I hope this review reaches the CEO of Lexus. I had the BEST experience i've ever had buying a car. First contact I made was with Camille over the phone, as I lived an hour and a half north of the dealership. She was prompt in getting information for me about the car I was interested in, and even had someone send me more pictures of it right away. Her communication was excellent. Then I was in touch with Andrew, who is the BEST car salesman I have EVER met. He was HONEST, KNOWLEDGEABLE, QUICK, and made the entire process so easy. He had the car ready to go when we got there, and let me drive the car. He was not pushy at all, like some salesman can be. I will never go to another dealership besides JM Lexus. Although I bought a used Mazda from them (which I LOVE), I can definitely say my next vehicle may be a Lexus, because of how amazing the experience was. No haggling, no adding on extra prices, no BS. Also they do not have dealer fees which saved me THOUSANDS. My car is BEAUTIFUL and honestly the price was the best around. I am recommending everyone go to this dealership and specifically Camille and Andrew. I am THRILLED with my car and the service I experienced at this dealership. The hour and a half drive was SO worth it!!! Ashleigh read more

JM Lexus - Car Dealers Near Me - Margate, Florida

Always a great visit to JM Lexus.They really know how to treat their customers.Well, to places beautiful coffee, tea, muffins, cookies and my service.Director leo was fabulous!!!! read more

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Interesting experience this morning at JM Lexus very different than my other visits here. Purchased a couple Lexus vehicles here in the past with excellent service and no mechanical issues. Came here today with my brother to possibly purchase another Lexus. Its either going to be a Lexus or an Infinity. Took a stroll through the showroom bursting at the seams with new Lexus vehicles. We passed by a plethora of staff who were huddling together chatting or sitting at their desks without clients. Continued our walk of shame through the showroom to almost the opposite end still without any salesperson interaction - to say the least it was comical. We were ready to walk out, then an odd thing happened, a man (possibly a manager or a team leader) appeared and asked if he could assist us with a representative. My brother informed him that we just walked by several employees without contact. Within minutes, a salesman named German, who had good personality and a charismatic smile searched the database for a Lexus suv. No deals today at Lexus whether a purchase or lease at 7.5% interest rate. Best price given so negotiations are now prohibited. Great looking vehicles at high prices. They offer massage chairs in the service center waiting area which is a nice touch. The initial void with customer service today dropped the five star rating to a four, which is not common for Lexus based on my prior experiences. read more

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I recently purchased a certified pre-owned ES350. I was skeptical of the 'no dealer fee' pricing policy they advertised, but was impressed to find out that it actually was straight forward. When I bought the car the JM sales guy, Alex, agreed to take care of a few minor items that needed attention and added them to the sales agreement. One of the items was replacing the felt insert in the bottom of a back door handle that was just missing. It was quite obvious and noticeable, so I was a little surprised that they missed it and put the car on the line for sale without taking care of it. I actually thought it was kind of embarrassing for them. I dropped the car off a week or so later for them to take care of the items we had discussed and they agreed to take care of. Everything they fixed looked great. However when I got on the highway going home I noticed the vibration from the front wheels was still there, so there was still an issue with front wheel balance that I had exchanged emails with Alex about. Then when I got home I realized that the felt insert for the rear door handle was still missing. I asked Alex about this and was told that he could order the part for me.. at a cost of $11.00 I questioned him about charging me for a part that he said he would get for me as part of our deal when I bought the car. He told me I would have to pay for it, blatantly reneging on our agreement. I was utterly flabbergasted with the lack of integrity, amazed that he wouldn't honor the deal we made, and couldn't believe he would alienated a new customer.. for an $11.00 part!! As I told Alex, that has to be the single worst business decision I've ever seen someone make! Not to mention he completely torpedoed the trust and respect that I had for him, and in turn the JM dealership. It obviously wasn't about the money.. but a matter of principle! Whether it was an $11 part, or an $1100 part, if you commit to getting one for a customer.. you really need to honor that commitment. After several contentious emails he relented and agreed to send me the part. It took a few weeks, and for some reason it didn't show up a couple times after it was supposedly mailed out, but I eventually got it. I also asked him about the front tire balance. He sent me a copy of an internal work order showing that it had (supposedly) been done as part of the certified pre-owned process, and told me I could drop it off to have the balance checked but I would be charged for any work that was done. He was adamant that the tires were not out of balance.. because his internal documents said so. Forget the pesky little detail.. that there was a vibration in the car. It must be ok since his paperwork said so. Maybe it was a figment of my imagination. I was tired of dealing with him, and quite frankly the bullsh*t and aggravation.. so I took the car to a local tire shop and had the front tires balanced. The problem (that Alex insisted I didn't have) was solved, the vibration was gone. $100 out of my pocket. I emailed that info to Alex, he said it was "terrific". Bottom line.. Alex / JM reneged on their agreement to replace a missing $11.00 part. For that and $100.00 worth of tire balancing (that Alex / JM insisted had been correctly done and therefore was unnecessary) this dealership lost my trust.. and my business. Well done Alex, very impressive!! Great reflection of JM! Alex and several other JM staff members told me multiple times about what great friends they were going to be. They'd definitely be keeping in touch, I'd be inundated with their calls and emails. Well that didn't happen either. I had to contact upper management and go through their finance people to get the info on extended warrantees that Alex was supposed to send me. And surprisingly enough, I never got the customer satisfaction survey either. Maybe if you don't send one to anyone that may have a had less than 5 star experience, you get more 5 star ratings? read more

JM Lexus - Missing felt insert - Car Dealers Near Me - Margate, Florida

POV: It's a December to Remember! Thank you @jmlexusfl Reggie Leo was a pleasure to work with! He made the whole process as easy as pie! This is definitely a #DecemberToRemember #LookAtMyLexus 2025 RX350 her name is Frisky #OnlyGodCanDoIt #JMLexus #2025 #RX350 #Lexus #LexusLove #NewCar #BeyondThankful #LexusFamily #ToyotaFamily #JDM #ThankYouGod #TisTheSeason #TeamMiMi #MiMiMilitary read more

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Great buying experience with Zach Rassman. Highly recommend. Helps us explaining how to operate the car and the transfer of personal items to. our new car. read more

Just bought my second SUV RX350 from JM Lexus, before I made the Decision, I did shop online and checked out with Lexus of N Miami, I realized the transaction and process is much more smooth with Dan Philips /JM Lexus, plus prices is also a bit cheaper, Dan did a great jobs assisted me the whole way read more

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The most amazing dale Salesman , Max Bayard is top notch , he has everything ready , guide us through all the paperwork. Took care of everything to make it easy and hassle free., we drove out with our new car.. very very happy. Daniell front desk was wonderful with guide us to the right salesman. read more

JM Lexus - My new Camry so beautiful. - Car Dealers Near Me - Margate, Florida

Nasty- I left a request for information online and selected EMAIL as the manner of communication. They went out of their way to find my phone number and called me within minutes. I hung up on them. I called the company and tried to express my displeasure at the harassment but was given the run around. I will not do business with them. read more

Their overall service AND HOW THEY TREAT THEIR CUSTOMERS. Since they are my closest service place, I plan to get rid of the car (which also had issues...2022} I was there 2 days in a row . The place was almost empty but they still made me wait an hour for Ryan Christiansen . The next day, I came to pick up my car.. Maggie claimed it was lost because they had two may cars there so I waited well over an hour. By the way this my third battery in a 2 1/2 year old car. Ever had this happen at Cadillac or BMW. BY THE WAY RYAN WAS OUT TO LYNCH FOR OVER AN HOUR. read more

Very helpful, Great service. They need an additional location in East Broward county !

What started as a frustrating experience ended great. Jared called and went above and beyond with customer service to ensure I was satisfied. Zack B also had patience the day I came back in with my son to purchase the car and offered him a toy + worked to get us in and out as fast as he could. read more

I had similar experience to customer review James M. when the terms of lease were over, I visited JM Lexus with a check book in hand to purchase the car. they told me that I could not do that with Lexus, that I had to return the car, then buy it back from them!!!! the car was worth $6000 more than the end-of-lease value. That is why they wanted it back. so, in retaliation, I sold the car to a non-Lexus dealership and received $4000 for it. JM Lexus are liars and scam artists. DO NOT trust them. read more

I have purchased a vehicle years ago from JM and it was great and now I had the pleasure and opportunity to work with Diego, who is absolutely a fantastic employee for your company. He handled everything professionally and wonderfully, and he introduced me to Jared who also did great work on my situation with my car I recommend this dealership to everyone and if you're lucky enough to deal with Diego Restrepo you're even that much better. read more

This review is for the JM Lexus COLLISION department and more importantly Bri who did an amazing job with her communication and updates by text and very detailed ! Her communication and professionalism deserves recognition ! It was a pleasure dealing with Bri. Please extend my appreciation to her - great employees are hard to find ! Now for the work done on my Lexus - thank-you! Another great job !!! Looks brand new ! Extremely Happy ! #lexus #Lexus collision ? ;) Thank you Carmen Gilbert read more

Typical deceptive practices. My girlfriend came in with a nail on her tire looking to get it plugged however, they lied to her and told her that it couldn't be plugged because it was a specialty tire. Complete lie. Turns out it was a regular ol' tire. They ended up charging $400. read more

I had a very poor experience at this Lexus dealership with a classic bait-and-switch. I called in both the day before and morning-of to get a spec sheet with both the price and out-the-door price in writing and then when I went to the dealership, they told me that they were putting accessories on that would increase the cost of the vehicle. If I had known this, I wouldn't have gone in the first place. The sales people themselves were friendly, but the overall experience was very disappointing and not what I would expect from a dealership, much less a supposedly luxury brand like Lexus. read more

Reggie Leo at JM Lexus- simply the If you're in the market for a Lexus, Reggie Leo at JM Lexus--the #1 Lexus dealer in the country--is the person you want to work with. From start to finish, Reggie made our experience seamless, informed, and truly enjoyable. We were shopping for a new RX 350h, and Reggie's deep knowledge of the Lexus lineup, especially the hybrid models, immediately stood out. He took the time to understand our needs and worked hard to secure the best possible deal--something that really made us feel like we were in great hands. Once the purchase was complete, Reggie didn't stop there. He's an absolute expert in setting up the vehicle's many features, from safety settings to connectivity and customization options. He walked us through every setting with patience and clarity, making sure we drove off fully comfortable and confident in our new Lexus. If you're looking for a professional, honest, and incredibly knowledgeable salesperson who goes the extra mile, Reggie Leo is the one to see. Thanks to him, we not only got a great car--we had a great experience too. read more

Follow up post from 3/28/25. I sent an email to Danny Nieves as suggested. Danny said he will call me back to discuss. This was over a month ago. Reconfirms they do not strive to provide honest and reliable service and my satisfaction and safety is not their top priority. This has consistently been the service I've received for 3 years. They will say what you want to hear. Their words are meaningless. Disappointed again! Anyone with a good experience got lucky. read more

just now New Very friendly and amazing people the service is the best. I bought my car RX 350 2025 today with Mr. Donald Norton Sales Manager. Very professional, I am very happy with the services received at JM Lexus and I would especially like to thank Donald Norton Sales Manager for his kindness and patience with us and all staff. read more

Called early Saturday afternoon and spoke to Enrique in service. He was personable, friendly and direct with providing options to replace four tires. I shared I would need a loaner, and that they could make it happen immediately. I was thrilled. They mentioned this service would take 2 - 3 hours and thought this would be great to have the car back Monday. You can't miss it on Sample Road and pulling into the service area, looked grand, clean and welcoming. I was welcomed immediately at the service bay and my car was checked in. I was guided to the guest area to sit and wait to be called. After waiting 40 minutes, I went around to the front to ask for an update on Xavier. He was at lunch and nobody mentioned that upon my arrival or offered another consultant to help. After 10 more minutes, I was greeted by Chico who kindly sat me at his area, and spent a minute to collect my license, car insurance card and credit card to process the loaner. I was asked to wait again in the seating area while someone would call me again for a loaner. I'm at 10min it's of waiting again without an update. Will update review again along this experience...alright. There's a team member who goes to a queue with folders containing the guests cards - they're picked up and informed the loaner is in process and about 2 minutes from that notification you're escorted to walk around the loaner, sign off and go on your way. It's Tuesday middle of the day and called JM. After speaking with Xavier, he shared the car is in the queue and still hasn't been started as they prioritize guests waiting and had to clear their backlog of cars from the weekend. It feels a bit of bait and switch - starting the experience on a high and then dwindle as the experience continues. I'm surprised as my first impression was really high. On Thursday, I received a voicemail while at work from Matt O'Brien, a customer service manager after he read this review. I left him a voicemail and look forward to the conversation. Shortly thereafter, Xavier left a voicemail sharing the car was ready. Upon my drive back home from work, I went by. It was pretty empty (near close time), Xavier was quick and helpful. Paid and picked up car. read more

JM Lexus - Waiting area - Car Dealers Near Me - Margate, Florida

Came in for my first car oil change and got out with a new lease! I genuinely wasn't planning to leave with a new car that day, but the experience was so smooth and the team was incredibly helpful. JM Lexus walked me through my options with patience, honesty, and zero pressure. I felt heard and supported the entire time. They worked out a lease that made sense for my budget and especially my family needs -- and even helped transfer my things from the old lease to the new one. Huge thanks to sales person Yajaira, Manager Lung and the rest of the team at JM Lexus -- I couldn't be happier and grateful with my decision. Highly recommend this dealership whether you're in for service or shopping around. They go above and beyond! My family for life! read more

Dario was excellent and made shopping for a new vehicle a breeze. I also respect the fact that he was knowledgeable and didn't force or pressure me into any decisions I didn't want to make. read more

JM Lexus - Lexus IS 350 F Sport - Car Dealers Near Me - Margate, Florida

We had an amazing experience purchasing our 350 RX premium plus from the JM Lexus dealership. We flew in from Atlanta to purchase this vehicle mainly because of the great reviews and prices at this dealership, We met with Nicholas Cahalan and he provided superior customer service! Although we had a few minor hiccups beyond his control Nick ensured that I was at ease and completely satisfied throughout the entire purchasing process by doing everything that he said he would and more. Nicholas Cahalan made my car buying experience hassle snd worry free. I must say that all future vehicle purchases will be at this dealership and preferably with Nicholas Cahalan. 5 review! read more

I bought a car there about a month ago. I happen to love the car but I just didn't love my salesman. Perhaps our personalities just didn't mesh! I left the lot not really knowing anything about my new car. I'm slowly figuring it all out by myself..... at least I think I am! After filling out a survey honestly I received a call from a sales manager and he was very nice and said all the right things to appease me. I did have a minor issue for which I went to the service part. The manager there was exceptionally kind and offered to teach me what I should have been taught. He offered much more assistance than my sales rep and because of him I will continue to get my service there. I was actually considering using another Lexus dealer. I am now a fan of the dealership. Almost everyone went out of their way to see that my needs were met. And......they have great cars! read more

I should just copy and paste my last review! Glad to see they acknowledged my last review but apparently the Waiting Room (not Guest Lounge as I previously referred it to) has not changed an iota! At least a fridge with cold water would be a step up in the right direction IMHO as this is Florida folks!! Once again thanks to CARLOS NUNEZ for his excellent customer service that I continue to come here!! read more

JM Lexus - Self Serve Coffee and free water! Not what we "LEXUS Guests" are used to lol! - Car Dealers Near Me - Margate, Florida

I've gotten my last 2 cars from here and Z was my sales guy both times. Couldn't be happier with the service or my vehicles, any concerns I had were addressed and handled as soon as possible! I recommend any friends and family looking for a Lexus to check out JM and ask for Z, you won't be disappointed! **I'd like to add I didn't have much time to spend shopping around this time, someone totaled my last car and I needed something asap! In 4 hours or less I was off the lot in my new car! My favorite dealership! :) read more

JM Lexus - 2021 ES purchased this January! - Car Dealers Near Me - Margate, Florida

I can honestly say I regret buying the car just because of their service process. they always seem to be short staffed yet keep booking appointments and not communicating with customers. a simple tire rotation will take hours to complete and you have to stay on top of it. one of the worst experiences that I have to keep going through read more

Best business experience I've ever had with a dealer. Thank to Melissa Hunter and JM team for such pleasant experience. read more

JM Lexus - Car Dealers Near Me - Margate, Florida

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******* WARNING ********* Make sure you get your lease payoff directly from Lexus financial services before buying out your lease. I experienced a situation where the finance manager had two pieces of paper. One with a fake payoff and another with the real payoff. Fortunately I had the numbers with me in possession and avoided a costly misdirection. Leasing a new car here was a pleasure. HOWEVER. Since JM Lexus owns the entire distribution channel, Florida Lexus dealers are prohibited from obtaining their own financing. Instead you have to go to their dealer and pay marked up interest rates and other junk fees. Leading up to this point, they incessantly call and text you trying to get a new car despite opting out. Once you get to the dealership they try to sell you non-Lexus warranties and hard sell you with urgency despite declining politely multiple times. A process that should only take 15 minutes is drawn out for almost two hours. This Lexus may have the designation of priority when getting a new car, but they use the same tactics as any other dealer when you try and get something done that's to your advantage. Now as a Tesla owner, I will never return to this model of client service. read more

My SUV was having difficulty starting yesterday. I assumed it was the battery and was correct. Came in for my free battery replacement. It is under their lifetime warranty program. They honor it but the battery must be pretty low in strength. I think this is the fifth battery I have gotten with the program. I don't believe they offer this promotion any longer to new customers unfortunately. Jim Bramble, my service advisor is very nice and very honest and straightforward. I appreciate them getting me an appointment last minute. read more

Typical bait and switch dealership. They listed a 2021 LC 500 coupe with carmax for $68K. When I called up to check on availability, they suddenly quoted me $71K. I texted them the carmax screenshot. They could care less. I called the dealership manager, had to leave message but he never returned my phone call. These dealers base their business model on deceit and fraud, and JM Lexus is no deferent. read more

It's unfortunate that returning customer calls is an option here. Usually, one that's never done. They really just don't seem to care about you at this place and, they pass the buck as if somebody else is always responsible. Maybe we'll try Palm Beach Lexus next time because JM keeps on dropping the ball. read more

JM Lexus - Front of dealership - Car Dealers Near Me - Margate, Florida

I was very disappointed with my experience at JM Lexus. I was just in a very bad car accident that totaled my 1-year-old NX350. Naturally I went back to JM to get a new car. By the way this would have been my fourth Lexus in a row and my second with JM Lexus.The best they would do for me was if I put down $7000 I could replace my car and pay $610 a month. If I wanted the hybrid version it was 650 ish.To me that is outrageous. When I spoke with the finance manager he said we do not think loyalty should be shown in dollars But instead wanted to give me a gift certificate to eat at Ruth's Chris. I just saw a friend of mine who just got her second Lexus with JM and guess what she was given a $200 give certificate, So I guess money does talk. I am sorry to say I don't see me having another Lexus in my future because of this experience. read more

Monique of Lexus Corporate did not follow up with phone call as promised. She said she would call me to let me know what was happening. Monique called and said JM Lexus would call me. Demi called and put Karen Riner on the phone. This woman was rude and didn't let me finish a sentence, kept interrupting me. Is this anyway to treat a person? read more

This dealership is super organized . They have everything in packed for COVID-19 so makes feel comfortable and safe . Carlos Núñez (service advisor) is the best . He is always happy to see and makes thing very easy when I do there . They have a lounge where you can wait for your car while is getting fix . :) read more

I purchased my new Lexus NX from Reggie at JM Lexus about 1 week ago. Reggie Leo was amazing. This is the best experience I ever had when buying a car. He was very professional and took his time to explain everything!!! He didn't try to force a car on me to make a sale. I am truly happy that I got the pleasure of working with him. I am in love with my new car. Thank you!!! Please go see Reggie if you are looking for a new or a preowned Lexus!! This is my 2nd NX from JM Lexus!!! read more

JM Lexus - New Lexus - Car Dealers Near Me - Margate, Florida

After 8+ years JM is still providing top tier customer service with advisors such as Shedrick. Recently brought my vehicle in for routine maintenance and the presidential detailing services. My vehicle was returned in supreme condition which is the usual when dealing with JM Lexus. *My 2015 is running and shining like a 2024. read more

nick was an amazing associate! made sure i was happy and well informed. Always felt I could trust what he said and made the whole car shopping process very comfortable and professional. Thank you Nick! read more

We have purchased 2 used vehicles here and are always treated respectfully and professionally. All our interactions were positive. Not a typical rip off dealership. They offer fair prices and good service. The service department also treats customers well. read more