I was desperately in need of a new car, my 2002 Chrysler was on a "hope and a prayer". I was worried because my credit score was going to be an issue, so I felt that it was going to be nearly impossible to buy a new car, or at least buy something that would be dependable. As I related my story to a co-worker, she told me about Delray Buick GMC, she was looking for a vehicle herself, and had spoken to Thomas, the Internet Manager. She told me that this guy could probably help, and it wouldn't hurt to talk to him. Well, that's exactly what I did. She called him on her cell phone, and I made an appointment to see him the following Saturday. Thomas was extremely nice and very helpful, and may I add that he also has a great sense of humor! It took me a few days to build up my nerve and submit the credit application, because I was scared that I would get turned down. When I showed up on Saturday, the first person I ran into was a very nice young man named Lazaro. When he told me his name I had to smile; my son's name is also Lazaro, so I just figured this was a sign from God. As soon as Thomas came out to lobby area to greet me, I immediately told him that I wanted Lazaro to be my salesperson. It was a just a joy working with Lazaro. He was knowledgeable, funny, and just a great guy, but more importantly, he was patient. He had to go back and forth a couple of times to get keys for several cars until I finally decided which one I really liked. The next step was the hardest for me, that's when I had to sit and wait to see if JC in the Finance department would be able to perform a miracle. I sat in that waiting room doing some serious praying, and as always, God came through for me yet again. I need to mention that Lazaro would periodically check in on me to see how I was doing. Poor guy, I would bombard him with questions to see if everything was going OK. Lazaro would always assure me that things were moving in the right direction. Lazaro assured me that if anyone could pull it off, it would be JC. Well, all I can say that my time there was worth the wait. JC performed a miracle! I got my beautiful 2013 GMC Terrain. Everyone was happy, and I was stunned! At the final stage, I met yet another great person; Mr. "Magic". I was so glad that he took the time to explain all the finance details, and the most important part; my monthly payments! He gave me a great deal on the GAP insurance, as well as the extended warranty. While signing the mountain of paperwork, JC came in with a gift basket full of chocolates and sweets for me, as a token of the dealership's appreciation for purchasing my car. Well, I was so touched, that it actually brought tears to my eyes. I couldn't help but to give this young man a hug and a kiss! All I can say is that this was the most positive experience I ever had while purchasing a car. Thank you all so very much for being so great! To the Management Team: I sincerely hope that you take the time to recognize these employees for their wonderful work. It's not everyday that you encounter such great customer service.
Sincerely,
A completely happily satisfied customer read more