Had the worst experience ever... I had my review up a few months back and the owner told us that if I don't take my review down he wouldn't return our down payment.. but I'm not gonna re-write it I'll just down load the pic of my review... but don't go there for second hand cars only look good on the outside but inside is mess up like the owner. read more

Auto X-Change - Used Car Dealers Near Me - Honolulu, Hawaii

First let me start this review by saying there aren't enough stars in the world to do this dealership, and its employees half the justice it deserves. Shaun (Manager) finally a car dealership manager who actually cares and LISTENS when you talk. Went in for a Bentley Continental GT, but I told Shaun I have actually always wanted a Mercedes S Class, and just so happens they had one in stock. What makes a great salesman is someone who actually listens, and Shaun was very honest about how he felt I would like the S class better for reasons that actually would benefit ME and not just the dealership. Cmon, any car salesman would keep laser focused on the Bentley, because well it's a bentley. I owned a 06 flying spur so it wasn't just randomly going at it. I left with the Benz S Class, and it is the best car I have ever seen, driven, and I am so glad Shaun actually listened and cared. Next Sean (Sales Consultant, who actually is a car wizard) is seriously the best car salesman hands down and I say that because I have never been assisted by any salsman in any field that has the knowledge he does when it comes to what they're selling. In his case I guarantee he knows every single year, make, and model of every car brand that ever existed. A living car owners manual. Don't believe me, go ahead and pay him a visit if you're in the market for a new car. You wont regret it. I still text/call him if I have a question on my vehicle I purchased and I will get a reply faster than opening the manual itself or doing a google search. Lastly, Finance Manager, Ng. This guy turned water into wine. For someone with a couple of tickets (sorry) and who got turned away by almost every single car insurance company. Even the unknown ones in the mainland. After meeting with Ng, I walked, or should I say drove out the dealership with FULL COVERAGE insurance, at a tremendous rate. Lets just say the guy is too damn good at what he does. I will say it again if you don't believe me, like I mentioned .... IF YOU ARE IN THE MARKET FOR A NEW OR USED CAR GO TO AUTO X CHANGE AND SEE SHAUN, SEAN, and NG, and then you can write your 5 star yelp and/or google review, because the service was that damn good, you wouldn't be able to help yourself from doing so. read more

While looking on cars.com for one of my dream cars I came across a dealership that had the right one that I as looking for! I inquired about it and got an immediate response. I came down to check it out and Ryan the salesperson was more than happy to show it. The best part was that when I showed up it was sitting right in the parking lot for me to test drive looking brand new and clean. I test drove it and came back the next day to buy it. Shaun the manager ran all the numbers for me and helped me so that I was able to take it home that same day! I was also offered a job as a lot tech the same day I bought it and I took it just to make a little extra side money and it doesn't hurt that one of the benefits is to drive luxury cars throughout the day lol. Couldn't have asked for a better experience! read more

Had a very negative experience here, I would not recommend it to anyone I know. Absolutely horrified that they are able to operate a business. read more

My sales rep was Dave, he was fantastic! Really works with you to get what you want. We ended up getting 2 cars from him, speak to Dave and he will take great care of you. \m/ read more

Auto X-Change - Speak to Dave for great serious! - Used Car Dealers Near Me - Honolulu, Hawaii

selection was ok. saw a car that wasn't even detailed. Still had beach sand in the trunk. Another car had a big dent, which didn't show on the website pictures. read more

Sean was very helpful and made the purchase of our 2018 C 300 Mercedes-Benz a nice experience. This showroom has many higher end cars that were in very good condition. First time that I ever purchased a used car...always purchased new. For higher end cars, this is a good option to get a CarMax used car. read more

I like driving a nice, newer car but am not thrilled about paying new car prices for something that's going to quickly lose value. My car was getting pretty bit old so I stopped by the Auto Exchange to see what they had in stock. Wow was I surprised. Not only did they have a great selection but the cars looked practically new without the new car price tag. David and Shaun were incredibly helpful and patient with me during the process and I'm very happy with my purchase. I would gladly recommend them to any of my friends or family looking for a new ride. Thanks guys! read more

Shawn was great. He listened to my needs and with a swift staff I left that dealership in my new ride. My credit isn't the greatest but they worked with me. My kids are so happy now when I drop them off at school. I would recommend Shawn and the rest of the staff at Auto xchange. Thank you!!!! Shane Silva Gorilla Solutions read more

I have been buying cars for over 30 years now and never had I had such a pleasant experience as I did here. Absolutely no pressure at all. Didn't force or ask for my drivers license to hold it ransom to keep me there longer like most dealerships do. And never called to bother me or bugged me afterwards except for when I asked them to. They were able to match the price that I found online without an argument and were willing to do in-house financing without even checking my credit. I am overwhelmed with pleasure in working with them! Highly recommended!!! read more

Auto X-Change - Very happy with working with these guys. Alex and Earl are perfect work with the owner Sam is exemplary too! - Used Car Dealers Near Me - Honolulu, Hawaii

After 2days I got the car, water is leaking and coolant run out fast we have to put coolant every day,so I called NG to bring it so they can check.so I did bring it and waited for 3 hours. But when I got home I smell like burning so we check and coolant is very low again. So I called NG if they diagnose it so that they can see what's wrong with the car and he said yes but when I asked him what's the problem and he said he doesn't know.so I asked what did they fix or change and he said the thermostat,but then I talk to the mechanic he said they didn't change anything and there's no record that they diagnose it because he said he would know everything if they did fix the car because he is the mechanic there.so that means NG is lying . And I haven't had the registration yet until now.i got the car November and it's already February. So I went bring my car again for diagnose and they said need to change the thermostat and something else and I have to pay $1,680.00 for the diagnose and the repair. read more

HANDS DOWN the best car-buying experience I've had in decades! Forgot I had inquired about a vehicle, but Charles followed up with a call the next morning. He was SO personable and cordial that I made time in my morning to visit him the same day. SO GLAD I DID! We talked #s on the phone and I only planned to browse/test drive. BLOWN AWAY by their selection of used vehicles that were LIKE NEW! Sean was an AMAZING sales guy and after NOT finding one particular feature in any of the vehicles that caught my eye, Charles said NO PROBLEM, we'll get it added. Every # Charles gave me over the phone (before running my info) matched up with my final purchase documents. Proud owner of a 2015 Mercedes GLK350! SO IN LOVE with my new ride already, and SO GLAD I let my fingers to the walking to find Auto X-Change online. Charles and Sean embody the true meaning of stellar customer service, and I'd buy from them again in a heartbeat! #coppedThatForeign read more

I've traded and bought a lot of cars over the years from Cutter Honolulu, Cutter Waipahu, Windward Honda, Servco Waipahu, Mini of Honolulu, Lexus, and although I've walked away some what satisfied from most....I must say that Dave, Shawn and the team at Auto X-Change are excellent!! It has probably been one of my best car buying experience. Dave has especially made me feel very well taken care of. He makes sure that you as a buyer are completely satisfied and happy with what you are purchasing and will go out of his way to make that happen. Shaun backs him as a great Manager and makes everything run smoothly. I am so happy with my trade in and the customer service that I have received! I not only got a great car, but I found some new friends that are wonderful! GO SEE DAVE AND SHAUN!! read more

These guys are so awesome. I just had the greatest hassle free experience with Shaun and the crew. They got me financed in a snap and didn't spend hours in the dealership like I have before with people trying to get me into something I didn't want. My oldest daughter is going to need a car soon and I can't wait to take her here to pick it out. Lots of aloha at Auto X Change and great vehicles too read more

Bought Porsche Panamera here. Great service, great owner. Had a wonderful experience. read more

These folks sold me a truck with a blown head gasket !! I got an estimate for $5500.00 (it's a diesel) So first they offered to lie to the warranty people to say it just happened, But when I told them they would have to sign something that would guarantee the warranty would fix it they backed off of that, then , they offered me 1500 and that was it. After paying nearly 30 grand for a truck at a dealership, why should I have to pay another 4000 to fix it just so I can drive it. I live on the big island and after paying 1300.00 to ship it here now I'm stuck. The roof leaks (really bad) the steering is shot. needs new steering box, and the a/c leaks which they failed to mention to me. In addition to the stuff I knew was wrong with it. Without a doubt this is a horrible business, give them your money at your own risk. read more

If your looking for a vehicle this is the place for you ! One day me and wife were looking around for a family vehicle because we have an 9 month old infant and what we had was a beat up Toyota Corolla and I didn't feel safe in a small car with my family, so we've been through couple of dealerships and no luck. A close friend of mine told me about Auto X-Change and so we decided to go and visit the place. As we walk in, we were greeted by PAUL he was very welcoming and we told him about our situation and so we started to look at there inventory of cars, at first all I saw was bmw's and Mercedes and I thought oh, I don't know if we can afford a luxury but I was wrong, they had cars that were reasonable prices. The manager SEAN came along and showed us some family cars.They were able to pinpoint our needs and very understanding to our financial situation. We got a great car at a great price and definitely some new friends and they even took our beat up corolla as our down payment I highly recommend this place if your looking for a better vehicle. If I could I would give them 10 stars!!! Mahalo PAUL and SEAN. They've restored our ALOHA to people. read more

Wow! They have cars! Lots to choose from! So many great deals! read more

BUYERS BEWARE. Pleasant and helpful until you give them your money. The car I was purchasing I was told had the safety check stolen. I was led to believe that they would have it taken car or before I picked up the car. That was not the case. I was given a failed safety check instead and told that it would be good for 30 days. I told them that I was not in a rush to take possession of the car and take care of the safety check first. Instead they insisted I take the car with me. The failed safety check is good for only thirty days and guess what...I still don't have title to my car and I would need to take the car back to them to get another failed safety check. This car has been sitting in my garage now for 39 days. I call the sales manager multiple times and have also asked the owner to call me. No one returns my calls so I have to keep calling. They tell me they can't do anything because they sent the title change in. I asked them why did they force car on me on a Saturday when I told them repeatedly I wasn't in a rush and they could have went on a Monday to have taken care of the safety check before they sell the car to me? No response whatsoever...just silence on the phone. The sales manager actually admitted to me when I said it was end of month so you just wanted to sell the car. He actually said, "that sounds about right." How much more UNETHICAL can you get? Still waiting for the title for this car...the sales manager also said they requested to have the title change "expedited" and agreed and admitted that they did that after 30 days after I keep calling after the failed safety check expired. These people don't care about customer service at all...they just want your cash. read more

Worst car buying experience in my life and I purchase cars every 2 to 3 years. Be fore warned all their cars have issues they do not check the cars all they want is your money and if you identify a problem with the car you just purchased they send it to Dynamic Motorsports on Ward... they do not have a certified mechanic employed. They sell wheels and tires and they cannot do that right. I have $3000.00 wheels on and they scratched and gouged the front driver side wheel. Also if you buy your car from Auto X Change and request a detail they send it to Dynamic Motorsports and they don't know the first things in car care. I have a black car that has massive water spots after they worked on my car along with other damages. So please be very careful with these 2 companies they are a very shady operation. read more

Customer service is 5 stars UNTIL you actually purchase a car. Prior to purchasing a Mercedes here, the service engine light was on. Auto X-change promised to run a diagnostics, which they did. They have had the car since the day I purchased it (7/6/14). Every day I call to see the status on the car, EVERY DAY they say it will be ready, and IT'S NOT!!! I just wish there were some HONEST and UP FRONT people that worked here. IF THE CAR ISN'T READY, THEN JUST SAY THAT!! I regret ever doing business with them. read more

Auto X-Change is the best! Period. Especially my man Dave Abrams! Everyone MUST hit up Auto X-Change & Dave Abrams when purchasing your very first car, or even maybe another car here on the island of O'ahu. Awesome car salesman & more importantly, an awesome guy! read more

The cars are nice but the shop is ghetto and hot. The staff is friendly, but the one star is solely dedicated to the fat and rude fellow that works at the lot. He wasnt one of the salesman but he was clearly employed. He was always coming in and out of the shop cursing up a storm. Is it to vent frustration, or to show everyone he's Mr. Tough Guy? Because if there was a deal breaker, it'd be him. I ended up not buying. From having to deal with his sour attitude at their tight and crowded car lot, to hearing him bitch and whine at the office over nothing; it certainly throws off the vibe of the buying experience. I guess whats more surprising was despite the fact two managers were present, he was still allowed to comfortably conduct himself in such a poor manner! Very very bad experience indeed. My advice? Fire the fatass or TAKE YOUR HARD EARNED MONEY ELSEWHERE! read more

Thank you very much to salesman Ed Yang and sales manager Shaun Condry for making my day with my purchase of a 2000 Jaguar S-type on 20 January 2018. They made me a deal that I gladly accepted. Through a scheduled appointment by salesman Dave, Ed gave me a hearty greeting and had the car parked out front at front at Auto XChange ready for my walkthrough inspection as well as my test drive. The gentlemen are true professionals and subject matter experts. They acknowledged and address my questions and concerns. I appreciated the fairness in the documentation of my rights as a buyer. Everything was strictly legitimate. As a result, Ed and Shaun provided me with a positive memorable customer experience, especially since I recently relocated to the area. I highly recommend purchasing a luxury vehicle at Auto XChange. I will return and possibly purchase a second vehicle. Respectfully, Jonathan Richardson read more

I love my car!!! Hate their service. The owner does not care about his customers!!!! Only money, his money at that.... Spend your money somewhere else so this pompous prude will learn to respect his customers!!!!! read more

Charles is the one to go to. If you want a straight forward and very helpful and understanding person to help get you what you need, wether it is through financing or what you want personally, he is the one you want. Very down to earth and easy to approach. I felt like he knew where I was coming from through and through. Made my family and I feel very comfortable and was willing to help us out in any means necessary through what we needed. Super dependable. read more

Went In knowing what I wanted and Shaun was such an awesome help, he was a no pressure knowledgable guy! My bf bought a truck from there a year ago and Sam (the owner) made the deal smooth. He even got him a 1.9% interest rate. Bc of that repertoire I decided to buy my next vehicle fr auto xchange. Not only did shaun and Phil make the transition easy for the purchase they really went out of the limbto get me a nice interest rate! Def sending people to them. The reason why I have a one star I was not happy when their other finance guy approached me. He was not friendly and was not customer pleaser. See Phil for your financing. read more

Ask for Keith Chow. Purchased our vehicle from him. He is genuinely a nice guy and I'll be referring all my friend's and family to Auto Xchange. There were a few minor things that were overlooked when we purchased our vehicle but even after a week we were able to come back and get these things replaced at no charge (lightbulbs etc). I'll say i didn't feel like I was being preyed upon or swindled. Mahalo read more

This was the best/easiest car buying experience I had! Darryl & Andre helped me in every way possible, especially with my trade ib. They made sure I left happy! read more

Auto X-Change - Used Car Dealers Near Me - Honolulu, Hawaii

I am redoing this edit because I have encountered nothing but problems since I made my intial review. The biggest changes are reflected at the end of this post. Would not recommend buying from them, ever. However, should you buy from them definitely look to work with Sean. He is one of the few genuine people there. A portion of the issues we had was on me for trusting them verbally and not getting what was stated in writing. What appeared to be an excellent vehicle inside and out, really low miles, clean carfax, has been nothing shy of a border-line lemon. All of which miraculously appeared one month after their un-written "grace" period for safety concerns. We bought our 2012 Audi Q5 from them on the notion that the car had no mechanical issues, especially in regards to carbon build up. They even got the previous owner on the phone with both the salesman and a manager(who the car was on consignment for) to confirm to me that there was no carbon build up issue. They even stated they JUST had it cleaned up. For Audi this is a big issue and very costly. Within the first month, it sat at their repair shop for an engine rattle issue. The next week or so an EPC code popped up. Long story short, it was carbon build up. Carbon build does not happen over night, or in our case less than 2 months. Especially if it was just taken care of according to the dealership. My fault here because it wasn't in writing but they still attempted to make us play full price for the engine clean-up. Luckily they brought it down to half price and loaned my wife a vehicle for no charge for nearly 2 weeks. I will give them that on a final, and positive note. It was just disappointing to think I drove off with this great vehicle, but in reality, has a slew of problems. The big change to this post and why I went from 3 to 1 stars is because of the continuous mechanical errors in a car that had a "clean" car fax and was ensured to be in "great" working condition. We just recently had to bite the bullet, get the car back in working order, and trade it in. We had it all of 7 months and we only got to drive 3-4 of those months. The same issue popped up across multiple cylinders leaving my wife stranded on the road randomly because the car was an actual POS. Thanks guys, glad to see you fudged a car fax report and openly lied about the condition of the car. You will never get service from me or anyone I can prevent from going there. read more

This dealership has been top notch. Not only did we get a great deal on an excellent, low mileage Mercedes Benz, the follow up service has been excellent. In particular, I very highly recommend Keith Chow, our salesman. He worked hard to get us the deal we made. More importantly, after we bought the car there were a couple of minor issues that Keith made sure were fixed for FREE. Further, only one key had come with the car, and Keith agreed to buy us another one. I have bought many cars over the years, and Keith has given us by far the best service of any salesman and any place I have shopped, bar none. Keith truly cares that you get a good deal and that you are happy with your car. Certainly, he will go the extra mile for you. He even personally delivered the car for us to the shopping service when we moved off-island. No one else would do that. read more

Viewing and initially getting the vehicle I wanted went very smooth here. My salesman (bob) was great to deal with and was very polite etc. My issue was with getting what they owed me and their bad finance practices. I was owed the second key (which was in another location for some reason) and a cargo net for the back that was missing. It went from a couple days to a couple weeks before I got them and I had to constantly call to get any sort of update. The biggest issue though was that l I got my 10 day payoff amount the day I left with the vehicle and it wasn't paid off for over a month. This resulted with me paying 2 more payments on the vehicle I no longer had so I wouldn't get impacted negatively (fees, missed payments on my credit etc). After the first 10 days I called just about every day and was repeatedly told the owner was out of town so I'd have to wait for their return. No date. No time. This went on for weeks and was annoying and I didn't ever get a call from them with any update. When the vehicle was FINALLY paid off they didn't pay the amount agreed on in the paperwork. They called my bank and got the 10 day payoff after a month of them having the car so after my 2 payments went through. After multiple calls and visits they agreed to give me the difference of what they paid and what we agreed on. This still left me close to $100 short due to the daily interest I acquired after the initial 10 day payoff amount wasn't paid on time. Their reply was "it's your responsibility to take care of your payments until it clears". Overall, I wouldn't recommend due to the poor customer service from everyone except my salesman. Never again. I'd take my business elsewhere. read more

Great service to get things done when asked! Very understanding and good people who can answer your questions and get you the help you need. Very nice people, very helpful people. I'm glad that I got the help I needed for the purchased car from the dealership (: read more

Amazing service today while trading in my car and upgrading to a new!!!! Shout out to the guys for all their hard work and friendly service ! Financing was quick and expertly handled, they were great about explaining and helping me get exactly what I wanted!! Lots of great stock to pick from!!! read more

It's been 6 month since I made the mistake of purchasing a vehicle from this company. I have to say that there isn't much else I could have done in the way of research. I checked the blue book, checked the car fax, checked the businesses credentials and even spoke with them before going in. I have to say that the vehicle is not what I expected. The head liner was torn and when I took it back the sales rep gave me a loaner with busted side mirrors, busted AC and no gas. I mean really, I bought a BMW from you the least you could do is fill up the tank. When I called the sales rep said "they told me it was good to go". Wouldn't you check yourself? Of course not. Then the lights on the dashboard start lighting up. First the tire pressure gauge that's faulty and has to be replace then the engine coolant light. The coolant system needs fixing so that I don't have put antifreeze / coolant in it every week. The list goes on. The sales person that I worked with James Pettus, is completely incompetent as a sales person. Whenever I would ask about anything he would give me the standard "no problem" but then I would have to re-ask and the ask again.....the same answer "oh yeah, no problem". 5 months after I bought the vehicle he sends me an e-mail looking for the title of the car that I traded in. On the day I purchased I gave them all of my documents from the car that I traded in that was also paid off. I asked is there anything else that they needed. "nope" that's everything. I kept having to tell him I don't have anything else having to do with that vehicle. Do yourself a favor go somewhere else. Phil Wong, the finance guy seemed nice enough but I only worked with James. read more

Tomo and Charles at the Auto X change were excellent to work with. Tomo made us feel right at home and literally ran to get keys to several audis we wanted to look at. They even moved 12 cars to get the one we wanted to test drive. Charles was professional and treated us with respect, never being pushy. It was a much better experience than another dealership we went to earlier in the day. Overall we are very happy with our new Audi S4 from auto X change!! read more

Buying and trading a car at Auto X Change was simple and easy especially knowing they are a USAA perfered dealer. Our sales rep Sean and the management team went above and beyond to find us the car we wanted. He stayed in constant contact and found us exactly what we were looking for. Overall it was a relaxed, no pressure experience. I look forward to dealing with the Auto X Change Team again in the future. read more

Great service. I bought a Land Rover here and the staff was very accommodating. No hassle and no pressure.

Was so excited for my son's purchase of his dream car, only to be disappointed and frustrated seeing him deal w/the poor management and business done here. He purchased his vehicle in January--two weeks later the suspension goes out! It's near April---two months later and his car is still sitting with them!! The first loaner had to be returned because the window wouldn't roll up and the current loaner keeps dying out! Be cautious and another note---their inspector and mechanics they send their vehicles prior to a sale are affiliated w/them! No disclosure on mechanucal defects were ever shared! Their mechanics found nothing wrong w/the vehicle (of course), yet the Range Rover mechanics said it was obvious the airbags were dissenigrated! Additionallly, their business manager and owner are horrible w/communicating in a timely manner! Very unresponsive to customer satisfaction. They are only out to make a buck! Be aware! ...still waiting for a resolution! read more

i traded a car here, everything was pretty good until after the deal was done. this company did not pay off my old loan for my car until weeks later. i was stuck paying the extra interest. they did not however hesitate to put my car up for sale on thier website . also my safety was expired read more