A Complete 180° - From Frustrated to Extremely Impressed at Ed Morse Cadillac Delray Beach Last year I left a negative review after a disappointing service experience and even had to escalate the issue to the manager, Armondo Davila, who stepped in and made things right. I wasn't sure what to expect when I brought my 2024 Cadillac Lyriq back this week, but this visit was night-and-day different -- easily one of the best dealership experiences I've ever had. I was fortunate to work with service advisor Chris Toskulauzidis this time, and I can honestly say he is an absolute stand-up professional. Chris was kind, attentive, and proactive from the moment I arrived. He listened carefully to every concern, kept me updated almost daily, and truly went above and beyond. He personally took my Lyriq on multiple test drives to track down the noises I was hearing and made sure everything was fixed correctly before returning the car. The master technician on Lyriqs, Brian, was equally outstanding. He diagnosed the issue perfectly, applied the latest service bulletin that Cadillac released, and completely resolved a problem that had been plaguing my car for months. Brian even took the time to explain everything to me in detail so I fully understood what was done. I was provided a comfortable loaner vehicle the entire time, and when I picked up my Lyriq it was running better than ever. To Chris Toskulauzidis, Manager Armondo Davila, and Master Technician Brian -- thank you from the bottom of my heart. You three represent what true customer service should be. You turned a previously frustrated customer into a very happy one, and you've absolutely earned my future business and my highest recommendation. Ed Morse Cadillac Delray Beach -- keep these gentlemen around. They are the reason people will drive out of their way to service here. Highly recommend this dealership! read more

Ed Morse Cadillac Delray Beach - 2024 Cadillac Lyriq Sport 3 - Car Dealers Near Me - Delray Beach, Florida

I recently purchased a 2026 Cadillac Optiq from Ed Morse Cadillac Delray. Unfortunately, what should have been an exciting experience turned into a very disappointing one. Due to an urgent need for a vehicle and my demanding schedule, I did not have the time I would normally dedicate to negotiating and carefully evaluating the purchase process. My communication with the dealership started by checking the availability of a specific model and color that was being advertised under a special offer. After several back-and-forth email exchanges with Michelle Montejo (Internet Sales Manager), she confirmed that multiple vehicles qualified for the advertised deal, so I decided to visit the dealership. However, once I arrived, I was informed that the specific vehicle I came for would not actually qualify for the advertised offer, even though it was the exact model being promoted. Given my urgent need for transportation, I proceeded with the purchase and negotiated the best deal I could under the circumstances. Even though the car was brand new, it already had a faded paint spot on the bumper. The dealership agreed to fix it, and after one week of ownership I brought the car in for service. The vehicle remained at the dealership for an entire week. Immediately after picking it up, warning messages appeared indicating that the safety sensors were malfunctioning, and all sensors stopped working after the bumper service. I had to return the car to the dealership again, which is about 40 minutes from my home. According to the service department, it took considerable time to identify the issue, and only after another 10 days I was informed that the car was ready for pickup. While the vehicle was still at the dealership, I also received an "Action Required" notification regarding the Lithium-Ion Battery, advising immediate service -- on a brand-new vehicle. When I finally picked up the car, I was shocked by the condition it was returned in. The interior had a very strong unpleasant smell, the driver's door was covered in car grease fingerprints, there was grease on the seats and front hood, and I noticed trim pieces improperly assembled, including a sponge-like material sticking out near the windshield and a dashboard piece protruding beneath the AC vent. Buying a new luxury vehicle should be an exciting and enjoyable experience. Unfortunately, this experience has been the complete opposite. At this stage, I do not feel confident or safe driving this car, as I constantly worry that another issue may arise. Previously, I owned a Mercedes-Benz and was accustomed to a completely different level of customer service, quality control, and overall satisfaction. I truly expected more from Cadillac and from Ed Morse Cadillac Delray. read more

Hard to believe it took an extra 2hrs in service WHY because they had to wash the car...lmfao lmaothat's even far fetched for a car dealer read more

Not impressed with the customer service at the service station. This was our first time bringing in our vehicle to get an oil change. We had an appt and drove up and went inside. Stood there and felt like we were in everyone's way. A number of employees walked past us. Nobody said anything. NOTHING. We weren't sure what to do. Employees at the desks are chatting with each other and nobody says anything to customers. I was feeling invisible. Stood there forever before anyone said anything. Maybe a sign would help. Maybe an employee should greet you when you come in. Just suggestions... Not a welcoming feeling at all. Not friendly. I am going to dread coming here every time I need an oil change. Or I will try finding a new Cadillac location. The entire experience made me feel like they just want my money. read more

Horrible customer service. Dropped my XT6 off for a factory recall at 7 am. Never heard from them on the status. Called 3 times with no response. Finally, at 4:30 pm drove over to see what was going on. Apparently, if you don't say you're going to wait, your car goes to the back of the line (they confirmed that), and they get to it when they can. They, of course, never told us that otherwise we would have waited. Got there and I don't think they even started as it was another 45 min to wait. I don't have confidence that they even did fix the issue. We had to make arrangement for other commitments we could no longer do. No communication, no service. Don't waste your time. They admit they're awful. Still waiting.... read more

Excellent sales experience! Bought a Lyriq last December. Great car...Tim was extremely helpful. Of course, like all dealerships, there was the usual and traditional price negotiation, which is just part of the drill of buying a car, but it went smoothly...in fact, we worked with the sales manager directly and we settled on a mutually acceptable price. The least amount of fun was all the paperwork, which was very time consuming, but like the haggling, it goes with buying a car. Extremely happy with the car after almost year, and happy to buy from an American company. Highly recommend! read more

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Ed Morse Cadillac is by far the worst dealership I've ever dealt with. I've been a loyal Cadillac owner for years, with two Cadillacs that I've spent a fortune maintaining here, and the service has only gone downhill. The staff are rude, dismissive, and completely unprofessional. Last interaction I had was with Chris. They act as if they're doing you a favor by taking your money. My last visit was the final straw. I sat there for over three hours just for an oil change something that should take 30 minutes. Then they had the nerve to charge me $160 for it. Absolutely ridiculous. This isn't luxury service, it's a scam. I was even considering trading in both of my Cadillacs for new ones, but after this experience, I wouldn't buy so much as a keychain from Ed Morse Cadillac. Cadillac is a fantastic car brand, but it's shameful that a dealership like this is allowed to represent them. Do yourself a favor--avoid Ed Morse Cadillac at all costs. If you value your time, money, or even basic respect, take your business anywhere else. read more

Highly recommend this dealership! Madison Faust was great in sales as well as Robert and then Ryan in finance!! Thank you all! Love my XT6!! read more

Since you can't give me back the time I wasted with your salesman, make it right or don't bother reaching out to me again. Your placating comments are not sincere since you've made no effort to right the wrong. read more

Ed Morse... As the owner you should deploy secret shoppers to see what it's like to shop at your DelRay dealership. Trust me that it's a turnoff. You own several dealerships and the culture should be the same at all your dealerships and reflect your values. I assure you that it's not. Other Cadillac dealerships showed more respect and willingness to do the deal. Your involvement is 6 months too late. read more

Service Center is GREAT! Danielle Walker was my service agent and she was fantastic- prompt professional service. Thank you

I have brought in my car to be fixed at least three times and delt with service rep Dave S. and left my car there for many days to fix my car overheating issue. After replacing my thermostat and radiator I still have an issue with my car running hot and having a cooling down noise after i turn the engine off as it seems to need time to cool down. I never had this issue before there was a thermostat issue per their dealership. At first i was told that the part was on back order then after two more visits i was told that i needed a new radiator which cost more than $2,500. and now it appears that I still have an overheating issue and i have pictures to prove it. read more

Excellent Customer Service in the Service Department they repaired my Cadillac. I had a difficult repair and they got it fixed!

Catherine was very helpful and a very nice person. My wife decided to keep her SUV. But I recommend Catherine if you are looking to buy a Cadillac at Ed Morse read more

This dealership is an absolute disgrace. I went in with the intention of buying a Cadillac Escalade and was initially told I could purchase the manager's demo vehicle at MSRP, which was $130K. When it came time to do the paperwork, they suddenly tried to tack on an outrageous $30,000 over MSRP. Completely unacceptable. After walking away from that bait-and-switch, I still gave them a second chance and asked about another Escalade--specifically the lease and purchase pricing. Once again, the lease offer they gave me was $1,000 more per month than what I ended up being offered at another dealership. And for the purchase? Yet again, they tried to charge over MSRP. The final straw was when the manager came in and literally asked, "How much over MSRP are you willing to pay?" That was all I needed to hear--I got up and walked out. I immediately drove to the Cadillac dealership in Pompano and was offered the exact same vehicle with zero markup and a much better lease offer--literally thousands better. This place is shady, dishonest, and clearly out to take advantage of customers who haven't done their homework. Don't fall for it. Shop around. Avoid this dealership at all costs. read more

Very nice experience! Scott was great, got us in and out with our toddler, and the car we wanted! Thank you!! If you're in the market for a car and want a honest speedy experience this is your place and with Scott is a plus! read more

Pushy and rude. Trying to pass off a turd as a good car. Constantly telling me it's a used vehicle. Carmax out priced and out classed them

Sales very dishonest, Car was advertised as no accident but the Carfax showed previous structural damage. Waste of my time. read more

Let me start off by saying "you only have one chance to make a good first impression!" and this was my first visit to the service dept. I received a recall notice for my 2025 Lyriq stating that the Virtual Key Module may at "some time" malfunction. It's currently working fine so there was really no need to get it fixed now, but I thought it would be wise to do it in the off season when they're less busy. Morse gave me an appointment for Wednesday 6/26 at 8:30 and I was told it would take roughly 1.5 hours. When I arrived at the scheduled time I was surprised to hear that they needed the car for 1 to 2 days! I was told they only had 2 or 3 EV technicians and they were "backed up". So....if they knew they're backed up, why tell me 1.5 hours? I don't live nearby and thought I would be in and out in a few hours. If they had been upfront with the length of time needed, I would not have made the appointment. Seeing as I was already there I decided to leave the car thinking worst case scenario would be 2 days. I patiently waited for an update (which never came). I called unsuccessfully 5 times on Thursday, and 2 times Friday to get the status of my car. My service person was impossible to get on the phone and didn't return my call. In addition to leaving voicemail, I spoke to anyone actually answering the phone, but was told I could only speak to my assigned service person. Frustrated, I decided to return the loaner to the dealership on day 3 and picked up my yet to be serviced car. Finally, my dual camera dashcam produced an unsettling video showing the level of care exhibited by Morse after you intrust them with your vehicle. It showed that the radio was still playing for hours after the attendant parked the car. In other words the car was not turned off! I started to wonder if they simply didn't care about customer service! To recap- Lack of communication, unable to get a status update Module was not fixed Total waste of my time Attendant showed lack of care by irresponsibly leaving car "on" after parking it I purchased the car from Morse, but will look elsewhere when future service is required. read more

EXTREMELY disappointing experience. I Dropped my vehicle off on a Monday. By Friday there was still no technician assigned to even look at my vehicle. I just needed my screen reset. If anyone is looking to get their vehicle serviced quickly this is not the dealership you should choose. I am going to miss out on thousands of dollars because my vehicle was not ready by the time I advised I needed it by. I have 3 Escalades and a Yukon Denali XL I have been to several dealerships in the area and this is hands down the worst experience I have had. read more

not recommended. promised a printed title in 2 weeks. waited for 5 weeks. can t export before. also other promises where not kept. just fairytales. read more

I wish there was an element of truth to the reply I just received. I have received no response to my detailed email sent to Mr. Lanzaro on April 14, 2025 wherein I suggested a possible solution. Nor have I received a follow-up phone call that I made during the week of April 14. At no time did anyone make the suggestion to remove the tint and replace it with tint acceptable in NY. read more

Prices do not include tax, tag, title, registration, any dealer-installed accessories, or dealer-provided benefits. Additional fees include a pre-delivery service fee of $999 a Private Tag Agency Fee of $98, and an Electronic Registration Filing Fee of $199.75, which charges represent costs and profits to the dealer for items such as inspecting, cleaning, and adjusting vehicles, and preparing documents related to the sale. The price for new vehicles excludes the $495 Advantage package. The price for pre-owned vehicles excludes the $1,995 Advantage package. read more

Take all of your preconceived notions / feelings about car salesman with Ed Morse Cadillac of Delray. My wife and I had a fantastic experience buying our first car from Ed Morse. Tim Hogan was an absolute pleasure to deal with; zero pressure, honest and straightforward. I felt comfortable through the entire process and Tim worked with me on both price and financing options. There was no garbage bait and switch or up-sell tactics whatsoever. I absolutely love the car I bought and look forward to enjoying it for years to come! My wife and I will return as repeat customers when she's ready for a new car. I rarely ever leave reviews online but felt compelled to hop on yelp after our super positive experience in dealing with Tim and the team there. Very happy! read more

Ed Morse Cadillac Delray Beach - Car Dealers Near Me - Delray Beach, Florida

After trying this location for the first time several months ago, and having a terrible experience, I decided to give it one more shot. Today was an absolute disaster. After setting an appointment in advance for a simple oil change, they crammed additional sales down our throat like buying a locking lug and then charging for labor to order the locking log. Who goes for an oil change and it's charged $380? Insane. The woman at the service counter was rude and nasty from the moment I arrived. After not being spoken to for 20 minutes after arrival, I went in and asked for help, and the woman at the service counter said she would be with me soon. Another man asked to help and she snapped at him as well saying that she would handle it. After that, I waited another 30 minutes before being acknowledged. I'll never go back. This is not the type of service that I would expect after purchasing a $100,000 Cadillac. read more

Update: Since the below posting, I got a call from dealer saying the truck was here and to come down. Agreed to come in end of July early August; called three times subsequent to confirm the date and never called back. Really amazing how south this dealer went, yet they send me emails to come in for a new car....of course, no follow up from the general manager or anyone else, including Ed Valenz. Disgusted. Ordered a new escalade in March of 2021. $108,000 truck. confirmed the details with dealer. Wrong car came in June, it was a 2 wheel, not a 4 wheel. Fine, a simple mistake. They supposedly corrected the order in June - least I was told at the time. read more

I just bought an Alpha Romeo from these guys and it was the most pleasant experience I have had purchasing a vehicle in years,... professional, knowledgeable, and just plain friendly staff working here. My salesman Scott Mangiapani and the finance manager Michael Finegan were top-notch! Highly Recommend! read more

Ed Morse Cadillac Delray Beach - Car Dealers Near Me - Delray Beach, Florida

My lease was coming to an end and I wanted to get another CTS. Tony Catalfo was my sales associate and he was wonderful. He made the whole experience easy from price negotiation to changing my insurance to actual car delivery. I highly recommend Tony. We had a little issue with the car to no fault of Tony's and we met with Jordan Acker who handled it immediately and professionally. I really felt like a valued customer. This is my 3rd Ed Morse Cadillac and I give them 5 stars for sales and service. read more

Ed Morse Cadillac Delray Beach - Mine! - Car Dealers Near Me - Delray Beach, Florida

My dad took his car in for a bumper fix recently and they estimated a 4 day turnaround. It took 8 days and the bumper is not even flush to the car. Huge 1.5" gap from the car siding. They said for an additional $3000 they would fix it right. Are you kidding me!???? Shame on you guys. read more

The lowest quality of sales help. Cadillac should be ashamed of the sales personnel at Ed Morse Cadillac. General Motors would not tolerate such incompetence. The salesmen exhibit old fashion bait and switch tactics. I don't believe any of the sales people have any training or even graduated high school. read more

Take your business elsewhere, this entire experience and incompetent staff is not worth the migraine. To start each and every time I brought the car in for service there was an issue. During oil changes the technicians would forget to put the cap back on and it leaked and stained my driveway. I had to pay for cleaning of that, even after notifying them nothing was done to fix the issue. Another service was done on the front end of the car and the day I picked it up I noticed they broke the glove box during service. I promptly contacted service from the parking lot as they had just closed and was told I would have to drive back another day even though I live two hours away. I turned in my lease one week early to avoid any issues. They avoided contacting GM Financial to let them know. I contacted GM Financial several times and sent them the correct paperwork however I was told Cadillac Delray Beach still never reported they had the vehicle. Over the past month I have called them 17 times to ask them why this has not been reported yet and was told someone would call me back and that never happened. I asked for a manager several times and only received Samantha's voicemail. Today AGAIN I received a past due notice from GM Financial and credit decrease due to their ignorance and cretinous obtuse staff. They have the nerve to keep calling me to sell me another lease. Carmine should revamp the whole staff here as I see many more 1 star reviews other than my experience. read more

In 2021 it should be much easier to purchase a luxury vehicle, even outside of Covid. A buyer simply wants respect, honesty, and integrity from the person you choose to solicit to buy a vehicle. What happened to treating people the way you want to be treated ?? Reached out to Samatha to purchase a Certified Escalade. I made a fair offer, and was clear in expectation. I provided verified trade in values and was willing to accept a slightly lower price to allow them some selling room. I even offered that I was aware of their heavy 1000 dollar prep/handling fee for doing nothing more than their job, selling a car. Little did I know that employee and her used car manager would start playing that same old unfathomable selling game. LATER the General Manager did also. (His reply below was fluff) I requested a signed buyers order before setting final appointment to visit, finalize trade in review, and was even willing to do a little financing so they would make money on four sides of the deal. Guess what, the price on buyers order was changed. An extra 1495 CPO fee was added and they would not explain another 695 fee. That's over 2000 bucks added to agreed sell, trade, prep fees, and financing and outside of the normal taxes, tags, and registration fees that were also in place. Had the pricing been as agreed, we would have purchased without issue and provided great survey. (Quick, clean, fair, and the proper way to do business. --- but not here at Ed Morse Cadillac) The sales associate then suggested that they cannot Sell a car the same day. It takes time to inspect the vehicles. Are you selling "certified" units that are nationally advertised as certified that have not been inspected as GM requires ?? Do you need hours/days to value the trade. Or are you just playing games again ??? Ultimately my guess is the Corvette I purchased from their Sawgrass facility years ago somehow showed I was willing to accept the game and many bloated extra hidden fees for another high priced toy. 04/27 Update: Carlos (Used Manager) never reached out, NEVER ! He has our cell, emails and address. There was no GAP insurance as we are purchasing unit with substantial cash funds, just another untruth. The GM, Mr James L replied here but truly not willing to help. Infact, he now bloated the price of their truck from 62777 to 68999. Do you call that character ?? Integrity ?? Responsibility ?? Would you buy from this dealer ??? Not us. read more

Ed Morse Cadillac Delray Beach - Originally 62777 now 68999 less than a week later and after complaint. - Car Dealers Near Me - Delray Beach, Florida

I had a very good experience, it was a smooth transaction. Negotiations were reasonable compared to other dealerships. Took the time to answer my questions. I will see them again in 3 years for sure. read more

made an appointment to service my GMC Yukon XL .. confirmed via phone and arrived on time for my appointment before i was told that they are not allowed to service GMC cars for warranty repairs. wasted an hour of my morning and didn't seem to care at all. then about 3 hours later i get a call from somone who said "based on the on star connection we see your front seat is broken, would you like to come in for repair?" ... seriously???? the same day you turned me down for service? terrible dealership, terrible service center, terrible customer service. look at the other reviews ... seems to be a consistent theme for Ed Morse. read more

Worst experience in any Cadillac dealership in my life. Owned Cadillac cars for 30 years. Complete disregard for a person and a customer. Do not go there for service M L read more

The service center is grossly overpriced. Its more like a fraud to swindle your repair into maximum profits for them. The transactions are arranged in a manner which the customer seeking service has to sign over all responsibility that the mechanic have to provide honest feedback regarding your service issues. When or if you contact them you with get stonewalled by management. read more

Casey with the service department really helped me out with my ct5 and got it fixed up right for me. These guys are really trying to help. And i recommend them completely. read more

Third time now going and having my car serviced at Ed morse Cadillac and David is the best service department guy I've ever worked with he always calls or texts and run things by me they do great work and I highly recommend them read more

Excellent customer service, people that care about your satisfaction. I definitely recommend them.

Purchased an xt5 2021, not the first car purchased from them over the last 15 years but most likely the last. Car has steering issues asked for a loaner car while being serviced. Told needed to stay and await diagnostic service first. Car has 7000+ miles, coming from Wellington . When I purchased vehicle I asked if car came in will a loaner be provided as I do with every purchase made at your dealership and other dealerships over the years that made the sale " yes by all means " so don't be fooled by your salesman because service couldn't. Care less. So I'm now getting ready to cancel warranty contracts and go to my local services enter. By the way a few months ago I went in and waited during an oil change from 8:30am to almost noon . Who's the ass. They gotta your screwed , no loaner no I'm sorry. I'm sorry I became the bastard son of the Morse F read more