I don't know why people complain about U-Haul. Everyone here has been so polite and nice. The…read moremanager is incredibly professional so is everyone that works in the shop every time I come in or call about information involving my storage unit or renting a van. Everyone is straightforward incredibly nice and the level of professionalism is very high here. Also U-Haul supply some of the best boxes and packing material around for my current move. It's really been very helpful. I have boxes from over six years ago and they still work most of them now are used for storage, but they're still awesome. Heavy duty totally worth the cost.

DO NOT USE U-Haul for pod box service.. We paid for guaranteed service for a cross country move…read more They were 4 days late and were UNhelpful every step of the way. Customer Experience had no visibility to our pod location because they use "3rd party" transportation. They said they call back on three occasions and never heard back. For being a large nationwide company I'm extremely disappointed in their lack of integrity and customer service. It's worth paying more using the Pods company (which I have used in the last). We had to pay for hotel and eating out which would have nearly cost the same as going with Pods but without the headache managing our own delivery tracking.

We were pleased with the service from start to finish. Alfredo and his nephew (Carlos) were…read morehelpful. Patient and efficient. We would use again.

I rented a truck here for a 1-way rental to San Diego. (I still have the truck.) I guess the…read moreobjective is to get rid of your worst vehicles by sending them away on a 1-way trip. Reeeeked of cigarette smoke, no ventilation (or A/C) through the top vents, washer fluid was empty, headlights out of alignment!

I talked to Jason on the phone about installing a hitch and the electrical for a mobility scooter…read moretrailer. I understood him to say he had to order the electrical and it could be installed as early as Friday if it arrived by then. He quoted a price that was lower than other places so I pursued it. He asked for my credit card to order the parts and texted me the address. He took my email to send the receipt. The next day I had to cancel the order due to my mother's decision to not get a scooter. When I called to cancel I learned that he had charged my card for the entire job of over $539 and not just for the parts. He informed me there would be a restocking fee of $190.00. He told me this was stated in the receipt that was emailed to me. So improvements include: stating up front what the return policy is, not charging my card for the entire job rather than just for the parts, and charging for the work and the rest of the parts after the job is complete. I'm very disappointed in this business practice and would not recommend this place.

I have utilized my adopted hometown Uhaul on a few occasions in the past, but never on a need it…read morenow basis. This location could not be more convenient and the staff more friendly and accommodating. As a planner, I was ill prepared for this move and between the Managers Robert and Kathy guiding me through the process, to the Uhaul App giving me access to affordable labor to help out, my move was actually a pleasure. Yes I said that. A move was actually fun.

HORRIBLE EXPERIENCE! NEVER EVER EVER RENT FROM HERE!! Rented a van for two hours to move a ping…read morepong table. A $40 rental turned into $1300 plus tax (for a total of $1534) after they charged me for a "cracked odometer." Absolute and complete LIE!! We all know that there is NO WAY we cracked an odometer. They are SCAMMERS AND LIARS. Fortunately we used our American Express to pay the bill. They can expect a fight to the end. They will NEVER see the money and will never get our business again. We have used multiple other UHaul locations over the years, and never had an issue until we used this location due to it's proximity to the ping pong table. What a terrible excuse for a business. They don't deserve to carry the UHaul name. This is 100% FRAUD.

The mover were very fast. Came in time. Heartworkers. I…read morerecommend them 100%. very respectful young men.

Always great and friendly service, very attentive and always in and out, I never have to wait here!…read moreMy favorite Uhaul store for sure! I love the staff and service!!!

This UHaul is tucked away but the young lady that helped me was very kind. She was very patient…read morewith the older gentleman who was there before me. There are also storage units on the property; I was just there to return items rented in Phoenix.

AZ Valley Movers Delivered Above & Beyond…read more We hired AZ Valley Movers for a big move and couldn't be more impressed. I initially spoke with Andrew, the owner, to schedule 3 movers for 4 hours with a start time of around 8 a.m. on a Wednesday. Right at 8, Andrew personally called to let me know they had run into a Murphy's Law kind of morning--the kind every mover dreads. But what impressed me most was his honesty and professionalism. A couple hours later, Andrew arrived himself with three additional crew members (including him) to ensure we were treated right. He took full ownership and went above and beyond to make the experience right. The team was hard-working, professional, and incredibly detail-oriented. They didn't cut corners, didn't stop to take breaks, and packed everything up securely, neatly, and snug. We unexpectedly needed an extra UBox from U-Haul, and Andrew didn't just suggest a solution--he drove me to U-Haul himself, picked up the pod, and after the move was done, personally returned the extra pod back to U-Haul. They worked well beyond the originally planned 4 hours without hesitation, and not once did I feel like I was being upcharged or pressured. Andrew's customer-first approach, integrity, and attention to detail turned what could have been a stressful move into a great memory. As a fellow business owner, I know what it means when someone steps up under pressure, and Andrew did exactly that. If you're looking for a reliable, honest, and high-quality moving company, I'd recommend AZ Valley Movers in a heartbeat!

Booked this company through UHaul and never got any call. I called the day before our move to…read moreconfirm timing and the phone number went straight to voicemail. I left a message and never got a response back. The day before my move I had to find a new moving company last minute. Don't recommend!

THIS COMPANY IS A SCAM. John (the alleged owner) quoted us…read more$600 for 1br apt move. A couple guys came and packed up our belongings and drove to our new location. Then they refused to open the truck with our belongings and handed me their phone to talk to John who told me we needed to Zelle him $1,400 (pay upfront more than double the quote) to have them open the truck and finish the move. Icing on the cake- they broke our brand new black&decker air conditioner after dropping it while moving it out of the truck. The guy, Chris, insisted it was only scratched and not internally damaged and refused to pay for it. Also, the other mover had the nerve to call me a couple days later and complained that we didn't tip them.

This is the worst Company I have ever dealt with in my life. We were missing items altogether and…read moremany of our furniture pieces were very damaged. From the moment the arrived at my home I knew I was in trouble. Nothing was what I was originally quoted. This is a scam job!! They do not mean what they tell you originally!!!

The customer service shalini gave me was Phenomenal she also told me about the storage having to…read morehave insurance so I was prepared to do so She also told me about a unit that was a little small but I can manage to put some of my things in there for the time being I just moved to Arizona and she showed me and told me a lot of information that I needed to know about the storage unit I get this place a five star rating thank you Shalini you are the best

Don't try to rent a truck from these guys. We showed up the morning of our appointment and nobody…read morewas there. Had to get one from U-Haul up the street at the last second on the day of our move. Extremely frustrating.