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    Auto LeasingUS

    5.0 (3 reviews)
    Open • 9:00 am - 8:00 pm

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    National Car Rental

    National Car Rental

    (300 reviews)

    I've had consistently positive experiences with the staff at this National location, and this trip…read morewas no exception. I arrived at the airport and went directly to the Emerald Aisle, but unfortunately the selection was extremely limited there were essentially mini vans everywhere and very few options that met my needs. I spoke with Latisha, and she was absolutely wonderful. She listened to what I needed, took the time to help, and went above and beyond to accommodate me. Because of her effort and customer service, I left feeling completely satisfied and happy with my rental experience. I will say that the vehicle selection at this location has not always been the best whenever I've flown out of this airport. However, what stands out is that the staff consistently makes every effort to find a solution and make things right when the selection isn't ideal. Latisha is a great example of what excellent customer service looks like. She was professional, kind, accommodating, and genuinely made a difference in my experience. National is fortunate to have her on the team!

    I returned my rental today, picked up in Miami and dropped off in Fort Lauderdale, and the entire…read moreprocess was seamless and easy. Deandre was absolutely amazing. He checked to make sure everything went well with the rental, and I mentioned that the CarPlay software wasn't connecting and might be worth looking into. He asked if there was anything he could do, and I told him it wasn't necessary, I just wanted to pass along the feedback. Even so, he kindly offered a discount on my rental, which was unexpected but very much appreciated. I truly commend him for outstanding customer service. I love National Car Rental, and experiences like this are exactly why I continue renewing my Executive membership every year.

    Alamo Rent A Car

    Alamo Rent A Car

    (495 reviews)

    Winston was incredibly friendly and helpful, especially at 6:30 a.m on a Thursday.! He genuinely…read moreseemed to enjoy his job, and his positive attitude made such a difference to the experience. Alamo needs more employees like Winston--thank you for the excellent customer service!

    Terrible Customer Service at Fort Lauderdale Airport…read more I have been an Alamo customer for decades, but my recent experience at the Fort Lauderdale Airport location was extremely disappointing. I told the representatives what type of vehicle I wanted within the class I had reserved, and I was simply told to "pick any car in Row 5." After looking at the vehicles available, I couldn't find one that was acceptable. I went back and asked for assistance in finding a suitable vehicle and even asked if they could check the Enterprise parking lot, since it is part of the same organization. I was told there were no other cars available. It took approximately 25 minutes of repeatedly asking for assistance before someone finally radioed another part of the facility and located a vehicle that met my needs. The frustrating part is that this could have been resolved much sooner with just a little customer service. Also, Alamo, a Nissan Sentra and a Nissan Altima are not the same or similar vehicles when the reservation is for a full-size car. Customers should receive a vehicle that reasonably matches the class they reserved. After being a loyal Alamo customer for decades, this experience has seriously changed my opinion of the company. The next time I need to rent a car, I'll be taking my business to one of your competitors.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (76 reviews)

    It seems these days that people need a rental vehicle for more than just a getaway or vacation…read more From what I've been observing, the most common need is that the person's vehicle is in the mechanic's shop and is waiting for the parts to be delivered. In my situation, I am in the process of trading in my vehicle for a new one at a dealership, but they didn't have the model of my choice on the lot so I've put down a deposit and I'm patiently waiting for it to be delivered. Whatever the reason, Enterprise has an easy going rental process where you can either modify or extend your reservation. Some people want a specific vehicle so it is best to find out in advance the vehicle's (or similar) availability at the location so you don't become frustrated when you go to the office for pick up. The employees are pleasant and takes care of each customer in a timely manner. Before handing you the keys to the rental, the employee does a thorough inspection on the condition (inside/outside) of the vehicle, and the vehicle's interior/exterior gets cleaned as well.

    I am sitting in their lobby as we speak typing this. This is day 2 of booking yet another premium…read morecar and then not being able to fulfill it. I showed up and they don't have a premium car and they want to give me a Toyota Corolla for $5 less per day. They said they couldn't call to confirm my rental because I booked through Expedia. I let them know about my awful experience yesterday and how frustrating this was. I booked the car online as it was about $5 cheaper per day (despite not wanting to drive a full sized car after booking a premium). The manager, ZUBAER, told me he wouldn't rent to me now and to go to another car rental company. Because I said I was frustrated. I am not going to be extremely late and had to book at $80 uber one way to my destination. I will spend $300 today min on Ubers as I don't have time to stop to book another rental somewhere else. The manager could've taken the poor experience I had and them not having a car and made it way better but chose to tell me to "call an Uber". This is absolutely awful customer service. I have worked at enterprise and we valued customers business and their experience and I am never renting from an enterprise again after this experience. Things have gone extremely downhill for this company. Highly recommend going somewhere else.

    Sixt Rent A Car - SIXT Fort Lauderdale Airport - FLL

    Sixt Rent A Car

    (787 reviews)

    I don't know why more people were not lined up to rent a car from this place!! Amire was extremely…read morekind, friendly & helpful for our last minute car booking. He was quick to make a reservation for us and get us into a beautiful VW Atlas vehicle in no time! The whole process was quick and the experience with Sixt was much more pleasant than any other car rental service we have ever used while traveling. Their customer service was 10/10, he ever offered us cold water bottles :) highly suggest this rental service over any of the others if you are at FLL airport!!!

    **DO NOT, I repeat, DO NOT do business with this company!**…read more I rented a compact car from them in March 2026, expecting a quick, hassle-free experience. Instead, I got hit with shady upselling and the whole "I got you, homeboy" routine, which convinced me to upgrade and ended up costing me over $200 extra. I returned the car clean and damage-free. As a Marine, I always inspect my rental vehicles thoroughly before and after use. Fast-forward to this morning, October 3, 2026. I received an alert that a collection account had appeared on all three credit reports! Apparently, this company generated an additional charge of over **$800 for alleged scratches on a wheel rim**. I only found out about the charge because of my credit monitoring notification. No phone calls, no formal collection notice, and no direct communication from a collection agency I'd never even heard of. They simply sent the alleged debt to collections, and my FICO scores dropped **21-27 points!** I believe their handling of this raises serious concerns under the FCRA and FDCPA. I've already disputed the account with all three credit bureaus and plan to file complaints with the BBB and consumer protection agencies. I'm beyond upset! What started as a simple car rental has turned into an absolute nightmare. **Save yourself the headache and take your business elsewhere!**

    Auto LeasingUS - carrental - Updated October 2026

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