Great service in replacing my two hot water heaters. Fast, dependable, great quality job on removal…read moreand installation!

Got a flat quote of 1600 without any detail as to diagnosis, part charge, vs labor. Said it was…read morepolicy... after spending 2 hours on the phone with tech support Sounds like this technician was inexperienced or unlicensed or both... another vendor came to the same conclusion in less than 30 minutes on a prior day Not of fan of vagueness and lack of transparency in any situation... red flags in all situations.... but it did make it an easy pass... RESPONSE to response from Chad: The technician thst stated it was the blower was out the PRIOR week BEFORE Andersen.

I had a window well backing up. It was a pretty easy fix he told me to try before he came out. It…read moreseems to have worked. That's great service!!

I've used this company several times over the years, and they've always been fantastic to work…read morewith. They're quick to respond, efficient, and always professional. I called them this morning around 7 AM, and by 10 AM they already had my hot water heater replaced and the sewer line cleared. You really can't beat that kind of service. What makes it even better is that they're a veteran-owned local business. As a veteran myself, I truly value supporting companies that share those same values of integrity, reliability, and commitment. They've earned my trust time and time again. I highly recommend them.

Way too expensive. Quoted fees higher than our local fees actually are. And not local to the…read moreRockford area.

Great company for backflow testing, quick response and very professional. They took care of…read moreeverything with the city for my Chicago testing.

Needed to find a new Backflow inspection company for our home - as our previous vendor chose to…read moreshoot up prices beyond our budget. I was very pleased to have discovered Chicago Backflow. People I dealt with like Nick, Tiffany, Jessica - and our technician Alan are all superb. I get the sense this company must be managed very well, because everyone has a very nice attitude and exudes warmth. Alan showed up right on time at 7am (even with snow falling) and was efficient and had a very kind demeanor. Price was appropriate. I'll look forward to working with Chicago Backflow again on my annual inspection next year. Thanks again, Mark S.

Chicago backflow is the absolute best company out there. I cannot thank you enough for your help…read more When we purchased our home I had never had a backflow before and after inspection I experienced some issues. Chicago Backflow went truly above and beyond to help me! I don't think I ever had a company treat me so well in the service industry like this! Easy testing, amazing customer service and even the repair staff is so nice!

Don is great to work with and has officially become my go-to for all things plumbing. He replaced…read moremy sump pump system with a battery backup, and I couldn't be happier with the results. He is highly responsive, provides fair pricing, and takes a thoughtful approach to his work. I especially appreciated that he suggested a consultation as the first step in the process before providing an estimate. Other plumbers I talked to just sent over generic quotes without much effort.

Excellent plumbing company, service the way it used to be. They have replaced our sump pumps,…read moreincluding resealing the pit from a previous radon remediation. They replaced our water heater, as well as a small job. Showed up on time, they put down drop cloths to not make a mess, and very reasonable prices. He knows his business, the bill was exactly what he said it would be.

As a fellow small business owner, I feel obligated to warn others about our experience with this…read moreHVAC/R contractor. Over more than a decade of managing vendors, this has been hands down the most disappointing and unreliable company we've dealt with. We initially entrusted them with all our heating, cooling, and refrigeration needs. Unfortunately, what followed was poor communication, subpar service, and a complete lack of accountability. When issues came up--which happened frequently--they were more interested in deflecting blame than fixing the problems. Over a year, they raised our service rates by 25% without any notice or explanation, and when I reached out to ask about it, they never responded. I also requested several quotes that were never provided. As a busy business owner, I shouldn't have to chase down contractors just to give them our business. Even worse, they billed us for services that were clearly not performed. I verified this myself--twice--and one time had to bring in a third-party HVAC tech to confirm (with photo evidence) that a rooftop unit hadn't been serviced as claimed. Despite being presented with clear proof, they refused to acknowledge or resolve the issue. After nearly two months of delays and rescheduling for a correction that never happened, we finally hired another company to finish the job. Their refrigeration work was even more troubling. They miscalculated and mis-sized a walk-in freezer, resulting in a system we had to completely replace. They relied on bad measurements and passed critical sizing calculations to a supplier instead of doing it themselves. Even when I showed them accurate specs from the equipment manufacturer, they pushed back with excuses instead of taking responsibility. To make matters worse, they submitted a bid to replace our walk-in cooler and freezer with dimensions that were entirely off. Had we accepted the quote, the units would've physically not fit the space--basic measurement errors that would have led to a major installation failure. The most aggravating part of all this has been their tone: dismissive, defensive, and utterly lacking in professionalism. If you're considering this company, I urge you to think twice. When things go wrong--and they very well might--you'll be on your own. You deserve a vendor who respects your time, your business, and takes pride in getting it right.

If you want people who will show up at the wrong time. Then they come and fraudulently charge for 2…read morehours of work AND APPRENTICE FEE FOR NOT FINDING A LEAK THESE ARE YOUR GUYS!!! 550.00 FOR NOT finding leak. Look elsewhere

Orian fixed our bathroom sink for just $60 when another company just said to replace it for $700…read more Will definitely be calling again!

Vett the vendor. This person "Orian" is questionable…read more The assessment and estimate was not provided in a written format as requested earlier that Sunday morning when he (now the name is Tanyaluck?) Interrupted me at brunch with a phone call ... where I stated that I was not able to have a conversation and the forward me a written document on the diagnosed issue and a general proposal and estimate. Later in the day i followed up to see where we were at .. and instead of answering along the lines of .. I can get it to you on Monday or so ... he/she text pivots and blurts 500K ... out of context... and its seems to be nonsensical offer on the property to be serviced... that is listed for sale at 930K. Mentally questionable and appears to not understand real estate or reality. Does not indicate lucidity or credibility. Value is not likely and moreover does not seem to be accredited or bonded. Beware

Jason was really responsive, straightforward and professional when communicating about our project…read more Pricing is fair.

After calling a couple of plumbers with no luck, I called Southland. Jason was straightforward…read moreabout scheduling and timing, and also kept me updated on ETA. He was extremely knowledgeable and professional. Will absolutely use Southland again.

Came out right away on a Saturday afternoon to fix a clogged floor drain…read more Jay did a good job and made a thorough repair, including cleaning up and giving advice on how to prevent a recurrence. Respectful of our property and cleaned up quite well. Would not hesitate to hire again.

If you need backflow testing done, Brad is your guy. He was punctual, answered all my questions,…read moreand just pleasant and professional. I feel good about calling Brad for other plumbing needs.

Super responsive, great work, and reasonably priced. Took a look at my sump pump drain and…read moreinstalled a backup. Will definitely hire Bates again for any plumbing issues.

Asked them to install a backup sump pump + battery and couldnt be happier. Agreed on a price and…read morewhen they got here they went straight to work no bullsh*t. Finished the job in less than an hour with a clean install. Everything was quick and easy. Would hire again