I went to buy a part (Tail Light lens) from Sanderson FORD, after 15 minutes of driving around the…read morecomplex and confusing dealership finally I found the parts dept. 4 young latinos behind the counter 3 guys were checking a map online, 1 girl responded , I told her I like to buy a part , she immediately responded that I have to open an account before they can sell me anythings,when I said why, I don't want to open an account all I want just a simple purchase of basic part,then she said let me ask my manager and the manager was one of those young guys,they ignored her at least for good 3 to 4 minutes, then he rudely responded, I will sell to you but there won't be any refund or warranty as soon as I leave the door, I went and complained to the manager at sals dept. and he said he will look in to it without offering if I still want the part. I left and I purchased the part from another dealer. This company has made every things convenient for themselves rather than for their customers. basically they bully their customers. I won't buy anythings from them and do not recommend them to any one. The only way we can change their business model is to go elsewhere where they value and respect their customers.There are hundreds of dealerships in the valley. I hope this was helpful for doing business with them.

I recently took my 2021 Shelby GT 500 to Sanderson Ford Commercial for an LOF, as the only mechanic…read morewho has worked on my car changed dealership to Sanderson. I would like to say thank you to Shane Rose for treating my car as it was his own. I was notified by my service advisor Harry Gaines that while doing an inspection on the car Shane found a small leak on the rear axle. They kept my car a few days more to perform the warranty work. Thank you Shane! If you are looking for 5 star service, go see Shane at Sanderson Commercial

Very unfair labor practices at this place min wages and they work you ass off.they are…read morebillionaires on the backs of their min wage employees and demands don't buy anything from them or your paying way to much for them from here on.line they are 40 % cheaper

Worst parts counter ever. Ordered a part that was in back order . No updates givien on status…read more Called for statuses was told it was on back order still after 2 weeks. Tried to get a refund and was charged a stocking fee because magically it's in route now that I'm in store trying to get a refund.

Bought a car at Sanderson from Crystal. Great experience she is knowledgeable and easy to work…read morewith. Love my new car.

This was my first visit to Sanderson Lincoln since relocating from Colorado. I brought my Lincoln…read moreNautilus in for its 10,000-mile service. Austin, the service technician, was very responsive, knowledgeable, and extremely helpful. My car was thoroughly serviced and inspected. Everyone was friendly and made me feel welcome. I plan to return for future maintenance and recommend this dealership for your service needs.

My service writer Rick Poole, did a great job getting my brake inspection completed quickly and…read moreback out on the road. Scheduling of the appointment was easy and flexible. Chapman Ford has the service department in the valley by far. Thank you Chapman Ford, Michael

I recently visited Chapman Ford for the first time to have some recall work done on my Ford…read moreExplorer. This was my first time dealing with this dealership. I had previously bought another vehicle and had it serviced by Chapman Chrysler and always had great experiences with them, so I hoped it would be the same with Chapman Ford. The service advisor that I spoke to on the phone when making my appointment had advised that I had several open recalls on my vehicle and that the parts weren't available at this time. They recommended that I bring my Ford Explorer in so they could inspect it and start a paper trail in order to get me on the waiting list for parts. When I brought my vehicle in, the original service advisor whom I had spoken with on the phone was not in that day. Darryl Wesley, another service advisor, assisted me. He was friendly and professional. Darryl checked his computer and advised that they had the parts available to make the suspension repairs on my vehicle. That was great news, because that was one of the more "important" of the four recalls. I told him to go ahead and have their team start the work. He asked if I wanted to wait at the dealership or get a ride home. I opted for a ride home and they paid for a Lyft to take me home. My vehicle was ready later that afternoon and I had a friend drive me back to the dealership. My bill was $0 and there were no "upsells." I was thrilled because that some dealerships are known to try to push further repairs. I am still on the waiting list for the three other recalls but am very glad to have gotten the ball rolling. I will definitely return to Chapman Ford again.

Got my special order Ford F-150 new truck picked up from Bell Ford and I highly recommend Niko…read moreRodriguez. He took great care of us! I got a better deal on a new truck than I could find from all the other Ford dealerships in the area. Ask for Niko if you're looking for a new truck!

Shoutout to Mat and Blake at Bell Ford.!!! I was probably one of the pickiest customers they've…read moreever dealt with and spent 4 1/2 hours looking at what felt like every Bronco on the lot. They never got annoyed, showed me a ton of options, got me a great price, and somehow still kept a smile on their faces. Now I'm driving a sick Bronco and looking for excuses to leave the house. If you're buying a vehicle or selling one , ask for Mat and Blake--they've earned hazard pay for dealing with me !!! COOL DUDES !!!

I bought my truck there today and the sales and finance staff were very friendly and helpful…read more I was very excited as I had not bought a truck new in many years and they shared in my joy

I have never written a review before, but this dealership absolutely deserves one…read more I dropped off my 2023 Mustang on Thursday for a warranty issue. It is now Tuesday, and they have not even looked at the car. Not diagnosed. Not tested. Not touched. I called four times between Saturday and Tuesday. Every single time I was told "someone is looking at it and will call you right back." They never called back. Not once. That's not a mistake that's a pattern of lying to customers. On Monday, I physically went into the dealership because phone calls were clearly useless. I was told they would replace the EVAP purge valve and run an EVAP test. As of today, the car still hasn't moved. Zero work done. Meanwhile, I've spent more money on a rental car in six days than it would have cost to take this vehicle to a competent independent shop and fix the problem outright. The only difference? I made the mistake of trusting a Ford warranty. They are happy to sell you a warranty for $3k, $5k, or $10k, but once your car is in their possession, there is zero urgency, zero communication, and zero accountability. It genuinely feels like they think that because the repair is under warranty, your time doesn't matter. For anyone reading this: you can cancel your Ford warranty at any time and get your money back. I will be canceling mine immediately. This level of service is pathetic, and the way customers are treated is unacceptable. Avoid this service department unless you enjoy being ignored, lied to, and paying out of pocket for rentals while your car sits untouched.

If you're looking for a new vehicle, I highly recommend asking for Vidal Robles at Sands Chevrolet…read more Thank you Vidal for the great service and for helping me get into my new 2025 Traverse RS!

I've Always had a Great Service Experience when I've visited Sands Chevrolet Service Department…read more I've been living in Glendale, AZ for 15 months and have had my 2023 Chevrolet Suburban in their Service Department for routine maintenance about 4 times. Each time their service performance gets Better. My Service Advisor Andrew Jajou goes Above and Beyond what many other Service Advisor's wouldn't think of doing. He's very Proactive with what services my car requires based on mileage and date. He even provides an estimate of what those services are going to cost. He's a very Personable, Friendly and Knowledgeable about the maintenance my car needs. If my car requires a certain maintenance and it's not really needed based on mileage he's very Honest and shares I should put that one procedure off until my next scheduled appointment. I overslept this morning and I called Andrew to let him know and apologize. He asked if I would like to bring it in later today? He made me feel much Better about missing my appointment by just rescheduling for a little later. Andrew greeted me in the Service Drive and then he walked with me to where his desk was. We went over again what work was going to be performed and ordered a Lyft Ride to take me home. When they completed the work on my car Andrew both called and texted me to say my Suburban was finished. He also made arrangements for Lyft to go to my house to pick me up. Last and not least when I was all paid and ready to leave Andrew walked with me to my freshly washed car. It was so nice to have a clean car because I just haven't had an opportunity to get it washed. If you want a Great Service Experience done by a Professional Auto Dealership bring your car or truck to Sands Chevrolet

Jake went way beyond of what he needed to sell me a new truck; I have no words that describes his…read morededication on making the customer number one priority. I wasn't even in the market to buy but I couldn't pass the smoking deal that he provided. He will always be my go-to guy.

Wow, great job Wayne. You made it worth the 400 mile round trip for not just a great deal, but more…read moreimportantly the fantastic Customer Service. I know I am going to love my new Ranger Raptor. Thank you Wayne. Kevin