I was just at the dealership and my salesman was Robert Harris and Paul Wright. I will say I was the most difficult customer they have encountered in a while, I could not make up my mine on a car. Both Robert and Paul treated me with such professionalism that I felt compelled to write this review. When you look a men in the eyes and shake their hand that means something and now a days that is difficult to find. Paul and Robert did just that, they upheld their word even though I was so difficult. If you are in the market for a car in Pompano Beach please go by and see either Robert or Paul at Vista BMW on Federal Highway to purchase your next car, you will not be disappointed. These guys are honest, professional and a joy to work with. Tom West read more

I chose this service department because they were close to my house. However, they seem, to book more appointments than they can accommodate. I took my vehicle in at 8:15 on 11.29. As of 10:12 on 11.30 they were still unable to give me any information on my car. Said the car was taken in late, and that diagnostics take time. Hmmmmmm? Update: My service adviser was Steve Cohen. I did get my car back today. No report from Steve, or the dealership. Just a text that my car was ready for pick up. I left three message for Steve to call me. Two to find out the issue with my car, the other was a follow up question. He never returned my text or calls. If you do use this service department (which I would not recommend), definitely stay away from Steve. He seemed angry the two time I called to check in on my vehicle. read more

I've been in the market for a new ride, so I started my search online. After some consideration I decided on a BMW certified 3 series BMW and began shopping around. A sweet little car came up in my search so I did my research and found it to be a good deal. Only problem was I'm in Miami and the car I wanted was all the way up in Pompano Beach. Undeterred, I went to the Vista BMW CPO website for more information and saw you can start the purchase online. With this option you're able to pick the car you like, send in your deets (ID, insurance, personal info) and get your application started. The internet sales team was great! I had a trade and I was able to send all the data and have an offer set up super fast. A few days later I met with Sam who showed me the car...but unfortunately, it wasn't a match. I told Sam what I was looking for and he showed me a few with the options I wanted. I appreciated that he was diligent in exploring other options and very low pressure. The other cars didn't hit the mark either...UNTIL he showed me a sweet all black 3 series Gran Turismo in the showroom which gave me something new to consider. This car was sick--M Sport, loaded, and in awesome condition. I went back home and did my research since I wasn't considering a GT, checked Carfax, online reviews, etc. and came back the next day with the husband in tow for a test drive to seal the deal. Remember the online purchase option? Since financing had my details, I basically had to show up with my trade and sign the paperwork. Super efficient and eliminated the time drain auto financing can become sometimes. Abbas in finance had everything prepared, so after signing a lot of forms I was set to go! BMW Genius, Chantal showed me the awesome features on my car. This service is really beneficial and very streamlined so you can be on your way and enjoying your car in no time. All in all, I can't say enough good things about the purchase process here. I've bought a few vehicles over the years, and the process isn't usually very tolerable; however, Vista BMW Pompano Beach exceeded expectations. Even though I'm quite far from Pompano Beach, I wouldn't hesitate to recommend this dealership to others. read more

BMW Pompano Beach - Love! - Car Dealers Near Me - Pompano Beach, Florida

This was the first time I bought a car from the internet. I never thought I'd buy a big-ticket item like a car without seeing it in person. Honestly, I was a little apprehensive. But Vista BMW Pompano Beach put me at ease and Milson Dominique went above and beyond to make it a great car-buying experience. He answered all of my questions and sent me extra photos and video of the vehicle. I was very comfortable throughout the entire process. Even the finance manager was great. He shopped several banks to find me the best interest rate and getting through the paperwork was a snap. Overall, I'm very happy with my experience and now I have an awesome car. read more

I came looking for a BMW and the staff is pretty nice great customer service. But on the other hand the vehicle that I came for was in nice condition. But when I started the vehicle it had a CHECK ENGINE LIGHT. I asked the rep who was assisting me why is there a check engine light and he had no clue, the car was a 2019. If anyone knows BMW if it's a check engine light when you start it something's definitely wrong that's not a good 1st impression on a paying customer. read more

Great experience everyone is wearing a mask very clean and Frank was the best service advisor in and out for oil change in no time

Vista BMW of Pompano are professional scam artists and I do not recommend doing business with them. When trying to buyout my lease they are not honoring my original contract and adding numerous dealership fees. First, they said I had to have my car BWM Certified....this is NOT true! Why would I pay extra to have the car certified when it has been my car for the last 3 years, still under warranty and I don't need it "certified". When I denied that I was then told I had to have a mandatory inspection or they would not being able to process my car....again this is NOT true! That inspection charge is $899 at which time they would prepare a quote to fix anything they found to be wrong. When I asked what would happen if I didn't make any repairs the sales manager said they would never sell me a faulty car, huh? Again, this is MY car and under full warranty. It's not the dealership's business per my contract and all they want is to scam customers into paying more money. The situation has gotten so bad in Florida that it is making the press and now involved the States Attorney Office and the Department of Motor Vehicles of which Vista has been reported to both. Overall, this dealership cannot be trusted and will definitely try to take advantage of anyone who walks in the door. I eventually found an honest BMW dealership who honored the contract and did not try to add any made-up fees. I would suggest to anyone that considers doing business at Vista check with other dealerships first before making a final decision. Recent article: https://www.local10.com/news/local/2022/05/20/car-dealerships-continue-to-engage-in-illegal-malpractice-with-fees-attorney-says/ File a complaint about Vista: http://myfloridalegal.com/pages.nsf/main/e56e73cb833294c085256cc900508fc6!opendocument read more

Would leave 0 stars if that was an option. We agreed to a deal in May, and now that my dad's lease is up and he is ready to exchange cars, Sal is backing out of the agreed upon deal and trying to increase the price in a myriad of ways. He blamed BMW, but after speaking with BMW North America, they informed me this is 100% the dealership's decision and they are shocked and disappointed to here that they would try to change the terms of agreement. After telling the dealership that BMW informed me they were lying, they agreed to change the deal back but decided they would now be adding tax, which they agreed to cover in the original agreement. Again, they blamed BMW, and after speaking with BMW, it was clear that they were LYING and just trying to scam more money out of our monthly payment. Horrible way to run a business. We then called BMW Braman and they immediately honored Vista's deal that Sal reneged on. Would recommend avoiding Vista at all costs and bringing your business somewhere else where they will not try to nickle and dime you AFTER you've made an agreement. read more

Vista BMW is going out of business if you buy a car your warrantee will not be good from the dealership

I just left BMW at Pompano Beach. I must express my satisfaction with the Genius, de name Samuel Ramkisson. On different times, this "genius" gentleman helped with navigating through the options in the new BMW X3 2021. I am extremely happy with this person. He has enormous patience to teach the new drivers. Is not easy to encounter a staff with this knowledge and is very pleasant and rare to find this kind of gentleman. Again, Samuel, thank you v very much for your help. Do you want to buy a BMW ? I, sure to recommend this dealer. read more

i bought a BMW X5 used one from them and the AC broke the second day and they said they cant do anything about it as the warranty expired. I asked them the day i bought it if something goes wrong in a day would you guys help me out they said yes but never did. since that day everything started falling apart the problems with electrical system , the suspension. I will never again buy anything or suggest anyone to buy a used car from them unless it has a warranty . my worst experience with a dealership . read more

This location sucks. First - last time I was here they tried to make me pay over $500 when my insurance was already paying them for service. Then, I got a nail in my tire and the front told me that they would patch it. Well, apparently they don't patch tires here. Unreal. A new tire. That's another $400 down the drain. read more

DISHONEST Dealership!!! I bought a used BMW from Vista BMW...Big mistake. Dealership said car was in great shape, and still under warranty. I bought it and took to my mechanic who found several fault codes with car and a worn out tire. I called dealership to get issues fixed. Dealership said the tire could have been damaged on my drive home, and would not fix it. Also the fault codes were not covered under warranty Do not trust this dealership...Dirty used car salespeople read more

Just purchased my 6th BMW and I have to say that Vista BMW In pompano beach was the most efficient and buying experience compared to my last 5 BMW purchases. Matt was fantastic, actually everyone involved in the process was amazing. I got to the dealership at 6:30pm and by 9pm I was driving home in my new BMW. Thank you to the Vista BMW Pompano Beach Team! Tom Dougherty read more

I purchased a jaguar F PACE from this dealership. Less than one week of driving the electric gearbox started giving problems. I reported the issue to the sales person that did the sale with me he ask me to return it to get checked out so I did. After leaving it with them for 4 days he told me the vehicle is fine the just needed to reset the gearbox with a computer. To my knowledge I thought that wasn't sounding right. But I gave them the benefit of the doubt. So I returned pick my vehicle up 2 days after driving the vehicle the problem started again plus the check engine light came on. I called and made a report to the agent at the dealership about my issue with the vehicle he told me the managers said they did enough for me and I need to take it to jaguar and fixed it my self. After I wake up at 4am to catch a 5:30am flight to Dallas Texas to get $26000 cashiers check from my bank to pay them for this vehicle. After turning down another deal from another dealership to put trust in them to purchase this vehicle from them I got this nasty experience. I tried calling the general manager for 5 days can't get her on the phone she is totally ignoring my calls. I left messages for her to return my calls I haven't gotten one as yet. I will never support this company ever again. I felt robbed I felt lied to and cheated on my hard earned money. I wish they had been a little more honest from the start. I have kids to support and also a military veteran. read more

Just got my car there, thanks to my man Milson for hooking me up with a great deal. Honestly, service was great. The whole experience was smooth and excellent. I will definitely recommend this dealership to my friends and family. read more

The Vista BMW Pompano Beach Service Department gives BMW a bad name. On my recent visit, as I walked in the employees were arguing amongst themselves, I waited 40 minutes past my appointment time to be helped, and was then treated with indifference. I would not recommend this dealership for service. read more

Turned in a lease and purchased a CPO from Vista Pompano Beach on Federal. Typical car dealership with poor transparency and communication. Got offered a financing rate of 6% when I qualified for 1.99%. Extremely poor communication on lease turn-in details. Finance guy Abbas gimmick should be illegal. Basically he tells you the price per month of everything they're upselling you and doesn't factor in the interest rate if your financing. The headlight on the car went out 2 weeks after purchase. On my 4th BMW and these guy's get a thumbs down. read more

We recently traded in two vehicles and drove off the lot with our new BMW X-3. We love this vehicle. It is exceeding all expectations. And, our experience at BMW Pompano Beach was (is) the icing on the cake. Our salesperson, Brent, was extremely helpful, supportive, knowledgeable, and kind-hearted. Since we were trading in two vehicles, it was a bit more complicated to arrive at the figures we needed to make a deal. Sal, the sales manager, working collaboratively with Brent, figured out the path for our successful transaction. Arthur in the finance department also took the necessary time to answer all questions and explain all the details needed. He was friendly and easily makes personal connections with customers. We went back the next day to meet with Chantel (the BMW Genius) who explained everything we needed to know regarding our new X-3. She did an outstanding job. She is patient, a great listener, a super teacher and an awesome ambassador for BMW. All in all we are extremely pleased that we chose Vista BMW in Pompano and look forward to being a part of the BMW family. Again, LOVE, LOVE our new X-3. read more

I brought my vehicle in for service to Vista BMW Pompano Beach, 744 N Federal Hwy Pompano Beach, FL 33062 and authorized a diagnostic test to be performed for $165. I was advised the diagnostic test identified the problem was a broken amplifier. The only agreed upon repair including cost and labor was for the amplifier for $1,000. No other consent was given. I went to the dealer to pick up my vehicle. I was shocked to learn the invoice indicated a completely different part was replaced and for twice the price. Specifically, a satellite radio module was repaired for the cost of $2,000. This repair was never discussed with me nor authorized. Management's initial approach was to intimidate me into paying for a repair I did not authorize. Finally, they agreed to remove the part, but I could only pick up my vehicle the following day. The following day I went to pick up my vehicle. At that time, the Service Manager, Don Woody and the service advisor both raised their voices at me and made threats to me that "I could be forced to pay" for the unauthorized work. While I was waiting for them to remove the part, I called another authorized BMW dealership and asked how much the labor would be for the exact service and they quoted me half the amount of hours of labor. I brought this up to the manager for reference, but he had no response. The manager finally agreed that I was only responsible for paying the $165 diagnostic test I consented to and they removed the part that was installed. My experience with this dealership was extremely unprofessional and concerning. This business practice is alarming and should be investigated and prevented, so this does not happen to anyone else. read more

I have only owned BMW's since I was 25, and I am now 55. I have had 5 in the past 30 years. Well, I tired to buy a X5 last week and completed all kinds of paperwork only to be told that they would call me the next day by noon. The call never came. I called at 3 pm and said they would call back later. At 5 pm there still was no call and I left a message. Finally at 7 pm they called to say I COULD NOT BUY THE CAR. Their reason...because I want to pay CASH. Can you believe this? I said if I cannot pay cash, I would be happy to finance it for 0% interest. They said they can't do this. What's wrong with this dealership. I should have read all the comments, first. I am glad they turned me down. read more

There really should be negative star option. Sales dept and mgmt are just ignorant pompous jerks. Do yourself a favor and drive to Lauderdale, WPB, or even Miami. I've owned 12 BMW over the last 20 years and have never dealt with this level of rudeness (for lack of a another non-graphic word). Sales/ desk manager even became spiteful when I was open and honest about taking my business elsewhere since they were unwilling to come close to offering a fair deal where they called BMWFS and flagged my application (which was already approved online) as potential fraud. Smh It only took an extra 10 mins to get cleared up with BMW Pines as there was nothing but a spiteful and resentful staff, but it sure will cost them my business and the sharing of my experience with them for many years to come. Let's see if that was worth the 10 mins they cost me. read more

I am in the midst of the worst car buying experience of my life. very recently I made a deposit by credit card on a 2022 540i which was accepted and deposited by this dealership. upon further discussion with my salesman Robbie, who has been cooperative and blameless throughout this nightmare, I was advised that the car I contracted to buy was sold to someone else. upon discovery that my deposit was not credited back to me my calls and emails to Paul Wright, the General Manager have been ignored and unresponded to. It would appear that I must now bring a legal proceeding against a company from which I have purchased 2 650is and most recently an 850i. If these people treat me in this fashion do you think they will treat you differently? read more

Stay away from this place!!! I signed a contract for a used car, paid the deposit, wired the balance the same day. Next day they told me that they decided not to sell that car!!! I have a bill of sale, paid $55000+ for the car and nothing!!! It has been 2 days since they promised to refund my money and I still don't have it. It's a nightmare!!! No manager wants to talk to you, only receptionist. Now they don't even pick up the phone. Will be calling authorities soon. Stay away and be safe! read more

I took my sons car to fix the power window and they charged me $900 and when I got home it did not work. I took it back in and they said it would be another $900. I told them that I identified a new car I would like to trade in my car for. They said a salesman would call me which never happened. After calling and complaining I finally got a salesman to call me. We agreed on a trade in value of 10.5k and the price of the new car They wrote up the contract and I signed it only to find out the next day that it was sold. I told them there was one at Braman in Miami and they said they would acquire that one which they never did. I went to Berman in Palm Beach and bought the one I wanted in a day and then sold the old Car to CarMax for 14k. When taking into account the repair supposedly needed they paid me 50% more. I should have known. They tried to rip my son off by telling him he need a new sensor then it just had tap on it that they has forgot to remove. Go to Braman read more

I would given this dealership a good rating after my 1st experience but all I have to say is I can't believe they hit my car and never even bothered saying anything when I was picking it up!!! I would have driven away and it would have been a huge deal coming back with that the next day. To make matters worse, not 1 single person apologized as if this was the norm. Wow. They have to do better, they have to! read more

I do not usually leave reviews, however, because my positive experience at Vista BMW was better than expected, I am inclined to help others the same way as I was helped by those that preceeded me. The Sales Associate (Client Advisor) Sam Assisi, went beyond the expectancy of behavior I had or expected. He was patient. He was instrumental in making sure my Mini purchase (first-time Mini buyer) was smooth and completely satisfactory. Furthermore, his lady manager helped consummate the sale by giving me top dollar for my trade-in. Without any reservation, I recommend Sam Assisi as a fine and professional Sales Associate. He won't disappoint you. read more

Good Morning. I bought the BMW X1 for my wife last year November 2018 new zero miles as a wedding gift so she feels safe and confident when driving, the car drives very well without problems she only uses it on weekends only has 4 thousand miles up At the moment, last month November 2019 I took the X1 for the first annual oil change, to the authorized Pompano dealer and they told me that it would take little longer than normal since they had to do a couple of updates and recalls in the software, the next day I pick up the X1 and I kept it in my garage, the follow Saturday my wife takes the car out of the garage and notices a puddle of oil on the floor, immediately take the X1 back to the pompano service, the first thing they told me was sorry it was a "human error" The oil screw was over-tight, I told them to do a more detailed inspection because the oil had reached many engine components including the transmission belt, they had my X1 for a week! in the pompano service calling me every day telling me that a tube in the turbo charge had broken and that the gaskets in the motor were cracked, changing the argument that it was not "human error" but now a "factory defect", a week later Saturday I picked up the car and my wife was driving to do the Christmas shopping, 2 hours later smoke started to come out the engine and from under the car, began to fill the cabin and the car with smoke, she had to stop because the engine did not respond and a message came out in the screen saying "turn off the engine and call road assistance", my wife was so scared thinking that the car would go out fire and explode, I told her to calm down and when I arrived verify that the car had no oil at all! It had only been 2 hours since I picked it up from the authorized dealer pompano service after a week of many excuses and now the car is burned, now I am very worried I do not know if I return it to the same dealer pompano service because apparently they do not know what they are doing, all these problems began since they put his hand in my X1, it is unusual and very suspicious for a brand new X1 barely used only has 4 thousand miles to ruin it that way, "turbo charge pipe broke and gaskets" when she always used in ECO mode! now my wife is very scared she doesn't want to drive the car she is afraid of it, it smells horrible, and Now that I planning to take it back to the pompano service, I don't know what the next story they are going to tell me, it seems that it is something very premeditated for them to replace parts and continue working to collect the guarantee, or another might be that they are full of mechanical apprentices who do not know what they are doing. I paid more than 42 thousand dollars for that car to make my wife feel safe and secure! and now I don't know who will be responsible for those damage of a new X1 that my wife is already afraid to use. read more

Took my car in for service, when they returned me the car, I realized money was missing from my center console!! When brought to managements attention I was told "it's not our problem" what a joke! Have some accountability and take responsibility for the cars you take in. Worst dealership award goes to Vista. Looks like a lot of others agree. read more

They were trying to cheat me, I gave 20k $ cash for car which cost 40k $ and they told me to pay 644$ every month 6 years . Total 66 368$ crazy I don't believe that. read more

Arrived on 6/25/2018 around 12:30 pm for a $170 oil change . Waited over 3 hours . Service advisor was nice . I received the car (washed) and noticed that the service light was not reset . I requested to reset it by the technician and he did . I got confused and later wasn't sure if oil change was done since they take the car to a separate building so I had ZERO trust in this location . ( doesn't matter if it's a bmw "Dealer", it's still independently owned and operated by a private owner) . Spoke with the general manager MR. TONY GIORDANO that thinks he is GOD . In the beginning he was nice and helpful and wanted to show me how he will go above and beyond to preform another oil change and take me to the back to show me that oil is drained and replaced . I agreed and he wanted to escort me to the back . I told him let's go and I will NEVER going back to your dealership. He said that's fine I changed my mind I'm not going to preform any curtesy oil change and you need to leave . Me. GIORDANO, I will post this review in any possible website and in addition Dispute the $170 charge on my credit card and send a copy of this review to BMW of North America customer Affairs. You are nice only to customers who walk in to purchase new bmw's for $100,000 . You're a real asshole and I hope you will be in charge of the car wash area as a general manager of the pressure washer . This is a real review from a real costumer . Good luck . read more

I will start with Shauntal who handles all calls. She was professional, pleasant and very informative. She did a wonderful job following up and assisting with my car purchase. Sam was my Sales contact and did an awesome job taking care of all my questions. Never once pushed me or created a stressful experience. He was there from the moment I arrived until close. Thanks for making things easy for me. read more

Had a great experience with this dealer. Adriana, the GM at the location handled the deal. Professional and to the point!!!! No BS like other dealers, knows her product and gets it done. Thank you!!! read more

If I could I'd rate it higher! The overall experience there is unparalleled. I had to get a new convertible top replaced and my service adviser, Nickolas, helped make it so simple and looked for the most affordable options for me. I had to travel out of town during the time it was being repaired and a valet dropped me off and picked me up a week later. When I arrived at the dealership the car was waiting for me, I was extremely happy with low bill, and the car was nice and clean. As a result, the next time I'm in the market for a car, I will definitely go there, just because of the service! Thanks Nick! read more

Shane and Sam made our buying experience a breeze. This is was our first BMW, but I'm sure it won't be the last car we purchase from them. Thank you! read more

Vista BMW at Pompano is a fantastic service center for BMW owners and users alike. Don Woody and Frank De Varona always make absolutely sure that my mother and I receive the highest quality service and that we are on the road driving safe. They strive to help us owners keep our beautiful cars in the most tip-top shape so to maintain their highest level of functionality and value. A+ for level of service and value provided relative to to the cost. read more

I recently purchased a vehicle form this location and had the most pleasant experience starting with my client advisor Sam. He was most patient with me throughout the numerous questions I had. I particularly enjoyed his his demeanor because he was not trying to up-sell me on the car. Abbas the finance manager was phenomenal also. We were able to quickly get through all the paperwork and he clearly shared all pertinent information. What was most outstanding however, was that days after my purchase, Abbas took the initiative to make a few adjustments on my behalf and made the experience very convenient for me by having the paperwork delivered to my job within minutes. I would highly recommend this location and these gentlemen. read more

The worst car buying experience I've ever had. After negotiating an out the door price on the car with sign off from management, I was asked to fill out a credit report, which I did, but I decided to use my own bank for the better APR. Miraculously, I was informed a day later that the car was "sold" to someone else the day prior. I called the next few days and was told by multiple people that the car was in fact sold however it was still on the lot and still listed for sale. After 5 days, I see the car, still listed for sale, was reduced in price which tells me that they have had no interest in the car and refused to sell me the car likely due to the fact that I did not want to use their financing. Even so, they could have at least been honest with me. I understand how the business works but instead of saying the price of the car was contingent on financing through them, they decided to lie and tell me the car was sold. There are so many dealerships to choose from in south Florida. I highly recommended skipping over this one in your searches as you can see from the other unhappy customers. read more

Vista Bmw has great service. They made whole experience very smooth. Service advisor was always available to help. Their facility is good too. read more

I visited the showroom at Pompano Vista and was cheerfully greeted by Carolina, a lovely sales representative, who was very helpful, friendly, knowledgeable, and extremely patient. She described the many vehicle options, features, functions, and prices, etc., which helped me greatly to choose a suitable vehicle. The whole experience was easy, fun and stress free thanks to Carolina - she worked hard to make me a happy customer! Judith K. read more