Buying process is far different ... and let's preface that the unit was priced much higher than…read moreothers in market, not negotiable, and Carmax too now adds dealer prep and handling fee in the 1000 dollar range. So we found a car outside the area. We paid the have it transported here from another Carmax. We contacted a local GM dealer and found that Carmaxs Equifax reporting (versus Carfax) was incorrect and manufacturer warranty was finished. We also found the CPO on file was never paid for original dealer and thus not in effect. Urgh .... So we reach out after hours by chat to discuss cancelling and to find out the process when they were incorrect. Not to worry, the car was on a test drive and being sold today. Didn't you see the refund pending for delivery you paid ??? What ... So in effect the delivery was paid and funds received. The car was on hold and Carmax allowed another buyer to test drive and buy a unit held for transport. Then they just refund the money and fail to alert via phone and email. Wow ! Now again we were going to cancel and all is well in end. We won't likely ever consider Carmax for a buy in future however. Bad info on cars, poor hold and transport policies, and true lack of empathy around their business model and loopholes. Just another typical car dealer experience !!!

We stopped at this Carmax to check out some used cars for sale and maybe test drive one or two…read more The way it works is that you basically have a Self-Service system here. You go to the lot and you spot what car you want to test drive and they will then set you up with the test drive. I guess it's a good system if you don't see anything you like and you don't waste a salesperson time, but I thought that was kind of odd. We walked around for about 15-20 min and did not find anything that caught our eyes. But at least we now know how it works.

amazing customer service, Gil and Nat made me feel home with all of their kindness! Bought my car…read morewith 100% coverage from insurance, and really low mileage! Amazing car quality, Loved them!!

I bought a 2009 Dodge Journey In May of 2017. Everything was great until the transfer case, torque…read moreconverter and transmission all went bad on me. Also three engine mounts were broken. I have had the car not even two months. Contacted Roberto to see if he would honor the 90 days anything mechanical he said he would do for me since I was referenced by someone who is a mutual friend to him and no help. I have the car at a reputable repair shop and emailed him the estimate from the shop. Asked him if he would be willing to at least go half on the repairs with me and the answer is still no. do not go to this place or trust them. He has 4.9 stars on Facebook and google but it is all a lie. The majority of the reviews are from friends, his wife, people who live outside of the country and a bunch of people who all went to the same high school in Massachusetts

I recently purchased a 2015 VW GTI from Expert Auto Group through Auto Trader, and my experience…read morewas truly exceptional! Chad handled everything from start to finish, providing top-notch service that was both friendly and professional. Living in PA while the dealership is in FL, I was initially hesitant, but Chad and the team made me feel secure and well taken care of throughout the entire process. Chad was so accommodating and even FaceTime'd me so that I could see the car and hear it running etc. Expert Auto even took the car on my behalf to the PPI I arranged, which was a huge relief, especially when I had to set up a second inspection due to a miscommunication with the first. Sam and Chad were understanding and accommodating, which I truly appreciated. Negotiations were fair and quick, and the paperwork was a breeze. They also helped me arrange for the car to be transported up to PA from FL at a very fair price through a 3rd party that they work with. I have zero complaints and would give them more than 5 stars if I could! They're changing the game for used car sales (absolutely nothing like the stereotype), and I've already recommended them to some friends. Thanks so much again, Chad and Sam! You guys are the best! PS - I absolutely ADORE my car!!

I usually don't write negative reviews, but to save you the trouble, I can't in good faith…read morerecommend buying from this company. I tried to give it a chance, but after this encounter, I can't say they are the best to go with. If you can, it's better to just buy the vehicle straight from the maker's dealership. Instead of the whole story, I will list the pros and my story for the cons. *Pros* Fast - In and out in a few hours Friendly(ish) - Majority of the staff was welcoming *Cons* TLDR - Chad sold me a van and failed to mention all of it's multi-thousand dollar issues beforehand (check engine light came on the 2nd day after being bought!), and for some reason falsely accused me of lying on several occasions, which I considered odd as I took time out of my week trying to help us BOTH out and there is literally no reason to lie! I just wanted good service and to go on about my day! Very disappointed in how service and communication was conducted at Expert Auto Group. Summarized story: I bought a sprinter van with Chad being the one to sell it to me. Did a thorough walk-around and noticed it was pretty banged up but could possibly be fixed. Noticed light coming in through the van, and asked about it and he said it shouldn't be an issue. Bought it, then it rained a few days later and flooded a portion of the van next to the electronics I had there and almost got me ELECTROCUTED since I was near it! Confronted Chad and he insist there was no leak even though there was water in the van during our walk through before I bought it, but I thought it was something else, but then it started to click. Eventually he offered to fix it and I shopped around for days trying to look for the best price so that it wouldn't hurt any of our pockets and it was hard to get someone who could work on a van that size, so he offered to have someone he knows fix it. Dropped my van off for 4 days thinking this body shop guy is fixing the huge dent and leak spot that I've been telling Chad I can't find anyone to fix. This guy "fixes" the leak with some weird, ugly, white paste in 2 spots that of course doesn't match my van AND all the dents are still on the vehicle!!! Then Chad tells me out of nowhere it's $300 out of pocket for me! No heads up or anything on my 2hr 30min drive over here saying that I was going to pay that much, and no pictures to show what was done! I asked why this terrible job was $300 and where was the receipt and he asked me why I need a receipt.. The guy "supposedly" charged him $800 for the sloppy work and I am just supposed to believe it without an invoice or any proof. Could have just been making that number up! If he would have given me an estimate beforehand, like I gave him the courtesy of trying to find a good one for him, I would have told him I'll just buy the materials and he can cover a portion of that. Would have saved me the long drive and multiple days without a van. Plus I would have gotten some of the dents out as well for way less. Then I told him I already had to pay for a lot of damages to the vehicle after I drove it off the lot. Things he failed to mention that were busted before I bought this thing, like broken seatbelt sensor which cost $338. Also, the 2 front broken tire pressure sensors, clogged DPF filter, faulty up & downstream NOX sensors which all in total would have equaled a few THOUSAND more dollars, but my local Mercedes with ACTUAL 5 star service looked out for me and made me feel like they were actively trying to save me money with suggestions and tips! I mentioned the damages to Chad and he didn't believe me and wanted proof, yet he could not provide the proof of the $800 "roof leak fix". Then he said I did some major wiring in the van that could have caused some damage which shocked me because I was trying to figure out what he was talking about since I DIDN'T EVEN DO THAT! Just a straight lie! Anyway, now I'm down $300 more and drove home feeling conned. If 5 stars is what they wanted, it should have been a stress free buying experience!

Last week I brought my new Sierra 1500 in for its first oil change. I met with mt Service Advisor…read moreLou Redington for the first time. Lou was absolutely outstanding with our interaction from start to finish. He was professional and kept me informed as to exactly what was happening. I was in and out in a very reasonable amount of time with exceptional service. Fast forward to this past Sunday. I received a call out of the blue from my original salesman, Yad Aflalo. Yad was calling to check in with me as it was the 6 month anniversary of the purchase of me awesome truck. This is the type of customer service that sets Sheehan apart from everyone else. Thank you Yad for being so awesome. Sheehan is the only place I will ever purchase a vehicle from based on their professionalism, honesty, and integrity. Only place you should be shopping for a new vehicle. Thank you for being so awesome.

Took my father's car for it's regular service. I requested Andrea, who has been at Sheehan 8 years…read moreas my service advisor. She has been reasonable and efficient to deal with. Checked out with Tori, who is new to the dealership and far more helpful and nicer than her predecessor. Watch for service specials or coupons to lower the otherwise exorbitant price of service!

Over the past five years I have bought two cars from this dealership and not only have they both…read morebeen incredible deals, but they are quality vehicles. Howard the owner and his wife Sylvie are super sweet and make the experience so easy. They also do in house financing which was very helpful. After trying several dealerships, we don't go anywhere else.

Had a great experience, highly recommended. Very straightforward, reasonable price, and very…read morefriendly. I put a deposit from out of state, Howard held the car as promised even with multiple additional buyers, and everything was exactly as described. Bought the car, of course. Ended up hanging around talking for a couple hours. Definitely happy and will go back next time.

Thank you Matt for the quick easy process! Been going to him for years and nothing but excellent…read moreservice

Quality cars, knowledge and smooth transaction. Answered all of my questions, returned all my calls…read moreand emails the same day. Had my car bought and Matt took care of the shipping all in a week. Matt is heads above the rest when it comes to customer service. A+A+A+

Chris shipped yet another truck for me, this is maybe the 4th or 5th car he ships for me now. He's…read morecome through when others can't and his service is next to none. Safe to say he's my go-to at this point and I'm glad I get to count on him to ship my cars. 10/10.

Christian at Supreme Auto Imports was as solid as I have ever experienced. I bought a BMW wagon on…read moreBaT from him. He slapped worthy tires and wheels on it free, and sent the car from Fla. to RI for a song. He was super responsive the entire time. I give him the highest marks for a quality product and old school customer service. A+++

Phil Smith Kia is the only way to buy a KIA. With a quick phone call, my son reached David…read moreHoover,Kia director. David confirmed the car my son wanted was on the lot and David could meet us at his location Phil Smith KIA in Lighthouse Point. Sure enough, he met us at the door and talked about each other's expectations and possibilities. My son said he had a price in mind and needed to know,without resorting to intense negotiations, that it was possible. David introduced him to a soft spoken, experienced sales rep, John Gutierrez, who offered great advice on the Sportage EX. John, was so helpful. He showed us cars , took us for test drives, and explained all the details to drive off the lot comfortably and safely David came back into the office. He and my son found their fair price, shook hands, and without any intense dialog, just calm dialog, my son had his new Kia Sportage EX. We'd spent a week trying to purchase this car at other Kia dealerships and had to walk away. My son had done his homework, checked auto trader and knew his starting price.David closed the deal. We met the finance manager who made financing simple, and my son drove off in his new car. No hidden fees, a fair price, the car he wanted, and great experience .

I've brought my vehicle in three separate times for the same issue with the control module and…read moreelectronics, and the problem still has not been resolved. On top of that, I've already paid out of pocket for a new battery and an oil change while trying to deal with this ongoing issue. Instead of fixing the problem, I was asked about putting a down payment on another vehicle. I am not interested in buying another car--I need the one I purchased in August to be safe and reliable. At this point, I'm extremely frustrated. The vehicle has ongoing issues and I'm not getting real answers or a solution. I expected accountability and proper service, not to be pushed toward another purchase. I would like a clear diagnosis and a real fix. I REPEATED MYSELF SEVERAL TIMES..I NEED HELP.. CAR IS NOT SAFE.. THEY DID NOT ASK 1 QUESTION OR EVEN ASK SOMEONE TO LOOK AT MY CAR.. THEY TRIED SELLING ME SOMETHING N ASKED ME FOR 1000$ ... I DIDN'T COME TO GET A CAR I CAME FOR A SOLUTION FOR THE PIECE OF CRAP THEY SOLD MEEEEE ALREADY. I WROTE ALL THIS TO SAY. THEY COULD GIVE 2 FUCKS IF YOU ARE SAFE OR NOT