STAY AWAY FROM Joey Accardi Chrysler Dodge Jeep Ram
located at 909 S Federal Hwy, Pompano Beach, FL 33062
I do not like writing negative posts about a business unless I have to. I took my car a few weeks back cause it would not start. They took the car in, but they do not give you a rental car here in Florida. In NY, we get a rental car from the dealership. Here, they could care less.
I get the car back after 2 weeks and almost $1000 in rental vehicles. But the check engine light was new, the Blind Spot Warning light stayed on constantly, and the remote engine start did not work.
I tried to bring it back since it is under warranty after spending 2 weeks. The person I dealt with was a great guy, and he did everything he could, but he is restricted by Accardi B, who seems to think customer service does not matter.
I was told this morning that management will not accept cars until after February 18. Good luck getting your car back on time.
I decided that we were going to take the car back to NY, where our dealerships put pride in their customer service and treat customers with respect and dignity, unlike Accardi.
I tried to email Julie Chapman, Vice president & partner, and the owner, Joey Accardi, BUT of course, no one ever got back to me, nor do they care.
Being from NY, we are used to good quality customer service and how NY businesses treat their customers with respect and dignity. In Florida, no one seems to care, nor do they put any stock into customer loyalty. They know how to treat customers like their prized possessions. It is frustrating and annoying.
After thinking this through, we decided to drive the car back to our NY Dealership because we were done with Accardi.
We advise EVERYONE to do your RESEARCH and assess the situation because you waste time trying to get Accardi to service your car. As a matter of fact, we suggest that if you are going to buy a Chrysler, Dodge, Jeep, or Ram car, we strongly advise you to go to another dealership. Do your homework before you regret trying to go to Accardi.
Since the owners do not care, it is apparent that it trickles down to the workers, and you can hold your breath, but you will not get any satisfaction from this dealership except excuses and lies.
We hope this review will shed light on what seems to be a lack of concern for customer service or their willingness to keep their customers happy. It is a"smoke and mirrors, pony show." that Accardi puts on, and their bottom line is extorting as much money out of you as possible without the concern and care that we are used to in NY.
Say what you want about NY, but in NY, our businesses take pride in customer service, treating their customers with respect, and keeping them alert to everything happening. Here, they could care less. Learned this the hard way.
We were thinking of a trade-in but will consider this when we return to NY. NO way will i give Accardi my business ever again.
Shame on Mr. Accardi and Ms. Chapman for not being more proactive with their business and allowing their customers to be treated with disregard and disrespect. Now, we have to plan to drive back to NY because that is the only way our car will be fixed entirely and adequately without excuses and by people who care about their customers, not unlike Accradi, who take us all for granted.
STAY AWAY FROM Joey Accardi Chrysler, Dodge, Jeep, Ram
LOCATED AT 909 S Federal Hwy, Pompano Beach, FL 33062 read more