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    BMW Pompano Beach

    2.6 (149 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 3 weeks ago

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    Andrew N.

    So after BMW reached out to me about purchasing my 2015 328i with 61K miles on it, I decided to see what they would offer to buy my car for. They seemed really enthusiastic about buying it, and saying how mint the condition of the car is in and how clean it looks. The person I originally talked to was super nice and showed me a couple cars while I waited. I had both keys, and service records this car was only serviced there too. They say the offer is read and the manager say I'll tell him the offer. The manager goes to list a bunch of excuses that the brakes and tires are worn when I got it serviced for brakes in January 2024, and have only out 1450 miles it on since then, and rattling bunch of other flaws after saying the car is "mint/excellent condition" they come with this low ball offer of 6,000 dollars I went to car Mac and sold it for 11,000! I will never buy a car from them again!

    2020 330i
    Marc W.

    6/30/23 Hola Julio: A message came up on my 2020 330i that said my coolant was low so I brought my car in to get it checked for leaks, then filled with coolant. Michael Fine did his usual great job. Last time my window motor was broken, and he got it replaced. So, he did his due diligence, as tires had wear and time was coming for maintenance, but I wanted to wait till August. It was a nice touch to have a video sent to my phone, for service items, and to keep me apprised of progress. So thanks to your service guy for his great work. Michael had a beautiful VW Tiguan for me to use, while I left my car to be serviced. It was very nice, but not a Bimmer, ha! As Service Advisor, Michael is very personable, professional, and works hard to make his clients happy. He enjoys his craft and is a credit to Vista BMW, 5 star all the way. In addition, your updates to the property are very welcome, as extra space was needed for service and parking. Looks great! So, all good and I look forward to my next visit to Vista BMW Pompano Pompano Beach. You all have my utmost respect. Regards, Marc Walther Pompano Beach marc132@me.com 954-647-0638

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    2 years ago

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    Kymberly, thanks for letting us know that we're improving every day!

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    2 years ago

    Don't go there!! Service is horrible! They find things wrong that don't need to be fixed and overcharge you. Beware!!!

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    Poor customer service. They don't answer the phone promptly and return calls promptly

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    Review Highlights - BMW Pompano Beach

    Above all Abbas in finance went out of his way to explain all the options that were very important to me to protect me in the future.

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    CarMax

    CarMax

    (93 reviews)

    We stopped at this Carmax to check out some used cars for sale and maybe test drive one or two…read more The way it works is that you basically have a Self-Service system here. You go to the lot and you spot what car you want to test drive and they will then set you up with the test drive. I guess it's a good system if you don't see anything you like and you don't waste a salesperson time, but I thought that was kind of odd. We walked around for about 15-20 min and did not find anything that caught our eyes. But at least we now know how it works.

    Buying process is far different ... and let's preface that the unit was priced much higher than…read moreothers in market, not negotiable, and Carmax too now adds dealer prep and handling fee in the 1000 dollar range. So we found a car outside the area. We paid the have it transported here from another Carmax. We contacted a local GM dealer and found that Carmaxs Equifax reporting (versus Carfax) was incorrect and manufacturer warranty was finished. We also found the CPO on file was never paid for original dealer and thus not in effect. Urgh .... So we reach out after hours by chat to discuss cancelling and to find out the process when they were incorrect. Not to worry, the car was on a test drive and being sold today. Didn't you see the refund pending for delivery you paid ??? What ... So in effect the delivery was paid and funds received. The car was on hold and Carmax allowed another buyer to test drive and buy a unit held for transport. Then they just refund the money and fail to alert via phone and email. Wow ! Now again we were going to cancel and all is well in end. We won't likely ever consider Carmax for a buy in future however. Bad info on cars, poor hold and transport policies, and true lack of empathy around their business model and loopholes. Just another typical car dealer experience !!!

    Expert Auto Group - Pompano

    Expert Auto Group - Pompano

    (10 reviews)

    I recently purchased a 2015 VW GTI from Expert Auto Group through Auto Trader, and my experience…read morewas truly exceptional! Chad handled everything from start to finish, providing top-notch service that was both friendly and professional. Living in PA while the dealership is in FL, I was initially hesitant, but Chad and the team made me feel secure and well taken care of throughout the entire process. Chad was so accommodating and even FaceTime'd me so that I could see the car and hear it running etc. Expert Auto even took the car on my behalf to the PPI I arranged, which was a huge relief, especially when I had to set up a second inspection due to a miscommunication with the first. Sam and Chad were understanding and accommodating, which I truly appreciated. Negotiations were fair and quick, and the paperwork was a breeze. They also helped me arrange for the car to be transported up to PA from FL at a very fair price through a 3rd party that they work with. I have zero complaints and would give them more than 5 stars if I could! They're changing the game for used car sales (absolutely nothing like the stereotype), and I've already recommended them to some friends. Thanks so much again, Chad and Sam! You guys are the best! PS - I absolutely ADORE my car!!

    I usually don't write negative reviews, but to save you the trouble, I can't in good faith…read morerecommend buying from this company. I tried to give it a chance, but after this encounter, I can't say they are the best to go with. If you can, it's better to just buy the vehicle straight from the maker's dealership. Instead of the whole story, I will list the pros and my story for the cons. *Pros* Fast - In and out in a few hours Friendly(ish) - Majority of the staff was welcoming *Cons* TLDR - Chad sold me a van and failed to mention all of it's multi-thousand dollar issues beforehand (check engine light came on the 2nd day after being bought!), and for some reason falsely accused me of lying on several occasions, which I considered odd as I took time out of my week trying to help us BOTH out and there is literally no reason to lie! I just wanted good service and to go on about my day! Very disappointed in how service and communication was conducted at Expert Auto Group. Summarized story: I bought a sprinter van with Chad being the one to sell it to me. Did a thorough walk-around and noticed it was pretty banged up but could possibly be fixed. Noticed light coming in through the van, and asked about it and he said it shouldn't be an issue. Bought it, then it rained a few days later and flooded a portion of the van next to the electronics I had there and almost got me ELECTROCUTED since I was near it! Confronted Chad and he insist there was no leak even though there was water in the van during our walk through before I bought it, but I thought it was something else, but then it started to click. Eventually he offered to fix it and I shopped around for days trying to look for the best price so that it wouldn't hurt any of our pockets and it was hard to get someone who could work on a van that size, so he offered to have someone he knows fix it. Dropped my van off for 4 days thinking this body shop guy is fixing the huge dent and leak spot that I've been telling Chad I can't find anyone to fix. This guy "fixes" the leak with some weird, ugly, white paste in 2 spots that of course doesn't match my van AND all the dents are still on the vehicle!!! Then Chad tells me out of nowhere it's $300 out of pocket for me! No heads up or anything on my 2hr 30min drive over here saying that I was going to pay that much, and no pictures to show what was done! I asked why this terrible job was $300 and where was the receipt and he asked me why I need a receipt.. The guy "supposedly" charged him $800 for the sloppy work and I am just supposed to believe it without an invoice or any proof. Could have just been making that number up! If he would have given me an estimate beforehand, like I gave him the courtesy of trying to find a good one for him, I would have told him I'll just buy the materials and he can cover a portion of that. Would have saved me the long drive and multiple days without a van. Plus I would have gotten some of the dents out as well for way less. Then I told him I already had to pay for a lot of damages to the vehicle after I drove it off the lot. Things he failed to mention that were busted before I bought this thing, like broken seatbelt sensor which cost $338. Also, the 2 front broken tire pressure sensors, clogged DPF filter, faulty up & downstream NOX sensors which all in total would have equaled a few THOUSAND more dollars, but my local Mercedes with ACTUAL 5 star service looked out for me and made me feel like they were actively trying to save me money with suggestions and tips! I mentioned the damages to Chad and he didn't believe me and wanted proof, yet he could not provide the proof of the $800 "roof leak fix". Then he said I did some major wiring in the van that could have caused some damage which shocked me because I was trying to figure out what he was talking about since I DIDN'T EVEN DO THAT! Just a straight lie! Anyway, now I'm down $300 more and drove home feeling conned. If 5 stars is what they wanted, it should have been a stress free buying experience!

    Sienna Motors

    Sienna Motors

    (16 reviews)

    DO NOT BUY A CAR FROM SIENNA MOTORS. This is hands-down the…read moreworst experience I've ever had with any dealership, and they should be ashamed to even be in business. I bought a car from them in January 2025. It's now the end of April -- FOUR MONTHS later -- and I still don't have the title. They failed to properly pay off a lien from the previous owner, and because of their complete incompetence, BMW Financial still had the title tied up months after my purchase. I called their office FIVE DAYS before I got into a serious accident to try to fix the title issue. It had already been over 60 days since I bought the car -- and they still had no real answers, no urgency, and frankly no clue what they were doing. If I hadn't gotten into a crash and forced the issue, they would probably still be sitting on it doing absolutely nothing. When I got into the accident, the police at the scene told me I didn't even legally own the car because the registration was temporary and my name was nowhere to be found in the system -- because of Sienna Motors' negligence. Imagine how humiliating and stressful that is, being in a wreck and then being told you might not even own your own car? Now, my insurance company wants to pay me for the totaled car -- but they can't release a dime until I get the title. And guess what? I still don't have it. All because this dealership can't do the basic things a dealership is supposed to do. Sienna Motors cost me time, money, mental stress, and almost wrecked my insurance claim because they were too lazy and careless to do their jobs properly. If you value your sanity, your money, or your legal protection -- stay far, far away from Sienna Motors. This place is a complete joke. Absolutely disgraceful business. ZERO STARS if I could.

    I had been looking for a specific Miata for quite some time. My boyfriend, constantly looking it up…read moreto try to find it for me, ended up finding it on the Sienna Motors website. He kept this from me for a while because, knowing it was my dream car, he was afraid I'd get tunnel vision and want it despite living states away (and therefore, unable to see it in person). My first major mistake. I did get tunnel vision and really counted on the fact that if we talked to them and requested photos and videos, and asked specifically about the condition of the car (one question of which being, whether it would pass smog which they said it would), that they'd be honest and let us know if it needed work or anything of the sort so we could make an informed decision about buying it. Apparently, it was in perfect, flawless condition. I believed this and decided I wanted the car. The whole transaction was quick and considering it was in pristine condition, we were told it would just need routine maintenance and would be sent out. We asked for a specific date because my boyfriend travels for work and we would both be out of the country within the month. This "routine maintenance" turned into weeks and suddenly they needed to change the wheels? And something else needed fixing? (I can't remember what it was, my boyfriend handled everything because he's the one that knows about this stuff but the stress this entire ordeal caused him makes me not want to bring this up but he has all the texts). This pushed the date we received the car from Nov to Dec. When it was on the way here, we got a call from the driver transporting my car. He said he was stuck, unable to deliver the car because it wouldn't run on its own. It couldn't be moved in or out of the trailer because it wouldn't turn on. We called Sienna Motors giving them a list of all the reasons why they needed to take the car back. It wasn't at all in the condition they had stated it was in. Not even close, the car didn't run? Claude, the owner, was adamant that the car was perfect and rather than taking it back and refunding it, he stated he would pay for whatever maintenance the car needed. We have this in a signed contract as well (spoiler alert: it wasn't honored). It was written, Sienna Motors would pay for any major repairs at the place of our choice. We're close to a Mazda so we chose to have it repaired there (which Claude was reluctant about. Probably because Mazda seeing the condition the car was in would know it needed some MAJOR work). Needless to say, we didn't receive the car then and I didn't see it until end of Jan. Once we saw the car it was clear what this whole ordeal was. The car barely turned on, there was a ton of rust, water filled the trunk all around the battery, it didn't pass smog (once we got it to work for a moment and drained the water). The list went on. For a perfect car, I couldn't even drive it around the corner. The car was looked at a few times and basically lived at Mazda for months, with nothing done. Our mechanic told us it needed major repairs (we have the list), Claude didn't want to pay it as his contract said he would and asked us to take the car to another mechanic for a second opinion. The car can't be legally driven and barely functions at that. This is now 5 months or so of this back and forth so we just gave up. No lemon laws or used car buyer protections in Florida so easy to scam out-of-staters I guess? My final conversation with Mazda, he mentioned he only spoke with Claude once, and tried to call back a few times to no avail. The one time they spoke, he said Claude told him to do a minimal check, so he wasn't actually going to pay for any repairs. Yet, he told us Mazda wouldn't return his calls? Last thing I will say, it's an older car so I knew it wouldn't be perfect like a new car but I expected it to drive. It's disappointing that I really thought I had found my dream car, and my naïveté lead me to believe this was an honest dealership. My mistake! Thanks Sienna Motors. And thank you Claude and Luis. May you both be well.

    Avis Car Sales

    Avis Car Sales

    (40 reviews)

    My experience with Avis car sales was not 5 stars but 10 stars. After purchasing my Jeep at Avis I…read morewas so impressed by their customer service I asked the general manager if I could write a letter to the "higher ups" of the company to express my great satisfaction. He asked if I would leave a review online instead. Though my review is a little lengthy, I wanted to share the details on why I think that Avis is an exceptional example of customer service. I was looking for a new used car and went to many dealerships before my husband told me about Avis. The salesperson who helped me was Hugo Ochoa. He was extremely informative, friendly and especially patient. I know that I am very anal, meticulous and admittedly can become a pain in the ass especially when making a large purchase. He never expressed any annoyance but only a willingness to make me happy with the car that I wanted. I couldn't have asked for a better person to help me. Never dismissive and no pressure sales like the other dealerships. I told him that I needed to bring my mother back to see if she could comfortably get into the Jeep SUV because the step up was somewhat higher than a regular car. All I needed to do was give them a fully refundable $500 deposit to hold the car. He warmly welcomed us both back and we test drove the car. I still wasn't sure about the car and I met with the finance person to get the details on the price and information on the finance charges. He told me that he would get back with me with the information. During these visits, the general manager, Caleb Ewart warmly introduced himself and expressed that he was here to answer any questions that I might have. When I test drove the Jeep, I had heard some "interesting sounds" and I wanted to bring it to my mechanic to get the car inspected. Caleb allowed this and told me to bring it back by the end of the day. Now, I ask you, what other dealership would do this? None, that I know of. Again, another example of great customer service! I brought it to my mechanic and there was nothing wrong with it except that it needed new wipers, a cabin air filter, the third row headrest was broken and it needed a good cleaning. I received the information on the interest rate and went home to research a better deal. I called Hugo and told him that I got a better interest rate. He told me that he would speak with Caleb, the general manager to see if he could get something even better. Caleb called back shortly and got an even better rate. I told him that I saw a price decrease on the car on another website and he told me that he had already lowered the price to match it. He didn't have to do this and be so honest unless I had brought it up. But he did it on his own. What other dealership would do this? None that I know of. Avis did! I came back with my husband to buy the car. A football game was on TV and they offered us pizza. I declined, but my husband enjoyed the food and unexpected camaraderie. Have you ever heard of a car dealership doing this? Another example of great customer service. Everything was fixed in the Jeep except the headrest and they gave me a voucher that as soon as I brought it back to them, they would take it to the Jeep dealership to get it fixed and would give me a loaner car during that time. The finance person was out that day and Caleb handled all the paperwork and contracts. I had a zoom meeting with the car warranty person and he explained everything in detail answering my hundred questions with loads of patience. I was very satisfied and bought the extended warranty. During my numerous visits at the dealership I had shared with Hugo that I had a dog that sheds a lot. He suggested that I buy seat covers and that he would put them on for me. This dealership continued to go above and beyond what was expected of them to ensure that I had a great experience. What other dealership does this? None that I know of. BUT THE PEOPLE AT POMPANO BEACH AVIS DOES! Thank you, Cheryl S.

    Smooth sale. Very pleased. Excellent price and service. Even let us leave our old car on the lot…read moreuntil we could pick it up

    BMW Pompano Beach - car_dealers - Updated May 2026

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