My boyfriend and I rented a truck online. We had the 16' truck reserved. When we showed up to pick…read moreit up, we were told the person who was supposed to drop off the truck the night prior didn't (No idea why no one bothered to call me or why they couldn't reach out to another budget location to secure the truck we needed) and they didn't have a 16' one. Guess that was the only one as the other one had a fuel issue. While my boyfriend was more understanding, I was immediately pissed. We had furniture waiting back at our apartment for the truck! They were only able to offer us a smaller truck and when I asked for a discount, we were told that couldn't be done but they gave us unlimited mileage (considering we would now have to make more trips) and moving blankets. Ok, I was still frustrated but happy they were able to do something about our situation. Fast forward and we drop off our truck to a budget location in Mesa ONLY to be told the guy wouldn't accept it because the lot was full. How is that our problem.. so we once again were inconvenienced and had to return the truck to a different location. I contacted corporate frustrated and finally was able to get us some compensation back. I will NEVER EVER use Budget again. Worst customer service and experience. If I didn't call and basically complain and be persistent nothing would have been done and judging from other comments here, this seems to be how they conduct business.

We went to pick up a truck at a different location and no one was there and they just cancelled our…read morereservation so we came to this location and they were SO HELPFUL!! They got us back into a vehicle that would do the job and matched pricing. I really appreciate all the help and would recommend them to others.

Picking up my U-Haul rental was a complete disaster. The equipment was filthy, clearly hadn't been…read morecleaned or even glanced at before handing it over. Mud, trash, and grime all inside. Zero attention to detail or pride in what they give customers. Customer service? Nonexistent. The so-called manager is more interested in sitting around than actually doing his job. No explanation of procedures, no urgency, just an "I don't care" attitude. It felt like I was inconveniencing them for picking up a rental I paid for. Ebony, one of the employees, might as well have been on autopilot. She just goes through the motions with no interest in helping or even being polite. She and the heavy-set manager seem more focused on chatting with each other than serving customers. This location needs a revamp, mostly new employees, but truly some actual consistency.

Worst customer service I have ever experienced in my life and I'm not even exaggerating a tiny bit!…read moreIt took 5 hours to get done what should have taken maybe an hour total. We had to keep getting back in line and wait every time the staff messed something up. We dealt mostly a woman named Ebony who really didn't seem to know whether she was coming or going. I always thought you would finish taking care of one client before moving on to another, but not at this place. I had even called ahead of time several times just to make sure I had all my ducks in a row, but apparently there are no set guideline for procedures because different people kept telling me different things. We finally just left without a new gate code because we got tired of waiting, hanging out in the heat and not being helped. There was one young guy who was as helpful as he could be, his name was Anthony. Unfortunately, the rest of the staff left him by himself at one point, and the place was swamped. We felt very sorry for him.

Service was fast and reliable! The price was reasonable and all my things arrived the day that was…read morescheduled.

I am so grateful , you pack we move is a great moving company they are awesome, And affordable!read more

I booked a Penske truck from this location online. The process was easy and I promptly received a…read moretext confirmation. The following day a representative called to confirm the booking. All good until I go to pick up the truck. The staff at this Home Depot was not very organized and apparently they were having IT issues, which didn't bother me too much. I didn't like that they added over $70 in "taxes and fees ". A true bate and switch. A normal tax of 7-10% was expected but then store fees and short term rental fees?? This was a one way rental from Phoenix to Cincinnati?? Lastly the truck windshield and side mirrors were nasty dirty. I didn't plan to have to take time to go clean windows. Overall great start but less than acceptable finish.

From the owner: Save Up To 20% When You Reserve Online Today!read more

I was moving from the area and rented a 4x8 trailer for my move cross-country. Roger was very…read morehelpful and accommodating as my plans weren't confirmed on the date. If you need to rent anything, please see him for your needs.

Will never rent from U-Haul again. Advertising $20 van rentals and using the vehicle for less than…read moreone hour and getting charged $75+. Gas is Highway robbery. Very disappointing when you needed to move an object worth LESS than what U-Haul charges. Never again. Would rate zero if I could.

Worst place to rent a uhaul. Had an online reservation & still took over 20 mins to get the keys to…read morethe truck. 0/10 would not recommend. Ridiculous

This is a trucking company . Thay are profesional in…read moretrucking business. Treat very good Drivers and pays weekly , its a bless for me as driver working with Connect Express , making big $ with them . If you guys looking for good oportunity job as CDL driver contact them ge@connectexpressllc.com Thay even do training .

Had to move my deceaded brothers household in a hurry. Used the app as well as spoke to folks live…read more I am super happy these local businesses are still floating. They made a difficult emotional time a little easier for me.

Checked out a uhaul 9 ft van from this location. The uhaul representatives that met us and helped…read moreus out were great! Definitely would recommend using this location. The team were super friendly and helpful. Tavis was one and unfortunately I can't remember the other individuals name but they were awesome.

The representative that helped me was simply FANTASTIC... The rating is for U Haul corporation…read moreitself. It has been years since I had to rent a U haul and thank God for that!! what a nightmare : I thought I save time and effort by doing it on line...BIG MISTAKE!! They are very invasive as far as information they ask for, to create an account. Technology was horrible, took me forever and you have to be : 1- with your phone AND 2- AT THE LOCATION WHERE THE TRUCKS ARE!!! and after half hour of back and forth, it asked me to call a number which I was "on hold" until the nice lady inside, finished all my paperwork!!! There are also fees like $20 IF .. you return after hours, which I did not , but was not disclosed to me upfront, I just happened to see it on the receipt!!! they are extremely "pushy" in trying to sell you "Other services" on 3-5 screens, before you get to the final screen to finish your reservation. U Haul has become and EXTREMELY filthy organization to rent from!!! Next time I will rent from Home Depot or ANY other truck rental company.