Absolutely Horriable service...never informed us they don't work on YORK air conditioners....2 men 185.00 here for less 15 minutes did absolutely NOTHING .try to stay local have lived in town for over 60 years ...do your homework the are not the people for you ! read more

I hired them to correct the wiring issue after installing new zone values. It was a simple job and the boiler worked perfectly for last season. All they were supposed to do was, just do it exactly as how the other boiler was set up. They took 5 visits to fix the simple wiring and slapped me with a $2,550 bill. First visit: 2 guys came and removed old wiring and installed new wiring. Obviously, they have no idea what to do. Complained about boiler transformer, thermostats, and new zone values and gave up and left. Second visit: They sent a different guy adjusted some wiring and left. Guess what, that only worked for one zone and others have no heat. Third visit: Came again and complained about thermostats installed by first visit guys and replaced them and left. No heat again in other apartments Forth visit: Same story....no heat Fifth visit: This time I was frustrated and told them explicitly, that your wiring was wrong and just followed how exactly was done in another boiler. Finally followed my directions and corrected the wiring. They were supposed to do it on day one in less than an hour. Basically, they had no clue how to fix it and still took the job. I have been telling from day one, that you guys are doing the wiring wrong. They completely ignored me and made 5 visits to fix a simple wiring. This boiler serves heat for 5 apartments. It means 25 calls to my tenants to test the heating. Boilers are pretty simple technology and they work flawlessly. Just to slap me with the bill, they changed unnecessarily so many things for the perfectly working boiler. I strongly suggest staying away from this company if you would like to protect your money and equipment. I regret hiring them based on Goolge's reviews. Hope this saves money and time for someone. read more

Just recently had our furnace checked for the winter on 11/8/22. Our tech guy(Mike) was awesome. He took the time out to explain in detail what was the issue with the hot water tank, which was minor. And the cost if we wanted to repaired it. Since it was minor, we took his recommendation to wait to do the repair. It was replace on 1/4/21 by Amazing and wkg. fine. As for our furnace Mike did the complete check and cleaning, while replacing all the filters that needed to be changed. After he was done, again Mike took the time to explain about the furnace since it is 14yrs. old. All of this within the approx. hour that he was here. We can not express the amount of gratitude we have for this tech in doing his job so well. Thanks you so much. read more

Mike checked our furnace today and did a professional, quality job. He adjusted our new furnace that was only heating to 60% capacity. He also checked the water heater. Our dog Hazel was at ease with Mike's visit. 12-27-23, invoice 37501C. read more

Installed an inadequate/defective furnace in my home. Doug (owner) is rude, uncaring and unprofessional. office assistant Lynn lied about rebate then tried to say it was given to me as an instant rebate to be applied towards a humidifier that I purchased from them? refuses to replace unit. when it's negative temperature outside. The furnace won't heat past 60 degrees. I was told by their service man Mike. Because it's a heat efficiency furnace? I can turn up the thermostat as high as I would like and it won't go past 60 degrees. I will continue to report this company and demand a replacement of the unit. Their also stealing customers rebates through a bait and switch. They work with Liheap/Community contacts to install furnaces under their program. They treat Liheap customers like trash because they feel they're not paying for the furnace. I wouldn't recommend this company to anyone. They should be put out of business for unfair and unlawful business practices. read more

OUTSTANDING experience with everyone at Amazing. I wanted a gas heater installed in our garage as a surprise for my husband's birthday. He was out of town so it was a super tight window to make it happen. I called and they were here within hours to figure out a plan. They were extra helpful in deciding where to vent the heater to make sure it wasn't too obvious/obnoxious on the outside of the house. I received an estimate within hours and they were back installing the next day. I'm sure it doesn't always work out like that with the timing but I was super grateful to get it done so quickly and easily. Every single person was friendly, responsive and knowledgable. And my husband LOVES his warm garage! Highly recommended. read more

I want to thank the folks at Amazing for their quick and professional service. Another company called J&R Herra, said our boiler could not be serviced and we needed a new one. They gave an estimate of $10,000. Amazing came and said it just needed a cleaning. Two hours later our boiler was up and running. You can't find honesty like that anywhere else. Beware of the complete failure scam that other heating people like Herra, try to perpetuate. read more

A name which truly reflects their customer service! We have been a customer of Amazing Inc. for over 10 years. We've had annual maintenance performed on heating, cooling and central humidifier systems. Technicians are always on time and pricing is very competitive. read more

Amazing Air - Website info - Heating & Air Conditioning/HVAC Near Me - North Aurora, Illinois

"Amazing" is right! Doug and Mike saved the day (and my dog's life!) Several weeks ago, I had a different well-known Aurora company come out to service my furnace. Mysteriously, after they left, my air conditioner no longer worked. I had them back out to give me a quote and it was going to cost me around $4,500 to get a new unit. I was told that there was no way my old unit could be repaired. I called Amazing Air in North Aurora. Doug came out to give me a quote on a new air conditioner, but *first* he decided to see if I really *needed* a new one. He had Mike repair my current air conditioner, and saved me $4,063! This company has been in business since 1979, and I can see why. They are professional, and above all, honest. I look forward to having them install my new furnace this fall. read more

It is difficult to find a company you can trust and get good service from. It is a leap of faith. We took that leap a few years back with Amazing Air and am SSSSSSSSOOOOO GLAD we did. From the office helpful, friendly voice to scheduling and service we are pleased. On time service with a full explanation of what they will do, any findings/issues. Patient in answering your questions. Have been very pleased with Amazing Air. Seeking a professional, trustworthy HVAC provider? If so, do not hesitate to take the leap like we did and go with Amazing Air read more

My water heater needed repair or replacement and I called Amazing Air for help. Charley got to me quickly and assessed the situation. Mike and Doug quickly followed to remove and replace my old water heater and they finished the job quickly and at a reasonable price. They also gave me some good advice on maintaining the water heater, given that my water is very hard, and on how to check to make sure that my water softener was working properly. I really appreciated both their quick and effective response and the advice they gave me. read more

Charged me $600 for :10 to install a $30 capacitor. [that I diagnosed myself on the internet before they arrived] Trusted them because they were associated with WBIG. Never again. read more

When my basement dehumidifier quit i found this company on the Aprilaire web site.mi called them and was assured they could fix it. The tech they sent out had never seen or heard of this model. He did some perfunctory tests, wasn't able to diagnose the problem, didn't bother to look at the manual or call their tech support. They charged me $100 for doing nothing. Avoid this company! read more

Disappointed yet again. I can't explain why I continue to use this company. Maybe it is a psychological flaw.

They must be doing something right to stay in business this long. On time, trusting, give options, family owned, did not cut any corners. Strongly recommend. Thank you Amazing. I have three houses and they service them all. read more

Have used them a couple times. They are quick to respond, their techs are professional, and the customer service is good (Lynne).

The team at Amazing Air is fantastic! Based on a previous review, I took a leap of faith and requested service from them. The entire experience was expedient, professional, and satisfying. Doug and his team relocated a furnace with skill & efficiency. The price was fair and the workmanship was outstanding. They cleaned up after they were done and made recommendations for reducing the costs. I couldn't be happier and have already called them for another job. It's wonderful to find someone you trust! read more

I would never use this place again. They took advantage of my 73 year old mother-in-law. Our air went out and she was kind enough to be here for the tech to come. We needed a capacitor replaced that is between $25 and $50. Tech was here for less than 50 minutes. He charged her over $400 for the part and labor and then $100 for the dispatch call. When we contacted owner to have him review the bill he just stated that he has union workers and that the only thing he could do was refund the $100 dispatch fee. Never again!!!! read more

As long as Amazing Air is in business, they have me as a customer for life. Charlie just cleaned my central air unit, and was such a pleasure! Everyone in this company is so nice, and they do an outstanding job. It's that time of year, folks, and you know you need to maintain you a/c. Call this company, you won't be sorry! read more

Amazing is, well....AMAZING! We had an issue with our air conditioning unit on Father's Day, and upon making the phone call to Amazing, we were up and running with cool air within a few hours. The technician returned our call within a half hour of our original call, and he discussed troubleshooting options and offered suggestions for possible repairs necessary. We opted to have him come out that day, and he detected the issue and literally had us up and running within 10 minutes! The team at Amazing is honest, knowledgable, prompt, courteous and I would highly recommend them to anybody who is in need of heating/cooling expertise! Thank you, Amazing Air! read more

Too bad zero stars is not an option. On May 8th I had Amazing Air come out to perform a clean and tune up. I paid Amazing Air $134.00 and was told that every thing was checked and working fine. On May 27th my air conditioning went dead. I had Amazing Air come out to identify the problem. The service tech came out, reviewed the A/C unit and came back to me and said I owed him $397.00 to replace a capacitor. He never got my approval to perform the work. FYI...I was told that this was not a holiday rate. The holiday rate would have been $475.00. Had the tech came to me for permission to go ahead and change it out for $397.00, I would have refused the work and looked for a cheaper rate. FYI...I could purchase the 'exact' same capacitor from a parts house for $61.95. I called Amazing Air today to discuss the situation and was so badly treated, I simply had to enter this review. The conversation, started our politely, with the person who answered the phone. During our discussion, I was transferred, with warning to a manager. Herein lies the problem. When I tried to explain that I was concerned that the tech did not handle to service call properly and I would have looked elsewhere for a lower price, he kept interrupting me. HE WOULD ALLOW ME TO SPEAK!!! I could not interrupt him!!! The mostly one way conversation got a bit heated. He told, several times, that he was in business for 34 years and Amazing Air is committed to customer service. Check out some of the other reviews. He basically told me that I have two options. #1..pay the bill, or #2.. He would have someone come out and reinstall a 'broken' capacitor for the visit fee of $199.00 and I can go elsewhere to have a new capacitor installed. The manger was unreasonable and had zero interest in hearing what I had to say. The worst customer service I have experienced in a long time...not to mention the lack of social skills on the managers part. read more

The tech who came out to my house to inspect my furnace and air conditioner was extremely helpful and professional. We will be using them again in the future. read more

I took the day off work to have my furnace cleaned and checked. When I made the appointment I requested that a specific technician not provide the service based on our past experience with him. The scheduler was great and said she would send a technician whom I've worked with before who is knowledgeable and efficient and was scheduled in my area. So who showed up today...the technician I requested not provide the service. I asked him to wait in his truck so I could call the scheduler. She apologized and said the schedule had been changed by the owner and the requested technician was sent to another home to repair a furnace (I have no doubt they couldn't send the technician who showed up at my house due to his skill level). I was not happy that I was not told about the change and I took the day off work for the service. I moved another appointment on Wednesday to reschedule the original technician. I told the scheduler I'd be happy to talk to the owner about my past experience resulting in my request but she assured me that wouldn't be necessary. An hour later I received a call from another associate and she told me the owner cancelled my Wednesday appointment because I "wasn't a good fit" for their company. I was shocked! I asked if the owner was available so I could speak with him and she said yes and then she got back on the phone and said he was busy. I'm certain he wasn't busy providing customer service or interviewing knowledgable technicians. He couldn't be bothered and had his employees do his dirty work. The associate told me to contact the Radio Shopping Show where I purchased the furnace clean & check certificate to get a refund. I told the associate I had referred 3 other families to their company and 2 had issues with the same technician. As a business owner I thought he would be interested in the feedback since these issues are affecting his reputation as customers are discussing their experiences. A previous technician, Joel, used to service our area, and he was great, but he had the good sense to quit this company. After today, I'm not surprised. After reading another one star review I feel it's interesting that I was quoted an overinflated price for a capacitor replacement on my central air conditioner. I called another company who did it for 20% of what the customer was charged. Amazing should change their name to Disappointing & Overpriced. The WBIG Radio Show needs to discontinue promoting this company. Consumers beware! read more