We always have great service from Borter. They are very trustworthy and honest with their pricing and what is actually needed as far as parts/upgrades. We purchased a furnace through them a year ago and have continued with their yearly service getting our AC and heater checked on a regular basis. We plan to continue with them! Especially after having a really bad experience with Four Seasons. read more

Very happy with the job Borter did for us. Competitive prices but the quality and professionalism was outstanding. Totally recommend. read more

Borter Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Wheaton, Illinois

I called for a second opinion on my apartment boiler. My tank was drained and pressure was corrected. Much better than previous quote.

Called at 9 am due to no heat and the office stated they could have someone out between noon and 2 pm. The service technician Jeremy arrived at Noon and was great. His attention to detail and thoroughness was exemplary and he was very professional. Communication by the office and from him was outstanding. This was the first time we have used them and will use them again! read more

Have used Borter for many years and totally satisfied with everyone and the service they provide.

We have depended upon Borter Heating & A/C for about 25 years. Always skilled, dependable and on-time. Among the technicians that have serviced our furnace and A/C was Karol. Very knowledgeable and very easy to talked with. He resolved the issue we had and was very clear about what steps he had taken. His written report was also very detailed. The front office staff (e.g., Jen) are very helpful and if an emergency they respond with concern and do their best to send a technician a/s/a/p. A family owned company that we have found to offer value in its prices and stands behind its work. read more

Called for a quote on a new furnace and air conditioner. They sent Mike out right away. He was very professional and knowledgeable.His quote was more reasonable than Four Seasons heating and air. The installers were here the very next day. I believe their names were Johnathan and Mike, not the same Mike who gave me the quote. They installed the furnace and did a great job. I am so glad I went with Borter, they are a Company that can be trusted to do an excellent job. They will be back out to install my air conditioner in Spring. I am a very satisfied customer and I highly recommend them! read more

They went above and beyond. They came out immediately and were priced competitively and extremely thorough. Highly recommend

New HVAC system and hot water heater completed in two full days.The crew at Borter Heating and Air Conditioning busted their @$$es on this job and we could not be happier and thankful for them getting it done sooner than later. Winter isn't done with us yet and summer is around the corner. If you need HVAC services done, we HIGHLY RECOMMEND Borter Heating and Air Conditioning in Wheaton. Their guys, Ken especially, are super knowledgeable and professional. read more

Borter Heating & Air Conditioning - Before and After - Heating & Air Conditioning/HVAC Near Me - Wheaton, Illinois

Borter Heating and AC is outstanding!!!! Delivered everything they promised and Mike went out of his way to recommend the best AC and Furnace what would fit my needs. Highly recommend!! read more

Borter Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Wheaton, Illinois

We were quite disappointed by Borter. They came in and told us we need a new A/C and furnace which would cost almost $15,000, after charging almost $500 for the service calls. We contacted another service who charged us $395 to fix what Borter said needed to be replaced. It's our opinion that Borter does not understand any equipment except Lennox. We will not use Borter again. read more

Woke up this cold morning with furnance running but blowing cool air. Burners were not igniting. Called Borter and within a hour a had a tech at my door. Found I had a bad ignitor. Replaced the ignitor and furnance started working properly. Couldnt ask for better and faster service. Highly recommend Borter for all heating and air conditioning needs. There the best read more

Not a good company to do business with! You are better off to find a reputable company that stands by their service and is interested to build repeat clients. Here's the background: I called them last year for AC repair. A technician came and provided us two repair estimates/options: Option 1: to refill the freon for a quick fix or Option 2: refill freon and replace a part he identified as the culprit to the problem. He mentioned that if we went with option 1, we'd need to refill the freon again the following year. If we went with option 2, we would be good to go for a few years since we have an older unit. We chose to go for option 2, which was more than double the charge of the 1st option - since it was a longer term solution. That would at least give us a couple years to figure out which new AC unit we wanted to buy along with upgrading our furnace as a combo set. Fast forward, the AC ran out of freon again (1 year later) and no longer functions properly - same problem as before. Called the company and reminded them of the options they provided us and they basically said they will come out but will charge us to inspect and charge to fix. What the technician upsold us previously for was irrelevant and apparently bad information. Additionally they mentioned they changed the filter and added freon which would not have added life to the unit. This is a very different message then what the technician who came to our home said. Clearly some shady upselling. A company like this doesn't stand by their service and/or has incompetent technicians and/or will upsell you with bad information to make a few extra bucks. read more

Other repair companies won't even service Lennox. Borter had the spare board for my Lennox furnace on their truck. They were able to slot me earlier than expected due to an opening and called me and made it happen. Despite not working with home warranty companies, they were able to help me with mine. Though mine just required the vendor on a speakerphone call to do a problem analysis and solution explanation. This was annoying for both me and my HVAC tech, though obviously not Borters fault in any way. I wouldn't get a home warranty again, probably, but this is still reflects very well on Borter. I mean, it was just ~15 minutes of annoyance, really. But many companies want NOTHING to do with the home warranties. To diagnose and replace the board was about $875. This was accepted by the insurance company. Had I not bought insurance, I'd be happy to pay this out of pocket. My point is the service cost was not unreasonable, and it appears that they got it fixed on the first try. The board was ~21 years old, and basically a board contact was failing. Messing with it started it working again, but we all know that's not a "fix". The wires and contactors on a 21 year old motherboard and its terminals are degrading, is the reality, it just needed replacement. I understand replacing boards on a furnace is one of the harder things to do. Furthermore, my furnace is in a subcloset with almost no room. I bugged the junior tech that was mostly shadowing for a few minutes, and he seemed genuinely passionate about the company, which is rare and awesome to see. As far as I'm concerned, they did a great job. I can see literally no reason to complain about anything from my perspective. read more

We just had to replace our furnace and AC and had a great experience with Borters from start to finish. We received quotes from several companies but really had the most confidence in the quality of installation Borters could offer. (This was actually affirmed to us by one of the other companies that came to give us a quote (!), as they said Borters did the best installs in the area but would likely be the most expensive.) We were able to work together on the price and in the end they were very close to our other quotes. I was also really impressed with the salesmanship at Borters - always very respectful and informative, and never talking poorly about other companies or making me feel manipulated or pressured. The installation took three days and they were professional throughout - clean, replaced every part of our AC/furnace/all lines/returns/ductwork etc. The men installing were kind and respectful, especially as my sons loved watching them! The entire HVAC system looks brand new and works perfectly. Thank you! read more

We have had Borter install a new furnace/ac system in addition to a new mini-split. The installation quality was top-notch. Their technicians are friendly, knowledgeable, and professional. Best of all, they stand by their work and the products they install. We've had some issues with the mini-split, and every time we've called them they have taken care of the issue with no additional charge to us. I highly recommend Borter Heating and Air Conditioning. read more

I had called Borter as a second opinion for my air conditioning unit that was leaking. After dealing with the first company, I was starting to lose faith in customer service and quality of work; however, Joe from Borter restored my faith. He was able to come out the same day, was extremely professional, knowledgeable and friendly. He walked me through what was going on and explained every step. He gave me additional options that the other company did not even suggest and was significantly cheaper than the first company that came out. I didn't feel any pressure to purchase additional services and he was clear and direct. I am incredibly impressed with this company and will be using them for all my future heating and air conditioning needs. A big thanks to Joe for restoring my faith! read more

At the worst of all possible times in the middle of extreme heatwave a/c goes at 7 pm called borter gave the answering service the info they passed it on to the office ,The office called at 7:30 am reair was out by 8:15 am and unit was back up by 9 am i could not have asked for better service. The effort they put into customer service makes them the best value for the money read more

Borter Heating and Air conditioning has provided and installed our last two HVAC systems and does our bi-annual planned service of that equipment. Every Borter employee is efficient, effective, and very personable. The installation and service technicians are highly experienced and knowledgeable professionals. Our water heater recently failed and we decided to have Borter also replace it. Mike N who was the lead installer of our HVAC system in 2021 has now become an estimator / installation supervisor. Within an hour of contacting the office he came to our home and it was like seeing an old friend again. We discussed the recommendation he made three years earlier to switch to a different size water heater. Two hours later he emailed a very competitive estimate and then scheduled the removal of the old and installation of the new heater for the next morning. He and technicians, Jonathan and Mike D arrived punctually at 8:15a. After briefing the technicians on the specifications of the work, he left, but returned when the job was completed three hours later to check and ensure that we were pleased. We are very detail oriented with high performance standards and once again the Borter team exceeded them. As always, it was very reassuring to have them in our home to solve our HVAC, and now, water heating requirements. read more

We see Borter vans driving around the neighborhood, so when our AC pooped out on a 90F day we called them. They were able to come within a couple hours of calling. Their office called with updates on eta of service guy. Matt was professional and very knowledgeable. He was able to fix our unit and tell us how estimated time we had left. He worked quickly as well and explained how everything worked thoroughly. We will be using them again for future needs. read more

This is one of the nicest places to work with, Christa on the phone is super friendly and Joe very nice and knowledgeable. My mother had a thermostat problem and Joe was out within 15-20 and offered easy-to-understand, helpful solutions - just a super impressive company with class customer services, would totally recommend! read more

Installed new heat and a/c for me, latest being a/c in 2019. Dissatisfied with a/c unit. Former unit was LOUD so I was specifically looking for quiet unit. Brochure touted current unit as being "very quiet." After installation I noticed it was as loud or louder than old one. When I complained, they said "brochure meant it was quiet for the OUTSIDE of your home--for your neighbors. Who selects a unit for their home based on how quiet it will be for your neighbors? Why wasn't brochure more explicit? I never would have chosen with that lame criteria! read more

Quick response to come out for a non-emergency service call for air conditioning during a heat wave! Service guy was kind and considerate, efficient, and my air is working great ever since. Highly recommended! read more

11:47 am. Water gushing on the floor as water heater fails. 11:48 am call to Borters. Fixed price quote to repair (they knew the house and size. Less than the big category stores). 38 minutes later crew arrives, water off and 20 minutes later water heater arrives. 2:00 pm cleaned up and hot water flowing again. Paid and best of class services. Thank you again Borter. read more

Borter came and repaired some damages caused by another HVAC company, Green Air Care. They were polite, professional, and worked quickly.

Our house is 100 years old. Replacing mechanical systems can be challenging. Our water heater and boiler vented up a 100 year old chimney. They replaced the water heater and the boiler with wall venting units. The old water heater was 15 years old and the boiler was 60 years old. The two were in a tight space. The result was a work of art. They also installed a new high efficiency air conditional. Again a work of art. I highly recommend Borter Heating and Air Conditioning. read more

They were very reliable, and came the same day as I called when it was very hot. The receptionist was very sweet and really went out of her way to get a technician to come out that day. read more

I have been a customer of Borter Heating & Air Conditioning for many years and have been completely satisfied with their professionalism, service, prices, and the way they respect my home from the time they enter until the time they leave. I recently had to have my furnace replaced, and I could not be happier with Brett Borter, who explained all my choices, pricing, and could not have been more professional. On the day of installation, he would come to my home to check on how things were progressing and answered any questions I might have. Also, Jonathan and Kevin who spent the day removing the old furnace and replacing it with the new did a great job and could not have been more polite, professional, and treated my home with a great deal of care and respect. read more

My furnace stopped working Sunday (Valentines Day) during record breaking cold temperatures. Made an emergency call and heard back quickly from Cameron. I have been using Borter for many years and the technicians and office staff have always been courteous, but Cameron was exceptional. His positive attitude, expert diagnosis, and quick resolution made a potentially miserable situation much less stressful. Highly recommend this Company! read more

We have had this company do lots of work for us. Most recently we had an emergency situation. Our air conditioning stopped working and it was HOT. We called and got a repair guy here in a about 1 hour. He looked at the damage and made his recommendation. We also had this company do the zoning of our house. They installed dampers on our vents so all the hot or cold air can be forced into the upstairs or downstairs. This has been VERY helpful. These guys do top notch work and their customer service is great, but you pay for it. So keep that in mind when you give them a call. read more

This is highly reputable family-owned business. I had an issue, and the owner made things right without hesitation, at his expense. I highly recommend Borter. read more

I inherited a furnace with their name on it as the folks that installed it. I called their number to set up a maintenance check up and my voicemail was returned promptly. I wanted an early preseason check up but they did not have availability for two months (I Wish my business had such a problem!?!), so I booked it. I must admit that I completely forgot about the appointment. Luckily I was home and the technician arrived promptly on time. He proceeded to explain his work to me, recommended a long term fix, and was clean and conciensious. Hopefully there are no problems that I have to report back on (it is 2 below zero now so the furnace is being tested by Mother Nature). I recommend these folks based on my one first time experience. Perhaps in the future they should be calling in advance to confirm their appointment. read more

This company is one of the most professional and knowledgeable ones around! They are also very personable and prompt--from the owner, Steve Borter, to the servicemen and employees in the office. Our AC stopped working over a weekend, so I called on Monday morning at 7 am. Someone was here at 8:15! After we decided to purchase a new HVAC system from them, they made sure we were comfortable by providing some Freon until our new equipment could be installed in two weeks. Ken, our installer, was impressive with his attention to detail and work ethic. Also, Bill, his helper, worked very hard and was extremely pleasant. If you need heating or AC services, look no further than Borter in Wheaton! read more

We are 100% satisfied with our on-going relationship with the team at Borter Heating & Air Conditioning. This is the second house we have had under a maintenance service contract with them and both houses have older systems. They have done a great job maintaining them and making repairs as needed - coming out quickly to deal with repairs when needed. I trust their service team implicitly - they patiently and thoroughly answer all my questions. They also work very efficiently & very cleanly which I greatly appreciate. Trustworthy & knowledgeable! read more

The Borter team was excellent. Chuck did a great job helping us find the best solution for our home and Jonathon M and Kevin J did an excellent job with installation, which was very complicated. We highly recommend the Borter team. Rob/Glen Ellyn read more

I am so happy I called Brett at Borter's to help me find a solution to cool off my second story. He came over right away and suggested installing a 2-zone system in my house. I was promptly put on the schedule and two GREAT installers, Jonathan M and Chris, just finished the installation. They were polite, hard working, and everything is neat, clean and put back together. When they were done, I asked Jonathan if he knew why one bedroom upstairs never cooled off in the summer or heated very well in the winter. He promptly went downstairs, found the ductwork which had shifted over the years and fixed the problem!! I have asked countless techs from another company this same question for years only to get no real answer or solution. Jonathan not only answered my question but fixed it as well! I just checked upstairs and my second story is finally cool! Thank you Borter's, you will have my business going forward! read more

We've been long time customers with new installs and maintenance with Borters. Great work on the phone and in your home. They may not be the lowest bid you get for your project, but will that lowest bid be the best value for your project ? I think not. You usually get what you pay for. We've been satisfied for 42 years. Enough said. read more

Second time using Borter. Thrilled. Like having a friend in the business. Nice office staff helped schedule my job (leaking water heater). First time hiring them was to replace contractor A/C and furnace. The service rep, Andy, was on time, courteous, worked efficiently and cleaned up after himself. On both occasions, they've set the bar very high for HVAC service providers. Don't just take my word for it, hire them for your next job for home, business or industrial job. read more

I'm was a first time customer of Borter as a referral from another long time customer. The tech did nothing for our stated problem, instead took advantage of the situation and blamed our problem on being low on freeon. (this is not the case as the unit was still blowing cold air, and it was checked weeks prior). The problem still exists today. A call to the company has gone unanswered and not returned, though at this point I wouldn't welcome them back.. We've told the referrer who is more than upset to say the least. The tech was clearly content to make his commission quota, and leave without any real work spent on diagnosis. 2 stars because you can't really completely fault the company, this is on the tech and compensation structure in HVAC. The company gets 2 stars for not doing a better job of monitoring the quality of work their workers provide. read more

Borter installed a new furnace and air conditioner in our home in 2014. An installation issue arose in 2020 that was causing the furnace to run intermittently. Once this was brought to Borter's attention, Brett was quick to follow up with me. He came to our house and determined that a change needed to be made to the original installation and remedied the problem at no charge to us. It was a pleasure to see how they stand behind their products and service. I will continue to use them for yearly maintenance and would recommend them for new installations. read more