John S, Hannah and pops were great. They figured out my oil leaks (3 places) and got me on my way…read more Thanks guys!

Stay away from this dealership. They will lie and scam you to get your business, and then will not…read morehelp you afterwards. Bought my new 2024 jeep from them. Had an issue with the bumper, so brought it back to them. They told me it's a common issue, but not covered under warranty. They'll do me a favor since I bought it there and see what they can do. After they had my vehicle for 4 days they said they couldn't do anything and would have to charge me to fix it. I thought that was a little strange, so I went to a different dealership. That different dealership.Yes, everything that you are having an issue with is covered under warranty. They also won't put your vehicle back together correctly. When I got my vehicle back there were clips in places where screws were supposed to be. Found the screws.

I've now purchased three cars from Howard Pitts at BMW of Pompano Beach, and he's always been…read moreprofessional, responsive, and great to work with on pricing. Shoutout as well to the person who detailed my new car, the job was phenomenal. Highly recommend this team.

On May 29, 2026, I purchased a BMW X6 from BMW of Pompano Beach (744 N Federal Hwy, Pompano Beach,…read moreFL 33062). As a Brazilian customer, English is not my first language. Throughout the sales process, I repeatedly asked questions about the financing terms, the total cost of the vehicle, and exactly what I would be responsible for paying. Salesperson Jeremy Rivas consistently focused on my BMW X1 trade-in, my $15,000 down payment, and the monthly payment of $1,444.79. I spent hours reviewing the numbers and trying to fully understand the transaction. I still have the worksheet used during the negotiation. It contains the trade-in value, down payment, monthly payment, and financing term. However, it does not mention a balloon payment of $42,568.75 anywhere on the document. I left the dealership believing my obligation consisted of my trade-in vehicle, my down payment, and 36 monthly payments. Only later, after logging into my BMW Financial Services account, did I discover that the contract included a final balloon payment of $42,568.75. My complaint is not that the balloon payment exists. My complaint is that such a significant financial obligation was never clearly explained to me despite my repeated questions and despite the obvious language barrier. Had this obligation been clearly disclosed and explained, I would never have agreed to this financing structure. Customers deserve transparency and clear communication when making major financial decisions. Unfortunately, that was not my experience at BMW of Pompano Beach.

Of the 4 Cadillac dealerships I've done business with, Sheehan Cadillac is the absolute best…read more Rockstars

Service here has become dismal and required complaints to BBB on Sheehan Cadillac and also Cadillac…read moreitself. Suspension issue (Apl 2026) ... first they don't hear it, only short drive in parking lot under revisit. Next is a new driver side axle. Didn't work, we all agreed but had to take unit home for 3 weeks while they slow order part. Next is strut, only one on car with 30k miles. Didn't work. Didn't align. Client traveling so take car and pay for alignment sending Cadillac and Sheehan pics, only one side out , the one changed. Now car pops on all speed bumps and original suspension wobble is still there too. So we are told to wait two weeks for loaner (June). Car is under factory bumper to bumper and free rental should be part of process but isn't. 4 weeks later and no contact, Still no loaners but driving by dealer has numerous vehicles with "courtesy loaner" hidden behind the used car building. Six weeks later and still no help or willingness to resolve. Both SM and ASM are unhelpful and uncaring. So now BBB involved and Auto Line complaint filed (July). There are TSBs in place, regional GM repair techs, and more if only the dealer wanted to assist. It's clear they prefer to try and out wait the client in hopes we go elsewhere. Wonder why the service breezeway is quiet versus full ??

Buying process is far different ... and let's preface that the unit was priced much higher than…read moreothers in market, not negotiable, and Carmax too now adds dealer prep and handling fee in the 1000 dollar range. So we found a car outside the area. We paid the have it transported here from another Carmax. We contacted a local GM dealer and found that Carmaxs Equifax reporting (versus Carfax) was incorrect and manufacturer warranty was finished. We also found the CPO on file was never paid for original dealer and thus not in effect. Urgh .... So we reach out after hours by chat to discuss cancelling and to find out the process when they were incorrect. Not to worry, the car was on a test drive and being sold today. Didn't you see the refund pending for delivery you paid ??? What ... So in effect the delivery was paid and funds received. The car was on hold and Carmax allowed another buyer to test drive and buy a unit held for transport. Then they just refund the money and fail to alert via phone and email. Wow ! Now again we were going to cancel and all is well in end. We won't likely ever consider Carmax for a buy in future however. Bad info on cars, poor hold and transport policies, and true lack of empathy around their business model and loopholes. Just another typical car dealer experience !!!

We stopped at this Carmax to check out some used cars for sale and maybe test drive one or two…read more The way it works is that you basically have a Self-Service system here. You go to the lot and you spot what car you want to test drive and they will then set you up with the test drive. I guess it's a good system if you don't see anything you like and you don't waste a salesperson time, but I thought that was kind of odd. We walked around for about 15-20 min and did not find anything that caught our eyes. But at least we now know how it works.

Makes car buying so much easier! Brian McGrath has assisted us for many years. He's always been…read moreprofessional and fair and honest. We strongly recommend him and his services.

Tom is a con artist. He has the gift to gab but not a man of his word. We bought a Bentley from him…read morethat we were told was in pristine condition and mechanically solid. We bought the car and got it shipped and couldn't even gets tags for it without putting a few thousand dollars into it. It turns out the check engine light was on and they put a black piece of felt inside the panel to cover it up. He says you bought the car as is and it must have come in like this from the previous owner and we can't go back to him. He assured us enough though it was an as is purchase they would help and he won't even return our calls. Buyer beware of the entire company and especially Tom. So disappointing and he knew this was my dream car.

If your looking for a new or used car, truck or whatever then I highly recommend going to see…read moreJayden and Huge at Lou Bachrodt Chevrolet in Pompano Beach Best buying experience I've ever had Bought my first Corvette with these guys help. 2026 C8 2LT Stingray. I love it. Hayden and Huge know Corvettes!

I purchased two commercial trucks from this dealership for my delivery and logistics business,…read moreincluding plans to expand into disaster relief work during Hurricanes Helene and Milton. What followed was a pattern of broken promises, unresolved mechanical issues, and misleading information that caused serious harm to my business. Multiple unauthorized credit inquiries were run. I was promised these vehicles could later be traded for cargo vans or hotshot trucks, and that commitment was later abandoned. I was repeatedly told my truck had been "fixed." In reality, many problems were never resolved. I have uploaded video evidence showing the truck failing to start, despite being cleared for service. I was also told the hazard lights were on during testing -- video proves they were not. Service records list mileage that does not match the actual odometer at the time. Because of these ongoing failures, my trucks were unreliable for contracted work. I lost income, contracts, and credibility with clients as a result. Instead of supporting a long-term commercial customer, I was left dealing with excuses, shifting explanations, and unreliable equipment. This experience caused significant financial and professional damage. I am sharing this so other business owners understand the risks. Document everything and do not rely on verbal assurances. Edit 2.7.2026: For transparency, I have linked a video documentation on YouTube showing the vehicle failing to start after being represented as repaired: https://youtu.be/uQbrQ8NwrCE This matter is currently being handled through formel legal and regulatory processes, including manufacturer dispute and legal review. I was previously represented by counsel and am now working with new counsel, Matthew M. Fischer, P.A. who is preparing a new action. My attorneys will be in touch.

This was an amazing experiences! The concern that was…read moredisplayed to ensure customer satisfaction was great. I recommend this Dealership to anyone that's in the area that needs a reliable vehicle...

From the owner: Our Company Specializes in selling clients vehicles at Wholesale price! There's no greater saving…read morethan buying your car at the same price that the dealers get there cars. Take advantage of this money saving opportunity.

I leased my car in February, and this was my first 5,000-mile service appointment…read more Before my visit, I had read some negative service reviews online. While they made me a little cautious, I'm the type of person who prefers to form my own opinion based on my own experience rather than relying solely on reviews. My appointment was scheduled for 8:00 AM, and I arrived at 7:57 AM. As soon as I pulled in, a team member immediately came to my car and directed me to the desk where my service advisor, Phillip, was seated. It made the check-in process quick and easy. Phillip was friendly and welcoming from the start. He let me know the service would take about an hour and a half. My appointment included a tire rotation, vehicle inspection, and topping off all fluids. The waiting area was comfortable and convenient, with plenty of seating and tables attached to the chairs, making it easy to work on a laptop or take care of other tasks while waiting. To my surprise, my vehicle was ready by 8:48 AM which was much sooner than expected. Phillip took the time to explain the services that were completed and reviewed the maintenance plans I have moving forward. Overall, my experience was the complete opposite of what some of the reviews had led me to expect. The entire process was smooth, organized, and professional from start to finish. I appreciate the level of communication and customer service I received, and I would definitely recommend Phillip for your next service appointment.

Looking for a clean used car. Was able to search the lot without a salesperson hovering over me…read more When I saw something I liked I went in and was introduced to Joel. He was very laidback and extremely helpful. No pressure. Gave me the information I needed to make my decision. Did some other homework and called back. Joel was not available however his teammate,Adan, was able to seamlessly assist me with a test drive and other questions. I HATE buying a car. Nothing EVER pleasant about the experience. Well, Toyota of Deerfield changed that. I have a very good condition used vehicle in my driveway as a result of the experience I had. If you're looking...see Joel or Adan. It's worth the look. Not sure about the service department but too early to say in this journey. Great job Toyota of Deerfield!!!