We needed a car fast. After some comparison shopping, we decided on a Honda CRV. I spoke to a…read moresalesperson at another Honda dealer a little closer to where we live. They didn't have the model we wanted in stock. But offered us a higher end model at the same price. I thought it was too good to be true but they assured me it was. We made an appointment to see them that evening. Well, like they say, if it's too good to be true, then it probably isn't true. Sure enough, when we arrived, they wanted $5 grand more. I had spoken to Zack Coker earlier and he had offered us the model we wanted at a great price. Said they could give it to us that night. So after the horrible experience at Hendrick Honda (oops, did that slip out?), I was prepared to be disappointed once again. We arrived at 7 that night, 2 hours before closing. They assured me we could complete the transaction and go home with our car that night. Zack was off that day (but he still set up the sale) and had asked colleague Ed Haddad to meet with us. He had the contract all typed up and ready to go. We pored over it and wouldn't you know, the price was exactly as promised. I kept asking, are you sure? They were as good as their word. The finance manager (Tyler, if memory serves) made the payment process as smooth as could be. And we went home that very night with our shiny new Honda.

The good: not much to talk about other than they have a good selection of new vehicles for sale…read more Yes, I bought a new car but everything involved was a bad experience. From the time that I arrived and test drove an SUV, purchased it with cash and still had to go and sit at the finance dept., it took 6 hours of my time to leave with the vehicle only to return to have a part replaced the next week and they ordered the wrong part. The sales person Nicholas was nothing special. Nice guy but he could have cared less about making car buying a five star experience. It should not take 45 minutes to make a sale and a whole day to drive it off the lot. I will not be returning for any other service because if buying took forever, I don't care to experience the service department.

I was dreading going to a dealership to buy my new car. Historically, I have used online…read morepurchasing for my cars - simply so I did not have to deal with a live "sales person". I must say...this experience was by far the smoothest car buying purchase I have had in a very long time. Matt B. was so pleasant. He did not give me that "sales" guy vibe at all. Thank you so much, I am thrilled with my car!

​ I would give them zero Stars if I could. I brought my car in because my son hit a curb and broke…read morethe tie rod. They tried to charge me $18,000 . I started questioning and they couldn't stop lying through their teeth. At the end of the day they said who cares insurance pays for it so we want to double check and make sure everything's perfect. I looked at him and said that's not what it's about it's about you making as much money and ripping off insurance companies. ​

Service update was due on my Jeep Grand Cherokee, after having a previous good experience at…read moreSchumacher Jeep " Federal Highway " Delray ; I returned to to have the service completed, I met with service writer John Highfield very polite, took the car in immediately, contacted me upon completion received the car back clean & service completed as requested... Certainly I would recommend the service based on my experiences..

Horrible dealer The worst experience…read more My truck was perfect I went For oil change They told me to do 30.000 miles Maintanance Charged me 1.850,00 Now my truck drives horrible Went back to complain They told me they fixed the problem My truck still driving horrible I don't refer this dealer Horrible

BenJamin, in sales, is the best! He is a true professional. He is knowledgeable, patient, and very…read moredetermine to find the vehicle you want. He was always available by text message and extremely responsive.

Recommend a Second Opinion Before Major Repairs…read more We brought our 2016 Mercedes convertible to the Mercedes dealership in Delray Beach because the convertible top was not going up. After their inspection, we were told the vehicle required: * Replacement of the convertible top * Repair of an oil leak * Repair of a rattling window The total estimate was approximately $7,000. Given the car's age (nearly 10 years old) and current value (around $14,000), we chose not to proceed and instead sought a second opinion from an independent mechanic. The independent mechanic found: * The convertible top was functioning properly and did not need replacement * There was no oil leak * The window rattle was minor and required a simple adjustment The issue was resolved for $250. Based on this experience, I strongly recommend getting a second opinion before authorizing costly repairs at this dealership. The initial diagnosis significantly overstated the work required, which raises concerns about the accuracy of their service assessments.

My 2 yr old Subaru wouldn't start. So, I got it jumped and immediately took it over to Subaru of…read moreDelray. Turns out that their service Express Lane does more than oil changes. They also replace tires and batteries. The intake was quick. The service advisor was very nice. In about an hour, they had me back on the road. And, best of all, it was all covered under warranty & they didn't find anything else to fix.

I purchased a used car from this dealership on March 1, and in less than two weeks it has already…read morebeen one of the MOST FRUSTRATING CAR BUYING EXPERIENCES I've had. Just five days after purchasing the vehicle, the CHECK ENGINE LIGHT came on and I had to bring the car back for service. Shortly after that, one of the headlights burned out, which required yet another trip back to the dealership. It hasn't even been two weeks and I CURRENTLY DO NOT EVEN HAVE THE CAR I PURCHASED because it's still being serviced. What makes this experience even worse is the COMPLETE LACK OF COMMUNICATION. The person who is supposed to assist customers is NEVER AVAILABLE, and calling the dealership is practically POINTLESS. I've called every number I could find multiple times, and no one answers or provides any real help. The only way to get any response seems to be driving to the dealership in person, which ends up being a TOTAL WASTE OF TIME. This has been a HORRENDOUS EXPERIENCE, and I would strongly caution anyone considering buying a vehicle here--especially a PRE-OWNED VEHICLE. Based on my experience, you should not expect transparency, clear answers, or responsive support. Even calling ALL THREE BUILDINGS/LINES associated with the dealership has been a COMPLETE WASTE OF TIME. BUYER BEWARE.

A Complete 180° - From Frustrated to Extremely Impressed at Ed Morse Cadillac Delray Beach…read moreLast year I left a negative review after a disappointing service experience and even had to escalate the issue to the manager, Armondo Davila, who stepped in and made things right. I wasn't sure what to expect when I brought my 2024 Cadillac Lyriq back this week, but this visit was night-and-day different -- easily one of the best dealership experiences I've ever had. I was fortunate to work with service advisor Chris Toskulauzidis this time, and I can honestly say he is an absolute stand-up professional. Chris was kind, attentive, and proactive from the moment I arrived. He listened carefully to every concern, kept me updated almost daily, and truly went above and beyond. He personally took my Lyriq on multiple test drives to track down the noises I was hearing and made sure everything was fixed correctly before returning the car. The master technician on Lyriqs, Brian, was equally outstanding. He diagnosed the issue perfectly, applied the latest service bulletin that Cadillac released, and completely resolved a problem that had been plaguing my car for months. Brian even took the time to explain everything to me in detail so I fully understood what was done. I was provided a comfortable loaner vehicle the entire time, and when I picked up my Lyriq it was running better than ever. To Chris Toskulauzidis, Manager Armondo Davila, and Master Technician Brian -- thank you from the bottom of my heart. You three represent what true customer service should be. You turned a previously frustrated customer into a very happy one, and you've absolutely earned my future business and my highest recommendation. Ed Morse Cadillac Delray Beach -- keep these gentlemen around. They are the reason people will drive out of their way to service here. Highly recommend this dealership!

Not impressed with the customer service at the service station. This was our first time bringing…read morein our vehicle to get an oil change. We had an appt and drove up and went inside. Stood there and felt like we were in everyone's way. A number of employees walked past us. Nobody said anything. NOTHING. We weren't sure what to do. Employees at the desks are chatting with each other and nobody says anything to customers. I was feeling invisible. Stood there forever before anyone said anything. Maybe a sign would help. Maybe an employee should greet you when you come in. Just suggestions... Not a welcoming feeling at all. Not friendly. I am going to dread coming here every time I need an oil change. Or I will try finding a new Cadillac location. The entire experience made me feel like they just want my money.

10/10 Experience with Dan and Sergio as the financial advisor. I am absolutely in love with my…read moretruck and I recommend them & the dealership truly so much. There's no words to express how much I was satisfied with my experience with them. In & Out in no time !! Thank you Grieco Chevy.

I am extremely disappointed with this dealership's customer service. I purchased a Corvette from…read morethem in January 2025 and also paid for a warranty, which was added directly to my loan. When I attempted to have my vehicle repaired, I was informed that the warranty was never activated by the dealership. Since August 13, 2025, I have repeatedly contacted the dealership regarding this issue. Despite countless phone calls and voicemails, I have only spoken once with Mark Rapp, the finance manager, and Sergio, the sales manager--and neither has returned any follow-up calls. I have even gone to the dealership in person, despite living far away, and the lack of care, urgency, and accountability is unbelievable. Because of their failure, I have been unable to repair critical issues on my vehicle. A functioning trunk is essential in such a small car, and now my seat belt has been torn for over two months. Due to the dealership's error with the warranty, I cannot get it fixed--putting my safety at risk should an accident occur. I have been told the dealership has gone through multiple finance representatives, which likely explains how this situation occurred, but that does not excuse the continued neglect or broken promises. No one follows through, and no one takes responsibility. I strongly do not recommend purchasing a warranty through this dealership, as mine was paid for but never honored. This experience has been frustrating, exhausting, and completely unacceptable.

This was my 3rd trip to Grieco Mazda of Delray Beach for an oil change. The dealership is currently…read moreunder renovation but they have shaded outdoor seating, bathrooms, coffee/tea for waiting customers. The service advisor who helped me asked the appropriate questions and was not pushy selling other services. I waited only 30-40 minutes and then I was notified that the oil change was complete. While waiting, the tech working on the car videotapes his work, which is helpful. The prices of service is fair and so will return.

Great experience! Buying a car was a breeze. We came in with a number in mind, and two people in…read morethis dealership made it happen. Mark Cato and Mike Finegan. Mark is in sales, and Mike is a manager. Mark went above and beyond at every step of the way, from greeting us at the door, to sending us off in our new CX-70. And Mike is actually there to help you, he gave us a fair price right off the bat. This was the second Mazda dealership we stopped at that day, and Mike's starting offer was other dealership's "final" offer. Needless to say, next time this will be our first and only stop. When buying a car make sure to ask for Mark and Mike. They will take great care of you. Thank you again, guys!

Scheduled my appointment with the Robot, who was efficient & polite. Arrived at my appointment…read moretime, but I quickly realized they couldn't find my appointment ‍. The Manager quickly came over & asked for my info, and accommodated me, I asked if my appointment is in the "cloud ", and laughed, she acknowledged, yes. Waited for about a total of 2 hours. The coffee is awful!!! No Donuts or Cold Water while you wait. During the week they have a purchase food counter.

I posted a complaint about the bad customer service and a phone system that is totally…read moredysfunctional. I received a response telling me to contact their assistant general manager. Really? You contact your GM! I did my job. Do yours.