Wow, Wow, Wow!!! I was blown away by their service in this day and age of auto repair. Here's my story (long one, but important to explain the situation):
My car had been leaking coolant, and I was given an estimate to replace the water pump by another service center that was close to my home. However, I had used Auto Dynamix 3 years ago for a 90K service where they had done a bunch of maintenance stuff, including replacing the water pump. So I decided to check with them if this was something they would rectify.
I called Khea at Auto Dynamix and explained the situation to him. He said they had a 15,000/1 year warranty on their work, but he was very empathetic, and even though had done the work 3 years ago he asked me to bring the car in so they could verify there was a leak. I took the car to them and on confirming the problem, he said he'd be willing to work something out with me. He commented that he was a "fair person", and offered for me to pay half of the repair costs, while he would cover the rest. I was pleasantly surprised, and it really sounded like a *very* fair quote.
So I took the car to him on Friday (Oct 16) in the morning for the repairs and he had someone drop me in downtown Bellevue where I work. He told me he'd come and pick me up when the repair was done later in the day. When I called around 2:00 p.m. that afternoon, they were still working on the car, so I waited till about 4:00 p.m. to check with them again. I got Khea on the phone, and he didn't have good news for me. He said there was some other service light coming on, which may have been due to his technician not replacing that particular part properly, or it may be damaged. So he'd have to get a new part, and I wouldn't be able to get my car back till Monday noon. I was a bit irritated because I had a business trip scheduled for next week, and I also would need to now take a bus to go home on Friday evening after work.
I was on the bus going home on Friday, when Khea again called me around 5:30 p.m. or so, saying they had managed to get the new part and the car repaired. So he could come and pick me up from my office. I told him I had already got on the bus, so he said if I wanted, I could come on Saturday (next day) as his partner Dave, who manages their Car Upholstery service at the same location would be there till noon. I decided to do that, as I needed to car next week. So after running a few errands on Saturday morning with my wife, we got to Auto Dynamix, and Dave saw us, waving us in.
When we entered, with a smile on his face he told us the entire service was free, because of the inconvenience they had caused me. I was deeply touched, and didn't know what to say. Suffice to say, I was so thankful to Khea, Dave and Auto Dynamix, knowing good and wonderful people still exist in this world.
May good karma always be with you guys, your families and your business. You have my business in the future.
Melroy read more