I returned my rental today, picked up in Miami and dropped off in Fort Lauderdale, and the entire…read moreprocess was seamless and easy. Deandre was absolutely amazing. He checked to make sure everything went well with the rental, and I mentioned that the CarPlay software wasn't connecting and might be worth looking into. He asked if there was anything he could do, and I told him it wasn't necessary, I just wanted to pass along the feedback. Even so, he kindly offered a discount on my rental, which was unexpected but very much appreciated. I truly commend him for outstanding customer service. I love National Car Rental, and experiences like this are exactly why I continue renewing my Executive membership every year.

Landing in the Fort Lauderdale Airport for two weeks, it was a breeze walking to the National Car…read moreRental. Unlike other airports, you don't even have to leave the airport. Walk out of security and follow the signs. Renting a car online, we walked right to the parking garage and picked out a car. It was super easy!

This place needs to be shut down! I've been waiting hours others have been here 5-6hrs and still…read moreno car. They closed at 1 it's now 3! Denzil is doing the best he can. His manager is doing him dirty. I'm glad the 15+ people here waiting haven't lost their cool. We can't blame the guy for the position Enterprise put him in. We'll definitely NEVER use them again when we travel. It's not our first bad experience with Enterprise. Denzil deserves a rise for having to deal with this.

Rudest manager. Don't rent here. After red eye with 3 kids they didn't have reserved car, were rude…read moreand disrespectful.

Best experience, I brought the car late, the guy didn't even charge me for extra day,new…read morecars,defenetly will come back,recommending for everyone !!!

Michael and David saved my week...the guys are cool and very understanding…read more.. they let me rent a car even with my debit card, when the other companies told me they need a credit card...I left a cash deposit and got it back when i brought back the car...as far as i'm concerned, i felt hiring a car to a friend who trusted me more than an usual "rent a car company"... i will rent from them next time i come back in florida...

Due to weather related highway closures, we had to return a car here unexpectedly and flew home…read more Service person could not have been friendlier, and went out of his way to make sure I knew how to get where I was going in the airport. And, look...a two-way rental turning into a one-way rental could be massively expensive. This wasn't. They were reasonable and helpful. Fantastic.

Professionalism and knowledge on all vehicles so that all customers are aware. It seems as if they…read moreare dishes cars without letting customers know everything.

Super easy to reserve parking. We got picked up in ten minutes and were unloading our luggage 15…read moreminutes later. Very easy. The price was much better than parking at the cruise port.

When traveling whether airport or cruises I tend to do the park and fly option a lot. Find a good…read moreplace I feel comfortable leaving my beloved car behind it's always hard but this experience here was pretty good. Online provided pricing insight for me once there the transaction went quite smoothly. The team will take you to and from the airport in a timely manner and will give you insight how to connect with them once you're back.

Prompt, quick service & super friendly. Pricing was comparable and there was NO hassle! No…read moreheadache, no additional fees, no hidden fees!

I went to a lot of different rental car places but they didn't allow me to drive the vehicle out of…read morestate but Avis did. Hopetan was the associate that took care of me and he was super sweet and super professional. I will definitely go back to him to rent another vehicle.

We rent our cars through Costco Car Rental and I used to try to save money by going with the…read morecheaper options, like B******, but after consistently poor service, dirty/filthy cars and long waits with the other company that starts with a "B", price is no longer a factor; although Alamo is generally not that much more expensive than the other rental agencies, either- and it's totally worth it. I only had problems with one Alamo in Washington state run by a local small family that tried to give us an EV when we said no, but other than that, no problems with Alamo. Checking out our car here at FLL airport location was a breeze with the online option (which we did from our browser prior to arrival); skipping the kiosks and lines entirely. We went straight to the lot, which was very well marked with clear signage and chose our mid-sized SUV that was very clean (Alamo cars are some of the cleanest I've found). We showed our ID/credit card and bar code and drove off the lot in less than ten minutes. I also liked the service at FLL Alamo because the agent at the check out was super nice, as was the agent I had to call when we got to our hotel because the garage was dark and I didn't see a minor car dent I had to phone in later. We returned our car at Cape Canaveral and although that Alamo was tiny, had no problems dropping it off. RETURN FACTOR: Alamo for No' Mo' hassle! Count me a loyalist from now on.

Late night pick up in Fort Lauderdale? No issues at Alamo…read more Car was a bit smaller than expected, but what do you expect at midnight? We didn't need a toll pass, but nice to have that option in the Sunshine State if needed. No penalty for turning in the car early when my husband had to catch his vacation short. Make sure to fill the gas before turning the rental back in. Plenty of gas station nearby. Tip: Stop at Pita Plus on the way back to the airport and pick up a falafel sandwich to go. It's a 10-15 minute drive from the Fort Lauderdale Airport. You will be glad you did.

I am sitting in their lobby as we speak typing this. This is day 2 of booking yet another premium…read morecar and then not being able to fulfill it. I showed up and they don't have a premium car and they want to give me a Toyota Corolla for $5 less per day. They said they couldn't call to confirm my rental because I booked through Expedia. I let them know about my awful experience yesterday and how frustrating this was. I booked the car online as it was about $5 cheaper per day (despite not wanting to drive a full sized car after booking a premium). The manager, ZUBAER, told me he wouldn't rent to me now and to go to another car rental company. Because I said I was frustrated. I am not going to be extremely late and had to book at $80 uber one way to my destination. I will spend $300 today min on Ubers as I don't have time to stop to book another rental somewhere else. The manager could've taken the poor experience I had and them not having a car and made it way better but chose to tell me to "call an Uber". This is absolutely awful customer service. I have worked at enterprise and we valued customers business and their experience and I am never renting from an enterprise again after this experience. Things have gone extremely downhill for this company. Highly recommend going somewhere else.

This is one of very few ethical car rental companies. Enterprise in general is great, but this…read morelocation went above and beyond. I got scammed by Economy Rent a Car at Fort Lauderdale airport that wanted to charge me three times of what Booking quoted me when I reserve the car. Rafique Z. not only found a car for me on a short notice, but the car was a brand spanking new BMW at a price of a compact car. Next time I only renting from him.

So far really excellent, we got picked up at the airport by A. Car Rental and everything was really…read morequick and simple with a great price, highly recommend!

What a super Car Rental place!! The service was the best, professional with dedicated manager. Luis…read moretook care of my reservation, got the car super clean and waited for me. Prices were more than competitive, they were better than other Car rental. You should definitely check with them first. You won't regret it. Thank you again Luis

Honestly, my husband and I were skeptical after reading the reviews, even though we had already…read morebooked through Amex Travel. We decided to take a chance and arrived at the desk at 9:30p.m. There was no line, and the agent--Dixia, who is from Honduras--was friendly and funny. She was incredibly helpful, and the whole process of getting our car went smoothly. The vehicle was clean and exactly the model we wanted.

I am genuinely appalled that I even have to leave a one-star review, because my experience with…read morethis company has been beyond unprofessional, misleading, and damaging. From the very beginning, this company has handled my account in a completely reckless and irresponsible manner. Months ago, I rented a vehicle from them that they provided to me with low tire pressure. I returned that same vehicle in the exact same condition -- with low tire pressure -- as I received it. No issues were ever raised at the time of return, no documentation was provided to me stating I owed anything, and I continued renting from them the very next week as if nothing was wrong. Fast forward months later, out of absolutely nowhere, they decided to send an alleged $400+ bill to a COLLECTION AGENCY and put it on my credit report, completely destroying my credit -- without ever making a real attempt to contact me. They claimed they had the "wrong email address on file," yet somehow, that same "wrong email" never stopped them from successfully sending me every other invoice I had paid for months. Funny how that works. What makes this even more outrageous is that I CONTINUED renting from them after this supposed incident. If I truly "owed" them money, why would they allow me to keep renting? Why was this never brought up? Why did they wait months to blindside me instead of addressing it in real time like a legitimate business? This was not a mistake -- this was negligence or worse. Now, fast forward to today, which brings me to my most recent and equally infuriating experience. I have been renting from this location on a WEEKLY basis for months as a corporate client, spending thousands of dollars with them consistently. Suddenly, out of thin air, they invented a "new policy" that supposedly requires you to bring a bank statement if you pay with a debit card. This requirement was NEVER mentioned before, never communicated in advance, and is nowhere to be found in their rental policies when you check what you are required to bring. They waited until I was standing there, ready to conduct business as usual, to spring this nonsense on me -- clearly using me as a guinea pig for their trainee instead of treating me like the long-standing corporate customer that I am. The manager, Kristen, handled the situation in the most unfair, condescending, and unprofessional way possible. Instead of resolving the issue or acknowledging that this policy had never been enforced before, she chose to double down and treat me like I was the problem. I was effectively used as a test case for her trainee's training rather than being treated like a paying, loyal customer. If this policy truly existed all along, why was it never required in any of my previous rentals? Why was I never asked for a statement before? The truth is, they made this up on the spot and chose me as their example. To make matters worse, when I called their customer service line, it was an absolute joke. The representatives were completely clueless, unhelpful, and seemed to have no idea what they were talking about. They couldn't explain the policy, couldn't clarify the situation, and offered zero real assistance. It was a complete waste of time. For a company that claims to serve corporate clients, this level of incompetence is shocking. I regularly put large amounts of money into their accounts, and instead of being treated with professionalism and respect, I have been blindsided with collections, made-up policies, and terrible customer service. This location is unreliable, poorly managed, and, in my opinion, operates in a way that is deceptive at best and damaging at worst. If you value your credit, your time, and your peace of mind -- do NOT trust this company. Have a backup plan, because they will fail you.