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JM Lexus

3.2 (470 reviews)
Closed 9:00 am - 7:00 pm
Updated over 3 months ago

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Missing felt insert

I recently purchased a certified pre-owned ES350. I was skeptical of the 'no dealer fee' pricing policy they advertised, but was impressed to find out that it actually was straight forward. When I bought the car the JM sales guy, Alex, agreed to take care of a few minor items that needed attention and added them to the sales agreement. One of the items was replacing the felt insert in the bottom of a back door handle that was just missing. It was quite obvious and noticeable, so I was a little surprised that they missed it and put the car on the line for sale without taking care of it. I actually thought it was kind of embarrassing for them. I dropped the car off a week or so later for them to take care of the items we had discussed and they agreed to take care of. Everything they fixed looked great. However when I got on the highway going home I noticed the vibration from the front wheels was still there, so there was still an issue with front wheel balance that I had exchanged emails with Alex about. Then when I got home I realized that the felt insert for the rear door handle was still missing. I asked Alex about this and was told that he could order the part for me.. at a cost of $11.00 I questioned him about charging me for a part that he said he would get for me as part of our deal when I bought the car. He told me I would have to pay for it, blatantly reneging on our agreement. I was utterly flabbergasted with the lack of integrity, amazed that he wouldn't honor the deal we made, and couldn't believe he would alienated a new customer.. for an $11.00 part!! As I told Alex, that has to be the single worst business decision I've ever seen someone make! Not to mention he completely torpedoed the trust and respect that I had for him, and in turn the JM dealership. It obviously wasn't about the money.. but a matter of principle! Whether it was an $11 part, or an $1100 part, if you commit to getting one for a customer.. you really need to honor that commitment. After several contentious emails he relented and agreed to send me the part. It took a few weeks, and for some reason it didn't show up a couple times after it was supposedly mailed out, but I eventually got it. I also asked him about the front tire balance. He sent me a copy of an internal work order showing that it had (supposedly) been done as part of the certified pre-owned process, and told me I could drop it off to have the balance checked but I would be charged for any work that was done. He was adamant that the tires were not out of balance.. because his internal documents said so. Forget the pesky little detail.. that there was a vibration in the car. It must be ok since his paperwork said so. Maybe it was a figment of my imagination. I was tired of dealing with him, and quite frankly the bullsh*t and aggravation.. so I took the car to a local tire shop and had the front tires balanced. The problem (that Alex insisted I didn't have) was solved, the vibration was gone. $100 out of my pocket. I emailed that info to Alex, he said it was "terrific". Bottom line.. Alex / JM reneged on their agreement to replace a missing $11.00 part. For that and $100.00 worth of tire balancing (that Alex / JM insisted had been correctly done and therefore was unnecessary) this dealership lost my trust.. and my business. Well done Alex, very impressive!! Great reflection of JM! Alex and several other JM staff members told me multiple times about what great friends they were going to be. They'd definitely be keeping in touch, I'd be inundated with their calls and emails. Well that didn't happen either. I had to contact upper management and go through their finance people to get the info on extended warrantees that Alex was supposed to send me. And surprisingly enough, I never got the customer satisfaction survey either. Maybe if you don't send one to anyone that may have a had less than 5 star experience, you get more 5 star ratings?

2025 RX350
Mariah M.

POV: It's a December to Remember! Thank you @jmlexusfl Reggie Leo was a pleasure to work with! He made the whole process as easy as pie! This is definitely a #DecemberToRemember #LookAtMyLexus 2025 RX350 her name is Frisky #OnlyGodCanDoIt #JMLexus #2025 #RX350 #Lexus #LexusLove #NewCar #BeyondThankful #LexusFamily #ToyotaFamily #JDM #ThankYouGod #TisTheSeason #TeamMiMi #MiMiMilitary

Just bought my second SUV RX350 from JM Lexus, before I made the Decision, I did shop online and checked out with Lexus of N Miami, I realized the transaction and process is much more smooth with Dan Philips /JM Lexus, plus prices is also a bit cheaper, Dan did a great jobs assisted me the whole way

My new Camry so beautiful.

The most amazing dale Salesman , Max Bayard is top notch , he has everything ready , guide us through all the paperwork. Took care of everything to make it easy and hassle free., we drove out with our new car.. very very happy. Daniell front desk was wonderful with guide us to the right salesman.

Waiting area
Iris G.

Called early Saturday afternoon and spoke to Enrique in service. He was personable, friendly and direct with providing options to replace four tires. I shared I would need a loaner, and that they could make it happen immediately. I was thrilled. They mentioned this service would take 2 - 3 hours and thought this would be great to have the car back Monday. You can't miss it on Sample Road and pulling into the service area, looked grand, clean and welcoming. I was welcomed immediately at the service bay and my car was checked in. I was guided to the guest area to sit and wait to be called. After waiting 40 minutes, I went around to the front to ask for an update on Xavier. He was at lunch and nobody mentioned that upon my arrival or offered another consultant to help. After 10 more minutes, I was greeted by Chico who kindly sat me at his area, and spent a minute to collect my license, car insurance card and credit card to process the loaner. I was asked to wait again in the seating area while someone would call me again for a loaner. I'm at 10min it's of waiting again without an update. Will update review again along this experience...alright. There's a team member who goes to a queue with folders containing the guests cards - they're picked up and informed the loaner is in process and about 2 minutes from that notification you're escorted to walk around the loaner, sign off and go on your way. It's Tuesday middle of the day and called JM. After speaking with Xavier, he shared the car is in the queue and still hasn't been started as they prioritize guests waiting and had to clear their backlog of cars from the weekend. It feels a bit of bait and switch - starting the experience on a high and then dwindle as the experience continues. I'm surprised as my first impression was really high. On Thursday, I received a voicemail while at work from Matt O'Brien, a customer service manager after he read this review. I left him a voicemail and look forward to the conversation. Shortly thereafter, Xavier left a voicemail sharing the car was ready. Upon my drive back home from work, I went by. It was pretty empty (near close time), Xavier was quick and helpful. Paid and picked up car.

Lexus IS 350 F Sport

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4 months ago

Very helpful, Great service. They need an additional location in East Broward county !

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Ask the Community - JM Lexus

I was just gifted a 2019 NX300. I cannot open the gas cap can I come to you for help. Will be using you for service now.?

Huh? Really? Go to service

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Review Highlights - JM Lexus

Purchasing a vehicle with JM Lexus was truly the easiest and best car buying experience I have ever had.

Mentioned in 16 reviews

Read more highlights

Coconut Creek Hyundai Parts - Brandon and Mom

Coconut Creek Hyundai Parts

(131 reviews)

I came here to get an OIL CHANGE, SPARK PLUGS REPLACED, 2 FRONT TIRES, HEADLIGHT BULB, and a nail…read morein the rear tire. I even wrote down everything on a piece of paper. I get a message stating that it wasn't a bulb and it was the whole headlight assembly and that it was going to cost me an extra $1300+. Of course I can't afford that so I told my service advisor, "Let me call the warranty company and see if they can help with this". I did, but she was talking to me in both ENGLISH AND SPANISH and I couldn't too much understand. So I drove back to Hyundai and told him and yet his story changed. Now it was just the connectors and it would work. (In my world connectors was just his fancy way of saying it was the bulb). I went to pick up my car yesterday with my cousin. Someone left a bottle of apple juice in the seat, a ding on my hood (was never there) and my rims are all scuffed up which was never like that when I first bought this car in August 2025. When I turned on the car- my service notification came on and I realized that my OIL CHANGE WAS NEVER DONE! Now I have to go today to Tire Kingdom just to do that ! Geesh Only positive I have is that they did offer me a loaner vehicle being I had a doctor's appointment to attend.

Got there for my 11 o'clock appointment for a simple oil change on a 12 year-old car didn't walk…read moreout of there till after three was not very impressed. Three hours for an oil change is unheard for especially when you have an appointment.

Monster Cars - 2014 TOYOTA COROLLA

Monster Cars

(2 reviews)

Best car buying experience EVER! UNIQUE! All the cars are beautifully detailed and kept indoors…read moreso they stay that way - believe me, if there's a leak anywhere, you'll see it on the shiny floor! Prices are reasonable and fair. After looking for an affordable, late model, reliable and clean Town and Country, all over SoFlo, on every major car site, it was great to finally find the one right in my own backyard in Pompano Beach! Steven and Jacob are respectful, bright, young, totally professional, and honorable. They made it easy, with no pressure and no hustle. Then, when my mechanic checked out the car and told me 3 tires were bad, I went back and they replaced them with no drama. Monster Cars ROCK!

GREAT experience! Drove to Monster Cars from Miami because I had a good feeling about the…read moredealership (and the car I was interested in) based on researching. Was definitely worth it! Jacobo and Steven were great. The buying process was very smooth. Jacobo set up the agreements to the purchase just as we had verbally agreed to. I highly recommend this business if you are looking for a vehicle. Very professional, well kept, and honest business. It is no coincidence that in an industry such as car sales, where it is so common that a dealership will have poor reviews, Monster Cars has such excellent and well deserved reviews. (Go ahead and search other car dealerships and you'll see that it's very common to find mediocre or poor ratings... so when you find a great one, like Monster Cars, best believe it's worth consideration to look through their car inventory when your car shopping.) Plus it's great to know you are contributing to an honest and independently own business! Thanks y'all, God bless.

Toyota of Coconut Creek - Toyota of Coconut Creek Logo

Toyota of Coconut Creek

(604 reviews)

I recently had the pleasure of working with Erik, the Sales Director at Al Hendrickson Toyota, and…read morethe experience was truly exceptional--the best interaction I've ever had with any dealership...and I've been in touch with a number of them. From the first time I met Erik, he demonstrated an unparalleled level of professionalism and efficiency. His response time was very quick, which is a huge relief when you're navigating the car buying process. Aside from that, Erik is incredibly knowledgeable about the Toyota lineup and the current market. He was able to answer every one of my questions (I had a lot of them) with clarity and detail, making me feel completely confident in my decisions. He is extremely polite, patient and genuinely seems focused on being helpful rather than just making a sale. No matter how many questions I had, or how many times I contacted him, I was never made to feel like I was being a burden. Quite the opposite actually! If you are looking for a transparent, efficient, and genuinely pleasant car buying experience, I would highly recommend Erik and his team! Thank you Erik! -Aaron

They have this Scammer company named at home auto glass asking for business when you come in for…read moreservice that hires random smaller companies to do their bids, they sub contract their work to illegals. Avoid at all cost in Broward county. Their salesmen are at the Toyota Coconut Creeek Al Hendrickson. Really unprofessional and will trick you into thinking they will replace your glass with something equivalent to oem. They use cheap chinese glass. They broke the clips on the molding on my new Landcruiser. And put superglue, but I caught them. Really shady practices. Avoid at all cost. I do not recommend this dealer.

Mercedes-Benz of Coconut Creek - Leather dash pulled away.

Mercedes-Benz of Coconut Creek

(233 reviews)

If you need any assistance the best person to see is Elmer he was extremely polite and super…read morehelpful with my service to my sprinter . Extremely great customer service thank you Elmer !

I been here before... and it WAS NOT a bad experience. We came for a Mercedes a few years ago and…read moreended up eyeing a Porsche on the showroom floor (that they took in on a trade). Our interest in the car was obvious and they insisted we borrow the car to go out to lunch. The next day we negotiated (even though they insist that they don't negotiate); loved the purchase and the experience was excellent. And now, my wife and I are back to check out a car... a specific car that we found on their website; a 2025 GLA 230 that was a demo/loaner. We had already seen one at the Delray Mercedes Benz dealership but this one had about 2,000 less miles (everything else was generally the same). Our salesman was on the younger side; less experienced but nice and ambitious and hungry to close a deal. We talked about the cars features and took it for a test drive. Afterward we talked about the features and warranties; specifically us making sure it was being sold as "certified used" so that we get an extra year of warranty. At first it was not sure, then the salesman verified as "yes" after we said the Delray dealership was including the extra year. We went over price, and to be honest, it was too loose on the dealership side without real commitment. We finally agreed on a price and we were set to meet with finance department. After waiting almost an hour, I told the salesman we would come back tomorrow as it was getting late (about 8:30PM) and I didn't want to rush the paperwork (not to mention I still have to get dinner and wake up for work the next day at 4AM). The salesman insisted I speak with the sales manager and he was quite rude and pushy; but it was set for the next day. The next day was no better... the price was not what we agreed upon and they dropped the certified status on the car so no extended warranty. They wanted us to pay for it; claiming it was at cost and that they never agreed to make it certified the night before. We said we were not interested anymore and once again I got to speak with the sales manager with the ultra-rude attitude. The next day I got a call from the general manager who was apologetic and tried hard to wrap up a deal with us... can you believe his best price was higher than the deals they tried to push on us already.

Expert Auto Group - 1 of 4 leak spots that did not get mentioned to me before the sale.

Expert Auto Group

(7 reviews)

Got a new Kia when my old one was stolen. Sam and Sam were absolutely great. I highly recommend…read morethem to anyone.

I usually don't write negative reviews, but to save you the trouble, I can't in good faith…read morerecommend buying from this company. I tried to give it a chance, but after this encounter, I can't say they are the best to go with. If you can, it's better to just buy the vehicle straight from the maker's dealership. Instead of the whole story, I will list the pros and my story for the cons. *Pros* Fast - In and out in a few hours Friendly(ish) - Majority of the staff was welcoming *Cons* TLDR - Chad sold me a van and failed to mention all of it's multi-thousand dollar issues beforehand (check engine light came on the 2nd day after being bought!), and for some reason falsely accused me of lying on several occasions, which I considered odd as I took time out of my week trying to help us BOTH out and there is literally no reason to lie! I just wanted good service and to go on about my day! Very disappointed in how service and communication was conducted at Expert Auto Group. Summarized story: I bought a sprinter van with Chad being the one to sell it to me. Did a thorough walk-around and noticed it was pretty banged up but could possibly be fixed. Noticed light coming in through the van, and asked about it and he said it shouldn't be an issue. Bought it, then it rained a few days later and flooded a portion of the van next to the electronics I had there and almost got me ELECTROCUTED since I was near it! Confronted Chad and he insist there was no leak even though there was water in the van during our walk through before I bought it, but I thought it was something else, but then it started to click. Eventually he offered to fix it and I shopped around for days trying to look for the best price so that it wouldn't hurt any of our pockets and it was hard to get someone who could work on a van that size, so he offered to have someone he knows fix it. Dropped my van off for 4 days thinking this body shop guy is fixing the huge dent and leak spot that I've been telling Chad I can't find anyone to fix. This guy "fixes" the leak with some weird, ugly, white paste in 2 spots that of course doesn't match my van AND all the dents are still on the vehicle!!! Then Chad tells me out of nowhere it's $300 out of pocket for me! No heads up or anything on my 2hr 30min drive over here saying that I was going to pay that much, and no pictures to show what was done! I asked why this terrible job was $300 and where was the receipt and he asked me why I need a receipt.. The guy "supposedly" charged him $800 for the sloppy work and I am just supposed to believe it without an invoice or any proof. Could have just been making that number up! If he would have given me an estimate beforehand, like I gave him the courtesy of trying to find a good one for him, I would have told him I'll just buy the materials and he can cover a portion of that. Would have saved me the long drive and multiple days without a van. Plus I would have gotten some of the dents out as well for way less. Then I told him I already had to pay for a lot of damages to the vehicle after I drove it off the lot. Things he failed to mention that were busted before I bought this thing, like broken seatbelt sensor which cost $338. Also, the 2 front broken tire pressure sensors, clogged DPF filter, faulty up & downstream NOX sensors which all in total would have equaled a few THOUSAND more dollars, but my local Mercedes with ACTUAL 5 star service looked out for me and made me feel like they were actively trying to save me money with suggestions and tips! I mentioned the damages to Chad and he didn't believe me and wanted proof, yet he could not provide the proof of the $800 "roof leak fix". Then he said I did some major wiring in the van that could have caused some damage which shocked me because I was trying to figure out what he was talking about since I DIDN'T EVEN DO THAT! Just a straight lie! Also told him that I was going to need extra money saved up to upgrade the suspension because after driving it on the highway, I learned how dangerous these big vans are to drive when affected by crosswind. I lost control almost 10 times and no exaggeration almost d!ed next to a semi on the way to the dealership, and his reaction to that was sucking his teeth and saying I was over reacting and lying about that. This is how I know he wasn't even familiar with sprinter vans, because that is a widely known issue with these vans, and I only found out after I bought it. Anyway, now I'm down $300 more and drove home feeling conned. If 5 stars is what they wanted, it should have been a stress free buying experience! This was my first vehicle purchase ever and it was an expensive lesson. A true shame because I really wanted to like Expert Auto Group, but too much strange activity happened during and after the purchase. I'm not even a hard guy to please to be honest. Just the bare minimum and some honesty and is all it takes to get 5 stars from me.

JM Lexus - car_dealers - Updated May 2026

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