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    JM Lexus

    3.2 (470 reviews)
    Closed 9:00 am - 8:00 pm
    Updated over 3 months ago

    Services - JM Lexus

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    Missing felt insert

    I recently purchased a certified pre-owned ES350. I was skeptical of the 'no dealer fee' pricing policy they advertised, but was impressed to find out that it actually was straight forward. When I bought the car the JM sales guy, Alex, agreed to take care of a few minor items that needed attention and added them to the sales agreement. One of the items was replacing the felt insert in the bottom of a back door handle that was just missing. It was quite obvious and noticeable, so I was a little surprised that they missed it and put the car on the line for sale without taking care of it. I actually thought it was kind of embarrassing for them. I dropped the car off a week or so later for them to take care of the items we had discussed and they agreed to take care of. Everything they fixed looked great. However when I got on the highway going home I noticed the vibration from the front wheels was still there, so there was still an issue with front wheel balance that I had exchanged emails with Alex about. Then when I got home I realized that the felt insert for the rear door handle was still missing. I asked Alex about this and was told that he could order the part for me.. at a cost of $11.00 I questioned him about charging me for a part that he said he would get for me as part of our deal when I bought the car. He told me I would have to pay for it, blatantly reneging on our agreement. I was utterly flabbergasted with the lack of integrity, amazed that he wouldn't honor the deal we made, and couldn't believe he would alienated a new customer.. for an $11.00 part!! As I told Alex, that has to be the single worst business decision I've ever seen someone make! Not to mention he completely torpedoed the trust and respect that I had for him, and in turn the JM dealership. It obviously wasn't about the money.. but a matter of principle! Whether it was an $11 part, or an $1100 part, if you commit to getting one for a customer.. you really need to honor that commitment. After several contentious emails he relented and agreed to send me the part. It took a few weeks, and for some reason it didn't show up a couple times after it was supposedly mailed out, but I eventually got it. I also asked him about the front tire balance. He sent me a copy of an internal work order showing that it had (supposedly) been done as part of the certified pre-owned process, and told me I could drop it off to have the balance checked but I would be charged for any work that was done. He was adamant that the tires were not out of balance.. because his internal documents said so. Forget the pesky little detail.. that there was a vibration in the car. It must be ok since his paperwork said so. Maybe it was a figment of my imagination. I was tired of dealing with him, and quite frankly the bullsh*t and aggravation.. so I took the car to a local tire shop and had the front tires balanced. The problem (that Alex insisted I didn't have) was solved, the vibration was gone. $100 out of my pocket. I emailed that info to Alex, he said it was "terrific". Bottom line.. Alex / JM reneged on their agreement to replace a missing $11.00 part. For that and $100.00 worth of tire balancing (that Alex / JM insisted had been correctly done and therefore was unnecessary) this dealership lost my trust.. and my business. Well done Alex, very impressive!! Great reflection of JM! Alex and several other JM staff members told me multiple times about what great friends they were going to be. They'd definitely be keeping in touch, I'd be inundated with their calls and emails. Well that didn't happen either. I had to contact upper management and go through their finance people to get the info on extended warrantees that Alex was supposed to send me. And surprisingly enough, I never got the customer satisfaction survey either. Maybe if you don't send one to anyone that may have a had less than 5 star experience, you get more 5 star ratings?

    2025 RX350
    Mariah M.

    POV: It's a December to Remember! Thank you @jmlexusfl Reggie Leo was a pleasure to work with! He made the whole process as easy as pie! This is definitely a #DecemberToRemember #LookAtMyLexus 2025 RX350 her name is Frisky #OnlyGodCanDoIt #JMLexus #2025 #RX350 #Lexus #LexusLove #NewCar #BeyondThankful #LexusFamily #ToyotaFamily #JDM #ThankYouGod #TisTheSeason #TeamMiMi #MiMiMilitary

    Just bought my second SUV RX350 from JM Lexus, before I made the Decision, I did shop online and checked out with Lexus of N Miami, I realized the transaction and process is much more smooth with Dan Philips /JM Lexus, plus prices is also a bit cheaper, Dan did a great jobs assisted me the whole way

    My new Camry so beautiful.

    The most amazing dale Salesman , Max Bayard is top notch , he has everything ready , guide us through all the paperwork. Took care of everything to make it easy and hassle free., we drove out with our new car.. very very happy. Daniell front desk was wonderful with guide us to the right salesman.

    Waiting area
    Iris G.

    Called early Saturday afternoon and spoke to Enrique in service. He was personable, friendly and direct with providing options to replace four tires. I shared I would need a loaner, and that they could make it happen immediately. I was thrilled. They mentioned this service would take 2 - 3 hours and thought this would be great to have the car back Monday. You can't miss it on Sample Road and pulling into the service area, looked grand, clean and welcoming. I was welcomed immediately at the service bay and my car was checked in. I was guided to the guest area to sit and wait to be called. After waiting 40 minutes, I went around to the front to ask for an update on Xavier. He was at lunch and nobody mentioned that upon my arrival or offered another consultant to help. After 10 more minutes, I was greeted by Chico who kindly sat me at his area, and spent a minute to collect my license, car insurance card and credit card to process the loaner. I was asked to wait again in the seating area while someone would call me again for a loaner. I'm at 10min it's of waiting again without an update. Will update review again along this experience...alright. There's a team member who goes to a queue with folders containing the guests cards - they're picked up and informed the loaner is in process and about 2 minutes from that notification you're escorted to walk around the loaner, sign off and go on your way. It's Tuesday middle of the day and called JM. After speaking with Xavier, he shared the car is in the queue and still hasn't been started as they prioritize guests waiting and had to clear their backlog of cars from the weekend. It feels a bit of bait and switch - starting the experience on a high and then dwindle as the experience continues. I'm surprised as my first impression was really high. On Thursday, I received a voicemail while at work from Matt O'Brien, a customer service manager after he read this review. I left him a voicemail and look forward to the conversation. Shortly thereafter, Xavier left a voicemail sharing the car was ready. Upon my drive back home from work, I went by. It was pretty empty (near close time), Xavier was quick and helpful. Paid and picked up car.

    Lexus IS 350 F Sport

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    2 years ago

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    1 year ago

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    Brianna

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    1 year ago

    Joe in service was great. Lovely /accommodating/knowledgeable. Just the nicest. Highly recommend .

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    4 years ago

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    2 years ago

    Jm is the only Lexus dealer I love to deal with. Carlos Nunez in service is the best!

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    1 year ago

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    6 years ago

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    5 years ago

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    8 years ago

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    JM M.

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    2 years ago

    Bought a used car. It was detailed and like new. Salesman was great and no dealer fees. would definitely use again for a used car.

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    Brianna

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    2 years ago

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    3 years ago

    Good service, no hard sell. Like most people I'm no a fan of car dealers. However, I'll be purchasing my next car from JM Lexus too.

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    3 years ago

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    2 years ago

    Everything went perfect, I could not ask for any better service. Chris is honest and kind.

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    3 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    9 years ago

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    Page 2 of 12

    Ask the Community - JM Lexus

    I was just gifted a 2019 NX300. I cannot open the gas cap can I come to you for help. Will be using you for service now.?

    Huh? Really? Go to service

    View All 2 Questions

    Review Highlights - JM Lexus

    Purchasing a vehicle with JM Lexus was truly the easiest and best car buying experience I have ever had.

    Mentioned in 16 reviews

    Read more highlights

    Lou Bachrodt Chevrolet

    Lou Bachrodt Chevrolet

    (204 reviews)

    Buying my truck here was a great experience so I brought it back for its first complimentary…read moreservice oil change and tire rotation. Ethan was great. They even set me up with an Uber ride so I didn't have to sit and wait. Very happy with my experience and service here!

    I purchased two commercial trucks from this dealership for my delivery and logistics business,…read moreincluding plans to expand into disaster relief work during Hurricanes Helene and Milton. What followed was a pattern of broken promises, unresolved mechanical issues, and misleading information that caused serious harm to my business. Multiple unauthorized credit inquiries were run. I was promised these vehicles could later be traded for cargo vans or hotshot trucks, and that commitment was later abandoned. I was repeatedly told my truck had been "fixed." In reality, many problems were never resolved. I have uploaded video evidence showing the truck failing to start, despite being cleared for service. I was also told the hazard lights were on during testing -- video proves they were not. Service records list mileage that does not match the actual odometer at the time. Because of these ongoing failures, my trucks were unreliable for contracted work. I lost income, contracts, and credibility with clients as a result. Instead of supporting a long-term commercial customer, I was left dealing with excuses, shifting explanations, and unreliable equipment. This experience caused significant financial and professional damage. I am sharing this so other business owners understand the risks. Document everything and do not rely on verbal assurances. Edit 2.7.2026: For transparency, I have linked a video documentation on YouTube showing the vehicle failing to start after being represented as repaired: https://youtu.be/uQbrQ8NwrCE This matter is currently being handled through formel legal and regulatory processes, including manufacturer dispute and legal review. I was previously represented by counsel and am now working with new counsel, Matthew M. Fischer, P.A. who is preparing a new action. My attorneys will be in touch.

    Toyota of Coconut Creek - Toyota of Coconut Creek Logo

    Toyota of Coconut Creek

    (606 reviews)

    I recently had the pleasure of working with Erik, the Sales Director at Al Hendrickson Toyota, and…read morethe experience was truly exceptional--the best interaction I've ever had with any dealership...and I've been in touch with a number of them. From the first time I met Erik, he demonstrated an unparalleled level of professionalism and efficiency. His response time was very quick, which is a huge relief when you're navigating the car buying process. Aside from that, Erik is incredibly knowledgeable about the Toyota lineup and the current market. He was able to answer every one of my questions (I had a lot of them) with clarity and detail, making me feel completely confident in my decisions. He is extremely polite, patient and genuinely seems focused on being helpful rather than just making a sale. No matter how many questions I had, or how many times I contacted him, I was never made to feel like I was being a burden. Quite the opposite actually! If you are looking for a transparent, efficient, and genuinely pleasant car buying experience, I would highly recommend Erik and his team! Thank you Erik! -Aaron

    The Managers have been very short tempered and vile with this 76 yro Disable customer. I've spent…read morethis entire week trying to phone, leaving messages, to no availe. I purchased a great used car on the 20/Apr, 2 days advance of my Birthday, took me 3 days & nights to get it home in Casselberry. Expenses for my travel time & necessary charging equipment needed for the car (not included) mounted to about $4,000 with down payment. 11/May they phone me (3 weeks later) to tell me the loan did not go through, My fault. I have no records to tell me who the lender was, who impatiently claims I was uncooperative, wouldn't provide income information requested. I have no record of anyone calling my regarding this loan. I've tried to get all sorts of Managers on the phone to no availe. They Sent a hateful letter by FedEx on the 11 telling me I have 48hrs to get the car back to the, or they'll have it brought back at my expense. No further conversations have taken place since. They won't answer calls or return messages. They just don't seem to want to discuss anything.

    Coconut Creek Mazda - Mazda Coconut Creek

    Coconut Creek Mazda

    (27 reviews)

    At the Coconut Creek Mazda Dealership on Sample Road, exceptional service isn't just a…read morepromise--it's a reality, thanks to an extraordinary Service Director named "Dreamer." When I recently brought my Mazda CX-90 Premium AWD in for warranty service due to several issues, I expected the usual process: diagnostics, ordering parts, and waiting several days for repairs to be completed. Normally, the part needed for my vehicle would take four to five days to arrive. But "Dreamer" had something else in mind. Determined to make sure I wasn't inconvenienced without my vehicle, she went above and beyond by requesting my needed part in a Special Overnight Parts Order--ensuring it arrived the very next day. That single thoughtful decision turned what could have been nearly a week without my car into just a short wait. It was a perfect example of Customer Care in action! But Dreamer didn't stop there. In an additional gesture of appreciation and goodwill, she arranged for a complimentary oil and filter change that could be used at any Mazda Dealership --a service that normally costs close to $90--at absolutely no charge to me. Moments like this are impressive, but what truly sets Dreamer apart is that this level of dedication isn't a one-time occurrence--it's part of her character! I experienced her remarkable commitment to customer care once before, several years ago. After bringing my Mazda in for service early one evening, we discovered the vehicle would have to remain overnight. Unfortunately, all "loaner" cars had already been taken, leaving me stranded without transportation. Many service departments might simply apologize and send a customer on their way to figure things out for themselves. But Not Dreamer! She immediately sprang into action, contacting a colleague she knew at "Enterprise Rent-A-Car" and arranging for a rental vehicle to be delivered directly to the dealership. As the evening grew late and the dealership approached closing time, Dreamer stayed overtime to make sure everything was handled properly and that I left with a car to drive--again, at no extra cost to me. That kind of dedication speaks volumes. It's rare to encounter someone who genuinely cares that much about ensuring every customer leaves satisfied and taken care of. Dreamer is truly an incredible asset to Coconut Creek Mazda Dealership. Her professionalism, compassion, and willingness to go the extra mile create an experience that customers never forget. She represents the very best of what customer service should be. Simply put: Dreamer is the best Service Director Mazda could hope for. Her commitment to excellence deserves recognition, praise, and without question--a promotion and a raise! To Dreamer: Thank you for consistently going above and beyond. Your dedication, kindness, and outstanding service make every visit exceptional, and customers like me are deeply grateful for everything you do!

    I feel compelled to write this review due to the horrendous service I received at Coconut Creek…read moreMazda. I had an appointment scheduled for 2:30 PM to address a simple slow tire leak. Upon arrival, Nina informed me that the appointment wasn't actually for service, but merely to write up the service order, and that it could take up to 45 minutes just to bring the car in. She immediately had an attitude, as if it were my fault for asking a reasonable question. That raises the question--why bother making an appointment at all? After 45 minutes passed, and then even at the 1 hour and 15 minute mark, I was told they were still looking for the leak. However, when I went downstairs, I saw them just bringing the car in. At that point, it was clear I had been misled. When I pointed this out to Nina, she seemed caught off guard and didn't respond professionally. Instead, she walked away and brought over the service manager. The service manager, Daniel, offered a loaner car, which completely missed the point. This was supposed to be a simple tire repair, and by then I had already been waiting 80 minutes--with an appointment. Offering a loaner at that stage was not a solution, just an inconvenience. Despite this, he continued to push the idea. Eventually, I received my car back after about 90 minutes, along with yet another display of poor attitude. It's also worth noting that Nina avoided further interaction after being called out for giving inaccurate information. After doing some research, I found numerous negative reviews about the service department at Coconut Creek Mazda, which unfortunately aligns with my experience. This will be the last time I bring my vehicle there. I also made it clear to Nina and Daniel that I would be sharing this review, and their response was essentially dismissive. My recommendation: avoid having your vehicle serviced at Coconut Creek Mazda. There are plenty of other places that will treat you with respect and provide quality service. Coconut Creek Mazda please consider me divorced for this dysfunctional family.

    Mercedes-Benz of Pompano

    Mercedes-Benz of Pompano

    (220 reviews)

    I did not come into buy a car , but rather to leave a resume. I met with Steve, who was at the…read morefront desk.I just want you to know.He's a lovely person.He was very nice to me.Very kind told me to go next door at land rover that they were looking for a receptionist. You should be happy to have him as a sales person!!! Nancy Kelly

    **I want to save you time, so let me start by saying that this dealership has a D- rating with the…read moreBetter Business Bureau due to failing to respond to multiple complaints similar to my own. Despite this, I decided to take the risk. Here's what happened: ‼Security Red Flag: The salesman, David Rubano, requested a photo of the front and back of my credit card to his personal cell phone. Reluctance to Finalize Sale: Despite having full cash ready, they created multiple obstacles to complete the transaction. Unnecessary Deposit: They insisted on a $5,000 deposit even though I was paying in full. Poor Customer Service: The salesperson was nonchalant and unhelpful. In Detail: I went to this dealership ready to purchase a car outright with full cash. Unfortunately, the experience was far from smooth. The salesperson's request for sensitive information, the insistence on a deposit, and the overall lack of professionalism were major letdowns. I would strongly advise considering other dealerships. Final Note: I suspect the dealership might attempt to fabricate an excuse for these issues, but two things stand firm: the BBB rating and the screenshot of the salesperson's request.

    JM Lexus - car_dealers - Updated May 2026

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