Took my father's car for it's regular service. I requested Andrea, who has been at Sheehan 8 years…read moreas my service advisor. She has been reasonable and efficient to deal with. Checked out with Tori, who is new to the dealership and far more helpful and nicer than her predecessor. Watch for service specials or coupons to lower the otherwise exorbitant price of service!

I went in with my new truck purchased in Michigan for its first service. I love my truck, which was…read morerecently ceramic coated. I made it clear I did not want it washed after service. They wrote a note on the dash to ensure my request was honored. I also left them a ceramic towel to ensure they did not wipe oil marks from tech. Again, they honored as requested. I was very satisfied. I had an appointment, with an estimated 1-1.5 hour wait, which was less than an hour. Customer lounge is mediocre, with complementary Keurig coffee. No bottled water available and a snack vending machine. I've seen better from my hometown GMC. Little effort would go a long way folks. Staff were friendly and efficient. Yes, I'll go back for my GMC service needs while in Florida.

John S, Hannah and pops were great. They figured out my oil leaks (3 places) and got me on my way…read more Thanks guys!

"I had a terrible experience at this dealership. Hanna Benton provided me with very poor service. I…read moreinitially went in for a $100 oil change, but the total became $2,500 after she insisted on additional "necessary" services. Worse, she withheld my car, claiming I didn't have the right key, and charged me $500 for that key. I felt extremely mistreated as a customer and would not recommend this place due to their overcharging and poor treatment."

I've now purchased three cars from Howard Pitts at BMW of Pompano Beach, and he's always been…read moreprofessional, responsive, and great to work with on pricing. Shoutout as well to the person who detailed my new car, the job was phenomenal. Highly recommend this team.

Took car here for an oil change with a coupon and they claimed that the coupon was only good for…read moresemi synthetic oil. Which was a lie as all BMW's carries is FULL synthetic. Don't get scammed by these dealerships do your due diligence and speak up if you feel like you're being played by these clowns. Shouldn't have lied to me Ronald B in the service center.

First class dealership with the most knowledgeable and professional staff…read more Sales Associate Tonya Smith had all the answers and never pressured me, only guided me to making my best choice and closing the deal with class and professional assistance. 5-Stars only because I cannot choose more !

The service breezeway is never busy and only one or two Advisors are here. Bought wife a newer 24…read moreXT4 Sport and had a couple warranty items to handle. We have serviced SRX, 2 CTS, and XTS over years here and often outcome is mixed at points but always acceptable. Certainly not Lexus standards but it's General Motors right ?? First item took several weeks for part to come in stock. No issue as not super important. Item did need second item to complete, and not in stock currently. Second issue however is more important involving suspension. Two days after drop off they cannot find, please come back they demanded. Within 2 minutes with tech Saturday and it's found. What happened to techs with certifications and specialties ?? They swear it's found now and will repair the next business day. Needs an axle ?? Play games around "rental" versus "loaner" car and ultimately we leave with same rental and assurance all will be fine Monday. It's not our fault car sat for the week versus repaired timely. Monday comes and afternoon rolls in with no contact. Word comes that other parts are now needed and another 10 day order window is required. Come get car and we will ask you to visit a 4th time when parts show up. Arrive and paperwork from the week long stay is not done nor provided. So two repairs and both are still incomplete and more parts are needed at snail mail pace. Cadillac is now asked to help as manufacturer. Dealer now removes order for absorbers/isolators due to complaint , but Cadillac noted on order system. Told to wait the 10-14 days. We really hoped that Cadillac specifically had changed. Ed Morse Caddy down in Ft Laud is always highly rated by us, and even Delray Buick GMC. So much farther in each direction but likely best to do the drive. Not sure if this is dealer related, employee related, or manufacturer related but man it's frustrating. Surveys always demand perfect scores but offer less than reasonable service levels. This one won't be kind as nobody shows empathy or concern.

Buying process is far different ... and let's preface that the unit was priced much higher than…read moreothers in market, not negotiable, and Carmax too now adds dealer prep and handling fee in the 1000 dollar range. So we found a car outside the area. We paid the have it transported here from another Carmax. We contacted a local GM dealer and found that Carmaxs Equifax reporting (versus Carfax) was incorrect and manufacturer warranty was finished. We also found the CPO on file was never paid for original dealer and thus not in effect. Urgh .... So we reach out after hours by chat to discuss cancelling and to find out the process when they were incorrect. Not to worry, the car was on a test drive and being sold today. Didn't you see the refund pending for delivery you paid ??? What ... So in effect the delivery was paid and funds received. The car was on hold and Carmax allowed another buyer to test drive and buy a unit held for transport. Then they just refund the money and fail to alert via phone and email. Wow ! Now again we were going to cancel and all is well in end. We won't likely ever consider Carmax for a buy in future however. Bad info on cars, poor hold and transport policies, and true lack of empathy around their business model and loopholes. Just another typical car dealer experience !!!

We stopped at this Carmax to check out some used cars for sale and maybe test drive one or two…read more The way it works is that you basically have a Self-Service system here. You go to the lot and you spot what car you want to test drive and they will then set you up with the test drive. I guess it's a good system if you don't see anything you like and you don't waste a salesperson time, but I thought that was kind of odd. We walked around for about 15-20 min and did not find anything that caught our eyes. But at least we now know how it works.

Makes car buying so much easier! Brian McGrath has assisted us for many years. He's always been…read moreprofessional and fair and honest. We strongly recommend him and his services.

Tom is a con artist. He has the gift to gab but not a man of his word. We bought a Bentley from him…read morethat we were told was in pristine condition and mechanically solid. We bought the car and got it shipped and couldn't even gets tags for it without putting a few thousand dollars into it. It turns out the check engine light was on and they put a black piece of felt inside the panel to cover it up. He says you bought the car as is and it must have come in like this from the previous owner and we can't go back to him. He assured us enough though it was an as is purchase they would help and he won't even return our calls. Buyer beware of the entire company and especially Tom. So disappointing and he knew this was my dream car.

Buying my truck here was a great experience so I brought it back for its first complimentary…read moreservice oil change and tire rotation. Ethan was great. They even set me up with an Uber ride so I didn't have to sit and wait. Very happy with my experience and service here!

I purchased two commercial trucks from this dealership for my delivery and logistics business,…read moreincluding plans to expand into disaster relief work during Hurricanes Helene and Milton. What followed was a pattern of broken promises, unresolved mechanical issues, and misleading information that caused serious harm to my business. Multiple unauthorized credit inquiries were run. I was promised these vehicles could later be traded for cargo vans or hotshot trucks, and that commitment was later abandoned. I was repeatedly told my truck had been "fixed." In reality, many problems were never resolved. I have uploaded video evidence showing the truck failing to start, despite being cleared for service. I was also told the hazard lights were on during testing -- video proves they were not. Service records list mileage that does not match the actual odometer at the time. Because of these ongoing failures, my trucks were unreliable for contracted work. I lost income, contracts, and credibility with clients as a result. Instead of supporting a long-term commercial customer, I was left dealing with excuses, shifting explanations, and unreliable equipment. This experience caused significant financial and professional damage. I am sharing this so other business owners understand the risks. Document everything and do not rely on verbal assurances. Edit 2.7.2026: For transparency, I have linked a video documentation on YouTube showing the vehicle failing to start after being represented as repaired: https://youtu.be/uQbrQ8NwrCE This matter is currently being handled through formel legal and regulatory processes, including manufacturer dispute and legal review. I was previously represented by counsel and am now working with new counsel, Matthew M. Fischer, P.A. who is preparing a new action. My attorneys will be in touch.

This was an amazing experiences! The concern that was…read moredisplayed to ensure customer satisfaction was great. I recommend this Dealership to anyone that's in the area that needs a reliable vehicle...

From the owner: Our Company Specializes in selling clients vehicles at Wholesale price! There's no greater saving…read morethan buying your car at the same price that the dealers get there cars. Take advantage of this money saving opportunity.

Looking for a clean used car. Was able to search the lot without a salesperson hovering over me…read more When I saw something I liked I went in and was introduced to Joel. He was very laidback and extremely helpful. No pressure. Gave me the information I needed to make my decision. Did some other homework and called back. Joel was not available however his teammate,Adan, was able to seamlessly assist me with a test drive and other questions. I HATE buying a car. Nothing EVER pleasant about the experience. Well, Toyota of Deerfield changed that. I have a very good condition used vehicle in my driveway as a result of the experience I had. If you're looking...see Joel or Adan. It's worth the look. Not sure about the service department but too early to say in this journey. Great job Toyota of Deerfield!!!

If you have a closer dealership, maybe try them first?…read more I arrived at 6:45 for a 7am appointment, service bays opened promptly and welcomed in. Appointment started with checking-in (Jamie was super helpful.), then I got myself a complimentary cappuccino and sat down to wait.. Waiting room has a couple of TV's. One is playing ESPN, so if you don't like sports you can go over to the other side, but that one is just service advertisements. Still the dealership was clean, my service advisor was friendly, and there are worse ways to spend a morning. Transmission fluid exchange. Appointment made, got here at 7am, Service still somehow took over an hour longer than I was quoted, and my truck somehow passed the complimentary 30 point inspection with flying colors (Including the windshield washers, when I know for a fact that one of my sprayers has not worked in 3 months and I have a malfunctioning TPMS light since the last time I got tires), so now I have to assume they just tic off inspection items without checking for issues. Asked the service advisor about it was told, "You were just here for a transmission service, I guarantee they didn't check anything else." Which, I'm totally fine with, but tell me that, mark the inspection NA next to that section. If I can't trust you to complete the free included inspection, how can I trust the work you did?

I do not typically write reviews of other places than restaurants, because I am a chef/restaurant…read moreowner, and that is my passion, but when a company and a member of a staff go out of there way to help me, make things right, and provide exemplary service, I feel compelled to write a review to give kudos for their thoughtful help! This happened in my experience with Pompano Honda and specifically with one of there sales team, Tyson. Who went above and beyond, with exemplary service, care, attention to detail and follow-up, that is rare in this day and age. This happened on an occasion, that is very stressful, takes a leap of faith and was a large purchase order, buying a car site unseen, then shipping it to across the country, from Florida to California. Tyson was extremely helpful in the initial sale of the used Jeep that I purchased, providing me all the information that I needed to make the purchase of a vehicle I had only seen in pictures. He then helped me with the shipping of the Jeep the paperwork I needed to register the vehicle in my state and even called me when the Jeep arrived in California. Already great service, tremendous help, but here is where it goes further. When the Jeep arrived, I found that it had a very small radiator leak, that had unfortunately slipped past the vehicle inspection. it was so small, that I understand how it happened. When I informed Tyson of the issue, even though used cars sold and purchased are sold as-is, without a warranty, Tyson, alleviated my concerns immediately, by letting me know that he would take care of the issue, would go to his manager, to resolve the issue and he would get back to me by the next morning. True to his world, he gave me a call the next morning and told me to take the Jeep to a mechanic and the dealership would send a check for the repairs. I was so relieved that Pompano Honda stood behind a sale they did not have to and that Tyson, followed up after the sale and made sure, that I and my vehicle were taken care of in a stressful situation. I took the Jeep in the next day and had the radiator replaced, true to his word and Pompano Honda's management, a check was issued, sent out, paid in full! Thank you Tyson, and Pompano Honda for standing behind an issue with a sale you were not obliged to stand behind, resolving the issue quickly, fairly and completely. Truly, if you need to go to a dealership and salesperson, who will supply you a great car, at a fair price and if there is an issue, will stand behind the sale, if there is an issue, go to see Tyson at Pompano Honda, you will happy and satisfied that you did!

1/14/26....service dept review - Everything is what needs improved! Honestly, the whole vibe from…read morethe minute I pulled in was rude snd dismissive. I received a coupon flyer in the mail for a discounted oil change. I called to find out about it, if I can use it and make an appointment. I gave them my information, my year and model and VIN code, the coupon information and code. I told them I didn't know what the code meant but I told them what it said. They made appt and said I could use it. Then I take off work to go get oil change.... Pull up and she says I can't come there. I should go somewhere else down the block. They don't have a filter for me. This is while she is chewing on a snack. I said , why did she take my ViN when they made the appointment if they only service Hondas and couldn't change my oil. Then she went to the service mgr and I told him they took my information and Vin when I made the appt a few days ago. He said oh yes then...speaking to the service rep....she can get service if appt was made in advance. I thought she just pulled in. They should have the filter. The lady rudely said I'll have to go check. It took her 15 min. then she came back and said it will be $100 if you want it done. I said I have a coupon. She said I can't use it. It would not apply. I asked if that was her mgr. she said yes but you can't use it. She glanced at the coupon and said this isn't even Hendrick Honda this is Pompano Honda with an eye role. (I looked down at the address again - I didn't argue but it appears she doesn't even know where she works.) He said no it can't be used. It had to be for a Honda and a certain VIN. I told him he should tell the lady who made my appt this. He said he would. There was no friendly interactions no apologies no offered discounts at all. This is not the way to gain business. This is the way to get a 1 star review and it looks pretty consistent.