Medical bills kill us, but CPI is the only provider who makes sure we get the best price, every…read moretime. For starters, our insurance doesn't cover imaging, so the provider doesn't have to bill us at the insurance rate, they can bill at the much higher Full Rate. And labs like LabCorp and Clinical Pathology Labs do indeed bill at the Full Rate, which is sometimes 6x higher than the insurance rate. But CPI lets us pay at the insurance rate, which saves us a ton. Further, sometimes self-pay is cheaper than going through insurance, so CPI always checks both prices and then bills us at whatever option is cheaper. We have dozens of providers and *nobody* else does this. Finally, Paige remembers us and always asks about the kids (she remembers details about them). We don't experience that anywhere else, either.

I went to Central Park Imaging at 900 W 38th St #100, Austin, TX 78705 on 3/17/2026 for an MRI…read moreprocedure. The tech was Gary House. I was not in pain when I went in, but Mr. House elicited so much unexpected pain that I screamed suddenly in response. He did not react to my pain at all, but instead, continued to give test instructions. Mr. House was in a hurry. When the test was completed, he wanted me off the table as quickly as possible and told me to sit in another chair to put on my shoes. The MRI room is not adjacent to the bathroom, so patients have to walk through the halls in hospital attire in front of other patients before getting dressed. I was in pain for days after, and had to return to my doctor. I reported my experience to my doctor and to the manager of Central Park Imaging. On the facility's Website the profile for Gary House states: "He loves working in healthcare and helping people find out why they hurt." In my case, I was not treated respectfully, and Gary House put me in extreme physical and emotional pain. I have never received mistreatment at other imaging facilities.

I can't express my gratitude enough for Joann, she helped me so much.I highly recommend this place…read morethey are very caring and professional.Joann you are my angel that I needed that day so thank you Do not go here

I was referred to this facility by my physician for an MRI on my foot. When I called to schedule…read morethe appointment, I was informed that their facility was out of network, but I wouldn't be charged anything. The facility would cover any costs incurred that my insurance didn't cover because they're new and building their business. Sounds easy for me, so I agreed to move forward with the appointment. When I arrived, I was asked to fill out lots of paperwork, all of which was normal- except the last three pages which were legal documents stating that I was responsible for anything my insurance didn't cover. The third document stated that if I was in need of financial assistant and had either a high deductible plan or was paying cash that they would offer some sort of payment for me. Well, that isn't the type of insurance I have, so I asked the administrator present for further detail. I let her know that I was uncomfortable signing the documents because I had been told that all of my expenses were covered verbally over the phone (she was actually the one that told me this) yet these documents stated otherwise. I let her know I'd be happy to sign these documents if she could provide me written documentation of what we discussed on the phone. She replied that she couldn't. I asked if she could email me a statement. Again, she said she couldn't. I replied that I didn't feel comfortable signing these documents without something in writing to protect my interest. I asked if I could take the documents home to look them over with my husband (my foot is broken, I would really like this MRI so I can get the correct treatment even if I'm feeling like this is getting weird) and she ripped them out of my hands and said that she would be shredding them. I'm sorry- how sketchy is that? I promptly left and called my doctor to let them know not to refer to the facility any more. I typically don't read these type of documents at a doctors office, yet thank goodness I did! If they're in network, great! If not, watch out.

Chandler worked with us about my procedure in a courteous, well communicated manner. The…read moreinstructions, the process were explained in detail, taking time to ask if we had questions or concerns. Her calm, professional demeanor is something I see less of in the medical profession these days, it was certainly well appreciated by myself and my wife. The staff demonstrated their desire to assist in any way. One of the staff was in the waiting room patiently working with an elderly person to make sure she understood what was going on and how it would proceed. The facility is well staffed with a professional attitude not seen in many medical facilities these days. We were not numbers, we were clients, patients there to be treated and were respected as such.

I am beyond pissed, I've been waiting 3 weeks to get a CT scan done and my appointment which is…read moretomorrow has to be rescheduled due to my insurance pending authorization. I called my insurance, they say, yes that's correct, your referral was submitted today. They need 2-3 weeks for approval, I've been waiting more than 3 weeks! I don't get a "sorry" from ARA, no, what I get after mentioning my concern with the pain I'm going through, "you can keep your appointment, sign a waiver that you'll self pay then fight it out with your insurance company" Now that's great customer service! I can't even blame them for incompetence because on the same call I was told, "it was your doctor's fault for filing it under the wrong patient." Unbelievable.

An Exceptional Surgical Experience from Start to Finish…read more From the moment we arrived at UT Health Austin Ambulatory Surgery Center, it was clear that this facility operates at a level above the rest. Every aspect of our experience reflected a deep commitment to patient care, efficiency, and comfort -- and I wouldn't hesitate to recommend it to anyone facing an outpatient procedure. Check-In Made Easy What so often feels like a stressful, paperwork-heavy ordeal was handled here with remarkable smoothness. The check-in process was streamlined and well-organized, with staff who clearly knew how to move things along without making patients feel rushed. Wait times were minimal, communication was clear, and we always knew exactly what to expect next. It set a reassuring tone for everything that followed. Staff That Truly Cares The team here is nothing short of outstanding. Every nurse, anesthesiologist, and support staff member we encountered struck the perfect balance between clinical competence and genuine human warmth. They took the time to answer every question thoroughly, explain each step of the process, and check in emotionally -- not just medically. In moments that can feel vulnerable and frightening, their calm confidence and compassion made an enormous difference. Cutting-Edge Technology It's evident that UT Health Austin invests seriously in staying at the forefront of modern medicine. The facility is equipped with the latest surgical and monitoring technology, which is not only reassuring from a safety standpoint but speaks to the center's dedication to delivering the best possible outcomes. Knowing that your care team has access to top-tier tools adds a meaningful layer of confidence on what can otherwise be an anxious day. A Waiting Room Worth Mentioning Surgery is hard on the people sitting in the waiting room, too -- and UT Health Austin clearly understands that. The family and friends waiting area is thoughtfully designed with comfortable seating, a peaceful atmosphere, and a layout that feels more like a quiet lounge than a sterile hospital annex. The staff kept family members informed and updated throughout, which went a long way in easing the anxiety of waiting for news. If you're looking for an ambulatory surgery center that combines professionalism, heart, and modern medicine in one place, UT Health Austin delivers on every front. We felt cared for, informed, and safe -- and that's everything you could ask for.​​​​​​​​​​​​​​​​

After seeing my primary care physician (I'm gatekeeping), a musculoskeletal surgeon alongside his…read morechiropractic staff and practitioners, the phlebotomist thrice, and the imaging staff, I can say that I am beyond satisfied with UT Health. I am, in fact, switching all of my specialists over to this campus as the communication is stellar between doctors and everyone I've seen has incredible bedside manner. The staff is generally good (it seems like this place is a wonderful start for many as I've seen a lot of rotation and/or turnover) and navigating scheduling and other difficult parts is super simple here. Only gripe: the dang parking garage (NO PARKING VALIDATION)

I just spent 5 intense days in this wonderful facility for removal of a massive gallbladder. It was…read morequite an ordeal and I'm not gonna pretend I remember every moment perfectly because I was being given IV pain medication. First of all... Donna, my ER nurse was amazing. She is so easy to talk to, personable, knowledgeable... and she can sure hit a vein! They once called her up to my hospital room to insert a new IV and I was thrilled to see her again! I've had previous experience with Donna and she's always wonderful. I had two doctors. My surgeon, Dr. Alex Santos, is amazing doctor! Performed a very difficult removal of a gallbladder the size of a baseball. Very attentive. The on-site doctor, Dr. Laney, is probably one of the most caring doctors I have ever encountered in a hospital. He was always nearby. Great bedside manner. You can tell this man truly loves helping people. My nurses were like superheroes. They did everything they could to make sure I was as comfortable as possible during a time when I was experiencing the worst pain of my life. I can't say enough. James handled my first (and most intense) night like a champion. He even had me doing breathing exercises with him. He was born to do what he does. I can't thank him enough! The other nurses were all wonderful with the exception of one! The last nurse I had, Dan, was the polar opposite of every other nurse. Dan was beyond rude. I fell that he chose the wrong profession. He did and said so many ugly things, I don't even have the energy to type it all! But he shouldn't be a nurse. I wouldn't even want that man making me a latte. For now I will assume Dan is gone, or he was having the worst day of his life, because so many other ppl here need 5 stars. But he would get 1. The woman who made my meals was also darling! She found out I was vegan and after a day... she had done her research and added things to the menu special just for me! Just above and beyond! But of all the staff, the one who holds my heart is the Tec, Curtis! Curtis was there for me through it all. He was kind, compassionate, witty, caring, and he was ahead of everything that was happening. Always making sure I had what I needed and was doing what I needed to do. He even helped me walk the halls during recovery. I will miss him dearly and hope I can somehow thank him for being there with me through something so difficult. Thank you Curtis! You're my MVP. And thank you to the entire staff (not Dan) for everything you did for me! I will only use this hospital from here on.

100 stars if I could Truly the best medical care I've ever…read morereceived! I came here based on reviews because when you're in pain you want to be nurtured & treated well. Their staff was exceptional & went beyond that. Oddly enough for a hospital it felt homey & comforting, but truly it was the staff. Fastest attention for a kidney infection on level 10 pain, shaking in my boots. I frequent emergency rooms like it's an air bnb bc of my kidneys so I KNOW quality care vs lack there of. Was there for literally two hours & you'd think I left with a kidney transplant bc of how well I felt. Maybe it was the drugs maybe it was maybelline. Not my typical Sunday brunch recommendation, but if you want the best of the best, Westlake is the place to be! Thank yall ‍

Preferred Imaging came highly recommended from my doctor. The technician whom administered my MRI…read morewas extremely kind. I will be returning to PI in Round Rock for my post-op MRI.

DO NOT RECOMMEND! Came to this location for MRI (3 body…read moreparts) i was in there for 2HOURS! Just for them to come tell me i have to come back another day for another part, because " my time ran out"! As if it was my fault they were training a new employee! Out of everyone they know how uncomfortable an MRI machine is. Today, i came back to my appointment, and in fairness i was 11 min late. They didn't allow me in because my time slot was only booked for 30 min... Acted like nothing they can do, as if they are not wasting my morning because this should've been done in one session! WILL NOT BE COMING BACK TO THIS UNPROFESSIONAL FACILITY!

I have been going to their 51st location for years but had to schedule something on short notice…read more Dr. Bhatt was the first available doctor who could see me and the staff was quite aware of this and thanked me for driving out. Very professional and friendly front desk folks and nurses! While my time with Dr. Bhatt was quick - and she was very professional and gave me good advice. I appreciate the quick service. The only downside was a long wait, but I did come early in the hopes of an earlier slot (at their request). However, the offices are comfortable and the staff very accommodating. Would wait again. :) I highly recommend any of their locations and all of their doctors.

Repeatedly asked me to show up 30 minutes early to fill out some paperwork only to make me wait in…read morethe waiting room for over an hour to see the provider. Feels like the place is more focused on the transaction than it is our health.

I love the team at this doctors office! All of the staff, nurses, and doctors that I have…read moreinteracted with have been so friendly and helpful. The waiting area is large and open with plenty of seating. Lots of magazines to keep you entertained for what has always been a very short weight in my experience. If you're looking for a dermatologist, I highly recommend this practice!

Rachel Miller always gives me excellent customer service…read more She really cares about her patients and makes me feel as ease all the time.