Absolutely terrible customer service! I have been a recurring customer at Vista BMW for the past 12 years. I decided to purchase an M5 competition package car. In the beginning all went well and I purchased the car. Shortly there after the engine light came on they thought they had repaired it I received the car back and I had the same issue again in about two weeks. I was moving up to Ocalla so I did not have time for them to continue to try to repair the car. I went to the Ocala BMW and they stated the reason why I'm having all these car issues is because somebody put in an out of factory chip. I was never told that there was a non-factory chip in the car when I purchased it nor was it indicated in any other paperwork. When I contacted Mr. Armando Cucko, The GM of the Pompano Vista location, he was so angry and unprofessional I could not believe it. I have never received such bad service from Vista in the past. He told me it was not his problem and they would not pay to have the in factory chip replaced. So I have no choice in this matter but to hire an attorney to get what is rightly mine. Disgusting service and so very disappointed. read more

Good service. Easy process. A BIG thank you to Jsadi and Abbas in used cars. This is my second purchase from this dealership and it was a pleasure from start to finish. They worked with me to get me into the car I love. read more

Went to dealer after researching this preowned vehicle. Offer presented, countered, credit reports authorized, financing arranged, deposit made via credit card, made deal to sell current car elsewhere, planned to finalized deal the next day. Well-9 hours after our initial and subsequent contact with sales person and doing all of this work, I get a call that another salesperson was working on a deal with this car so our deal was being voided. Okay-so 9 hours later? Why wasn't it tagged or flagged as "deal pending" and it wasted 9 hours of my day, plus 9 hours of salespersons day. This was BS. I wonder if someone else offered more? This is just BS from a company I have purchased 2 cars from. Guess what-it's a big world and lots of competition. I'll surely pass on this experience to as many people as possible. Tsk. Tsk. Tsk. read more

I would not recommend this service center at all. First, they tried to up charge me close to a $1000 (for air filters, oil changes) - most of which I've replaced or done (and told them that) within the last year. Secondly, I approved about $2000 with of repairs from their initial diagnostics. The next day - the mechanic said none of those would fix the issue and I needed to spend another $2000 for the proper repair. After stating that I would have never approved the initial repairs (some were optional and proactive maintenance $500 necessary; $1500 proactive) with this new information he seemed to leave me little options, but I was not backing down. He then came back saying that one of the initial repairs (the only that was initially the "proper fix and needed" $500) would be waived that it wasn't needed at all. Then miraculously, the additional $2000 repair that would actually fix my car was not needed. But, the $500 repair that was not the issue, again miraculously fixed my car except from now on - my engine warning light would always be on. I now doubt whether they fixed my car. I spoke to the receptionist when I paid my $2000 bill who was very helpful. She went to speak with the manager who told her nothing could be done. The quotes, which were provided online with a link have all disappeared except the last one. But shame on me - the first time I went to this center - I had just had new tires put on. One of them was not put on correctly so wasn't maintaining pressure. It just needed to be re-mounted. Instead the mechanic told me the air valve cap just needed to be screwed on tighter - I should have learned my lesson then. As is, I'm out $2000 and I highly doubt the car was properly fixed. read more

Frank DeVarona is did a phenomenal job taking care of my car when I took it in for some minor issues. He went the extra mile and even got me a double USB port charger. Thank you Frank!! read more

LOVEEEEEE THESE PEOPLE! So Everyone can safely agree that the whole car buying experience is typically a dreadful one right?!? Well that is the exact opposite of what I experienced with Vista. From the second I walked in the door it felt good! Everyone was very nice but not in that fake cheesy I want your money kind of way. Matthew was my salesman and he was just a genuine kind person, he took the time to show me numbers for MULTIPLE cars and really worked hard to get me the deal I could afford. Even the general manager Robert was extremely accommodating and took his time with us. I will absolutely continue to bring my business to this dealership and would recommend anyone looking into BMW save yourself the time and do the same:) read more

I am giving Vista BMW one star based off of how awful I was treated by the management after signing my deal. My experience was awful and did not receive any help or apology from upper management. Buyers beware , you will have a much better experience at BMW of Delray. I will also be taking my business to BMW of Delray and all of my referrals. read more

Wow I just got my car back and my Son's car from Vista Pompano Service center, How nice the service people are and the Gentleman Frank D went out of his way to make sure every little thing was perfect about the driving of our cars before we went home, ( I am a single Mom and a Realtor so I drive 30,000 miles a year and rely on my safety in this car by the service center alone) They test drove my sons Stick shift for him to show him how to handle the gears the correct way and he was very happy, The service Manager Mr Woody was kind and understanding and he listened to our needs and requirements and showed us a few things about our cars that I did not know and I have had BMW's for years, I put all my trust into these guys at this Service center as I know I am safe with them, They always take great care of our cars and I would like to say Kudos to Vista for having such a great Service team! Maria Montalbano PA Berkshire Hathaway Florida Realty read more

The service at Vista Pompano Beach with Frank & Don is incredible. We drive 35 mins (when there is a dealership right next door to us) to have our car serviced with Frank. They also go above and beyond to make sure we are happy and they make everything so easy. We are extremely thankful this amazing crew we have taking care of our car. read more

Wow! I was provided with AMAZING customer service by Lina Guzman and Abbas Haider. I inquired online regarding a Lexus RC-F and was contacted immediately by Mariana Moreno. She e-mailed me a quote and set up an appointment for a test drive. I visited the dealership the same day and Lina was able to assist me with a test drive. I fell in love with the Lexus RC-F and decided this was the car for me. They did a wonderful job detailing it and providing fresh vehicle service so I left worry-free. Abbas was the finance manager and he provided excellent customer service as well. He was able to answer all my finance related questions and was very thorough in ensuring my understanding of the documents I was signing. He offered additional packages which will benefit me such as GAP protection, extended warranty, detail package, and maintenance package, which will save me money in the future. Thank you!!!! I will definitely shop at Vista BMW for my future purchasing needs and recommend this dealership to all my friends and family. You just earned a loyal customer through your honest, hard work, and positive can-do attitudes!! Best of luck! read more

If I could add a negative starr to the Pompano location I would. I have had nothing but set bad cells experiences and the service department and no other words sucks. From the guys who greet you that except your car or deliver your car back to you do not speak to you in English, never address you And look to you like you're a nuisance or putting them out. I have called and complained about this for 12 years now and yet the same people still work there it's as if they don't care. I always buy brand new except for my latest purchase a used X.3 which I tried to purchase at the Pompano location but no one from the USed sales department would get out of their chairs and come walk the lot so I left. A kind customer service rep from Coconut Creek called me I told him I would give this to one more chance and I met a terrific you salesman and the sales manager Duayne whom i ended up buying the X.3 with. Now back in January when I bought the car it was fine I took it on a road trip came back in March like an idiot took it to the Pompano location they said that it needed a lot of work seven pages worth yet main thing I took it in for was the brakes. Braking would cause shaking and vibration when I try to stop at anything over 40 they said they fixed it I called them a week later and said I know it's not fixed it still shakes!! This is after they had my car for nine days I brought it in and they said the brakes are fine!!! Windshield wipers are fine everything's good. Well it's not the car still shakes so ......I am now @ Coconut Creek location and guess what the brakes are shot after less than 60 days. So this will make it 4 weeks I have been without the car I own so my advice if you just have to own a BMW go to Fort Lauderdale BMWRun run run run run from Vista!!!! Especially Pompano Beach!!!! read more

This was the worst dealership I've ever been and it's a BMW dealership. Let's ignore the fact the cosmetics if the facility look like a "in house financing" dealership. Let's talk about the fact that I came at 330pm on a Tuesday and not one service advisor was in sight, I went inside to speak with someone because I thought maybe this was such a low volume BMW dealership that maybe service advisor worked short staffed but once inside I was told that not even reception Knew where the service advisors were. I was asked if I had a couple minutes to wait while a advisor was located I stated "absolutely not" I didn't feel comfortable bringing my 328i that just came out of Warrenty with a BMW dealership with what seemed to be no standards for the name there selling, I definitely can't see them servicing my vehicle with any higher standards. On the way out the facility I had to back out of the one way single service lane which ended up being a tight spot to back out of, the security that was on duty flipped out asking why "didn't I tell him I wasn't planning on staying" I responded "that he must not understand how service works, that I assumed I was staying and didn't plan on a BMW dealership being so shady and slimey" then I told him I didn't need to explain myself to him in which he respond "who do you think your talking to" I couldn't believe what was just occurring and I told him get away from car and conversation was over with! It gets worse he tells me "move my car right this second or he's calling the police" remember this whole time I was trying to back out of a very tight spot so it was taking me longer than usual maybe 1-2 min. He went inside and got the receptionist who didn't speak with but instead guided me out the parking lane! I will repost the review until it is seen by as many BMW owners in south Florida. This is a review for Vists BMW Servuce dept. in Pompano Beach Florida 744 N federal hwy Pompano beach, FL 33062 read more

Dishonest & Terrible! I traded in my BMW for a 2016 535I in Vista BMW in Pompano Beach, FL.. Mark Laidley sold me a BMW Tire & Wheel Protection Plan insuring me that no matter what happened to the tires, wheels, rims, I would be covered. I purchased the 5 year coverage plan for my vehicle and felt secure.I felt that I was dealing with reliable and honest people and had just purchase a good car with even better warranty and service. Sadly, when I tried to use this plan less than a year after, I was informed that my rims were not even covered by this plan and that I had no coverage for the kind of wheels on my car. NOBODY helped me with this matter. After aggravating phone calls and visits to the dealer, they agreed to give me a refund (not fix my problem which is what I wanted). I was promised a refund for the plan since it had been incorrectly sold to me. When the money finally came into my bank, I only received 1/3 of the money I paid. They have not only made me very upset, but they have lost a BMW client forever. I will make sure that everyone I know, all of the websites with reviews, and social media know that your company does not care about its clients, is dishonest selling plans that don't correspond to ones vehicle, and that BMW will never have a client in me again. read more

Don't very good at replying to emails. Been working a deal for a couple days lost all communication with dealer in regards to a deal. Good luck vista first and last time. If you want a good deal on a BMW Check United BMW in Atlanta or Reeves import motor cars in Tampa A+ customer service ! read more

I have dealt with Vista numerous times on three vehicles. Two BMWs, have been serviced by them and one (Volkswagen) was purchased and serviced by them. Each time ends up in some sort of issue - repair is not done correctly, wait time is well beyond what they told me on the front end, fees tacked on that have no meaning to the original quote, rude service, etc. Shame on me for going back. Today was the last time. I can say without a doubt that after dealing with other auto dealers in the area, this group is by far the worst. If I could rate them a negative star, I would read more

I had to write a review after my experience at Vista BMW. I live in Miami Beach and I've been spending a considerable amount of time shopping for a vehicle. I decided to leave Dade County just to see if I could get better service or a better deal. I'd like to thank Eddie for being patient, spending time with me discussing my concerns and wants in a car. Eddie was knowledgeable, personable, and very patient with me. As woman even in 2018 I have to worry that I'm being taken for a ride so to speak when it comes to cars. With Eddie that wasn't the case. I highly recommend him and his service at Vista BMW. read more

Vista pompano and Ronald Bunyi really deserve 5 stars and earn the time it took me to write this. I have a 13 year old BMW that needed a recall repair and they treated me like I just bought a new car. Easy Saturday appointment, no pressure to do unneeded work, gave me a loaner car, and when it was done my car was waiting out front clean and ready to go and I spent less than 5 minutes in the dealership returning the loaner and getting my keys. After poor experience at the coconut creek location I will only come back to pompano. read more

I would not do business with this dealership! I spoke with my salesperson Tanner on the phone about a vehicle I was very interested in purchasing for my son. He suggested that I put a $1,000 deposit on my credit card to hold the car until I could get to the dealership the next day as he had already left. His manager Butch Roller sent me the credit card authorization form and confirmation that he received my information at 8 pm. The next day when I was on my way from Miami to see the car at 2 pm Tanner told me that someone else was interested in the car and was on their way to the bank to get a check. Butch Roller then called to apologize for Tanner's inexperience as it was "his first week at the dealership" and told me that they were selling the car as the "deposit only holds the price, not the car" when we hadn't even determined a price yet! Obviously I wouldn't trust either of them! I'm thrilled with my new Audi from the Collection as their customer service and unparalleled integrity cannot be beat! I strongly recommend Guiseppe Todisco, Luis Tour and George Diaz at the Collection Coral Gables! read more

I leased a new car at Vista Pompano Beach. My salesman Eugene was respectful and good to deal with on a new car. He was very organized with the paperwork and it was not a long process to finalize. Also, Huntley the BMW Genius was knowledgeable about the tech features of the new car and helped me set up the car with radio stations and cell phone connection. This dealership has salesman that you can deal with which is not true at Vista BMW Coconut Creek. read more

Had a great sales experience with salesman Charles Mitchell. Came back to the dealership after a very positive experience last year with Charles when we unexpectedly needed to replace a 7 series due to an accident. His relaxed, no pressure style suited us perfectly. He is knowledgeable, very cooperative, and a real pleasure to do business with. Would unquestionably go back to home for our next car. read more

BROKEN ! DAMAGED ! SLUDGE FILLED BMW Vista BMW literally broke my car and refused to fix it. I took my 328 in for a simple oil change, drove out and 8 miles later my car was SPEWING SMOKE. I took car back and was told a valve cover was broken and it would cost $1500 to replace. I felt robbed. I called and emailed Jonatha Chariff , C.E.O and his assistant Kimberley a few times with NO REPLY. Don Woody the service manager at Vista BMW emailed me to say they would fix car in "good faith " and I was so grateful until the next day when they suddenly discovered SLUDGE and told me I need a new engine!! I was beyond shocked and again attempted to reach Jonathan Chariff and requested he meet with me. Again I was totally ignored .I even attempted to reach him through BMW NA to no avail. Final quote to fix my car was $7000 !!! VISTA BMW + OIL CHANGE = NO CAR I now need a new engine because they "found" SLUDGE AND OIL LEAKS all over engine.There was NO sludge nor oil leaks when it drove in and considering they are supposed to be such " Certified" BMW technicians who use "state of the art " equipment they should have known beforehand. I believe that Vista BMW caused this problem. Vista BMW tried to blame the fact that my car was not bought from them but from "sub standard" dealer but Vista is the only company who serviced the car for the 2 years I have owned it AND Vista claims that they couldn't know if there were oil leaks and sludge when doing an oil change...SERIOUSLY ? I guess they really don't know what they are doing there. the certified professionals could not tell that the OIL was sludge? I cannot wait to hear what they will blame next. A company with a morsel of integrity would have fixed the damage and written off the loss but instead My black BMW 2013 WITH 70,000 MILES car is now rendered a worthless shell of a car. buyer beware ! read more

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This has been the absolute worst experience I've ever had with a dealership. They refused to fix my brakes after three attempts that have failed. The car is only 18 months old. They have had my car now for one week and still haven't even change the tire yet. They are the consummate unprofessional's. They even suggested that all BMWs have squeaky brakes.! read more

Just finished my lease transaction with salesman Brent Hall at Vista Pompano. X5 3.5d What a wonderful personality a pleasure to do business with along with manager Justin. Totally satisfied. They have called a number of times to check on our satisfaction with the vehicle. Highly recommended! read more

Absolute worst customer service. I called and made an appointment for warranty service. Phone call and web appointment too. When I get there this morning they said I was not qualified for warranty service. Again, I confirmed over the phone. These people are scumbags and deserve to go out of business. Never ever go to Vista. They lie. read more

Just went into this dealer to look at a car. Three sales reps spoke among themselves at their desks. A woman stood nearby. I looked at a 328 passing a sales rep texting on a cell phone. I'm in the dealer 10 minutes and a sales rep greets a husband and wife who walk in. No one greets me I guess because I have no wife or girlfriend with me. If I get treated this poorly while buying the car, I can imagine how bad the service will be. Alan read more

I decided to buy a bmw 535i. The sales man was very good, I think i got a good deal but be very careful of this: Once the deal is close - they will treat you horribly, they'll make you wait hours, they'll be rude to you. Please becareful of this. Had I known this before I would have gone to another dealer. Once my downplay mentioned was made - I had to wait and wait and wait.. they don't even explain anything abt the car or service to you. Here's the key. Goodbye. Don't call us. Buying a premium car for 70k you expect some respect. Avoid this dealer at all cost. read more

I bought my car from Vista used car with a warranty. I have had nothing but problems with the car. Took it in this last time with one service light and it was return to me with two service lights and a damaged windshield molding. So car was returned damaged. Second time they had it into service in a year and it came back damaged. Asked for the manager to call. No response. Had to call him a week later. Big deal offer 100.00 off 500 windshield damage they caused. Do not even want to give them one star but it requires me to give them something read more

I recently purchased certified preowned vehicle from vista BMW pompano beach. I was impressed with the excellent service and detailed attention I was paid during my car buying process. Sales person Lina was extremely helpful and Shane the sales manager was very patient. Above all Abbas in finance went out of his way to explain all the options that were very important to me to protect me in the future. He took his time & was very patient & knowledgeable as well as friendly. I highly recommend Vista BMW Pompano Beach to do business with, extremely happy that I bought my 2015 certified pre-owned from them!! read more

This is the most amazing dealership I have ever been to. It's a small BMW dealership that I found through Truecar. It's not mega dealership; although they do have a sister-site that is in Coconut Creek, the personal touch and customer service is out of this world. I can't stress this enough; I have bought Acura, Lexus, and Mercedes and this was my first ever BMW and the General Manager (Robert), sales associates Peter and Matthew made me feel like I was part of the family. Exceptionally nice people that are literally there to find the right car for you without any pressure, these amazing people enjoy what they do and it shows. read more

Poor client service, I bought a car over there and they want to push me the bank the wanted with the double APR just because they want to get the money faster. They don't even great us when we enter after going to the bank. They treat us like pieces of meat even knowing we are from the military and Im not trying to be the best person but the first impression count as most. If I wasn't im the situation Im right know with the rush and short time, I will go another dealer I buy it there. read more

Worst email customer service & lack of ability to find used cars! When sending out information they just are not any help at all! It's known for bait & switch tack ticks! read more

"CERTIFIED PRE-OWNED"???...Don't be so sure! I bought a "Certified" Pre-Owned BMW for just under $60,000, drove it out of state, and it has been in and out of the out of state dealer now for a total of over 3 weeks. Bad tires, bent rims, oil leaks, brakes, car was stalling due to cracked hoses and a BUNCH of other things--and this was all within the first few weeks. In other words, this car was falsely certified without actually doing any repairs needed to pass certification. JUST BEWARE... read more

Great place, mike took to what i wanted and worked it within my budget. The guys in the finance department were great. Would and will buy from here again and refer anyone to them. Ask for mike, one of the best salesmen I've dealt with. read more

i leased a cute 5 cylandar 4 door from Bobby. He was great. i felt i got a good price 200/mo/1000$ down/ pleather. but the Service part stinks!! says it comes with free oil changes!! 2x i have made an appointment and when i arrived there a over 10 cars PARKED in the service area- so no drive up kinda thing. then to go inside to a lot of people waiting and just very frustrating. The 2nd app i made as the first person on Saturday!!! and same sinerio. read more

Bought a New BMW 535i, My sales person was Adam. It was really smooth. It was not high pressure whatsoever. I had to custom order the car and once it got here Adam went over the car and did I get the best deal? who knows but I got really good service and that is what I was looking for. read more

SAM i AM; -After searching helplessly, for around 4 weeks, for a used car for my 25 year old son, (within a certain price and mileage, and had to either be a toyota or honda) I saw an ad on autotrader, for a used solara, with low mileage at Vista motors. I called and spoke with "sam", and we arrived at a negotiated price on the phone, sigh unseen, which i felt was very cool. (assuming I liked the car) Vista allowed us to take the car to a local mechanic for further inspection, which we did. car checked out well, with a few minor issues. Upon hearing about these minor issues, Vista allowed a further reduction of price, as an allowance to get those items fixed (mostly cosmetic- nothing mechanical ) Vista was as cool as anyone could expect, certainly a far opposite from another local dealder, who refused to negotiate at all, even after we saw the vehivle, and it needed a set of tires; So if you need a used car, ask for "sam" and tell him "marty and joey (the guys you sold the toyota solara to) sent you. Call 954-942-7400 read more

Excellent Sales team! They took their time and found me the car I wanted unlike the rest of the BMW dealerships in South Florida. Special thanks to Erika B. if your in the Market for a car give her a call you wont be disappointed. Thank you all for my 1st BMW purchase! read more

I drive a BMW because I have worked hard all my life and it feels good to finally be able to enjoy the better things. I left my service appointment at VISTA BMW Pompano feeling anything but good about the car that I drive. Customer service doesn't live up to the quality of the car. I should have trusted Yelp's 2.5 star review. read more

One of the WORST BMW dealerships in the country. Stay away or you will be sorry. They don't offer anything. I am not sure if the owner knows just how bad the sales department is or how they treat customers that don't come in looking for an I8. I am not throwing any specific person under the bus, but from the manager down this dealership is THE WORST read more

DO NOT BUY A CAR FROM HERE! If you do, make sure you have an educated salesperson, and MAKE SURE YOU CHECK THE CAR YOU'RE BUYING. My salesperson couldn't even answer simple questions like what the interest rate was. Check everything, including the tires! They sold me a bogus 5 year Tire Insurance policy. Get a nail in my tire today and I come to the service center only to be turned away. They don't care that you have a road hazard, only the measurements of your treads and nothing is covered. I've had nothing but issues with this dealership. They forgot about my car once while it sat in their lot for 3 months. When I got it back it had even more issues which they wanted to charge me $2k for. I've only owned my car for 17 months. MY EXTENDED WARRANTY EXPIRED WHILE MY CAR WAS IN THEIR LOT FOR THREE MONTHS. I went to Costco for my new tires that was a fraction of the cost they wanted to charge me including a much better warranty. No loaner for the inconvenience either. I believe the vehicle inspection check list has been fabricated. If you're desperate to use this dealership, don't even bother with their service and go elsewhere. This purchase was a nightmare. read more