, you can't reset it yourself", following laughter. When I got home I reset the light myself in less than a minute. I will not be bringing my business to this establishment again. read more

I had a transfer case problem in my 92 f-250 and was concerned when I was towed in and saw that it looked like their specialty was compact and foreign cars. They diagnosed the problem and provided different alternatives to consider. They located the proper replacement and installation was completed 2 days earlier than I had expected. Everything on their end was done efficiently and timely, I was very satisfied with their service. read more

I've been taking my cars to AutoMotion for about 10 years, as soon as their warranties expired. Three Audis and two VW's over the years. They've always been straightforward, polite, professional, and have done a great job. You may have to wait for parts a bit longer than at a dealership, but the price is more competitive. read more

Toke my veh for some repair, I was told what it need it to be repaired, Well eveything that they repair was wrong, (Note: I told them what I Think need it to be repair) How after 6 trip and broke from wrong diagnosis, Now they tell what i told them what need it to be repaired, They can fit it for more MONEY... What a JOKE!!! , If I want it to get Screwed I could have taking it to the dealer read more

Honest, ethical, professional, reliable - the people at Automotion are the real deal. They kept my '93 Volvo running until I decided to part with it at nearly 300,000 miles and still running like a top. As a single woman with minimal automotive knowledge, I often felt at the mercy of "the auto repair snakes" out there, but Bill, Rick, and Mark at Automotion have always taken the time to educate and inform me. Recently I bought a used car from a well recognized dealer who offered a 60 day 100% guarantee then tried to renege on the guarantee when I learned that the car needed a repair costing $4,000. For no cost and no benefit to Automotion, Rick explained what needed to be done and why. Because Automotion took time to help me, I was able to negotiate with the dealer from an educated and confident perspective, and succeeded in having the repair entirely paid by the dealer. Everyone I have referred to Automotion has thanked me for sending them to such a great place. Mark Whittaker, the owner, treats his customers as friends. Wish I could give more than 5 stars! read more

We have a 2007 VW Jetta that has transmission problems. We brought it in to have it checked out and found out that it was the valve body (VERY expensive part). Mike was very helpful in working with us on the decision of fixing it or not. We ended up not fixing it, and Mike only charged us the basic check out fee. They spent a lot of time checking it out and research. I was very happy with the service that they provide. This is coming from the mechanic, who has a very pessimistic view of shops. read more