Exceptional same day a/c service. Responsive, highly courteous, professional and great value…read more Explained each issue and cost before proceeding. Explained final bill line by line. Highly recommended.

We have been associated with this company for 17 years. Each time the work was completed…read moreefficiently and priced better than any competitors - and yes, we checked. We feel we can depend upon this company.

Really shady scam operating out of Aurora, IL area. Called them asking them to send a tech for…read morefurnace tuneup and who is qualified to install a T10+ thermostat kit to furnace, AC, and humidifier. It wasn't that I couldn't handle it myself, but rather to have Honeywell warranty the unit, a certified tech must install it. Well, the tech they sent, Brandon, not only wasn't qualified to install the kit, but also had no knowledge of this kit at all. But after looking at the box, said it would cost about $20-$30 to install on top of the $149 furnace tuneup. I agreed saying I can afford the $200 total. Since I had another contractor working on our 2nd floor, I let Brandon work in the basement on the HVAC equipment. When I came back down to the first floor a couple hours later, I saw the Buchner truck outside still. When I went to the basement, I found Brandon sitting on the floor reading the manual. Mind you, he never said he was charging more than the $200 I approved. He had apparently been unable to get the humidifier to power on. It seems he had decided to change the humidifier to being powered by the furnace, which is not compliant with Honeywell authorized procedure for that unit. When he had Honeywell support on speakerphone, the specifically told him he couldn't power it from furnace, and to reconnect it to the transformer it was originally on. After ending the call, he still didn't tell me he was charging me more than $200, so I went back up to the contractor two floors up. Finally, four hours later, I had to go to work. At five hours, he hands my wife an invoice for $900 for the work. But that's not all, he also tells us the humidifier board is dead, even though it had been running with no issue prior to Brandon arriving. Of course I refuse to pay the $900 invoice and call Buchner. When they have the Service Manager call me, he tells me that Brandon never said it was $20-$30 to install the kit and that Brandon is competent and wouldn't damage the humidifier from working on it. The manager finally agreed to send his other tech, Tony, to diagnose the equipment, no charge only after I inquired. Tony comes out later in the week with my wife home. He determines that "Brandon did not land one of the humidifier wires correctly and that the equipment is now online. But during conversation with my wife calls her a liar when she says that Brandon never said he was charging us beyond the $200 we agreed to until he handed her the $900 invoice. About a week later, I get an updated invoice from Buchner in the mail for $181, which I called them to pay immediately. I figured they must have agreed that Brandon had made one or more mistakes, and was doing the right thing. Oh was I wrong! A couple weeks later, I'm trying to clean up the loose humidistat wires that are supposedly not connected anymore because it is now wirelessly digital instead of wired analog. WRONG! As soon as two wires touched, I see an electrical arc, and my new thermostat goes dark. I immediately call Buchner, but the answering service says there is a note in their system to not service our address. She tells me to call Monday, which I do. The primary secretary tells me they "discounted" the work they did and there was a note to no longer service our address and I would have to speak to the Service Manager, which I agreed to do. Well, several days, and no call from them to my phone and no call to wife's phone. So I contact my contractor who is a licensed electrician and plumber, and also fixed a few pre-existing electrical issues in the house already. With his guidance, we identified the problem to be a blown fuse on the furnace board. So to recap: Poor customer service Unqualified HVAC Technician Attempt to commit fraud (charging customer while they teach themselves how to do their job) Attempt to charge nearly 5x the amount they were initially approved for without renewed consent Dishonest techs and Service Manager

Our condo association has a contract with them to maintain our HVAC system. System is not…read moreworking/not efficien. Was told that it could take 10 TO 12 WEEKS TO REPAIR???? That is completely unacceptable!!! I'm sure if we were paying them out of our own pocket, they would have been here today to fix the A/C!

great service - clean and professional !…read more they came on time and were quick to replace the water heater!

Tyler and Ron were very knowledgeable and friendly when here installing a new toilet. They were…read moresuper helpful in answering my questions and was a great experience. I highly recommend them both. Rhonda K.

Knowledgeable and prompt in taking care of ordering part and returning to complete the repair …read more Manny from Nortek replaced a motor inside my furnace and he explained everything and made sure I was completely satisfied with his service. Good Job Manny. I'll certainly recommend them for any furnace work. Home owner.

This is the best crew of HVAC workers I've had the pleasure of dealing with. Justin answered my…read morecall and answered all 5,000 of my questions extremely professionally and assisted me in the help I needed

I have nothing but the best things to say about The level of service I receive from Best Comfort…read more They did furnace work at my house a few years back and when my parents moved into the neighborhood we needed the furnace checked at their new house. After doing my research and calling 3 different companies for quotes, we decided to hire Best Comfort again. The top factor being professionalism and eagerness to do the work that required much effort. One company looked at the problem and honestly said, sorry we don't have the manpower or time to do the work and they still charged me $85 to just come to the house. Best comfort does not shy away from the level of work required. Just today, we had a silly question to ask about the furnace they installed. Without hesitation the owner immediately come out to explain what was going on and ease our concerns. This is the level of service that is provided by everyone we have met from Best Comfort. Thank you Best Comfort!!!

Trey stood up my tenant on two different occasions after telling her he'd come to fix her furnace…read more Also the issue he said it was wasn't the issue at all, but he didn't take the time to properly diagnosis it in the first place. He's not reliable I'd look elsewhere.

A huge thanks to Joe Cassaro and his team!…read more After a major plumbing flood in my home, I enlisted the help of Leslie to determine the cause. The response was incredibly quick, and the issue was diagnosed right away. I was then introduced to Joe, the Plumbing and Sewer Manager, who walked me through the entire project step by step, including the financing options. He was patient, understanding, and recognized that time was critical since I had to shut off my water and find temporary housing. The entire project went even better than promised. The crew on site was professional, courteous, and extremely helpful throughout the process. I also felt the pricing was fair, especially considering the size and scope of the project. I've already recommended Leslie to several neighbors and family members for their future plumbing needs, and I've also told them about the membership program for annual services. I highly recommend this team to anyone looking for honest, professional, and reliable plumbing service!

I had my HVAC system looked at yesterday. The technician, Mac was really great at showing me…read moreeverything going on with my system. He showed me exactly what my readings were using diagnostic tools. I would recommend them if you want an opinion on your systems health and function!

AC went out. They answered and came out right away, and here's the amazing part- they showed me…read moreeverything that was going on, and worked to get things running again for the minimum cost. David was super professional and helpful, answering questions when I called back later. Others have tried to immediately tell me I needed to replace the whole system for what turned out to be minor repairs. David fully explained all the options and let me make an informed decision. Yorkville H&AC has a customer for life here.

Good company, I had my furnace installed within 24 hours. I was happy with their professionalismread more

Great service and consistent quality. We used them for servicing our 20 yr old furnace/AC and…read morerecently upgraded to new, modern efficient units.

Always on time; fair pricing, friendly and excellent service. Tech Hugo did a great job cleaning…read moreand adjusting my system.