During my visit to Sheehan Cadillac, service advisor Jaime Wells met and exceeded my expectations for customer service! As an enlisted member of the United States Marine Corps for 15+ years (medically retired), I am very family with providing customer service to the officers appointed over me. My first expression of Jaime Wells was; when you're in front of him, you are the most important person. Jaime Wells' knowledge of Cadillac was very impressive. My interest in the 2020 XT4 was created and I immediately sought further information from Jay Pregiato from your online chat services because of the well-delivered information from Jaime. Because of Jaime wells, I will continue to make Sheehan Cadillac my go-to venue for all my Cadillac needs. read more

So here we are 20 days later. The original issue appears resolved however during their blind part swaps the drivers side strut thump on speed bumps remain. Oh and next morning we find some transmission fluid (red) on garage floor. For fluid .. answer is ... it could be residual ! So techs don't clean up after opening transmission and placing new gasket and torquing to spec ??? (Cannot make service advisors answer up) As for pop of thump when going over bigger bumps. Bring it back in and take tech for drive. So the first time wasn't enough. And wait the repair order suggests he heard it and replaced the axle again ! Some service person above writer and below manager wants to get car again. No thanks , 20 days, no rush, and you failed. Response is not that techs care or offer support, they call GM tech line and do what they say to do next. The fees and service hours are about 200 per hour retail, yet techs are newbies and fail to know their machinery. We plan to go elsewhere and will NEVER maintain and service unit outside of OEM warranty with this dealer. Consider other options ... read more

Selling a car with bunch of issues. When asked them to fix the issues they play the ghost game. Salesman Melvin and his scam manager David is too busy to strike you with extra fees but not to solve the problem. I have been in the car business before and always had integrity for my clients. I guess Tom Sheehan doesn't care about his customers and reputation anymore. The fish stinks from the head... I don't recommend this dealer to anyone read more

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First class dealership with the most knowledgeable and professional staff. Sales Associate Tonya Smith had all the answers and never pressured me, only guided me to making my best choice and closing the deal with class and professional assistance. 5-Stars only because I cannot choose more ! read more

Sheehan Cadillac - 2026 CT5-V. The most luxurious Hot Rod ever ! - Auto Repair Near Me - Pompano Beach, Florida

WOW! Everything is great during the buying process, but damn hold onto your wallet when you go to sign the final papers, and they spring on you all those extra charges! It's all bullshit charges to make you spend more. Don't fall for it, get up and walk, they will change their minds real quick. They dropped half of what they tried to get from us, we should have walked right then, but the wife wanted the car. This a real buyer beware dealership. read more

Advertised a used vehicle at one price, then attempted to add a mandatory $1,795 certification fee that was not included in the advertised price. When challenged, the dealer pointed to fine print disclaimers claiming prices exclude certification and reconditioning fees. In Florida, mandatory fees must be included in the advertised price. Burying them in disclaimers does not make the pricing compliant with Florida Statute 817.44. The vehicle was not available for purchase at the advertised price plus only tax, title, and registration. This is misleading pricing, and buyers should be aware before engaging or traveling to the dealership. I am submitting complaints to the appropriate Florida regulators and documenting this experience so other consumers can make an informed decision. read more

DANGER! Deceptive Practices! Buyer be extremely carful. I purchased two vehicles from Sheehan Cadillac after spending nearly four hours at the dealership working through the sales process. Only after investing that amount of time and moving toward finalizing the purchase was I informed that I was REQUIRED to purchase an additional $5,000 dealer package in order to complete the transaction. This package was not presented upfront and was communicated as a condition of sale rather than an optional product. At that stage of the process, after several hours at the dealership, I felt completely cornered into accepting something I never asked for simply to finish the purchase. For clarity, my sales representative Justin was professional and respectful throughout the process. The situation changed once the General Manager Mark became involved. The interaction was dismissive and unprofessional, and it turned what should have been an exciting purchase into a very uncomfortable experience. He was even rude and disgusting in front of my 8 year-old son who asked me why i let a person speak to me that way. Consumers should be extremely cautious and confirm all dealer add-ons before beginning the purchasing process. Introducing mandatory packages late in the transaction after customers have invested hours at the dealership creates a pressured environment that undermines transparency and is 100% deceptive in nature. If you have had the same experience i highly recommend not only sharing what was done with you so others are able to find another dealer but also file compilates with all the appropriate parties. Notify All Parties Below: General Motors Corporate: 866-467-9700 Florida Attorney General (Consumer Protection - Deceptive Trade Practices) https://www.myfloridalegal.com/consumer-protection/consumer-complaint-form?utm_source=chatgpt.com Florida Department of Highway Safety and Motor Vehicles (Auto Dealer Licensing Authority) https://www.flhsmv.gov/pdf/forms/84901.pdf?utm_source=chatgpt.com Florida Department of Agriculture & Consumer Services https://www.fdacs.gov/Contact-Us/File-a-Complaint https://complaints.fdacs.gov/en-US/ Federal Trade Commission (FTC) For deceptive or unfair sales practices nationwide https://reportfraud.ftc.gov/ Consumer Financial Protection Bureau (If Financing Was Involved) https://www.consumerfinance.gov/complaint/ Better Business Bureau https://www.bbb.org/file-a-complaint Post all the appropriate reviews on all channels: Google Yelp DealerRater https://www.dealerrater.com/consumer/writereviews/0 CarGurus https://www.cars.com/dealers/buy/ read more

Gene Bridges is great. Very helpful and easy to work with. Bought my first Cadillac from him, I highly recommend him. S Clark... read more

From the moment I arrived to browse until the deal was closed (about 4hrs total), I felt welcomed and the experience was enjoyably seamless. Mr. Sheehan, Scott & Mark were helpful & knowledgeable and the new vehicle checked all my boxes (year, make, model, price). Don't hesitate to visit for quality automobiles & service. read more

Saw an auto online that I really liked. Called, but got only answering machine, left messages, no return. So, we drove the 45 minutes down to the dealer. Guess what? 'That car just sold late last night,' we were told. ' How about a look at our inventory,' he says. Right. Like I don't know a bait and switch ploy when I see it. Stay clear of this tiny dealership. Low inventory, bait and switch tactics, BS deal read more

Sheehan Cadillac - Sheehan's bait and switch to lure you to the dealership. - Auto Repair Near Me - Pompano Beach, Florida

We were able to get an oil change appointment the same day! James was our advisor and he was very clear and communicated well. The sitting area was the nicest one we've ever been in. Scheduling the appointment was super easy as well through the GMC app. Would highly recommend. read more

We went to Sheehan Cadillac and Met Gene Bridges to see a car. He was very personable and not at all pushy, most importantly he was very knowledgable. We were driving out in a Cadillac XT4 in no time. Gene and the finance team were quick and efficient! read more

after 7 months the owner, Tom Sheehan, finally lower his standards and met with a customer. At the meeting he was arrogant, pompous and egotistical. A true jerk who you could tell daddy handed the business. All he kept saying was bring the car in for service and we'll reconvene. When I told him he already had it in his shop for 53 days and was told the same thing by his GM Mark Gerge. When I asked Sheehan to explain what he would do differently this time he had no answer. When I told him I was lied to in 2 occasions by my salesperson, Justin Klindt, he had NO response. When I told him about all the misinformation he had NO respons. STAY away from Sheehan Cadillac!!!! BEWARE !!! read more

I brought my car in Sunday night for brakes it was a horrible experience, it wasn't ready til Friday, seriously a week for brakes , I'm ready for a new car and it won't be from Sheehan's I've never had a good experience here if I didn't respond to your texts, could you try calling.... read more

Absolute worst experience I've ever had purchasing a car. I've never had a car completely breakdown on me within 24 hours of purchase. Do not buy a car from this dealership. After you purchase a certified preowned lemon they will ignore you. They will not refund you and they will not make it right. The manager David Kelley will gaslight you into thinking there is nothing wrong with the car they sold to you. He will only offer to trade at a loss. read more

I was completely upset and given the run around by The GSM Mark G after being told we would have a deal. In the world of gentleman handshakes your word is all you have.... I guess he or they don't agree with that. read more

Thank you Norman for the new car. Painless process, answered all of my questions and was very helpful.

I had another superior service encounter with Sheehan Cadillac Collision..I live in another county,and gladly drive 1and 1/2 hours for the perfect auto body work on my Cadillac. Customer service is always welcoming and professional. Gina remembers your requests and every detail, she is very warm and knowledgeable. Carlos Velasquez took care of my car so efficiently and was very kind. Thank you again to J.T. for remembering me from a previous visit.Sheehan is a rare car service and sales center that is ethical,efficient and superior in the auto industry!! read more

I purchased a new car and was very unsatisfied with the way I was treated by Scott, the finance manager. He changed the mileage on my lease agreement without telling me. Then had an attitude about changing it. Once it was changed I had to get the GM to confirm it was revised. GM simply made excuses for the FM, just horrendous treatment toward someone that just leased an 80k vehicle. I will never do business with them again even though my salesman Mo was professional and a pleasure to work with. I do not recommend Sheehan Cadillac. read more

brought my car there for a strange sound under car! they drove it 5 min and said front wheel berrings wanted 1900$ brought it to local mechanic and he said only 1 is in minor need of replacing but would do both for 638$ But that was not the noise it was rear susspension compressor they really need a better repair shop! Do not go there since then i heard from a few people that said they got ripped off there Thanks Mary C read more

Ruined my beautiful car after 2 months working on it! Worst shop DONT take ur vehicle there unless ur looking 4it to come out crooked painted awful & shacking like a leaf. Pictures speak 1,000 words! I posted a few just to give an idea how disgusting they returned my car after I gave it back to them 2 times to correct. I was told by JT Sheehan of Sheehan Cadillac that this happens bumpers won't always go on after the accident and paint Geico doesn't pay to match nor do they paint it with out dried up cracked in my case with large globs!!!!! Took my car to a different shop $5k at least to fix their job possibly more because it STILL SHACKES! read more

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I'm giving this dealership a ONE star because of the awful manager Mark. I didn't even bother to ask his last name. First I heard him yelling at my sales guy John Cunningham about some key tag the manager wanted immediately. My husband and I could hear Mark yelling at this poor man. John was amazing and handled it with class. The process was long but we were very happy. As we were leaving we heard this manager yelling at another employee. From what I gather this is his way of talking to all his employees. Sheehan isn't that family oriented if that's the type of man they think should be running their "family " business. Shame on them if they think his behavior is allowed. read more

I went to the dealership to attempt a solution before filing a small claims suit. I met the Manager and the head of the Service Department. The Service Department manager was helpful; I will leave my final review as PENDING and if resolved per discussion, I will removed the negative rating. read more

I bought a ct5 loved it. My wife got hit and it was totaled. I went in excited to get a new one, and started to negotiate. I gave my first offer, which was only 5000. Less then sticker. Salesman went in the back came back and said there's nothing they could do for us. Then he proceeded to try to sell us something else. We left and 2 days later he calls me and says your coming to buy it. I had to laugh I went and bought an acura. Terrible sales dept. read more

We trusted Sheehan Cadillac as an out of state buyer, and trusted an automobile labeled as a "certified vehicle" for a sight unseen purchase. The staff quickly and politely finalized the sale and shipping. Upon delivery we were happy with what we saw, drivers assist and parking assist service lights we on and were told to take it into service because under warranty... Who does that with a freshly delivered certified chowever we had some upgrades/ customization done to the vehicle and this is where the nightmare and dishonesty began. We were informed that the vehicle was possibly in a collision or some had some sort of front end damage that was untold to us by Sheehan. Now we find ourselves supported 100% by Cadillac Corp to reclaim money paid for a vehicle that should have never been priced or sold as a "certified vehicle". I never bash or bad mouth in reviews, but we are a good family and we were misled and now looking at 2ndary legal Help to reclaim value and money we paid for an inappropriately marketed "certified" vehicle! And.... no response?? Not surprised!!! BUYER BEWARE AS OF 2/18/20 still no response with help having to hire an attorney........... I now have a case number with the Better Business Bureau (photo attached) WHEN THE DEALERSHIP DECIDES TO DO WHAT IS RIGHT AND FIX MY DAMAGED CAR I WILL REMOVE THIS REVIEW BUT UNTIL THEN... I will be their worst nightmare read more

Sheehan Cadillac - Auto Repair Near Me - Pompano Beach, Florida

I am sorely disappointed with the customer service lately. First I went here to have my Cue touchscreen replaced and it took 3 days. Second and most importantly, since the "repair " my car has needed to be jump started twice. I called my advisor Vanessa Bastos for assistance and she NEVER returned my calls. Since I had to drive to work, I went to a battery service and spent 319 dollars for a replacement battery. Previously I have nothing but positive experiences with Sheehan but Vanessa is negligent at best and totally incompetent at worst. Considering that I looked forward to purchasing my next Cadillac from Sheehan later this year, I'm going to need better customer service or I'll take my business elsewhere. read more

I brought in my leased XT4 here because my Q screen turns off when I connect my IPhone to Apple Play. My car was kept for a day, a loaner was given to me. The loaner vehicle was filthy, dust everywhere, cup hold has stains, smells dirty. I was happy to get my car back. But when I did I still had the same problem. Notified Jaime about he and he completely blew me off. Said he will set up service for the following Wednesday, never did. When I called him about he says he is going to have to call me back. I have called and left messages on his inbox. He never called me back. I had to the Cadillac about this. I just want my car fixed properly, Jaime isn't a good representation of Cadillac. read more

Sheehan Cadillac - Auto Repair Near Me - Pompano Beach, Florida

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My Geico adjuster works at this location but as he was working on my appraisal I took a peek inside and it seem to be fully functional body shop. I asked the shop manager for an envelope whilst I was leaving and he answered as if I was bothering him. Maybe he took out his anger on me or it's because my adjuster Eric doesn't work for them directly so he didn't care to give me an envelope because the front desk had left to lunch, He could of been nicer. Also, Shotout to Jake for trying to earn my business there, NEVER! Not with your service manager attitude. He makes me want to puke read more

Sheehan Cadillac - Big fully functional collision center - Auto Repair Near Me - Pompano Beach, Florida

I went into sheehan cadillac yesterday for service. My ac was not working right. I had them change my oil as well as the ac problem. They looked at the car ant told me I needed a ac actuator and that the cost would be $2800.00. I did not have the servicce done and thank God I did not I went to a local guy and he repaired the car that it turned out only needed an ac refresh. The final cost to me was $80.00. Either they were trying to rip me off or their service tech does not know what he is doing. DO NOT GO TO THIS PLACE.... read more

After having the Escalade towed in to Sheehan Cadillac dealership on thursday morning, We were able to speak with the Service Department Manager and go over everything, the Service Writer had been let go that morning, I guess we were not the only ones with issues with him!! Also had the head Mechanic meet with us and they were aware of issues, and they are going to go over everything that was done and suppose to correct everything, however found out yesterday that the Radiator they had replaced Is Defective and it Blew out the Engine!! so now they are going to Replace the Engine with a brand new one, New Radiator was waranteed so it will be replaced at now charge to me! So now will be without the vehicle for up to 2 weeks, but will be getting a new engine, hopefully everything will be done correctly and all the other stuff repaired also, I will keep giving and update on how everything turns out in the end! The Dealership is at least attempting to do right. read more

The Collision Center recently fixed my car after an accident. They did an excellent and thorough job. Amy was prompt in returning calls. Carlos was super helpful and went above and beyond. I wouldn't hesitate to bring my car there. read more

Do not take your car here for service. Service dept is horrible. I have been trying to get my brand new 2022 Escalade repairs since 2 weeks after I bought it in December. The car had issues within 2 weeks of purchasing it with a defective computer system. 8 weeks later they received the part and are telling me that I have to get my own rental car while they repair it. These cars cost a lot and if one comes defective from the plant, then I expect to be given transportation while it is being repaired. They also told me the only way they would provide a car is if it was disable or putting me at risk. Well how do they know I am not at risk driving it when the screen just disappears sometimes. They have put me and my family at risk. This is my second escalade and I will never buy from Cadillac again. Sheehan service department is the worst. I had to deal with 4 different service representatives since december. Then I called Cadillac headquarters and they were no help either. Next will be my attorney. read more

Got lured in by a salesperson that told me he could get me into a car for a certain price. When I got there after driving an hour, the price was almost $8000 more. Total waste of a trip. They did come down about $3500, but I didn't appreciate the bait and switch. read more

Really disappointment with that car dealer and Service..this place is a crocs and complete bad Customer Service..Do not recommended at all. The price for repair is too high...not way Is extremely $$$price for repair nothing Plus the guy in the service department Jaime is a rude and arrogant . read more

As a family of decades of owning only caddies or gmc vechiles we could have been treated better. While waiting now close to 2 years for an EV I extented my lease for 6 months. In that time period i went over 50000 miles. Next a plastic overflow container went. 7 weeks later the part showed up. my reward for being a 25 year customer was a $1700 dollar rental bill and a repair bill of 340 dollars to but the 30 dollar part in. 230 an hour labor???? I quess im old fashion. Learn something every day read more

Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # 90534282. Correspondence regarding this complaint will be emailed to : fnatalj@gmail.com Please print a copy of this for your records. Filed on : January 31 2020 Filed by : Fernando Natal Jr 5711 NE 7th Ave Fort Lauderdale FL 33334 Filed against : Sheehan Cadillac LLC 5101 N Federal Hwy Pompano Beach FL 33064-7001 Complaint Description: Bought an additional 3yr or 60k warranty when I was advised that original factory warranty had expired. My Service Advisor Jim Reardon advised me when I came in for service on 10/18/2017 that my factory warranty had expired so they brought me to speak with the Finance Manager Scott Zislin where he presented to me an extended warranty for an additional 60k miles or 3yrs which come to find out was not true, it was actually an add on to the existing mileage of 35,810 or 24,190 or 3yrs to an expired factory warranty that expired on 10/17/2017 which Scott backdated to what he said would save me money on the premium, I find all this out today when my car needs service which I thought would fall under the 60k or 3 yr warranty, this was done without a proper explanation because I know I would not have purchased this type of warranty for $1515.80 for 24,190 when I told it was an extended warranty for additional 60k or 3 yrs, I want a full refund of $1515.80 because this warranty was sold under false pretenses. I bought this warranty because I was told again by my service advisor that the factory warranty had expired. Your Desired Resolution: I want a full refund of $1515.80 because this warranty was sold without proper explanation and under false pretenses whether realized or not. read more

Leased a 2021 XT6 from MARK A. FERRARI and MO ELTAWIL. Great deal and very easy. Fast and no pressure! Thank you gentlemen!

I have been trying to get the Paint Shop Director, the owners son, JT Sheehan, to call me or respond to over 10 emails for the last several months, and nothing, notta! Amazing, shitty, customer service by their Service Advisers, and good luck on getting your car actually repaired when you take it in for repairs. I had my car in Sheehan Cadillac for a total of around 4 months last year, you name it and it happened, or the car just sat and nothing was happening, and unless you have patience that I did not, stay away from their service and paint departments! read more

No nonsense dealership. Ask for Bert as your salesman! Night and day experience from other dealerships. I was looking to lease a car and was given a price of $847 a month for a 10,000 mile lease. Called Sheehan and they got me in to a more expensive model at 12,000 miles a year for $721 a month. The sales manager and Bert were great. There was no negotiating for hours and wasting my time... they came directly to me with their best price and that was greatly appreciated. I highly recommend! read more

I bought a used 2015 grand Caravan from them and made the mistake in figuring since they are only well-known larger establishment that the cars would have been inspected and everything was well. Well since I bought the car I have put in about $300 for an alignment oil change filters and other basics that you think would be taken care of. One of the seatbelts was missing before I gave them the money which they fixed but now it rattles. They are so petty and that I know the floor mats were in my car when I test drove and went through but when I purchased the vehicle the floor mats were missing. I had to make several phone calls and go down there in order to get my mats. Warning lights are showing up on the dashboard and now that I called to get help with these things no one seems to be available to respond to you from Lou the agent to Adam the sales manager to John the operations manager. Clearly they don't believe in service and making the customer happy therefore I do not recommend buying a car from them since they have been sold to Sheehan it appears impeccable service that they want held is no longer a concern!!! Of course before they got my money, responses was not an issue. Oh and I forgot to throw in I had to wait 4 yes FOUR no exaggeration for the paperwork to get the vehicle while I was sitting there already with the draft from my credit union. Madness!....so I am adding an addendum to my review. As you can see from the comment below someone contacted me. Yes the service manager...no apology no nothing told me he was informed to see how he could help...um very late since I don't live there and again did I say no apology!!!! Horrid! Run!!! read more