I went in for moving supplies and was instantly greeted by a very nice young lady! She was so kind…read moreand helpful! She genuinely looked like she was happy to be at work! You all have such a great worker! I thinks she's amazing! She even helped me get the boxes to my car! I hope you all appreciate her bc I sure did! Great job! Thank you!

The "supervisor" Angel was disrespectful, and unprofessional to my wife when she returned to the…read morestore as directed by the staff of this location. Here's what happened....I was stranded on the side of the road, he would not rent a motorcycle trailer to my wife because the tail lights were broken on the trailers they had. So he made her wait until the morning. Morning came and he half-assed his job causing damages to our towing electrical connection. He didn't make sure the connection was tight and somewhere along the trip it gave way causing our connector to drag on the ground and break. My wife mentioned it to a staff member when we returned the trailer and he advised us to return and speak to the supervisor. So we returned and the kid told us "I didn't even connect the trailer at the time I took the photo"(I think that's a policy or something idk). Then told my wife "it's nothing that I did" she responded with "isn't it your job to make sure everything is connected before the trailer leaves the lot?" He said "well ya but the picture I took doesn't have it connected so your on your own..." What kind of business is this? In all of our years we've given uhaul our business we've never had such a bad experience with anyone.

terrible service was cleaning out a storage unit that we won. the assistant manager was lazy, slow,…read morevery rude, took their time to open the gate an wasted our time an now we have to drive another 30 minutes to get our deposit back. if the assistant manager wasn't lazy we would have been out soon an not have wasted our time. they also took over 5 hours to call us to tell us that we can get the unit which didn't help. hate this place. please get better employees a 6 year old can do better.

Went to get a truck that was reserved... remind you there are plenty of trucks, the lady refuse to…read moregive her name , very unprofessional, and very rude!!! DO NOT COME TO THIS LOCATION!!!! This location doesn't deserve no stars!!!

Had to move my deceaded brothers household in a hurry. Used the app as well as spoke to folks live…read more I am super happy these local businesses are still floating. They made a difficult emotional time a little easier for me.

Checked out a uhaul 9 ft van from this location. The uhaul representatives that met us and helped…read moreus out were great! Definitely would recommend using this location. The team were super friendly and helpful. Tavis was one and unfortunately I can't remember the other individuals name but they were awesome.

Our experience started in June of 2024 when after 2-years of renting trucks from Penske we thought…read moreit would be in our best interest to purchase one. We rent trucks and require a semi-about 4x per month. Here is a vehicle price breakdown for factual affect; The total price=$53,299 (taxes, fees, etc); we gave a deposit of $11,000-$500 (Title fee); which means our principal payment from the lender (we thought was Premier) would be $41,799. And on the BOS from Penske this is the price breakdown. But the contract changed when Penske got LEAF involved without our knowledge or consent. Now LEAF is stating that our contract buyout would be $51,330.72 (because we have made 4 payments.) These are the facts every buyer should be aware of and concerned by. How we got here is outlined below and for those of you say their idiots, or this is your fault-I hear you. This entire scenario has tested me and my husband beyond measure, and we should have walked away after being transferred to 4 people all working for the same company, but we really needed this truck. Now I am just hoping to stop some entrepreneur or excited business owner from ever working with or financing with Penske, Premier Financing or LEAF Capital. From June 20, 2024-July 15th, 2024; we were under the assumption that the financing for the vehicle would be thru Premier Financing who holds the vehicle certificate. This was the entity that requested all our bank documents, insurance information and all the applicable statements needed to finance a truck. We even signed the Vehicle BOS #079612....... on July 10th, 2024. Then for some unrequested reason and without explanation we received an email from LEAF on July 16th, 2024. We did not choose LEAF capital; in fact, we were never consulted or informed there would be a transfer so we (apparently like idiots) assumed the Vehicle BOS from Penske would carry thru to LEAF. LEAF does not have a prepayment penalty clause in their contract, but they do state in section 2 under Payments that the 'Borrower may not prepay any portion of this Agreement. None of this was ever explained to us by anyone at Premier Financing or at LEAF. We signed the BOS and agreement with Premier Financing on 07/10/2024 that has no conditions about a prepayment penalty but now LEAF is saying even if you want to pay if off early you will be subject to the interest of the additional 54-months.

This branch of Penske has it all! The trucks were new, the price was great, the honesty of the…read moreowners and the service was impeccable! We will be going back again for our next out of state move!

I booked a Penske truck from this location online. The process was easy and I promptly received a…read moretext confirmation. The following day a representative called to confirm the booking. All good until I go to pick up the truck. The staff at this Home Depot was not very organized and apparently they were having IT issues, which didn't bother me too much. I didn't like that they added over $70 in "taxes and fees ". A true bate and switch. A normal tax of 7-10% was expected but then store fees and short term rental fees?? This was a one way rental from Phoenix to Cincinnati?? Lastly the truck windshield and side mirrors were nasty dirty. I didn't plan to have to take time to go clean windows. Overall great start but less than acceptable finish.

From the owner: Save Up To 20% When You Reserve Online Today!read more

Called and they said they could fill my propane tanks , drove over and they said no one was…read moreavailable to fill the propane tanks , so me and another customer who was outside where left unattended and not serviced. Not this best business model in reference to selling a product and providing quality customer service consistently!!

Renter beware of description online - I rented a unit online without going to see the site. I…read moreassumed that if they offered multiple floors there would be an elevator. There was not! My unit was on the second floor and i had a split unit that should have been next to each other. However this one had a unit in between my two units. While there it was very busy with people returning trucks. So i was never really help. But a U-Haul employee from another store was there helping out. When i asked what i need to do to cancel my unit it is not what i wanted. I was told its best to go online and do it. I couldn't find anywhere online to do this. I then called the 1-800 number the lady who answered was helpful but said the store needed to do the return. That i still haven't received anything on. I will never use them again.

When we returned the truck we had rented, the guy said leave the keys and you can go. I told him we…read moredidn't use the mileage we paid for. He said he'd send it. Never received refund for mileage we overpaid. Time before that we were charged way more than promised over phone. When I brought it to their attention, he refunded me a ridiculous amount - like $4.00. Should have been $40 b

Picking up my U-Haul rental was a complete disaster. The equipment was filthy, clearly hadn't been…read morecleaned or even glanced at before handing it over. Mud, trash, and grime all inside. Zero attention to detail or pride in what they give customers. Customer service? Nonexistent. The so-called manager is more interested in sitting around than actually doing his job. No explanation of procedures, no urgency, just an "I don't care" attitude. It felt like I was inconveniencing them for picking up a rental I paid for. Ebony, one of the employees, might as well have been on autopilot. She just goes through the motions with no interest in helping or even being polite. She and the heavy-set manager seem more focused on chatting with each other than serving customers. This location needs a revamp, mostly new employees, but truly some actual consistency.