This place is very disappointing to say the least. I'm really not sure where all the positive reviews are coming from. I've also viewed a few reports made with the Better Business Bureau (BBB) so consumers beware. On top of gouging people on their estimates, the owner Mark is the worst to deal with on any customer issues. He's extremely defensive and rude. He won't let the customer talk but proceeds to insult and lecture in an effort to defend his business. He seriously needs to learn better customer service. We had our BMW there twice. The first time it ended up being there for nearly 3 weeks, when we were initially told "the part will be in tomorrow", then a day to get the work done etc. Not to mention they had padded the work estimate with lots of labor hours which of course is where they make their money. Then the 2nd time, we had a minor issue with the emission control. This time we went out to 3 other foreign auto repair shops in our area, gave them the information on the code that was thrown from the cars computer, plus the part number for what needed to be replaced and we were shocked but not surprised. Automotion was literally 2 times the price of the other reputable shops so it confirmed what we had thought.....that their bids were way too padded on labor. For this emission control part replacement, the other 3 shops quoted exactly the same saying it was about a 1 hour job. Automotion said it was 4 hours plus. Do your homework and don't accept what this shop is telling you without getting other estimates to compare. I think you'll be surprised at how much money "and effort" you can save by not taking your car to Automotion! Oh and since I wrote this review, Mark the owner has tried to rebut and defend by a long winded response. Don't buy it......these guys are a joke !! He even goes so far to call my husband the owner of the car......actually we both own it so that was pretty funny. Nice try Mark !! read more

Great service and cost was less than original quote. After my car literally shout down and Corwin Ford told me they could get me in sometime in June (horrible ford dealer), I turned to Automotion and they didn't disappoint. They took care of me and my car. I will definitely use them again! read more

I had a large coolant leak in my Subaru so I took it to them for a diagnostic. The price for that was fair and they found the issue quickly. The leak was from the water pump which I had recently replaced so it was still under warranty. I ended up taking it over to the Subaru dealership since it was all paid for under the warranty. Automotion was very helpful and even suggested taking it to the dealership instead of trying to keep the work for themselves. I never wish maintenance on my car but if it does happen again I will definitely be bringing it here! read more

Please allow me to respond as I must respectfully disagree with what you have stated. 1. You called ahead of time & we estimated the time to be 1.2 + 1.3 hours of labor for bar & links respectively- this is on the Repair Order when you came in so no surprises (please read the repair order) . 2. You supplied your own aftermarket parts from and internet * Mark you should be ashamed of yourself, say these lies; these parts * * * were purchased from Reputable Land Rover part distributor located in * * Vermont called Rover North, they are authorized Land Rover part * * * * *supplier. If you would even checked the box that the Sway bar and on *the part it self it had original Land Rover number as did the few other * *parts as well. For you to state such GD source - as the work progressed we found that they were NOT direct fit but we had already agreed to install them. There was trouble with the fitment that took more time and I made you aware of this but still did not exceed the Labor amount originally agreed to. * I have a great deal respect for myself and others; and you never ever * *stated that original Land Rover Parts have to be modified on original *Land Rover Vehicle. Hum GD 3. In addition you asked for us to look into the driveshaft issue which we did and this was something you added after the fact. * Mark that is certainly reflecting your dishonestly here, I never asked you * too check the driveshafts issue ; only to grease the Propeller Shaft; * *only ask you grease the 4 fitting that, you charge an additional $37.00. I * only asked you to change out an original from sway bar and original * *Land Rover , replacment bushing! GD 4. The technician stayed well into part of my lunch hour to finish the repair. 5. This was indeed the 2nd time you supplied parts from an Internet source that were NOT direct fit and took more time to install. * Please explain to me and this Web how original Land Rover parts * *manufactured by Land Rover, from a Land Rover direct supplier "as you * stated Not a direct fit" When in fact These are MANUFACTURED *. *AUTHORIZED Land Rover parts. I guess at this point it would matter *who produced these part "YOU would find a away of not fully being * *transparent here! GD * Please be truthful here, I used parts from Ford Motor company on my * *Ford E450 RV. I could go on and on what you preformed on my E-450 *would serve me no purpose to this point! * Mark I extremely disappointed in these above stated Fabrications. I * *wish you know ill will at all, but Mark you have to start being Honest *and when you quote what it is going cost out the labor charges and *then nearly double it! For future reference and to other people using *your services; try to be a bit more honest!!!! GD * I wish you the very best always, but other people who use your service * need to know that Honesty, Loyalty, and Customer Service always * *best policy served. I realize the temptation to save money on the parts purchased from an internet source but they carry no labor warranty so we are changing our policy and we will no longer install customer supplied parts so that we are not put in this awkward position again. Respectfully, Mark Whittaker * Temptation has nothing to do with it Mark, and saving on parts it * *getting original "Land Rover Parts from authorizes distributor parts and "NOT aftermarket parts as you obtain sell and provide to your clients. GD * I am providing this information not as ill will against your repair shop *Mark, but point out Transparency and Truthfulness, if you want to further * debate this issue, I will provide photos of these parts with Land Rover * *logo and part numbers. GD read more

Maintaining a Mercedes is never inexpensive. That said - I trust Automotion and my trust isn't easily earned. They take exceptional care of my ML350 and E320. They are professional. They have talented and experienced mechanics. My relationship with Mark has always been one of trust. In my opinion I believe he wants to take care of my vehicle as if it was his own. I'm grateful I found them six years ago, and never regret the care they provide my vehicles. read more

Honest. Wonderful customer service. What more could as anyone ever ask for in a car mechanic!! Seriously Nick was the best! Thanks nick!

Brought my car in to diagnose a couple of check light issues and after paying them a few times for the same issue, the check lights still come on for the same reasons and they told tell me they can then fix it but for several thousand dollars. This after spending money on the same issues that they misdiagnosed and wouldn't take responsibility for the previous times I have paid them for the same thing with no correction. They main advisor never acknowledged anything that was done saying they have to charge to diagnose every time even for the same problem and had no empathy for the previous service charges. Went elsewhere where it was done properly and far less money than what they were quoting. Very overpriced shop, with huge overhead... read more

I have been a customer for almost 40 years. For the first time, I had to being a vehicle back in shortly after a repair. It turned out that the alternator was faulty 'out of the box' which caused it to fail 2 weeks later. Quickly repaired at, of course, no cost to me!! These things do happen! read more

We recently had a parts warranty issue with my wife's Mini. I called Mark and within 3 days and we had the vehicle in and back again with the new parts installed. We could not have asked for a better result. I only we they had had labor coverage, but the charges were reasonable. Cudos to Mark and Automotion. read more

Only giving them one star because theirs no ZERO star button....left my wife in tears, lied, didn't fix the problem spent 1,800 dollars on a vehicle that' my with cannot drive to her cancer appointments... now she has to take the bus to her appointments due to.me working out of state... thanks for nothing.. read more

Exceptional service is waiting should you choose to employ Automotion. They do top notch work while aiming to save clients money wherever possible without shortcutting work. They tell clients what they NEED to hear.. which isn't necessarily always going to be what clients WANT to hear, but you can bet it will be the truth! They approach their work holistically meaning band aids or partial fixes are not what they recommend. Rather, they employ the fix it right = fix it once approach. Honest and fair work they'll stand behind is what you get. You'll also get to engage with friendly people who are a pleasure to be around. Who could ask for anything more? 5 Stars for sure! read more

Automotion - In good hands with Automotion. - Auto Repair Near Me - Reno, Nevada

I've been using the dealership to get my BMW repaired for many years, until I tried out Automotion. I am so impressed. They explain everything in a way that I can understand and I don't get the feeling they are recommending work that isn't required. They take pictures of the 'problem' area which helps them explain the situation. I'm sticking with Automotion for my service and repair needs. Highly recommend. read more

This shop,including the owner, chose to completely ignore the fact of a repair they performed failed right away. They do not back up their work, only blowing me off with a bogus warranty hot line to call. I had the job done by another shop, which included a fix it no strings warranty. read more

Recommended to me when I first moved to Reno, after my last experience with them, I'd strongly recommend NOT patronizing their business. I called them for an appointment after going through the usual check of potential items that might be causing my "check engine light" to go on. The person who answered the phone told me to "Have your husband or boyfriend check the oil first and if he doesn't find anything, then call us back." Um, first of all I don't have a husband or boyfriend. Second of all, I know enough about my car to check anything that might go wrong instead of asking the men in my life to take care of it. Took my car in the following morning and instead of asking me what the issue was, the customer service rep became fixated on the fact that I was at 99,000 miles and proceeded to give me the hard sell for their 99,000 miles service check up. Even to the extent of calling me at work after I dropped off the car and asking "How much do you like this car and how long do you want to hold on to it?" His question wasn't in reference to specific reason I'd brought my car in for (minor engine issue that was resolved quickly), but to again try to sell me on their $1000 service check up. Needless to say, I told him to focus on fixing the specific reason that was wrong with my car and that thanks to his "concern," I'd be taking my business elsewhere. I know the economy sucks and it's probably harder these days for car repair places to get business that isn't essential repairs. But that's no excuse for being patronizing/pushy (not to mention sexist), especially when I take good care of my car and have a decent grasp on how it runs. I'd recommend avoiding them to begin with, but especially if you're female. read more

They kept my car for 2 months...seriously, 2 MONTHS. When I got it back, it was not completely fixed. I have a 2000 Saab 9-3 and when I took it to a repair shop that specializes in Swedish cars here in the bay area, they were pretty surprised with what was done to it and the time frame it took to get my car back in the condition I received it. Surprised may not be the right word...they seemed pretty dumbfounded. I paid $4500 to get a car back that still had $2500 worth of repairs needed. They rebuilt the Turbo...they said that it would take too long to get a new turbo. The new shop I took it to said they would never do that type of repair because it's tedious and you can get a new turbo easily... I'm highly disappointed in my experience with this shop. The owner Mark, while friendly enough, gave me the run around when he did contact me. I took a day off of work and was about to drive 4 hours to Reno on a Friday to get my car when it was promised to me. We called the shop the day before we were supposed to pick it up and Mark was on vacation without giving instructions to anyone about my car. My car was far from done. What if I drove to Reno to pick up my car? It was absolutely ridiculous. Do NOT take your car here...especially if it's a Saab, because they have no idea how to fix them correctly. I'm still considering reporting them to the BBB due to the fact that they had my car for 2 months and did not even get it in working order. read more

The owner PROMISED OEM manufacture parts. NONE of them are OEM. The Water pump inlet gasket was reused and started to leak in less than a month. Subpar experience Missing a day at work over it aswell. Also the repair was done in one day, Well if all Mazda miata parts that a OEM are on the east coast HOW the HELL did they manage to get them so fast? (impossible) read more

I took my car in for repairs on some wiring. After keeping my car for six weeks and at a cost of $700, the car was finally ready. When I got it back, the dash was torn up and cracked in multiple spots, there was a funky clicking sound coming from my steering wheel, and when I turned on my lights at night, the brights were permanently on. My husband and I immediately brought this to the attention of the owner, who then claimed that we were lying, and that the car came in that way. After further looking into the matter, we discovered that the steering wheel (which had been taken apart) was not reassembled properly. Aside from being very unsafe, this was causing the horn to partially connect (causing the clicking sound), and we also discovered that the connection for the lights was not put together properly (I did not bring my car in for the lights, which were fully functioning before they "fixed" my car), which is why the brights were stuck on. Although one problem was fixed, they caused a few more in the interim, and made my car unsafe to drive. They may treat some customers well, but I feel as though I was fleeced and disrespected in the process. I have since found a competent mechanic who does honest, quality work at a fair price. I recommend finding another place to take your import; there are other places in town that actually take pride in their work and respect their clientele. This is not the place. read more

I took my classic truck to automotion to get the carburetor adjusted and for a smog check. The completed both and now my truck runs like new. read more

I was having issues with my jaguar and ended up having to change four injectors. Automotion was trying to charge over $2000 for changing one injector. They were charging me $1000 per injector. I wasn't satisfied with the service so I went to the dealership. I ended up getting the work done at the dealership and they charged me $800 per injector and they found that all four injectors on one bank had to be changed. After it was all said and done I paid $4000 for parts and labor. Automotion gave me a quote before I dropped it off and then after I got there they jacked that price up and multiplied it by four. Then they said that they would have to diagnose it and they charged me $100+ over what the dealership ultimately charged me to diagnose it. The parts and labor they were trying to charge me for were about $200 over what the dealer charged me for each. I wish I would have read reviews before doing business with them. I will never go there for anything or recommend this place to anyone. read more

I recently had issues with my Ford Excursion 7.3 diesel coming into Reno from the mountains. This was basically our first day of a long RV roadtrip. After reading countless reviews, I decided to take my vehicle to Auto Motion. I was met by Nick and Nicko just as they opened. They were very nice and eager to help. Nick told me they would try to get my car fixed by the end of day. Nicko was nice enough to shuttle me back to our RV site. The vehicle was done at the end of the day. Unfortunately, as we hitched up our trailer to continue our vacation the next day, the vehicle began to loose power. I immediately called Nick to tell him. Nick was honest and told me that they had done the most they could do on a diesel engine. Nick could have just left it at that but he called around to other auto shops that specialized in diesel engines. He hooked me up with another local shop and got the job done. Nick went above and beyond to help get me and my family back on the road. While they weren't able to totally fix my Excursion, Nick's customer service was excellent. I never expected to get so much help. Thanks Nick and Nicko! In the end, the service they did perform was needed as part of my regular service anyway. read more

I took my mercedes down for a dead battery and windows that wouldn't roll down. I told them to change the battery, and maybe look at the fuses because the dash lights weren't working properly. Seems simple enough. They called two days later ( on this battery issue) and said they needed to keep it over the weekend to check the amps. He couldnt figure out what he called "was drawing" amps. I let him keep it over. 5 days later he finally called me, at 3 in the afternoon. they said it was working fine and come and get it. They lied. All they did was replace the battery, and it took them 5 days! They did not replace any fuses, they did not fix the windows. The charge $400.00 I do not recommend them. read more

Had my car for 7 weeks - couldn't diagnose the problem (blown turbo - the flood of oil from the intercooler MIGHT have been a clue) - AND they lost my $350 key. You read that right - they LOST THE KEY. They tried to charge me $450 for "diagnostics" - and told me I was on my own to replace the key - although they lost it "they weren't responsible (?)". Seriously - just avoid these people - they are incompetent. read more

These guys had great customer service once I got to the shop (the woman on the phone was so-so). They were able to see my car same-day to diagnose a Check Engine light issue that arose while I was passing through Reno. Throughout the process, they kept me in the loop. It turned out that one of the coils in my 1996 Volvo engine had cracked, so they ordered the part and replaced it the following day. They've been absolutely great, totally upfront, transparent about issues... Thank you for referring me to Automotion, Firestone Shop at 5890 S Virginia St, Reno, NV 89502 Phone (775) 829-1505 read more

I love the work on my car and very respectful reasonably I love this place I will always use this place

This is a great business! I have a 2014 Audi Q7 and was having problems with my AC. That is a big deal in the summertime especially if you wear a suit every day. After calling around to a few different shops and being told they were a week out I called Automotion and Zach said bring it in in the morning and we will make every attempt to get it done. They communicated well and told me they would have to replace the fan and the condenser. When I went to pick it up at the end of the day they surprised me by saying the condenser was fine and saved me $150 off my bill. I will be bringing my Audi to this shop from now on. read more

This place is amazing. Several of my co-workers go here. Customer Service is top notch. My air conditioner was blowing cold and warm air intermittently. I have a 2014 Corolla and I originally took it to Reno Toyota and they charged me $129.00 for a diagnostic and told me I needed a AC compressor at the tune of $1800.00.. I took it to these guys and found out I didn't need one at all. $201.00 later my air conditioner is working great. This is where I will always bring my car.. Shout out to Bill for his great customer service.. read more

We visited from out of town to purchase a used vehicle from a dealership nearby and brought our car to Automotion for a full pre-purchase inspection. We had read great reviews on google and got confirmation from the Audi dealership that this was a great place to bring it. If only we had Automotion near us in Chicago! The inspection was very detailed and we left there knowing our car is in great shape. They even inspected the spare tire and tire pump knowing that we were going to be on the road for 3,000 miles before even arriving home! Don't read any negative reviews for this place...the owners are so wonderful and the service outstanding! They are saddened by the sheer number of reviews on Yelp from people who never even brought their vehicles to them to be repaired. read more

Automotion was recommended to me by family, I've been in twice (with two different vehicles) and had a great experience both times. They took time to listen to my concerns, went through my vehicles thoroughly, reported back all my options, and charged a very competitive price. I would highly recommend their automotive repair services. Thanks Automotion! read more

This place was awesome! The staff was friendly and professional. I got my battery replaced and they replaced it quickly. I really liked how accommodating they were for giving people rides to where they need to go, and I also liked their waiting area, it had coffee! Lastly the manager came out to make sure another lady and I had everything we needed and wished us a happy new year. I will definitely go here for service again! read more

Called ahead for an appointment for tires, brakes and plugs. We discussed options and pricing, then dropped off for scheduled appointment. Kept in touch via text which is my preference. Car was done and road tested in one day. Picked up and check out was smooth and efficient with a good explanation of work done. Having been in the car business at dealerships for 7 years, I knew what to look for. They are good and know what they are doing. read more

Thank you to Automotion for finally having the competence and know how to fix my Volkswagen Jetta! After calling several places and even taking it to the dealership this place took in my car in and really took their time to fix my baby right up! Even when the inspection showed it was worse than we thought they took extra care and time to make sure everything was perfect before calling me to come get it! They gave us a full report as to what was going on with the car and that's way more than the dealership told us! The vehicle had only been maintained at the dealerships in Arizona from which I think the issue arose from. Automotion will definitely be our go to auto repair from now on!! read more

I will continue to come back to this repair shop. They saved me $2,000 on a repair quoted to me by the car dealer. They are friendly and efficient. read more

We had used Automotion years ago for a used BMW, that had several parts wear out at once while my daughter was in college. They were very helpful and worked with her schedule to get everything fixed. Now, with a newer BMW X3 the engine light came on. Rick at Automotion had a quick check done at no cost, finding that the problem was possibly covered by BMW Factory Warranty. He gave us the number to BMW Customer Service, as well as the number to the local BMW dealership. BMW confirmed that it was under their warranty. How's that for integrity? Instead of quoting a price to fix it, Rick had us check on the cost effective plan first. We will definitely be going back for routine maintenance and when factory warranty ends. Thank you! read more

This is the best mechanic shop I have ever been to. They are awesome, thorough and excellent at what they do. 5 star customer service as well! read more

Pleasure dealing with this place. Will definitely use them again......not! After writing this , the problem resurfaced 2 weeks later.....$700 for the initial repair, now $200 more to re-diagnose.......reset should not be a problem A week later the same thing $100 more to diagnose......reset and you guessed it.. Problem comes back. Owner actually said to me "we don't have time to make a science project out of this" basically admitting that they were incompetent ..... $1000, and still broke.... Went to audi dealer.... Fixed for $200..... No issues since.... Avoid at all cost..... read more

Going to the mechanic to fix your car is NEVER a pleasant experience unless you make a ton on money and have time to waste. I have taken both my 2006 Nissan Frontier to this business and my wife's 2005 VW TDI Beetle. The first time we went here was to replace the turbo charger that a friend who is a spotty mechanic put in wrong. The price was around $2000 for a "factory remaned turbo" the previous mechanic charged me $2000 for a non-factory remaned turbo. Believe me, I was angry to have had to spend $4000 total to fix my wife's car (that I hated), but Automotion's prompt response to this problem and friendly service negated some of that anger. I believe we got a good deal and never had a problem with it after that. I brought my 2006 Nissan Frontier to Automotion for a bad fuel sending unit. The staff at automotion told me that this particular part has been recalled and I was still under warranty (by two months). I ended up taking this to the dealer and they fixed it for free. While Automotion could have given me the shaft they did not and I feel I was treated very good. I have ALWAYS had good interactions with Bill and other mechanic staff and will continue to bring all of my vehicles here. read more

Keep it short and simple.. You can tell they were busy and I had issues with my Audi A4. Had to keep the car over the weekend waiting for parts. I decide to bring up the parts myself monday morning to possibly have the car ready monday afternoon. Original time was tuesday but needed it sooner. After a little struggle they repaired my car monday and car seems to be running fine. I would use them again and refer other customers. Dealt with William "manager" most of the time. Just make sure you call ahead of time for appointment. A lot easier that way. Since I was from out of town it was a little more difficult. But I am happy with their service.. read more

I am new to town and was told to go to these guys. After the yelp reviews I was little hesitant, but I'm glad I gave them a try. They were very honest and knew their stuff. I was quoted a reasonable price and they took care of it that day. Will go back with any other auto problem! read more

This repair shop has always been fast, friendly, and competent. I have brought my cars here on three desperate occasions and they have always correctly diagnosed the problem and fixed it. In fact, they were the only repair shop in two states, literally, who were able to figure out why the check engine light was turning on and off in my Pathfinder. This is a problem that lasted for 5 years and had many different shops look at it. I would recommend them to anyone. read more

Automotion has been my go to for all things automotive since 2006. They are reliable, honest, and do excellent work. They have helped me restore vintage cars, and maintain new vehicles with the same expert service. I would never recommend anyone else. read more