This is my letter to Aviscarsales@avisbudget.com that I got NO responds on after 2 weeks ago.
I would never buy a car from Avis Car Sales as they are unethical and play games.
The good news is the car is still on the lot the following month and lowered the price to closer to what we would have paid - LOL!!
Loan agreement purchase and sale
From: Mr. S
To: aviscarsales@avisbudget.com
I'm not sure if this email will make any difference and if it will even be received but our experience with trying to buy a vehicle from the Pompano Avis Car Sales was horrible and unprofessional. We would never buy a car from Avis and your sales team should be ashamed of their unethical tactics.
I will do my best to make this clear and concise:
I have been working with a Salesman named Joe ODonnell and a Finance manager named Michael Asmar (Tony).
At first, they came across as professional and dedicated. After hours of test driving and looking at various vehicles on December 19, we decided on the 2021 Jeep Compass Limited 4x4 SUV. (VIN# 3C4NJDCB2MT604441 Stock Number# 97737032). I was purchasing this for my daughter (they tried to use that against me).
Joe brought out a basic contract with the final numbers. I removed the "Seamless Paint" option of $799. We do not need it. Just a ridiculous fake charge of nothingness.
After another hour, and ready to purchase using your finance group (Capital), we were ready to sign. After Tony went through every other piece of paperwork, he saved the contract for last and threw back-in the $799 under a different name. I told him that we removed it, and he knew that we did because I hand wrote on the first contract crossing out that fee and backed out the $799 writing in the correct amount of $24777.21 (I attached the email chain from Joe showing the contract to Avis).
Tony acted like it was news to him and he said it was not optional then called Joe into his office stating how could he make this mistake and Joe just played along stating this was his mistake and so sorry. I said if you cannot remove it, we will leave. They did not remove it.
The following morning, December 20, Joe called me and said he was sooooooo sorry, and they would honor the price without the $799. I thanked him and asked him to send me the email me the contract so I can take a look at it prior to driving back 2 hrs. Photo was attached to Avis.
I replied to the email with the correct price of $24,777.21. I did clarify that I do not need financing and will just give a certified check for the total amount. But before I drive back, I need a reply to my email agreeing to this. Two days later, December 22, later I got another email from Joe but this one from the Avis email (joe.odonnell@pompano.aviscarsales.com) , not his personal that he had been corresponding with me previously on... autojoe1963@gmail.com (questionable reasons for using a personal email and not the Avis email?) saying the basic non purchase response..." if there are any other questions, just let them know...".
I responded again stating I could be there the following day, December 23, as I will be driving to the airport to pick up a friend but need Joe or Tony to agree to the $24,777.21 in a cashier's check. I did not hear back until a December 27 asking if I had any more questions. I decided to call Joe and get clarification as again as I will be dropping off a friend at the airport.
At this point, everything changed to texting (photos attached as Joe said he is going to text me a photo of the final contract). As soon as we hung up, I sent him a photo from his email to me with the final contract price. His reply was "Sorry, can't do that nevermind" then followed by another text "Oh that must've been from another car because that includes seamless paint and that car was never that price..."
All of this was a waste of time for everyone... Completely unprofessional and lack of character and ethics. One of the main reasons I would not pay their hidden garbage fee as they purposely did not take a photo of the right tire rim as it was scratched up heavily costing $650 to replace.
I took my time to put this email together to give you solid constructive feedback. I hope you utilize this information to make the positive and ethical changes that are needed as well as respond to my email.
Your employees made buying a car a horrible experience with stupid unnecessary games. I can't figure out why they would not want to sell a vehicle, especially the day we were on the lot, we were the only potential buyers that entire day (at least between 11am and 4pm). But after doing some basic internet search on Avis Car Sales Reviews, sadly, these tactics seem to be part-of-the-norm of your staff and perhaps just the culture there. Just review Yelp and Facebook.
Respectfully,
Mr. S
From: Joe ODonnell autojoe1963@gmail.com
Sent: Tuesday, December 20, 2022 9:32 PM
To: XXXXXXXXXX@hotmail.com
Subject: Loan agreement purchase and sale read more