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    Budget Black Canyon Rentals

    5.0 (2 reviews)
    Open Open 24 hours

    Services - Budget Black Canyon Rentals

    Truck rental

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    Recommended Reviews - Budget Black Canyon Rentals

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    2 years ago

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    4 years ago

    Owner was super sweet and made returning our rental truck super simple and quick. Highly recommend.

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    Budget Truck Rental

    Budget Truck Rental

    (6 reviews)

    My boyfriend and I rented a truck online. We had the 16' truck reserved. When we showed up to pick…read moreit up, we were told the person who was supposed to drop off the truck the night prior didn't (No idea why no one bothered to call me or why they couldn't reach out to another budget location to secure the truck we needed) and they didn't have a 16' one. Guess that was the only one as the other one had a fuel issue. While my boyfriend was more understanding, I was immediately pissed. We had furniture waiting back at our apartment for the truck! They were only able to offer us a smaller truck and when I asked for a discount, we were told that couldn't be done but they gave us unlimited mileage (considering we would now have to make more trips) and moving blankets. Ok, I was still frustrated but happy they were able to do something about our situation. Fast forward and we drop off our truck to a budget location in Mesa ONLY to be told the guy wouldn't accept it because the lot was full. How is that our problem.. so we once again were inconvenienced and had to return the truck to a different location. I contacted corporate frustrated and finally was able to get us some compensation back. I will NEVER EVER use Budget again. Worst customer service and experience. If I didn't call and basically complain and be persistent nothing would have been done and judging from other comments here, this seems to be how they conduct business.

    We went to pick up a truck at a different location and no one was there and they just cancelled our…read morereservation so we came to this location and they were SO HELPFUL!! They got us back into a vehicle that would do the job and matched pricing. I really appreciate all the help and would recommend them to others.

    U-Haul

    U-Haul

    (35 reviews)

    Picking up my U-Haul rental was a complete disaster. The equipment was filthy, clearly hadn't been…read morecleaned or even glanced at before handing it over. Mud, trash, and grime all inside. Zero attention to detail or pride in what they give customers. Customer service? Nonexistent. The so-called manager is more interested in sitting around than actually doing his job. No explanation of procedures, no urgency, just an "I don't care" attitude. It felt like I was inconveniencing them for picking up a rental I paid for. Ebony, one of the employees, might as well have been on autopilot. She just goes through the motions with no interest in helping or even being polite. She and the heavy-set manager seem more focused on chatting with each other than serving customers. This location needs a revamp, mostly new employees, but truly some actual consistency.

    Worst customer service I have ever experienced in my life and I'm not even exaggerating a tiny bit!…read moreIt took 5 hours to get done what should have taken maybe an hour total. We had to keep getting back in line and wait every time the staff messed something up. We dealt mostly a woman named Ebony who really didn't seem to know whether she was coming or going. I always thought you would finish taking care of one client before moving on to another, but not at this place. I had even called ahead of time several times just to make sure I had all my ducks in a row, but apparently there are no set guideline for procedures because different people kept telling me different things. We finally just left without a new gate code because we got tired of waiting, hanging out in the heat and not being helped. There was one young guy who was as helpful as he could be, his name was Anthony. Unfortunately, the rest of the staff left him by himself at one point, and the place was swamped. We felt very sorry for him.

    Budget Black Canyon Rentals - truck_rental - Updated May 2026

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