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    JM Lexus

    3.2 (482 reviews)
    Closed 9:00 am - 8:00 pm
    Updated over 3 months ago

    Services - JM Lexus

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    Beatriz S.

    My car was totaled after an unfortunate accident. Thankfully, everybody involved was spared from any harm. As I had absolutely no patience to face car shopping and the excruciating negotiation process that comes with it, JM Lexus was the perfect choice to meet my needs. They really do live up to their claims: NO DEALER FEE. ONE PRICE UPFRONT. THE BEST PRICE. ONE POINT OF CONTACT. Ryan W. was great! Working with him was so smooth and totally worth the long, looong drive from Miami. Communication flowed very well and on the day I had to pick up the car, it was ready and waiting all squeaky clean and shiny. We even took a picture with that really big red bow! I love my purchase and am pleased with the service I received here.

    A little advertising
    Nancy K.

    Another stellar visit to jam lexus in margate! This has to be the classiest car dealership around, from the beautiful cars, to Joe S in service and sales, and to Jody i met for the first time today.Taking down all the information regarding our car that we are leaving there. They gave us a beautiful white Lexus SUV to take home to keep till our car is totally fixed! YAY!!!

    Daren R.

    Interesting experience this morning at JM Lexus very different than my other visits here. Purchased a couple Lexus vehicles here in the past with excellent service and no mechanical issues. Came here today with my brother to possibly purchase another Lexus. Its either going to be a Lexus or an Infinity. Took a stroll through the showroom bursting at the seams with new Lexus vehicles. We passed by a plethora of staff who were huddling together chatting or sitting at their desks without clients. Continued our walk of shame through the showroom to almost the opposite end still without any salesperson interaction - to say the least it was comical. We were ready to walk out, then an odd thing happened, a man (possibly a manager or a team leader) appeared and asked if he could assist us with a representative. My brother informed him that we just walked by several employees without contact. Within minutes, a salesman named German, who had good personality and a charismatic smile searched the database for a Lexus suv. No deals today at Lexus whether a purchase or lease at 7.5% interest rate. Best price given so negotiations are now prohibited. Great looking vehicles at high prices. They offer massage chairs in the service center waiting area which is a nice touch. The initial void with customer service today dropped the five star rating to a four, which is not common for Lexus based on my prior experiences.

    2025 RX350
    Mariah M.

    POV: It's a December to Remember! Thank you @jmlexusfl Reggie Leo was a pleasure to work with! He made the whole process as easy as pie! This is definitely a #DecemberToRemember #LookAtMyLexus 2025 RX350 her name is Frisky #OnlyGodCanDoIt #JMLexus #2025 #RX350 #Lexus #LexusLove #NewCar #BeyondThankful #LexusFamily #ToyotaFamily #JDM #ThankYouGod #TisTheSeason #TeamMiMi #MiMiMilitary

    I hope this review reaches the CEO of Lexus. I had the BEST experience i've ever had buying a car. First contact I made was with Camille over the phone, as I lived an hour and a half north of the dealership. She was prompt in getting information for me about the car I was interested in, and even had someone send me more pictures of it right away. Her communication was excellent. Then I was in touch with Andrew, who is the BEST car salesman I have EVER met. He was HONEST, KNOWLEDGEABLE, QUICK, and made the entire process so easy. He had the car ready to go when we got there, and let me drive the car. He was not pushy at all, like some salesman can be. I will never go to another dealership besides JM Lexus. Although I bought a used Mazda from them (which I LOVE), I can definitely say my next vehicle may be a Lexus, because of how amazing the experience was. No haggling, no adding on extra prices, no BS. Also they do not have dealer fees which saved me THOUSANDS. My car is BEAUTIFUL and honestly the price was the best around. I am recommending everyone go to this dealership and specifically Camille and Andrew. I am THRILLED with my car and the service I experienced at this dealership. The hour and a half drive was SO worth it!!! Ashleigh

    Missing felt insert

    I recently purchased a certified pre-owned ES350. I was skeptical of the 'no dealer fee' pricing policy they advertised, but was impressed to find out that it actually was straight forward. When I bought the car the JM sales guy, Alex, agreed to take care of a few minor items that needed attention and added them to the sales agreement. One of the items was replacing the felt insert in the bottom of a back door handle that was just missing. It was quite obvious and noticeable, so I was a little surprised that they missed it and put the car on the line for sale without taking care of it. I actually thought it was kind of embarrassing for them. I dropped the car off a week or so later for them to take care of the items we had discussed and they agreed to take care of. Everything they fixed looked great. However when I got on the highway going home I noticed the vibration from the front wheels was still there, so there was still an issue with front wheel balance that I had exchanged emails with Alex about. Then when I got home I realized that the felt insert for the rear door handle was still missing. I asked Alex about this and was told that he could order the part for me.. at a cost of $11.00 I questioned him about charging me for a part that he said he would get for me as part of our deal when I bought the car. He told me I would have to pay for it, blatantly reneging on our agreement. I was utterly flabbergasted with the lack of integrity, amazed that he wouldn't honor the deal we made, and couldn't believe he would alienated a new customer.. for an $11.00 part!! As I told Alex, that has to be the single worst business decision I've ever seen someone make! Not to mention he completely torpedoed the trust and respect that I had for him, and in turn the JM dealership. It obviously wasn't about the money.. but a matter of principle! Whether it was an $11 part, or an $1100 part, if you commit to getting one for a customer.. you really need to honor that commitment. After several contentious emails he relented and agreed to send me the part. It took a few weeks, and for some reason it didn't show up a couple times after it was supposedly mailed out, but I eventually got it. I also asked him about the front tire balance. He sent me a copy of an internal work order showing that it had (supposedly) been done as part of the certified pre-owned process, and told me I could drop it off to have the balance checked but I would be charged for any work that was done. He was adamant that the tires were not out of balance.. because his internal documents said so. Forget the pesky little detail.. that there was a vibration in the car. It must be ok since his paperwork said so. Maybe it was a figment of my imagination. I was tired of dealing with him, and quite frankly the bullsh*t and aggravation.. so I took the car to a local tire shop and had the front tires balanced. The problem (that Alex insisted I didn't have) was solved, the vibration was gone. $100 out of my pocket. I emailed that info to Alex, he said it was "terrific". Bottom line.. Alex / JM reneged on their agreement to replace a missing $11.00 part. For that and $100.00 worth of tire balancing (that Alex / JM insisted had been correctly done and therefore was unnecessary) this dealership lost my trust.. and my business. Well done Alex, very impressive!! Great reflection of JM! Alex and several other JM staff members told me multiple times about what great friends they were going to be. They'd definitely be keeping in touch, I'd be inundated with their calls and emails. Well that didn't happen either. I had to contact upper management and go through their finance people to get the info on extended warrantees that Alex was supposed to send me. And surprisingly enough, I never got the customer satisfaction survey either. Maybe if you don't send one to anyone that may have a had less than 5 star experience, you get more 5 star ratings?

    My new Camry so beautiful.

    The most amazing dale Salesman , Max Bayard is top notch , he has everything ready , guide us through all the paperwork. Took care of everything to make it easy and hassle free., we drove out with our new car.. very very happy. Daniell front desk was wonderful with guide us to the right salesman.

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    18 days ago

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    7 months ago

    Very helpful, Great service. They need an additional location in East Broward county !

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    3 years ago

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    Page 1 of 13

    Ask the Community - JM Lexus

    I was just gifted a 2019 NX300. I cannot open the gas cap can I come to you for help. Will be using you for service now.?

    Huh? Really? Go to service

    View All 2 Questions

    Review Highlights - JM Lexus

    Purchasing a vehicle with JM Lexus was truly the easiest and best car buying experience I have ever had.

    Mentioned in 16 reviews

    Read more highlights

    Lou Bachrodt Chevrolet

    Lou Bachrodt Chevrolet

    2.0
    (212 reviews)

    The Best Car-Buying Experience We've Ever Had!…read more We recently purchased a vehicle from Lou Bachrodt Pompano Beach Chevrolet and I can honestly say this was the greatest car-buying experience we've ever had. Our sales consultant, Rory, was absolutely fantastic. He was professional, patient, knowledgeable, and, most importantly, he actually listened to what we were looking for.. Bill in the finance department was also an incredible asset to the dealership. He thoroughly explained every step of the financing process, answered all of our questions, and worked hard to find us the best available rate. Everyone we encountered at the dealership was friendly and welcoming. The quality of their vehicles is excellent, and they have a great variety of quality used cars on the lot. If you don't see exactly what you're looking for, they will more than likely be able to source the right vehicle for you in a timely manner. We are extremely happy with the vehicle we purchased. Even though it's a used vehicle, it looks and feels like a brand-new vehicle! I highly recommend Lou Bachrodt Automotive Group, and I especially recommend Rory. If you're in the market for a vehicle, ask for Rory when you walk through the door -- you will not be disappointed! Thank you to Hugh's team and especially Rory and Bill, for making what could have been a stressful experience such a positive and seemless experience!

    The moment the sale was completed, accountability disappeared…read more I spent approximately five and a half hours at Lou Bachrodt Chevrolet Pompano Beach purchasing a used 2026 Volkswagen Atlas. The experience during the sale was initially pleasant, which makes everything that followed even more disappointing. Before leaving the dealership, I specifically pointed out a white substance or heavy residue embedded around the second-row climate-control panel. My salesperson, Jayden Francis, returned the vehicle to detailing for another attempt to clean it. The dealership's detailers could not remove it. I was then told that I might try using an acid or similar product myself. That suggestion alone was astonishing. I had just purchased a 2026 vehicle and was being encouraged to experiment with a harsh chemical because the dealership's own employees could not restore the interior panel. When I got home and properly examined the vehicle, I discovered that the condition was not merely cosmetic. The climate-control buttons were stuck or partially depressed and caused the system to increase and decrease settings without user input. Both rear USB-C ports were completely nonfunctional. The 115-volt outlet was inaccessible because its panel would not properly open. I notified the dealership immediately. My detailed email explained that the condition existed before delivery, was raised before I left, and had already been the subject of an unsuccessful detailing attempt. Rather than receiving a telephone call or substantive written response from an authorized manager, I was told that this was a service-related issue. That is an evasion, not a resolution. Of course a technician may need to diagnose the components. The actual dispute, however, concerns why the dealership delivered a vehicle with a condition it knew existed, who will authorize and pay for the complete correction, whether the contaminated trim will be replaced, and what transportation will be provided while the vehicle is unavailable. Those are sales and management decisions. The closing documents created an additional nightmare. The finance manager offered to place my documents on a USB drive rather than print them. I accepted. The drive displayed 15 filenames, but numerous files were unusable or empty. The dealership later emailed two PDF packets, but those packets included only a limited selection of the documents and did not reproduce most of the USB directory. Among the documents I did not receive in usable form were the final Buyers Guide, Buyer's Order, We Owe form, separately identified arbitration addendum, privacy notice, insurance affidavit, payoff authorization, and other transaction records. The documents that were supplied then raised even more questions. My installment contract requires 77 monthly payments, but the separate $1,200 GAP document says the finance and GAP terms are 72 months. The available papers also show different vehicle and cash-price figures that I cannot completely reconcile without the missing Buyer's Order. There were other issues too. The vehicle had pre-existing bumper scratches. A $250 repaint arrangement was discussed before I left, although I believe the dealership should have covered the entire repair. The vehicle came without floor mats, without a physical owner's manual, and with only one key. I am not claiming that every employee intentionally caused these problems. I am describing the result: a recently purchased vehicle with immediately discovered functional defects, incomplete and unusable transaction records, inconsistent contractual terms, and management personnel who have not provided a complete response. Lou Bachrodt Chevrolet was very efficient when it wanted my signature. It has been remarkably inefficient when asked to stand behind the vehicle and explain the paperwork. I strongly recommend that prospective buyers independently inspect every feature before signing, demand printed copies of every document, compare the term of every optional product against the financing term, and refuse to leave until every promise is written into the Buyer's Order or We Owe form. Based on my experience, I would not purchase another vehicle from this dealership.

    Toyota of Coconut Creek

    Toyota of Coconut Creek

    1.9
    (612 reviews)

    Usually buying a car from a dealership is never very pleasant but since it was what I had to do, I…read morehad an open mind on the experience. To start, WALK past the vulture sales guys standing on the outside stairs. They opened the foor and I walked in to pick out my salesperson. My money, my choice! A very nice salesman approached us very politely inside and we started the process of test driving and then negotiating. I like the sales guy Jorge (KIKÉ) because he knew enough about the features of the vehicle eventhough he has just started working at the dealership 2 weeks earlier. Nice young guy who was eager but also eager to learn. Throughout the sales process, there was his boss, and his bosses boss that finally had enough power to get the deal done. This is where the process stinks but it is out of their hands. We arrived at 10am on a Friday and thankfully by 3:30, I was driving off the lot with my new car. There is way too much paperwork and time wasted from the handshake deal to writing a check and finally driving away. I was drained and a little exhausted in the end. The dealership itself is nothing fancy and there are no showroom vehicles to waste selling space. Just a large indoor office with lots of tables for negotiating and some small offices for the managers. I enjoyed the complimentary bottled water and fresh popped pop-corn. Hopefully my visits for the complimentary service will be more efficient.

    I came into this Toyota Service Center at 6:30am for my $35.55 full synthetic oil change with free…read moremulti-point inspection and fluid top off which I scheduled on their website (highly recommend scheduling online, helps with creating online record based on model and VIN#). Please bring CASH to avoid the 3% surcharge. Cristian Iral took great care of me, didnt try to upsell and made sure my visit went smoothly. I received notifications every step of the service and even a video from the technician advising me of the results from his inspection. Total time for my service: 1 hour 10 minutes Overall, the Service Center was excellent with the check-in process, best dealership oil change pricing and step-by-step notifications of my service but there are some improvements needed. The waiting room is in dire need of a remodel, it remained nearly the same as the day I first got a car serviced here (2014). They got rid of the complimentary breakfast pastries so I ended up walking to a nearby Dunkin Donuts instead of waiting in their "VIP Waiting Lounge" if I remember the sign correctly.

    Mercedes-Benz of Pompano

    Mercedes-Benz of Pompano

    2.8
    (217 reviews)

    I did not come into buy a car , but rather to leave a resume. I met with Steve, who was at the…read morefront desk.I just want you to know.He's a lovely person.He was very nice to me.Very kind told me to go next door at land rover that they were looking for a receptionist. You should be happy to have him as a sales person!!! Nancy Kelly

    **I want to save you time, so let me start by saying that this dealership has a D- rating with the…read moreBetter Business Bureau due to failing to respond to multiple complaints similar to my own. Despite this, I decided to take the risk. Here's what happened: ‼Security Red Flag: The salesman, David Rubano, requested a photo of the front and back of my credit card to his personal cell phone. Reluctance to Finalize Sale: Despite having full cash ready, they created multiple obstacles to complete the transaction. Unnecessary Deposit: They insisted on a $5,000 deposit even though I was paying in full. Poor Customer Service: The salesperson was nonchalant and unhelpful. In Detail: I went to this dealership ready to purchase a car outright with full cash. Unfortunately, the experience was far from smooth. The salesperson's request for sensitive information, the insistence on a deposit, and the overall lack of professionalism were major letdowns. I would strongly advise considering other dealerships. Final Note: I suspect the dealership might attempt to fabricate an excuse for these issues, but two things stand firm: the BBB rating and the screenshot of the salesperson's request.

    JM Lexus - car_dealers - Updated August 2026

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