Diego at Austin's Floor Store was super helpful at educating me about different types and grades of engineered hardwoods. Once I narrowed down that I wanted a white oak floor without a lot of knots and a certain thickness of wear layer, Diego got to work finding options in my preferred color range. He even did research and ordered floor samples that he did not have in the store. He was patient and always answered all my questions. Diego recommended that we first order a sample box to make sure it matched the sample board. It is a good thing we did that, because the sample box was a shade lighter than the sample board. We still liked it, though, and placed the full order. We are doing a whole house gut renovation, and Diego worked with our contractor to reserve the flooring and hold it until we were ready. Diego also provided a competitive price. I cannot comment on their installation services because our contractor installed the floors. But we were happy with everything else. read more

I was initially disappointed to find the Cedar Park location closed during business hours but it was Super Bowl Sunday and nobody was there. I found another location on Burnet and met Tori. Over the course of a six weeks she gave ideas, opinions, and options. I was there numerous times looking at samples undecided on what to do. She referred me to some other trades to help with modifications to the house to facilitate the install which was greatly appreciated. The team knocked out 2200sq ft in roughly a week. They were in and out so fast! They were very accommodating leaving the master bedroom until the end so I had a place to work. They moved everything around and got the job done! I cannot thank Tori enough for putting up with me and the numerous changes along the way. She was always so patient and quick to respond day or night. At no time was communication a problem and day 1 for install she was here making sure the team understood anything we had discussed! Any deficiencies were promptly addressed and those were minimal cosmetic issues with baseboards but that was addressed no question asked or excuses which was refreshing! There was some issues with trim and she was very forthcoming to say there may be an issue, how would we like to proceed and they delivered! This review is long overdue since I had painters in the day after for 4 weeks and now that they left, everything looks warm and cozy! This was a huge transformation! Thanks Tori and the install team! I can't wait to have you back to do the bathrooms! read more

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FIVE STARS! Professional. Craftsmanship. Trustworthy. Fair. Good communication. The list continues but it starts with Diego who was knowledgeable during our selection process and followed up past the install. Prices were competitive and the work was great in every aspect. We had three rooms recarpeted and added wood in two others. Highly recommend. read more

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Our great experience with Austin's floor store started with Michael Vasko. His integrity and patience helped us select the right product for our home. Moreover, we were WOW'd by the workmanship and timeliness off the installation. We would definitely recommend to family and friends! #5STARSEARNED! Mario and Cynthia read more

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I am a real estate broker here in Austin and we recently had a large commercial job that need to be completed "yesterday" , I called Austin's Floor Store and they came out the very next day. They brought samples and helped me choose the best flooring for the space. They gave me the "good-better-best choices" . No high pressure, no BS, exactly how I like to do business. Installers showed up on the scheduled day and did a perfect install just as promised by Austin Floor Store. Buy with impunity from this company, you will not be sorry. This company came as a referral from a builder and he said the same thing to me that I'm saying to you above. They will be my go to flooring company from this point going forward. read more

Austin's Floor Store - 7408 Cameron Rd austin Texas - Carpet Installation Near Me - Austin, Texas

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BUYER BEWARE!! Do not waste your time and money and use this flooring company. They take on jobs that their contractors do not complete the way you want it done. If they can't do the basic concrete work done correctly, how do they expect the overall flooring to look seamless? I'm extremely disappointed to say that the vinyl flooring they did for my home just looks absolutely awful. It's been two months and already all the trim work done is coming apart and doesn't look like it will last. Michael did not take the time to ensure his contractors did their job correctly and also for their customers to be completely satisfied. read more

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UPDATE: Was able to get in while they were open and they were very nice, helpful and knowledgeable. Their hours are correct on their website. Google has their hours wrong, which I wish they would fix. Original: Showed up 40 mins before their advertised close time, doors locked up and lights off. read more

Many thanks to Jo and Michael for the time and assistance they invested into helping me with my floor repair. They were professional, responsive and an absolute pleasure to work with! read more

What a pleasure working with Michael on our flooring projects. We could go at our pace and the installation was really well done. Getting ready to downsize - we will be working with these guys again. read more

It's been an entire year since our installation and didn't want to post this. But a recent phone call and appt was made to replace some planks of laminate has brought me here. Most important thing that has me leaving this review is their lack of respect and urgency when appts are made to be met at the home. Not 1, not 2 but at least 4 times we have called mike to make an appt and he would COMPLETELY blow us off or was EXTREMELY late with no notice before hand. No call of apology, just doesn't show up! I can't even begin to imagine why you would do that your own business. The first time was the get all measurements of our new home. He was about 30 mins late and didn't even call us to let us know. When the floors were to be installed my husband took the whole day off and they showed up hours after promised time. No indication that they may be late, not phone call. NOTHING! My husband could at least worked a half day to make some money. But instead wasted it sitting around the house waiting on them. 3. We payed for baseboards along with the Laminate and they did a Wack job! See photo! We demanded our $ back it was clearly done POORLY! and they had too many joints on one wall. 4. Damage was made to our floors recently and we have a 'warranty'. Made a appt for today for them to come in and he never showed up, returned our messages or called us. Again, my husband took the entire day off and they never came or called. Another day of work missed out on. If this doesn't deserve one star I don't know what does. Save yourself the hassle folks. It's not worth the $. *the floor boards were considered a finished job. Mind you* read more

Austin's Floor Store - Carpet Installation Near Me - Austin, Texas

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Does not honor warranty.. Floors were defective. Long drawn out process trying request for repairs/replacement. Ultimately was told nothing could be done. Engineered hard woods developed unsightly peeling to finish within the first few months of install. Do not feel that this company respects or strives for consumer satisfaction nor honors the warranties behind their products. read more

My wife and I went in there today to ask questions about different types of laminate wood and ceramic tiles. we met a gentle man named Michael We told him we were in the process of thinking about a remodel of a small bathroom. With him knowing that we weren't buying today he still took the time to explain the different types of wood flooring options that there were available. He explained the pros and the cons it was an all around pleasant experience. Definitely a place that my wife and I will be going when we do our remodels. It's nice to have someone out there that cares about customer service and not just about your dollar in your wallet. read more

Austin's Floor Store - The name behind true customer service - Carpet Installation Near Me - Austin, Texas

Michael and his wife are such amazing people! We were looking to replace the carpet in our game room with wood floors to match the rest of our house and Mike helped us out. He had great suggestions/recommendations within our price point. The job was done in a day - literally 5 hours and turned out GREAT! We'd highly recommend Austin's Floor Store for all flooring needs. They are super professional and really nice folks! read more

Austin's Floor Store - Carpet Installation Near Me - Austin, Texas

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We had a wonderful experience working with Jo and Michael. From the time I walked into the store while I was waiting for my car inspection just across the parking lot one day "just to get some ideas" to the installation and follow up nearly two years later - yes, it took us some time to decide to take the plunge - their service, responsiveness, and care for our satisfaction was great. They helped us select flooring that would work for us and our lifestyle (and our dogs :) ) and transformed our home in what seems like a remarkably short time. They stayed in close communication and were wonderful to work with. I am so happy we went with them directly rather than trying to work with big box stores and contractors or other options. We shouldn't need new floors again for many years, but if and when we ever do, we will not hesitate to call them again. read more

Do not do business with this company. We bought LVP flooring from them for our home; downstairs, stairs and the upstairs. Initial install seemed to go well and the crew was attentive. Unfortunately, they did not do the float correctly and the floor creaked, cracked, and shifted underfoot all over the house. Store owner claimed it was normal. I pressed the issue and he had the mfg send in an inspector. They found several spots (5+) areas that were outside the acceptable tolerances. Owner begrudgingly agreed to have the spots repaired under his 2 year warranty window. This repair took months to receive and even after the repair was completed, same problems in the same spots. When this was brought to his attention, he was less than happy and claimed it was normal again; that I was just being overly sensitive and had unrealistic expectations. 3rd attempt at the repair came to find out the product connection design/mechanism had changed and "no one knew" about it. So not we are months on from there, waiting for a 4th attempt at a proper install/fix. We are well beyond a year into this installation and we still have terribly laid/installed floors. Do not do business with this company or with the owner Tim Redwine. No a good company, not a good installation and not a good owner. Avoid or use them at your own peril/wasted time & money. read more

These guys are GREAT! It's a husband and wife who run it. They have a gold selection. I had my bedroom carpet removed and laminate flooring installed. It looks amazing. Don't hire a handyman to do this work. They'll charge you so much more and they won't be able to do it as fast. The Floor Store sent one guy to do my job. He finished in about 2 hrs. Amazing. He was professional and fast. Their rates are amazing. If you're thinking about getting rid of carpet for wood or laminate, DO IT!! It's worth it. It looks so good and it feels so clean. read more

Austin's Floor Store - Urban Loft - Carpet Installation Near Me - Austin, Texas

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We were thrilled with the work done in our home! Our floors look gorgeous and it's the first things anyone compliments us on when they walk into our home. Mike and Jo are wonderful people who are incredibly personable and professional. I highly recommend them! read more

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We could not have picked a better group of people to work with than Austin Floor Store. Jackie and Micheal are both helpful, knowledgeable and a joy to work with. They explained everything about the different types of wood floors. We had some delays in the kitchen cabinet build that forced rescheduling but they were always patient and ready to go when we were. The team of 4 installers they have are also top shelf. They came in and demo'd the old tile incredibly fast. What I thought would take a week to demo and install, took less than two full days. Dollar for dollar it was the best value of our entire remodel. read more

Austin's Floor Store - Kitchen - Carpet Installation Near Me - Austin, Texas

Mike and employees were absolutely fantastic! I needed new floors after the home I purchased had to be leveled. I chose premium laminate and white tile and it is absolutely gorgeous! Also, the crew worked the day after the ice storm and allowed me to move my stuff in while they were working (I had to be out of my previous home). They were beyond accommodating and professional. The floors look incredible and have changed the entire look of the home. Every person I worked with and talked to was friendly, professional, and helpful. I highly recommend Austin Floor Store! read more

We were thrilled with the service and final product from Austin Floor Store on Burnet. Jo and Michael were great to work with and everything came out better than expected. We had a small room done, but wow, what a difference! We will definitely recommend them and work with them again. read more

Outstanding experience, highly recommended. Jo and Mike were attentive, very helpful with recommendations, and mindful about our budget. They guided us in the right direction for what we needed, and were flexible with our builder's shifting schedule. Their crew was professional, paid attention to detail, and completed the job in one day (2100+ sq ft including two sets of stairs). They even cleaned up the work site, and did a sweep/mop of the floors. If we have future flooring needs, we will definitely be in contact with Austin's Floor Store on Burnet Rd again. read more

What a wonderful experience. Mike was no pressure,calm and kind while I chose my flooring. Jo was very prompt with the estimate - which was well below what I was expecting. the installation crew was prompt, efficient, kind and respectful. I simply cannot imagine why anyone would go anywhere else. read more

My house recently underwent water damage and my insurance was paying to redo the floors of my entire first floor. I first did what anyone does - go to Lowe's and Home Depot. I soon realized that there were SO MANY HIDDEN FEES!!!!!! I was overwhelmed by the cost and not impressed with the service. I soon asked my only "handy" friend, who immediately recommended Perry at Austin's Floor Store. So happy he did! What a fabulous experience. I first met Perry in the store, who patiently worked with my boyfriend and I as we went through half the stores samples. He then recommended that we take home 4 of our favorites to see what they looked like INSIDE our home. WOW! We actually ended up picking a completely different sample than expected. Perry then came out to measure, gave us a quote (with EVERYTHING included) and set us up with an installation time. Unfortunately, my construction took far longer than expected, and I had to push my install date back twice, and both times Perry was very understanding. On the day of install, I dropped a bomb on Perry, asking if they could do some unexpected trim upstairs in my bathroom. Without blinking an eye, he took care of it! Our floors look amazing!!!!!! I will definitely be using them in the future and highly recommend them to everyone! read more

I stopped by, more out of curiosity, while getting my car inspected next door. We were shopping for wood floors for our condo, but AFS was not really on our list of prospective suppliers. Mike was very personable, and offered to give us a quote for our floors. We let him check out our place, take measurements, and give us a price. We had a lower quote from another vendor, so we went ahead and told them they had the work. Mike offered to match the price, but I didn't want to play one vendor off another, and I had already agreed to the other vendor. Alas, our other vendor was not responsive when we needed to start, and so we returned to Mike and signed a contract. The crew was very efficient and skilled in their installation, and I must say that even after I thought they were finished, they spent well over a half hour more detailing and polishing our new floors. There was not a spot on them, and the craftsmanship was very well done. We sold our condo a month later for significantly more than I had anticipated, and more than our realtor had initially suggested we ask. The floors certainly were a big contribution to the overall impression the place made on prospective buyers. read more

Mike(Michael) is a very Good and Honest person in explaining the quality of materials including types, models, variations and differences in look. After shopping around so many stores in Austin, finally we met this guy. Our floor is too good and happy with our choice. read more

I was so impressed with the customer service and amazing input from Mike and Jo at Austin Floor Store. This spring we remodeled a home built in the 60s. It had awful floor tile, horrendous bathroom tile and needed lots of love. Mike and Jo helped us navigate what type of floors to buy, what type of tile would work for our bathroom and helped facilitate the process. I was most impressed with the amount of experience Mike brings to the table. He was more than willing to come to the house multiple times to talk through decisions. And after our wood was installed he even came and helped the transition from the rooms that had carpet to the wood floors. I was really impressed with the amount of time they both put into the project and I am so thankful we used them. Everyone loves our hardwood floors and we get tons of compliments on all of the finishes Mike and Jo helped us choose. read more

We put our house on the market on a Friday and had several offers, over our asking price, over that weekend. Several potential buyers raved about our wood flooring, installed by Austin's Floor Store. "Looks phenomenal!" was one of the countless positive feedback comments we received. Austin's Floor Store helped our home sell faster and for more than we asked. read more

We had over 2,000 square feet of wood floor installed in our home. This project involved removing existing ceramic tile and then installing the wood floor and shoe moulding. Michael, Jo and the installation crew were very professional from beginning to end. They promptly responded to my inquiries and kept me updated on the progress as we went along. I knew exactly what was happening when it was happening. We will definitely be using this company again! read more

Fantastic experience with Austin's Floor Store! This was our first stop while shopping for flooring. We explained to Jo what we were looking for and how much we wanted to spend. She said she would do her best. We shopped around for several days, comparing prices, quality and customer service. After Mike came to our house, measured and brought more samples, we were sold! The installers were terrific and did a fabulous job. We couldn't be happier with our carpet and the experience we've had with Jo and Mike! Thank you for making this such a fun experience for us! read more

Spent over a thousand dollars putting a new hard wood floor in a room. Then when the job was done there are gaps in between each board. Called them about it and they said that the type of board I purchased is built that way. They never told me about that when we were discussing the job and materials used. I've never seen a wood floor that has gaps in between each board. Until now. The workmanship seems good but I just wish there were no gaps between each board. read more