I want to take a moment to recognize an incredible employee at Auntie Anne's who showed true kindness and compassion. I had just finished a 10-hour shift at work and was on my way to my son's friend's birthday party when my son had an accident shortly after the party started. He was extremely embarrassed and traumatized, and I was doing everything I could to help him. After getting him to the bathroom, I realized there were no paper towels or napkins available to help clean him up. I was running around trying to find help because my son was waiting for me, feeling ashamed and overwhelmed. When I came to Auntie Anne's, the young employee immediately stepped up and helped me. Without hesitation, he gave me a handful of napkins so I could get back to my son and take care of him. He didn't ask questions, he didn't hesitate, and he didn't make me feel embarrassed. He simply saw someone who needed help and showed kindness. That moment meant more than he probably realizes. What may have seemed like a small gesture was actually a huge act of compassion for a mom and a little boy going through a very difficult and emotional moment. To this young man at Auntie Anne's: you deserve recognition. You are a true example of kindness and humanity. Thank you for being someone who chose to help when we needed it most. You are a hero in our eyes, and I hope your kindness is recognized. read more

Auntie Anne's home of the famous Pretzel Dogs. Love the Mini Pretzel Dogs. They're so addicting. Especially when they're fresh out of the oven. The sauces are good, but I prefer just plain yellow mustard. Service is quick and efficient. Centrally located in the Uptown mall of Pearlridge Shopping Center. Definitely recommended read more

Auntie Anne's - Mini Pretzel Dogs - Pretzels Near Me - Aiea, Hawaii

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Auntie Anne's has new flavor blasted pretzel bites! They have honey mustard and sour cream & onion. Both were really good, but my favorite is the honey mustard. The seasoning tastes exactly like the honey mustard crunchy pretzel pieces they have in the grocery stores. Each one costed a little over $7. I'll definitely be getting these again! read more

Auntie Anne's - New honey mustard pretzels 11.12.25 - Pretzels Near Me - Aiea, Hawaii

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Pretzel was Very badly burnt on the back. Saw only after paying. They said that's how it is done. Also non ketchups . One of the worst auntie Annie location run by kids. Avoid. read more

Free pretzel in Aiea, O'ahu, Hawaii... Every Tuesday, customers of T-Mobile get offers on the T-Mobile Tuesdays app - and this week, it was a free pretzel from Auntie Anne's with a purchase of a drink or pretzel item. I chose the Pearlridge Mall location because I thought that it would be less crowded than the Ala Moana Center location. Pearlridge Mall also has free parking and great air conditioning! Service was exceptional because the cashier was so patient and helpful. I told her that I had a free pretzel offer and she guided me smoothly through the process. She knew exactly how to redeem the offer! I decided to get the Pretzel Mini Dogs. They were little hot dogs wrapped in a pretzel blanket. Of course, I ate my free, hot, soft pretzel as I strolled through the mall. Yum yum! The crispy outer layer had sprinkles of rock salt. It was a wonderful snack! I'll be back if I'm in the area and am hungry again! read more

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Hubby, daughter and I came here for snacks. Hubby shared half of a cinnamon and sugar pretzel. My daughter got the jalapeno pretzel. She enjoyed her pretzel. I definitely loved my cinnamon sugar pretzel. It was piping hot which I like hot off the oven. I can taste the butter from the pretzel and then sugar and cinnamon all in one bite. This was so good. I enjoyed every bite of my freshly made pretzel. Inside was small but enough room for around 8 people. They sell drinks as well and other pretzels like hot dog pretzels and different kinds. I would definitely come back again if I was craving a pretzel. Very buttery and moist if made fresh. read more

Auntie Anne's - Inside - Pretzels Near Me - Aiea, Hawaii

I got a tasty free + tax Cinnamon Sugar Pretzel on National Pretzel Day. You need to download the app and setup a profile to be eligible. Do it now so you can get yours next year. Good service at this location. read more

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I got a free garlic and Parmesan cheese pretzel here for my birthday reward via the auntie Annie's app. I'm so grateful the pretzel was free but it was horrible. Very hard and although nice and warm it just was poor quality. To describe it best, my jaw hurt trying to chew the pretzel. I'm not sure if they changed the mixture of the dough but too hard and not good. I have an extra star because the employee was friendly. I don't recommend auntie Annie's. Go to pretzel maker instead, much softer and fresher tasting pretzels. read more

Auntie Anne's - Storefront and my free bday pretzel - Pretzels Near Me - Aiea, Hawaii

This Review is Only for the Soda!!!! Carbonation : Weak Cup : Plastic Straw : Yes Refills Yes Syrup: Weak Ice : Square Coke or Pepsi Products : Coke Price : Pass or Order: Pass read more

Auntie Anne's - Pretzels Near Me - Aiea, Hawaii

They close at 800 pm, and I am here at 7:00 pm. I asked them to re-butter my pretzel bites as they looked dry. She refused and said they were closing. Closing??? You have a whole hour more to go sister! I bought the pretzels anyway, took a bite a spat it out. Dry dry dry. Poor customer service, horribly dry pretzels. Go to Auntie Anne's uptown location. At least they re-butter. read more

FOOD POISONING! Do NOT purchase the cheese, it's 5 months past the expiration date! The pretzels were over cooked/burnt. We got 2 cheeses and I was the only one to eat the one cheese and it was BAD. FOOD POISONING! Look at the expiration date. February? 5 months?! Seriously?! And I wouldn't have posted a review or even knew if I didn't get so SICK! AVOID AT ALL COSTS! read more

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I love some soft pretzels with cheese and mini makes them even more delicious, unfortunately these just didn't hit the spot :( cold and burnt :( still obviously ate them but they were just okay. Will try again in the future! read more

Auntie Anne's - Pretzels Near Me - Aiea, Hawaii

I don't always go here, but when I have a hankering for pretzel and hotdogs, Auntie Annie's is my go to place! It's the perfect go to place if you're looking for a quick bite to eat, and something cool and refreshing. During this visit I got the mini pretzel hot dogs. Comes in a cup with 10 bite size pieces, and can be ordered on its own or as a meal with a beverage. You can also add on a dipping sauce for only 79¢. Definitely goes great with the cheese dipping sauce. For me, instead of ordering it as a meal, I decided to try their peach lemonade, and it was very delicious. It almost reminded me of a peach gummy with li hung mui (if you're local, you know what I'm talking about). The cool part is that they have an app where you can order ahead, and they also accept Apple Pay at the register. A great way to support technology, especially during these times where contactless is best. Five stars based on experience, new beverage flavor, and the support of technology! read more

Overpriced, but hey, what isn't these days? My all time favorite item on the menu is the cinnamon sugar pretzel. It comes with way more cinnamon and sugar than other pretzel places. $3+ seems expensive for bread, sugar, and cinnamon, but the euphoria I get when I sink my teeth into these pretzels justifies this discretionary expenditure. It's been years since I've been to Auntie Anne's, since there are only two locations on the island (both at Pearlridge Center). So I walked in, intending to buy a pretzel. But wait, in display case, I saw cups of bite sized pieces of cinnamon pretzels. Since I was sharing with my son, I figured these would be easier to consume. So I bought one. Not knowing that it's about a $1 more than the pretzel (just over $4). Being the Chinese person that I am, the first thing that came to my mind was "which one has more bread - the pretzel or the nuggets?" Thanks to Lyla D., I recently found out that you indeed get more product if you buy the cup of nuggets. Will definitely be buying the nuggets from now on! p.s. my son loved the nuggets! read more

Auntie Anne's - Pretzels Near Me - Aiea, Hawaii

Yumminess! I absolutely love Auntie Anne's pretzels - they are so addicting I have to get them whenever I'm in the area! Auntie Anne's is located in the Pearl Ridge Mall phase I near the food court and Starbucks. There is ALWAYS a line but it moves quickly. The workers are mostly round high schoolers and they keep the pretzels coming out and the line flowing very well. I always order the mini hotdog pretzels, it comes served in a cup and there is usually some already made in the the advertised hot containers - they sell so quickly that they don't have time to get old or stale so it's safe to say they are "fresh". I will always be back to get my favorite pretzels! Oh don't forget to get a cheese dipping sauce to go with your pretzels - you won't be disappointed! read more

Auntie Anne's - Pretzels Near Me - Aiea, Hawaii

Disappointed with my cinnamon pretzel bites.... it was dry and difficult to eat. It seemed as if the pretzel came out of the oven then they dumped cinnamon on it and then put it in the bucket. I wonder if they missed the whole buttering step. What a waste of money . read more

Auntie Anne's - Dry cinnamon bites... cinnamon probably stuck to pretzel because it was hot. - Pretzels Near Me - Aiea, Hawaii

Was craving pretzel maker and this was the closest. Pretty good. Best thing it's next to Starbucks. read more

Auntie Anne's - a display of food items - Pretzels Near Me - Aiea, Hawaii

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dont ever come to this place. i had 8 dollars worth of credit on my gift card and they made me swipe two times. they claimed first time didnt go through and when i swiped again they said i didnt have enough credit. i checked my balance a few minutes later and it said they charged me two times. what a scam read more

We ordered the pretzel bites and it was junk. The pretzels were hard and not flavorful. I say stick to wretzel pretzel for all your pretzel needs. read more

One of my wife's favorite snack is the Auntie Anne's mini hot dog pretzels, she has been buying them for years. But when she purchased them yesterday they charged her extra to add butter and salt. She inquired that aren't pretzels supposed to have salt on them anyways? She was told that they have always charged extra to add butter and salt. All these years she has never been charged extra for butter and salt. I don't think she will return. read more

Auntie Anne's - My wife was charged extra to add salt to her mini hot dog pretzels. Aren't pretzels supposed to have salt anyways. - Pretzels Near Me - Aiea, Hawaii

Location: Pearlridge downtown (sears movies) right in between the bathrooms and lids locker room Parking: The mall has numerous lots with lots of parking stalls for people Staff: Helpful quick and very pleasant!! Food: They accept cards yay! I used to always skip here because I never had cash on hand. Great yummy pretzels!! This is Definitely One of my staples and must go to when I go to any mall A few years ago it used to be a pretzelmaker and that was my joiiiiiiiint now Aunty Anne's is my joint read more

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Oh my! I haven't had an Auntie Anne's pretzel in such a long time but it seems the quality just went downhill. I had it for the first time in a long time and the pretzels were so dry and hard. The garlic parmesan was so salty. The hot salsa cheese prepackaged sauce was nasty...taste like vomit! They really should "up" their game. I remember liking soft pretzels! I do miss Pretzel Maker. I feel like theirs was fresher and you could watch them spin/make the pretzels right there behind the glass. Their sauces are really good too! I don't remember them being the prepackaged kind. Unfortunately, unless Auntie Anne's improves their quality, I don't see myself buying from here again. read more

Heed the warnings. Auntie Anne's is a worst, just as expensive version of Pretzel Maker. I ordered an original salted pretzel with cheese dipping sauce (an extra .75) for a little over $4. The counterhelp asked if I instead wanted pretzel bites because "they're the same amount of pretzel"...but for a dollar more? No thanks. The pretzel was thin and flimsy. Literally falling apart, it made me think it was too dough, perhaps undercooked but I was terribly wrong! The bottom was very dark, boarder line burnt! Despite the salt and cheese dip, the pretzel was bland and burnt tasting if anything. The only positive thing about my experience is that I was given my order immediately since the pretzels were pre-made, sitting under warmer lights that were actually warm. I won't be visiting Auntie Anne's to get my pretzel fix. read more

I wanted to get a bucket mini pretzels but to my surprise it just seems your mini hot dogs just came out of oven,no,reg,mini pretzels,no pepperoni,3 employees. Customer before me had to wait 5 minutes due to no $1 bills in register does your cashier know register etiquette?..So I believe shift supervisor should hustle on rolling dough when a line is forming but due to the fact of low products you lost alot of customers I believe there is a system of procedure of running out pretzels when to start making more I think next time I'll just drive to Kahala the employees there are always on point...I visited your location on Monday,dec52022 @ 6-615pm..very read more

I like coming here when I'm looking for something light during my lunch break and I will stop by here to get a pretzel and lemonade combo. The lines move fast so I have never had to wait for more than a few minutes. The kids who work here are very polite and I get a greeting when I step up and a thank you when I leave. I like the pretzels here they are very soft and kept warm. The downtown location has the fresher pretzels which I'm guessing because it's the busier side with the movies. The downtown location also has four different kinds of lemonade and uptown has two. I normally get the salted pretzel but there are a variety of flavored toppings and dips that you can choose from also. I would like to emphasize the great customer service I have received in the past couple of weeks. I'm glad to see the younger workforce working hard while giving service with a smile. These kids deserve a big pat on the back, and i will be returning here. read more

Took the family to Pearlridge to see the Butterfly exhibit (disappointing - see my review). Anyway, we were killing time before it opened and walked past Auntie Anne's. Upon passing, my youngest daughter decides she would like a pretzel so we go in to see what they had... $4 for cinnamon sticks??? What??? 6 pieces of dough covered with cinnamon and sugar - that's it. And they have the nerve to charge $4 for it??? After my initial hesitation, I decided to give them a shot. Maybe they'd surprise me. Maybe they'd be the most delicious cinnamon sticks on the planet. Maybe they'd be worth every penny. Or . . . maybe not. Maybe my daughters would end up getting more sugar on their clothes than in their stomachs. Maybe after eating one cinnamon stick each they'd have their fill and we'd end up throwing the rest away. Maybe next time, we'll bring our own snacks... read more

Not really a fan of this place. The pretzels are okay, but I liked Pretzelmaker more back when it was Downtown. I usually get the mini pretzel hot dogs, but more recently I got the large one. It was undercooked! The pretzel was gooey on the inside and very unappetizing. Won't be eating that again! read more

Auntie Anne's - Undercooked pretzel dog. Gross! - Pretzels Near Me - Aiea, Hawaii

So I'm standing in line with my 6 y/o daughter and someone things they can skip the line and stands in front of me off to the side of the line, in front of the glass where the pretzels are. The cashier display regards the line and helps her because she's closest I guess... I wave her down letting her know I'm in line and so she helps me. Of course my daughter changed her mind in the middle of the order and wants a plain pretzel instead of the cinnamon sugar bites. I let the cashier know but I guess she didn't hear me. My order comes out to just under $5. Gosh how pricey! She gave me the cup of bites and I let her know that's not what my daughter wanted, she wanted the regular pretzel. So she gives me a cinnamon sugar pretzel... all I can say is, I miss the old pretzel maker. read more

Very strange experience I had here today. We've loved Auntie Annie's for so long. Nothing beats a fresh pretzel when the craving hits. Whenever we come to Pearlridge we always try to grab one. Ordered the mini bites today at the Auntie Annie's downtown side and the lady who rung me up said it would take 10-15 minutes. I told her that's fine, paid and told her I'd be back. About 10 minutes later I go back and they're all looking at me extremely confused. I told them that the lady who rung me up said it would take 10-15 minutes so I told her I'd come back for it. The girl asked me if I paid for it and I said yeah. They were looking at me like I was lying or something. They couldn't for the life of them seem to find out who this mystery lady was that had rung me up and told me to wait 10-15 minutes. She reluctantly passed me the cup of mini bites and we asked for a bag which she handed to us like it was an inconvenience. They were all looking at each other like we just asked for a cup of free pretzels. read more

Auntie Anne's - Pretzels Near Me - Aiea, Hawaii

Location: They are located in the Downtown part of the Pearlridge Shopping Center by Lids and Champs. Food: A handful of the pretzels were already made and waiting in the warmer. The first batch of mini bites was NOT fresh so I asked for another batch when I didn't taste the butter on the pretzels. I did ask if there was butter on it and I was told there was but it clearly did not taste like it. The second batch was better. Drinks: I got a lemonade and it was refreshing. They also sell different flavor lemonades, soda and Icee. Overall, I love munching on a pretzel while I walk around the mall but I would rather wait for a fresh pretzel than a stale tasting pretzel. read more

The employees there were of great service. But on the other hand, store manager is a very rude and inconsiderate person. Oh if you go there, you'll see who I mean. It's very obvious. Lady with tattoos in buttoned shirt. I was in the middle of my transaction with one of the employees and she just stepped out, not saying excuse me. Just went on break while I was in the middle of the transaction. The counter they have is their gate. So, she moved the gate open and i was still paying for my order. I was the ONLY customer and she had to step out. Couldnt wait 5 minutes for me to step out. I was really mad. Another visit, she yelled at her employees and I witnessed it. I have a management job and if I treated people like that I would be fired. That's no way to treat anyone if you're management. People take advantage of their manager positions. If they dont like their job then leave. read more

Wanted the wrapped mini hot dogs combo (soda and dip). Was told there was a 10 minute wait. They did have the pepperoni pretzel cups readily available, but if you wanted to substitute the combo from wrapped mini dogs for the pepperoni pretzels they wanted a $1.00 more. I simply stated that I did not want to wait for 10 minutes, if they could simply help a customer out and serve a combo and have a somewhat happy customer ( My #1 choice was the wrapped mini dogs vs the pepperoni pretzel ). I would have settled for the pepperoni pretzels and of course make a sell. but I was flat out told NO. Very bad training and for not going out of their way to help a customer. That used to be the go to place for me and grab a snack everytime I visit Pearlridge. read more

2 stars is kind of stretching it... I came here today because I love pretzels, ok lol. Anyway, this was my first time actually buying pretzels from here since this use to be pretzel maker. I MISS PRETZEL MAKER!!!! ;( I ordered the cinnamon sugar pretzel bites. Unlike pretzel maker, they don't flavor your pretzel in front of you, instead they are already premade in the showcase so my pretzel bites were not fresh AND they were soaked in butter, and CHUNKS of cinnamon sugar clumped together ughhh. I'll post a picture so you can see what I mean. It was just too much clumps of cinnamon sugar and it was NOTHING compared to pretzel makers fluffy yummy pretzel bites :( and pretzel maker never had it already premade they always had it fresh AND the cup was always filled to the top AND there were never clumps of whatever flavor you chose like the ones I recieved. I'm sorry to compare this place to pretzel maker but...bring back pretzel maker!!! Lol I won't be back for another pretzel here sadly :/ I didn't really enjoy mines. read more

Auntie Anne's - Clumps of cinnamon sugar/butter -.- not fresh. Cup of bites wasn't filled to the top didn't care for this a little over $5... - Pretzels Near Me - Aiea, Hawaii

This just got added to the list of places that I will never order from again. Im not sure if this location is the one we bought from but the review is for the Auntie Annes that's on the uptown side. My son likes to order things from here because they have those Pretzel nuggets with cinnamon. What kid doesn't? Anyway, they serve it in a cup and he didn't realize until there was only 2 pieces left that there was a cockroach at the bottom of his cup. I thought he was going to vomit in the middle of the mall! My wife took back the cup to the counter and the young cashier seemed grossed out about it. The lady manager was not apologetic at all. She didn't say anything about the roach in the cup. All she was concerned about was what payment method we used so she could issue a refund. With an attitude like that, it seems like that type of situation happens a lot! No more Auntie Anne's for us. read more

No line which was nice. The workers here are friendly. Got the cinnamon pretzel bites and icee. Nice treat to end the day read more

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Love there pretzel bites!! It's soft and perfectly cooked. I get mine with cinnamon and sugar and it's the perfect desert or snack.

Went here to get a cup of cinnamon sugar pretzel bites.... ordered & the cashier told us it would be a couple mins because they just put them in the oven. Thought this was weird bc there was a cup of cinnamon sugar pretzel bites in the display glass but it was only 3/4 full so figured maybe they were making more to fill it up all the way. Waited for about 10 mins, went to get our order & it was 2 bags instead of 1, which we thought was weird but at the same time generous. Finally opened the bag to find that there were only buttered & salted pretzel bites in both bags...... waited 10 mins for nothing read more

Auntie Anne's - Pretzels Near Me - Aiea, Hawaii

Great service! We ate here last week bc my daughter wanted pretzels for her birthday! We loved the shakes!! Yum!!

Success! I've been craving a jalapeño pretzel for a month. I was getting a little desperate looking for it in Hawaii. I was looking for it in passing everywhere we went. This was my third try on my third week here. Tried one pretzel place my first week and then pretzelmaker at kahala mall another week and they didn't have. All it took was a short wait. Not the best I've had but I finally got one. And with cheese sauce, yum! Now if only someone could tell me where to find dried in-the-shell longan fruit on Oahu. Edit: Whoops, never posted the pics read more

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If I could give no stars, I would. Unfortunately this place was a huge disappointment. I ordered a plain pretzel with no butter or salt with strawberry cream cheese dip on the side. The staff are very rude and unprofessional. While I was paying for my order the cashier told the other employee my order so she could make it and she rolled her eyes and yelled out "NO B.S.!!!" and laughed. Regardless of what she meant whether towards my order of no butter or salt or she was referring to something else I felt that was NOT professional at all especially when customers (not only myself) can see and hear her. When my order was called the employee, I believe her name tag said Denisse or something ( same one yelling) gave me my order. Which was wrong because I ordered a pretzel and she gave me pretzel bites, which were doughy and under cooked. At that point I was already pissed off so I didn't want to ask for a correction to be made since it already seemed that my order was an inconvenience to begin with. Whoever owns this franchise should speak to their staff and provide training on customer service etiquette. I miss pretzel maker. read more