Last week I bought two vehicles, and my only regret is that I bought one of them before finding…read moreTexas Auto Ranch. I called and left a message Monday morning and received a call back from the owner, John Phillips. I pass by his lot every day coming and going and noticed that he always seemed to have lots of nice looking stock on hand. I was in the market for a late model Infiniti and noticed that he had several on hand. When John called me back, I delivered my typical "This ain't my first rodeo speech," so as to let him know that I was not going to be a push over. John was very humble and friendly, it was immediately apparent to me that working with him was going to be fun and easy. After speaking on the phone a few times, curiosity finally got the better of me and I stopped by after work. John is a man's man who loves to talk about fishing and his kids, and we got along famously. He presented me with several options, and earned my trust by revealing several aspects of the deal that are normally kept from customers. It was an educational experience, even for someone like me whose bought several cars and has friends who have their dealers license. The car had some minor imperfections, but John made some calls and got me taken care of. As it turns out, this is not his first rodeo either and he is incredibly well connected, and apparently incredibly influential with his business contacts as he was able to get me some nice freebies and discounts. Having purchased 10 cars since moving to Austin, most of them at Austin Infiniti, I had a good basis for comparison for rating a car buying experience. John and Texas Auto Ranch are far and away the best I've ever encountered, and because of integrity, his personality, and his willingness to go above and beyond, he's earned a customer for life. Here are some pointers: 1. Call him first to find out if he has what you want, or visit his website. 2. He may be able to find what you want if he doesn't already have it. 3. Be nice and you'll be amazed at the level of service you receive. 4. Give John a shot at your financing even if you already have your own lined up. He could have saved me some money, as it turns out. 5. Compare his prices to anyone in town; you'll be amazed. 6. Tell him that you contacted him because of his YELP page, so he'll believe me when I tell him it will actually increase his sales.

The most pleasant car buying experience I have ever had! I usually hate buying cars because there…read moreis usually a lot of sitting and waiting for financing, negotiating, talking to this person and that person trying to sell you things you don't need... Thankfully I found John this time! I was looking for a newer model Infiniti G37 and found the perfect one on AutoTrader. The price was lower by a few thousand than any of the other similar listings and I was a little apprehensive about buying from a small dealer. I emailed an inquiry and John called me back right away. Within 45 minutes I was test-driving my perfect car! Later that day I decided that I wanted it but the only thing I was concerned about was the black interior and John offered to have the windows tinted...the deal was made! I went home filled out the credit app and was approved immediately. John said all I need to do is come in and sign. The next day John took it to the Infiniti dealer to get another key made and then to another place to get the windows tinted. I came in the day after that, signed the paperwork and was out the door in 15 minutes. No trying to upsell me, no BS to deal with. Just straight-forward honesty. So refreshing! If you are looking for a specific car and he doesn't have it, let him know what you want and he can find it for you. Save yourself a lot of time and contact John first! I know I will be calling him when my daughter turns 16 for her first car. I will not go anywhere else from now on!

I had an outstanding experience purchasing my new Toyota Grand Highlander from Toyota of Cedar…read morePark. From start to finish, the entire process was smooth, professional, and genuinely enjoyable. My sales advisor, Tyler Thornhill, and his associate, Kyle Chowdhury, went above and beyond to make sure everything came together. They were knowledgeable, helpful, responsive, and never made me feel pressured. They truly went the extra mile to make this a great car-buying experience. One detail that really stood out was that I happened to be at the dealership in a friend's car because my vehicle was in the shop (at a non-Toyota repair facility). After completing the purchase, Tyler and Kyle actually drove my new Grand Highlander to my home for me. That kind of personal service says a lot about the people they are. I also want to recognize the New Car Sales Director, Will Taylor, who helped move the purchase along smoothly and was an easy and pleasant person to work with throughout the process. I can highly recommend Toyota of Cedar Park, Tyler Thornhill, Kyle Chowdhury, and the entire team I worked with. They made what can sometimes be a stressful process into a truly great experience. I'm very happy with my new Grand Highlander and with the way I was treated throughout the purchase.

The best customer service I've ever received at a dealership service center. I went to the service…read moredepartment for routine maintenance and a problem with my fuel door. I purchased a small part for my fuel door on site. The service tech, Juan, repaired it himself. It was an easy fix and he wanted to save me money for the cost of labor. The parts shop was set up like a gift shop. I thought that was cute. There were many comfortable places to sit in the waiting area. There was a coffee shop and a children's play area for families. Overall, the customer service was phenomenal and I plan to return for future car maintenance.

Recently got rear-ended and took my Tahoe to get repaired and a great experience. They are open on…read moreSaturday, which was really helpful as I got rear-ended on Friday and had a work trip the following week. The receptionist was super friendly and helpful, I got a quick, reasonable quote and they got the work done on time and as promised. Highly recommend.

I'm extremely happy with my experience at Nas and I'm so glad that I came here to fix my car after…read moreI had my collision. They have some of the best people working there. Dasha, John, and Elvis was able to get my car into the shop and fixed it in a lot less time and money than I expected. The team was friendly, they were great at communicating to me throughout the entire process and the quality of work was great. With that being said, I highly recommend them and I would be back if I need anything done in the future.

I recently had the incredible opportunity to purchase a vehicle from Apple Lease Returns, and the…read moreexperience was nothing short of spectacular. From the moment I found the exact make and model I was dreaming of on their website, I knew I had to act fast. Calling them up, I was immediately greeted by Duane, whose friendliness and personable approach instantly put me at ease. This being my first time buying from a dealership, I had my reservations, but Duane made the entire process feel straightforward and honest. What heightened my sense of urgency was hearing through the grapevine that someone else was interested in the same vehicle but wasn't ready to make the purchase. Knowing this, I felt an immediate push to secure the vehicle that very day. This sense of competition added an extra layer of excitement and determination to my car buying journey. The excitement to see the car in person drove me to make a 40-minute trip north, and it was worth every second. Upon arrival, my decision was cemented - I had to have that car that day. What impressed me the most was the transparency with which Duane presented my financing options, a refreshing change from the usual sales tactics. During the inevitable wait for bank feedback, Janie's thoughtfulness in offering snacks and water was a small but significant gesture that made the experience more comfortable. Then, Juan took over to discuss the next steps, insurance, and warranty details with such clarity and openness, it reassured me I was making the right decision. Despite the dealership nearing closing time, and my needing to manage logistical hurdles to drop off my mom's car and return, Janie and Juan assured me they'd wait, no matter how long it took. This level of commitment and understanding from a dealership was unexpected and deeply appreciated. My mom, too, was delighted by the kindness and professionalism shown by Janie over the phone. Finalizing the paperwork was smooth, filled with friendly banter and laughter with Juan, marking a perfect end to the day. I can't express enough gratitude towards Apple Leasing for their genuine approach, making sure their customers are not only satisfied but also well-informed and comfortable throughout the entire process. Their willingness to go the extra mile, ensuring we didn't have to juggle multiple cars home, was the cherry on top of an already fantastic experience. This was by far the most comfortable and reassuring dealership experience I've ever had. It's why I've never made a purchase until now, as most dealerships in the past seemed shady. I highly recommend Apple Lease Returns to anyone looking for a seamless, honest car buying journey. I'm over the moon with my Q50 and only wish I could personally thank everyone at the dealership one more time for their incredible service and support.

Purchased a Ram Limited from Juan at Apple Lease Returns and I am very pleased with the experience…read more The price of the vehicle was very fair. They delivered the vehicle to me in the exact condition that they promised. This was a pleasant experience and I love my truck. Finance rates were also competitive.

I purchased a vehicle here in Feb of 2025 and here we are end of May and I still have not received…read moremy license plates. I would advise to avoid this place. Like other reviewers, I've called and continue to get a runaround response " oh we are going to ship it next week"... They did renew the paper plate though... I am now having to go through the DMV to have them do an investigation and to get my plates. They're going to expire again soon so I guess I'll see what happens. The location listed is not correct, They have moved to 15396 Ranch Rd 620 N, Austin, TX 78717 **update, I've finally received the plates. Took 4 months but I got them.

Hands down THE BEST place to buy a luxury, foreign or american made vehicle in all of central…read moreTexas!!! I have bought 6 vehicles from Ray over the past 10 years and each vehicle has been well worth the money spent!! My teenage children received their first vehicles from here and they drove their first vehicles until they could financially afford to buy for themselves. When it came time or they had the desire for something new or different they all go right back to Ray, the owner of Prestige aka American Auto. Ray has done us right everytime and every vehicle we have bought from Ray, after running the purchased vehicle hard for a couple of years, we sold for more than what we purchased it for from Ray!!!

Very disappointing experience. Before purchasing the car, I told salesperson it was shaking while…read morebreaking. He acknowledged the issue and said it was probably the rotors. I bought the car with that understanding. After the purchase I discovered a major safety issue: one of the seatbelts was completely missing. I brought the car back, and while they did install a seatbelt, they refused to fix breaking issue. They claimed the brakes were fine and blamed the shaking on a tire. Because this is a serious safety concern, I took the car in to an independent mechanic. I was told the issue was not the tires, the dealership had installed old, worn- out rotors. I am frustrated that safety issues were acknowledged before the sale but not properly repaired afterward. I strongly recommend getting an independent inspection before buying from this dealership!

Leased a fiat over the weekend Nathan provided the the best sales experience I've had in a while…read more He should be commended for his hardwork and dedication. This is the second car I've gotten from nyle maxwell the first being a 124 spider. I wouldn't be surprised if there's a third.

Bought a Tesla Model 3 2018 from them, shortly after a PCS error occurred restricting A/C charging…read more I contacted the service shop and they were able to help make amends to this issue, big thanks to Logan (Service Shop) and the owner for making this happen. Seamless experience from test-drive to purchase. No sneaky fees. Will buy again!

Let me start by putting my bias out front: I hate the dealership experience. I hate the upselling…read morewhen you get in front of the finance manager and the strategic//infuriating waiting they make you do when they have "ask their manager" anything. I hate this so much that I've bought my last two cars from Carvana simply because I wouldn't have to speak to anyone. I find the stereotypical car-buying experience (new and, especially, used) to be unnecessarily stressful and taxing. Today, this has changed. When I found a slightly better deal locally than I did on Carvana, I took the plunge. From the beginning, Angela was super helpful and responsive. She didn't insist on talking on the phone and was happy to text details, which is infinitely more manageable during the workweek. When it came time to make the trek to Austin e Autos, Angela let me know that she would be off that day and handed off the deal to Isaac. Isaac is the best. Isaac put us through the paces of letting us test drive, then talking numbers. At no point did the numbers they advertised ever change. I came in with pre-approval through USAA, and they did not push me toward in-house financing. This has never happened to me before. They usually push that really hard. Once the numbers were agreed upon, we were handed over to Stephanie for the paper signing. This was equally painless, and there was no push to buy extended warranties, wheel insurance, GAP, etc, etc, etc. The numbers we discussed with Isaac were the exact numbers we signed off on with Stephanie. Incredibly painless, transparent, and honest process. My wife loves her car, and I am very impressed by the buying experience. If you're in the market for a used EV, look here first. All the stars. Thank you, Isaac, Angela, and Stephanie!

I've been a customer of Greg Chapman Motors for two years now. I decided it was time to purchase…read moreanother vehicle and the process to do so was quick & painless! I even got a better interest rate than the last time, all things considered. Angel was my rep again and when I went to test drive the vehicle I was going to purchase, I asked him if I could take it to a mechanic to get it inspected. He didn't hesitate to approve this, which shows how ethical they are as a dealership! The day after the purchase, however, the check engine light came on. I took it to the repair shop first to get the code pulled and then called and talked to Steve at Greg Chapman. He told me to bring it in and they were able to fix the two issues that pulled up right away. Not only this, but they noticed the navigation system was wired in a way that would drain my battery, so they re-wired it to prevent that from happening again. All in all, I had a great experience with the first vehicle and I had a great experience with this one! I'm grateful for their in-house financing more than anything. Highly recommend.

I looked at a few other lots for a reliable used vehicle. It wasn't until I got to Greg Chapman's…read morethat I found just what I needed. I was greeted by Steve Albarado as I was viewing a nice-looking truck. He was very cordial and courteous. I test drove the truck, and then It was Steve's no pressure approach that sold me. Thank you, Steve, for fixing me up.

After experiencing a very unfortunate situation at another dealership the night before, I found the…read moresame make, model, and year at Kia North Austin. I spoke with Joi and explained everything we had experienced with the previous dealership. She listened, said she would speak with her GM, and not even 20 minutes later, she called me back and said they could make the deal! She asked when we could come in for a test drive, and we were there in less than an hour. My niece test drove the car and was absolutely thrilled with it. She signed the paperwork that evening, and we then waited for the credit union to do their part Saturday morning. By 2:00 p.m. Saturday, my niece was able to drive off the lot in her new car! I would personally like to thank Joi, Ben Klein (General Manager), Freddy, and Chris for their help, professionalism, and willingness to work with us. You took what had been a really bad experience and turned it into a great car-buying experience. As a first-time car purchaser, my niece was excited to get her new vehicle, and as her aunt, I truly appreciated everyone making the process as smooth and stress-free as possible. Thank you, Kia North Austin, for making a bad situation so much better -- and doing it so quickly! We truly appreciate you!

Mixed experience to the point that I'd avoid them. The sales side was genuinely good -- my…read moresalesperson was great, the process was straightforward, and I'm happy with the car. Where this fell apart was after the sale. It's been more than a week and I still haven't received my paperwork or receipt. I've followed up almost daily by voicemail to the finance department, by email to the person who handled my financing, and through my salesperson. Finance has not responded once. Given that a car purchase involves handing over your personal and financial information, going a week with no documentation and no reply is concerning to say the least.

I hate going to big franchise dealerships so I decided to look for an independent dealer and found…read morethis place. They have some great cars, I ended up buying a rly clean 2014 Ford F150 in mint condition and I'm so happy! I will definitely be sending people their way!

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