Buying process is far different ... and let's preface that the unit was priced much higher than others in market, not negotiable, and Carmax too now adds dealer prep and handling fee in the 1000 dollar range. So we found a car outside the area. We paid the have it transported here from another Carmax. We contacted a local GM dealer and found that Carmaxs Equifax reporting (versus Carfax) was incorrect and manufacturer warranty was finished. We also found the CPO on file was never paid for original dealer and thus not in effect. Urgh .... So we reach out after hours by chat to discuss cancelling and to find out the process when they were incorrect. Not to worry, the car was on a test drive and being sold today. Didn't you see the refund pending for delivery you paid ??? What ... So in effect the delivery was paid and funds received. The car was on hold and Carmax allowed another buyer to test drive and buy a unit held for transport. Then they just refund the money and fail to alert via phone and email. Wow ! Now again we were going to cancel and all is well in end. We won't likely ever consider Carmax for a buy in future however. Bad info on cars, poor hold and transport policies, and true lack of empathy around their business model and loopholes. Just another typical car dealer experience !!! read more

CarMax - Used Car Dealers Near Me - Pompano Beach, Florida

We stopped at this Carmax to check out some used cars for sale and maybe test drive one or two. The way it works is that you basically have a Self-Service system here. You go to the lot and you spot what car you want to test drive and they will then set you up with the test drive. I guess it's a good system if you don't see anything you like and you don't waste a salesperson time, but I thought that was kind of odd. We walked around for about 15-20 min and did not find anything that caught our eyes. But at least we now know how it works. read more

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This was an amazing experience. It was also my first time coming to CarMax. The place is huge and they have a big friendly staff. It was really easy to get here and the entrance in and out were very accessible. It is a very large location and I was surprised at just how big it was. We were immeditey greet at the door when we told them we were interested to get a price on a car. They took the car to their shop where thay have an appraiser examine it. I was told that the process would take about 30 minutes to complete. I sat down in their very sapcious lounge area and after 20 minutes they were able to give me a quote. They obviously have a huge car inventory too and it seems that many people there were in the process of purchasing a car. Overall, it was a fine experience and will feel very comfortable if I need to use their services again. KUDOs to the team at CarMax read more

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Took my car there to sell it. He came back with the check engine light was on so they will give me less. I took my car to Mercedes of Coconut Creek to have it checked over again since it was just there for service, the tech could find nothing wrong. Carmax tried to screw us over! read more

Service center customer service is a joke. Not to mention a simple oil change went from $40 to $80. When I look at the itemized bill....its literally an additional $40 just for labor! What?! They need to work on paying their employees better wages rather than passing off to the customers. Doubling the cost for the exact same easiest service they can provide is just price gouging at its finest. read more

Stop in and be out in about 45 minutes and get your car appraised. This particular store didn't have many units to consider buying but the staff was friendly and professional. read more

Jamal sold my daughter a bad car. It has been in the repair shop at Car Max for the past 30 days and it still has the same issues it went into the shop with. The AC is still not working and the steering wheel is still not turning properly. Car Max you are not fixing the car properly. Please give my daughter a better car or refund us our money. This is poor business on your part. Please fix this read more

JJ was so rude and mean to me he treated me like a child. He did not treat me like a fair customer. He stereotype me and he was extremely passive aggressive and snarky and told me I cannot leave the dealership with any car unless I had 4500 to put down. do not go here if you want to spend your money with good credible people. read more

I bought a 2019 Cadillac Escalade from CarMax. The sales rep, Jimmy Fields, was helpful and positive throughout the process. He addressed paint imperfections and scratches before the purchase. However, after taking the vehicle home, my mechanic found several issues. CarMax fixed the paint, replaced two rims and shocks, and addressed problems with the side panel, seat, and rear passenger door. Despite my concerns, they allowed me to take the vehicle back. luckily I had a separate vehicle to help them focus on the issues. I hoped they'd resolve them, but the manager never contacted me about my concerns. Things worsened when the vehicle broke down due to engine problems. CarMax arranged for a towing company, but they towed it incorrectly, potentially causing further issues. I contacted both the towing company and my sales rep, but no one followed up. The repair representative did his best, but it looks like management prioritized saving money over customer satisfaction. After getting the vehicle the service rep was not in town no one in management came out to talk to me about the experience, and the young lady that gave me my vehicle had no idea what was going on. I quickly noticed the vehicle doesn't drive straight. I'll have to take it to a separate shop to fix these issues, which I shouldn't have to do after buying from a "reputable" dealer. I appreciate the sales rep's assistance during the purchase, but the overall experience with the vehicle and the lack of follow-up have been disappointing. I expected better quality control and customer service from CarMax, and this experience has left me questioning their commitment to customer satisfaction. I'm happy to change the 2 star to a 5 star if anyone in management can reach out to me. read more

Terrible service department. Service manager seems to be not concerned about customer problems.

Sold my older, totally reliable car to them. They quickly got a replacement title. We're professionals. read more

Watch out, these people are professional scam artists. They are dishonest and unknowledgeable about the very cars in their own lot. The cars so not get looked over well, they wait until your 30 days is up and then you are stuck in your contract. Luckily I put up enough of a fight that I was able to cancel and that is the only thing I am Thankful for. I will never give my business to Carmax ever again, I will never trust that company again. Beware for your own sake and your pockets sake. read more

Great service, friendly people felt confident. Suave and smooth experience. Thank you

I just had the most amaZing experience at CarMax!!!! I highly recommend anyone selling or buying to come "IN"..... NO HASSLE!!! 1-2-3 Bam!!! A big shout out to "Mike".....he's very Professional- calm & efficient!!! read more

CarMax - Used Car Dealers Near Me - Pompano Beach, Florida

CarMax wasted countless hours of many people. CarMax gave me an offer online - TWICE - after my telling them that the car I wanted to sell was a lease from Hyundai. They made an appointment for me to go to the local location. They completed the appraisal, all to then have the receptionist tell me that CarMax won't buy from Hyundai. I got a sorry assed apology from the receptionist. Very bad business. I asked why so much time was wasted, why the CarMax website allowed the appraisal, why it made an appointment, why they inspected the car onsite????? "I'm so sorry sir, that should not have happened." Gee thanks. read more

I went in to get an appraisal on my 2020 Jeep Wrangler Freedom Edition and was offered over $15,000 less than KBB value for a trade in, even though the vehicle has low miles, and is in very good condition. I am pretty sure by the features listed on my quote, that they did not run the VIN to see what packages my vehicle had. I would recommend Autonation in Margate; they offered me a fair price for my vehicle. read more

Really unpleasant experience. After a rude approach for the Sales representative and 1h waiting for a quotation to sell my car I was sure that this is no the place to do business with. At the end I sold it in Carvana. Better price, faster and professional process. The used car buying and selling business is evolving and it is clear that carmax is not. read more

I bought and sold four cars and always positive experience. The salesman however was begging me to buy a warranty which I repeatedly Refused. This was May; since then I have been bombarded with phone calls; both home and cell and emails to extend my warranty. I have hit the appropriate number to be removed from their list many times. I think it makes them call more. I am on the no call list but it doesn't help. If you buy a car from them don't give them any phone number and don't believe them when they say they don't sell the number read more

PLEASE READ. When you sell your car to CarMax they offer you way to low of a price they are a rip off! If you want to sell your car for more money give me a call and I will Offer you much more! Cash or I will deposit into your bank what ever makes you comfortable. Quick & easy. Give me a call (443) 699-985 nine GodBless read more

I went in to get an appraisal for my brand new 2023 truck and they basically said I'm going to get crushed by them and offered nothing. He said he didn't want to waste my time as it would take him 30 minutes to run the numbers. Bad customer service and laziness to not even check. read more

On Nov. 2, 2022, I purchased a 2020 CX-5 from the CarMax on Sample road in Pompano Beach, Florida. My sales consultant was Joe Rodrigues. During the purchase process, Joe asked if I currently had the MaxCare plan on my current vehicle, to which I told him I did not. I informed him that I never purchase the extended warranties on any of my vehicles, as I do a significant amount of research on reliability before making a decision on a vehicle. He asked again if I wanted it on this car because it covers all major systems. I told him no again and that I'd be willing to roll the dice and take the risk. From there we soon began to e-sign the documents. He had me sign on his computer once with the mouse, then he somehow stored my signature into the computer. He went down, page by page, explaining the documents and then he would add my signature to the bottom. Never once did I hear him mention or reference the MaxCare warranty. After the purchase was finalized and I returned home, I reviewed some of my documents and discovered the MaxCare was added to my contract. On the bottom of the MaxCare contract, I saw my E-signature, the same one that I saw Joe store into the computer. At this point I released Joe forged my signature to include the MaxCare into the purchase agreement. If you purchase from CarMax, I would AVOID Joe Rodrigues at all costs. He is untrustworthy and a stain to CarMax's reputation of transparency in car sales. read more

I was at this location and it was the strangest car buying experience ever. Only one person greeted me and that was Stefanie. She informed me how the car lot was arranged and told me to find her if I needed help. I walked around the lot and found two cars I was interested in. So I headed inside to get Stefanie to help me but she was seated with a couple of other shoppers. I tried to make eye contact with some of the other salesmen and none of them asked if I had questions. I stood around for a few minutes before I just headed to my car and left. Thanks Stefanie I may come back to shop with you. read more

First and more than likely last time purchasing from CarMax. I went to purchase a vehicle and after I narrowed my options I landed on a Mitsubishi. When we discussed finances, I was giving 5%+ APR, now someone with over 770 credit score and a debt to income ratio of 20%; should receive a better rate; but I was told that if I find another financial institution that offers a better rate then they are able to use it within 5 days. As we were purchasing the vehicle, their system went offline, which I understand you cannot control it, but it extended my stay for about 6 hours in the dealership. After the system came back online, we signed the documents and I was on my way. I found a better annual percentage rate with Bank of America and brought it to their attention, so we had to return the car to purchase it again...I would say hmmm 2 more hours. Finally, everything was right, I had the vehicle I wanted with the rate I was supposed to receive and I thought it was the end of it. I thought wrong....within two weeks, the car wouldn't start and we noticed the tires had barely any thread to them. We took it to our mechanic and luckily for us the battery was near dead, but tires had to get replaced. I called CarMax and they were able to change the battery and tires, but found an issue with the brakes, which they fixed. So overall, how could you say a car that's "CarMax certified", without reviewing the life of the battery, thread on the tires and brakes?? Lastly, if you do plan on purchasing a vehicle, DO YOURSELF A FAVOR AND FIND A FINANCIAL INSTITUTION BEFORE STOPPING BY. KEEP IN MIND MORE THAN LIKELY A CREDIT UNION WOULD PROVIDE YOU WITH A LOWER RATE THAN A FINANCIAL INSTITUTION. read more

I appraised my car to sell a few months ago, got a fair offer, it was thoroughly inspected by about 4 people as I was able to observe it. Car runs well and no issues, clean title, original owner etc. Only problem was I had to leave town and my car title was also out of town, I decided to come back again with this time I was prepared with everything I needed to sell the car. Obviously the market changes and I thought I might get a lower offer this time, but I already knew from other sources what the market value was. The rep comes out with an appraisal that was thousands less than before, but he didnt know I had the original appraisal with me. The new inspector wrote up that the car frame was bad, and I garage the car when I go away and nothing changed at all. It was made up so that I get a low appraisal value. The rep was very cold afterwards, and wasnt even interested in continuing the conversation. I walked out disappointed but moreso because I now wonder how honest they are. I would have gladly spoken to a manager, or asked for another inspection but they really dont care. read more

Can't figure out how to give negative stars. Experience with service center was HORRIFIC. No one cares or even pretends to. Stay Away. read more

Bullshittt the have overpriced car but the won't pay a fair amount for your car honestly don't even waste your time there tryna give me less than 2k for my 2017 car hell no and as I was there waiting for like an Hour I saw the disappointment on other people that were there for the same so definitely no ! read more

After dealing with a local Car Dealership BS, I went to CarMax in Pompano Beach. I worked with Jimmy and it was one of my best car buying experiences .. I have bought a lot of vehicles over my lifetime. Thanks Jimmy! read more

The most horrendous Customer Service ever.. I bought a car from that place carmax pompano beach Florida..the financial for that car rate was to higher 24% ..I pay and pay the balance never going down....they don't care about customer. They are completely Scammers. read more

After trying to buy a Mazda at a traditional dealer and going through the usual dealer fee bs and license plate bs I stopped at CarMax. Alabama was my sales rep. Showed me a clean Mazda3 with all the options I wanted. Price was good, passed on warranty, out the door in 1 hour. Have the car about 3 years already and no problems. I don't believe I could go back to a traditional dealership again. It steals a part of your soul. Kudos to CarMax read more

After going to another place to sell my vehicle and getting completely insulted, we went home and did some research. CarMax's online offer was spot on to what the Blue Book Value stated. We made an appointment, were greeted kindly, and within 30ish minutes, they offered me the online offer, and I had a check within 20 minutes. No haggling, no dishonesty- I got a fair, reasonable offer for my car. I don't plan on selling more cars soon, but I will tell friends and family to research and go to CarMax. read more

This place is terrible I purchased two cars from them and referred 2 more people and when I asked them for a referral reward they told me they do not award any referrals!! So that will be the last time I do any business with them!! Oh and did I mention the customer service? It is terrible!!! read more

DONT WASTE YOUR TIME!!! came here to car shop. I was recently in an accident and in need of a car. My father said he has bought three cars from them. When i walk in they say you can look on the lot. Not many cars I cared for but one that I was interested in so i asked to test drive. I was told the car was reserved without him even looking at a computer yet still needs to" check "the system first then comes back and says it's reserved and someone had already started the payment process on that car. instead of the SALESman selling me a different car he tells me that I can go online find cars in the area, even to Naples and that I can get the car shipped to their location. Hands me his business card and that's it. He didn't bring me over to a computer and look at similar options or find a car that I might want. I mean, do they not get commissions?! Are you that lazy that i should do all the work and then give you the sale? and a week later the car that was reserved and already started in the payment process that somebody was going to come in to buy that day. It is still on the lot but guess who isn't coming to test drive it? ME because i'm busy zipping around in my 2024 Mustang from Autonation Margate!!! BEST CUSTOMER SERVICE compared to how I was treated at this Carmax Pompano location! Prices aren't the best either got a better deal and financing rates on a BRAND NEW CAR which will save you money then getting some lemon from here for the same price out the door! Maybe your sales people can actually sell some cars instead of standing around looking MISERABLE and brushing me off. People say A LOT of not so nice things about used car salesmen but no need to live up to those stereotypes maybe you judged me when I first walked in seemed to me you were more concerned with appearances and your prejudice couldn't allow you to actual do your job and SELL ME A CAR! read more

I have now purchased three vehicles from CarMax, two of which have been at this location. First thing's first: are you getting an amazing, jaw-dropping deal? No, you aren't (let's be real, you're most likely not getting that anywhere)... but you're definitely not getting swindled either. At the very least, you know what you're getting into, and the prices are marked in line with what Kelly Blue Book lists for used vehicles. It's a transparent process that I appreciate, especially considering the bait and switch tactics I've experienced at other used car dealerships (I'm looking at you, Al Hendrickson Toyota). For my latest trips here, I sold my 2010 Toyota Prius to CarMax, and purchased a 2013 Honda Accord Coupe. Two and a half years ago, I bought the Prius from the Fort Lauderdale CarMax, and purchased the extended warranty on the vehicle. So upon selling my car here, not only did I get a decent appraisal on my vehicle (it was actually a couple hundred more than I anticipated by looking at the KBB used car values ahead of time), but they also gave me a prorated refund on the portion of the extended warranty I didn't use. That amount was also higher than expected, which in turn meant more money I could then put as a down payment on my new car. For any appraisal, CarMax gives you a week to decide. In that time, you can take that appraisal elsewhere, and many places will match (or say they'll beat) CarMax (although, for the record, Al Hendrickson told me that, then snuck into the paperwork that they'd actually give me $2,000 less... so, like I said, watch out for the bait and switch). Originally, I had done an online vehicle transfer request, bringing a Hyundai Sonata down from the Orlando CarMax to this location. Andre was my assigned sales associate, who did a great job of keeping in touch with me throughout the process. Because my Prius was actually at CarMax for service, I couldn't commit to the Sonata right away since I obviously needed an appraisal first on my car. Andre held the car for me until the work on the Prius was finished. During my test drive of the Sonata, however, I heard a noise that I said I wanted to be checked on before I agreed to buy the car. The very next day, Andre called me and told me it wasn't going to be a quick fix, and said he wouldn't want me to buy the car only to then not have it for a couple weeks because it would be in the shop. I appreciated his honesty, so he said he'd look into a few other vehicles that met my qualifications. I ended up finding the Honda on the CarMax site (it was at their Fort Myers store) and sending him the link, so he put in a transfer request for me. Of course I fell in love with the Accord. So much so that a few tiny (but easily fixable) flaws managed to get overlooked since I was so excited about the car. Thankfully Andre agreed that these things (small scratches, busted fog light, small windshield chip) should be fixed by CarMax. He's been remarkably patient with me. Two examples: 1) the day I bought the car, I had to return to the dealership THREE TIMES since I kept forgetting stuff... first, forgot to bring the second key for my car... then forgot my seatbelt cushion in the Prius (he went out and got it for me)... and that night I remembered I left my CDs in the CD changer... and 2) I've texted him endlessly asking various questions, including about the extended warranty. I had originally opted to not purchase the warranty, since my last Accord never had anything wrong with it (before it was totaled due to some jerk in Miami, but hey, I'm not bitter about that at all... ahem). However, I decided afterward that I intend to keep this car for a good long while, and it would be better to finance the warranty than risk having to pay potentially huge repair costs upfront down the line. So back to CarMax I went, again. I'm amazed he's not super sick of me yet! In fact, he's been awesome to deal with from start to finish. He even offered to take pictures of me with my old and new cars, and put a pretty yellow bow on my car for added effect! I've worked with many a CarMax associate over the years, but Andre has definitely been the best. No dealership is perfect, and there's always an inherent risk when you buy a used car that might slip by an appraiser. For that reason, I'd definitely suggest purchasing the CarMax extended warranty for peace of mind alone. But all in all, I feel you get a good experience without any high-pressure sales pitches. read more

CarMax - My new car, complete with a bow! (You don't get to keep it though, so don't get any ideas, haha) - Used Car Dealers Near Me - Pompano Beach, Florida

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Having purchased many cars through CarMax over the years I wanted to acknowledge the outstanding customer service and satisfaction provided by Mike Kelly, Peter Bassel and Jason Tanner in Service. These gentlemen provided me with all of the information that was needed to make a wise decision in trading in my car and purchasing a newer one. Their professional and patient service will keep me coming back. Their expertise and professionalism guided me in 100% satisfaction with my experience from start to finish. Even after the purchase when I needed to return to tie up a few loose ends, I was given their undivided attention and prompt service. I will continue to shop at CarMax and highly recommend Peter Bassel,Mike Kelly and Tanner to anyone looking to trade in and/or buy a different vehicle. What a pleasant and stree-free experience! read more

I'm still pretty much disbelieving. We had a used car that I was going to give away because it had one significant body issue that would be expensive to fix. my wife wanted to contact Carmax. She gave them all the information and they offered her the average NADA wholesale price. I told her she could take it there, and when they changed the price on her, she could bring it back. She got there, they inspected it, and they offered her the same price. I brought the title, fully expecting that by the time I got there, they would've dropped the price. But there were no issues and we had a check in 45 minutes. Easy, quick and fair. read more

please visit somewhere else if interested in selling your vehicles they will tried an deceptive tactic to lower the actual price

Worst car dealing experience I've ever had. This place is complete highway robbery. A bunch of scam artists no doubt about it. I've never been so insulted in my life. I would never recommend going to Carmax. read more

Where do i start. this is the worst place you could possibly make a car deal with. they will ignore your calls so you are out of the grace period to get your money back if there is a problem with the car. horrible business tactics are run here to keep your money when the car breaks down and it was brand new!!!!!!how do you ignore calls for 2 weeks and just happen to get back right before the window? i'm appalled by the customer service here. or lack there of. they only want your money. do not go here read more

This car dealership's service center is a complete joke. Brought my brand new used car to them as it was still under warranty for them to fix. I had to call them two times a day for two weeks for them to even look at it. it took them around 2.5 months to actually fix it and I had to get loaner cars on two separate occasions. I work overtime and run two businesses. Ended up returning my loaner late due to not being available Monday-Friday before 5pm as again I work but they impounded my VW without establishing contact with me after "fixing" it. It is still broken and unsafe to drive. Totally separate issue now with the accelerator. Scam artists would advise avoiding like the plague. Can't image how sleazy the salespeople are with the mechanics and service center being such lowlifes. read more

Absolutely incredible customer service. They honor what they say. I will definitely refer and or buy again if I need a car. Transaction was easy. Return policy was easy. Exactly as they said when I bought the car. Very impressed read more